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Beoordelingen van Embassy Suites by Hilton Syracuse Destiny USA

3.5 out of 5
Embassy Suites by Hilton Syracuse Destiny USA
311-371 Hiawatha Blvd., Syracuse, NY

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 602 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 193 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1001 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Richard

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff