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Reviews of Marsh Farm Hotel

3 out of 5
Marsh Farm Hotel
Coped Hall, Royal Wootton Bassett, Swindon, England

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 138 reviews" "
Rating 8 - Good. 50 out of 138 reviews" "
Rating 6 - Okay. 26 out of 138 reviews" "
Rating 4 - Poor. 11 out of 138 reviews" "
Rating 2 - Terrible. 6 out of 138 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, plenty parking,clean room
Stayed 2 nights in May 2024
Response from GSM Marsh Farm Hotel on 11 May 2024
Dear Guest,Thank you for choosing The Marsh Farm HotelThank you for sharing your feedback with us. We appreciate your positive feedback. It's a great thing to acknowledge that you found our rooms clean and plenty parking space . We work hard to deliver an exceptional guest experience, We hope to welcome you back again soon!

4/10 Poor

Livvy

Travelled with partner
Liked: Staff & service
I would not stay at property again reason being, i paid for a executive room but, although was newly built the bathroom floor was black , the taps leaked when the shower was on, there were ants in the bedroom and on the bed , spiders in the bathroom and was definitely not a king size bed but two singles put togeather. And the noise from next door may as well of been in our room .
Stayed 2 nights in May 2024
Response from GSM Marsh Farm Hotel on 11 May 2024
Dear Guest,Thank you for sharing your feedback with us. Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns and I will personally speak with the concerned department to look in to the matter .We use all feedback to deliver an exceptional guest experience.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, for a peaceful nights rest
Stayed 1 night in May 2024
Response from GSM Marsh Farm Hotel on 11 May 2024
Dear Guest,Thank you for choosing The Marsh Farm HotelThank you for sharing your feedback with us. We appreciate your positive feedback. It's a great thing to acknowledge that you found our hotel nice and quite. We work hard to deliver an exceptional guest experience, We hope to welcome you back again soon! Kind Regards,Lyno RodriguesGSM

6/10 Okay

Deirdre

Travelled with group
Disliked: Property conditions & facilities
The room was hot and couldn’t be controlled although staff showed concern. The net curtains were ragged and well past their best. Wallpaper peeling. Only 3 pillows. The window cills were badly needing attention. I was afraid to try the spa bath as the controls didn’t look safe. But the price was very fair and staff were friendly One of the benches in the garden was missing a leg and my friend nearly fell off
Stayed 1 night in Apr 2024
Response from GSM Marsh Farm Hotel on 11 May 2024
Dear Guest,Thank you for sharing your feedback with us. Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns and I will personally speak with the concerned department to look in to the matter .We use all feedback to deliver an exceptional guest experience.

6/10 Okay

James

Stayed 1 night in Apr 2024
Response from GSM Marsh Farm Hotel on 11 May 2024
Dear Guest, Thank you for taking the time for rating us . We hope to welcome you back again soon! Kind Regards,Lyno RodriguesGSM

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
local
Stayed 1 night in Apr 2024
Response from GSM Marsh Farm Hotel on 11 May 2024
Dear Guest,Thank you for choosing The Marsh Farm HotelThank you for rating us 5 highly appreciated. We work hard to deliver an exceptional guest experience, We hope to welcome you back again soon! Kind Regards,Lyno RodriguesGSM

6/10 Okay

Ralph

Liked: Cleanliness, staff & service
Staff were really lovely but dinner was not what was expected, well below. Breakfast was poor at the best. Sausages were solid and hard and everything else was the same. Sorry for the poor comment but that's what we felt
Stayed 1 night in Mar 2024
Response from GSM Marsh Farm Hotel on 11 May 2024
Dear Guest,Thank you for sharing your feedback with us. Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns and I will personally speak with the concerned department to look in to the matter .We use all feedback to deliver an exceptional guest experience.

10/10 Excellent

Alastair

Stayed 1 night in Mar 2024
Response from GSM Marsh Farm Hotel on 11 May 2024
Dear Guest, Thank you for taking the time to share your feedback and rating us so high . We hope to welcome you back again soon! Kind Regards,Lyno RodriguesGSM

8/10 Good

Cameron

Stayed 1 night in Feb 2024
Response from Reception team on 12 Mar 2024
Thank you for taking the time to review us, it is greatly appreciated

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Awful
Hotel looked derelict when arrived. Went into be told renovating (nothing on any website to say this when we booked, no one called after booking to say they would be renovating. Your website now says should be finished by 21st) Nowhere near finished. Bar was closed and told we couldn’t book into the restaurant as the chef had taken the night off!?!?! Told no management would be on site till 2.30pm, he basically wasn’t interested and told me another manager would be available to speak with me before breakfast, only to be told they again wouldn’t be in again till 2.30. Cobweb’s around the legs of the dining table and underneath the seats. Footprints on the seats. Rooms were clean but heating on full blast to the point of making people feel sick and unable to sleep, no means of turning it down, told this was another issue that was being looked into. Whole place looked like a building site!! Offered £32 compensation for a party of 6!!!
Rubbish
Broken windows, glass on floor
Stayed 1 night in Jan 2024
Response from GSM Marsh Farm Hotel on 11 May 2024
Dear Guest,Thank you for sharing your feedback with us.Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns and I will personally speak with the concerned department to look in to the matter . Kindly do email us whenever you plan to stay with us in the future to give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience with a complimentary upgrade and breakfast inclusive in your rate plan. We use all feedback to deliver an exceptional guest experience.

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from Reception team on 12 Mar 2024
Thank you for taking the time to review us, its greatly appreciated.

6/10 Okay

Gary

Stayed 1 night in Jan 2024
Response from Reception team on 12 Mar 2024
Thank you for taking the time to review us, it is greatly appreciated.

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Nice rustic feel
Stayed 1 night in Dec 2023

6/10 Okay

Philip

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
When we we arrived we were given upstairs room. Due to health issues no good. We booked paid for Delux / Superior room because of extra big bed as other half 6ft 7 and extra leg room required. We were given a different room not a problem apart from small bed.Room 10. One of us has not had much sleep because other could not get comfortable due to feet hanging off bed!!!. Very short staffed. Getting served at bar was not a easy task lol. ON the plus side The housekeeping staff afe amazing went above and beyond. Room spotless and becaue it had been set up for 1 person they were very quick to supply extra towels tea coffee milk. The young girl Gemma who hosted breakfast was very professional nothing was to much trouble made sure everyone was happy with there breakfast and had received everything they required. We shall be back again next year hopefully in right room. Regards Sharon milligan
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023

6/10 Okay

Bradley

Business traveller
Liked: Staff & service, room comfort
Nice staff, was very quiet, no one there! Lovely room, though TV not working, could do with some updating
Stayed 1 night in Nov 2023

10/10 Excellent

William

Stayed 2 nights in Nov 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly stopover
All the staff were friendly and extremely helpful. We had opted for a cheaper room so didn’t have double glazed windows and a few extra comforts. The hotel is a short walk to an excellent pub for dinner. Breakfast was exactly what we asked for and was very tasty. On the whole we were pleased with this accommodation.
Stayed 1 night in Nov 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist did not speak much English, but checked in okay. Every floor has heating on full blast. Stayed Oct-Nov and was sweating sleeping over the covers. Lots of dust and cobwebs in the room and towels were stained. Probably won’t stay again unless desperate. But rooms are very cheap. I imagine staying in the main building and not the outside buildings would be more pleasant and would certainly say that’s where the pictures are taken from.
Stayed 3 nights in Oct 2023

6/10 Okay

Lauren

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
room was clean…breakfast was brilliant but very tired/dated decor!
Stayed 1 night in Oct 2023

4/10 Poor

Madeline

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Geraint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Lovely staff. Comfy clean room. Very handy for RWB.
Stayed 1 night in Oct 2023
Response from Reception Team on 22 Oct 2023
Dear Geraint,We appreciate your high rating and positive feedback . Looking forward to see you soon.

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2023
Response from Reception Team on 16 Oct 2023
Dear Guest,We highly appreciate for rating us so high . We hope to welcome you back .

8/10 Good

Roger

Liked: Staff & service
Absolutely ideal for my situation being close to all the people I needed to meet. Some very minor issues were resolved quickly and efficiently
Stayed 4 nights in Oct 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. We hope to welcome you back again soon!

6/10 Okay

James

Stayed 1 night in Oct 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. We hope to welcome you back again soon!

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Welcoming experience. Remembered our previous visit and gave excellent service. Thoroughly recommend.
Stayed 1 night in Oct 2023
Response from Reception Team on 14 Oct 2023
Dear Guest,Thank you for taking the time to leave a review and rating us so high.We appreciate your positive feedback. It's a great thing to acknowledge that you found our hotel welcoming and happy with the service. We work hard to deliver an exceptional guest experience, We hope to welcome you back again soon!

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Squadron Reunion
An excellent, well equipped room at a reasonable price. The serving staff were friendly and helpful but a bit overwhelmed at the formal dinner - they needed more pre-briefing about the menu options. The food was wholesome but a bit unsubtle. Overall a pleasant stay and good value for money.
Stayed 1 night in Oct 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. We hope to welcome you back again soon!

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to rate us so high. We hope to welcome you back again soon!

6/10 Okay

Kenneth

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking out the time to rate us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. We hope to welcome you back again soon!

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to rate us so high .We hope to welcome you back again soon!

8/10 Good

Benjamin

Liked: Cleanliness
Disliked: Room comfort
Last minute stay
Average hotel and somewhat dated, mattress cheap and no very comfortable but the hotel itself was cheap enough so all in all price appropriate
Stayed 1 night in Sep 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. We hope to welcome you back again soon!

8/10 Good

TINA

Liked: Cleanliness
Stayed 5 nights in Sep 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to share your rating about us . We hope to welcome you back again soon!

4/10 Poor

Kirsty, warrington

Travelled with partner
Disliked: Amenities, property conditions & facilities
It wouldn’t take much to spruce up this hotel, it’s in a lovely part of the country and has such potential…. Our room was ok but did have a stale musty smell, It was just a 1 night stop over for us on our way back from Cornwall. It definitely needs some love and attention, and then it could be amazing
Stayed 1 night in Sep 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. We hope to welcome you back again soon!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fine for an overnight stay. Clean and comfortable but the buildings are a bit tired and in need of some refurbishment
Stayed 1 night in Sep 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.We hope to welcome you back again soon!

4/10 Poor

Katie

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.We hope to welcome you back again soon!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to enjoy a quite evening out and relax
Very friendly staff and a big parking area and was happy to help.
Stayed 1 night in Aug 2023
Response from Reception Team on 14 Oct 2023
Dear Guest,Thank you for taking the time to leave a review and rating us so high.We appreciate your positive feedback. It's a great thing to acknowledge that you found our staff friendly. We work hard to deliver an exceptional guest experience, We hope to welcome you back again soon!

6/10 Okay

Joyal

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Reception Team on 14 Oct 2023
Dear Guest,Thank you for taking the time to share your rating with us .We hope to welcome you back again soon!

8/10 Good

Sally

Business traveller
Relaxed pretty area good commuting but peaceful. Some loud guests next to my room but minus them no complaints
Stayed 1 night in Aug 2023
Response from Reception Team on 14 Oct 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.We hope to welcome you back again soon!

10/10 Excellent

Thotsaporn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Peter on 19 Aug 2023
Thank YouWe look forward to see you again

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly. Room was what you would expect for the price. Excellent breakfast.
Stayed 1 night in Aug 2023
Response from Reception Team on 14 Oct 2023
Dear Guest,Thank you for taking the time to leave a review and rating us so high.We appreciate your positive feedback. It's a great thing to acknowledge that you found our staff friendly and the breakfast was excellent. We work hard to deliver an exceptional guest experience, We hope to welcome you back again soon!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate
Adequate for an overnight stay. Needs some updating and refurbishing. Clean
Stayed 1 night in Aug 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, friendly staff. Nice room. Doing a good job as they have just re-opened. Only let down was that there was only one room that was wheelchair accessible, which was already taken (by someone not in a wheelchair, because the person insisted). Did say more wheelchair accessible rooms were being included in future refurbishment.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Jim

Stayed 1 night in Jul 2023

2/10 Terrible

D

Stayed 2 nights in Jul 2023

8/10 Good

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely and peaceful
Homely and peaceful stay, clean and comfortable. Gillian, the breakfast manager, was excellent: unforgettably friendly and helpful. The receptionists were pleasant, too, but new, and as yet unable to understand how to book our breakfasts without eventual managerial assistance.
Stayed 2 nights in Jul 2023

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a great stay. Room was fantastic value for money. I've stayed in much smaller rooms that charged a lot more. The bed was very comfortable, everything worked as it should. Other guests were a little noisy but that's not the hotels fault. Didn't try breakfast. Disappointing the restaurant isn't open for evening meals yet despite receiving an email on booking advising to contact reception to book. The website does state the restaurant is not open. Overall, a lovely night stay. Will definitely book again when we need to be in the area.
Stayed 1 night in Jul 2023

6/10 Okay

Corinne

Stayed 2 nights in Jul 2023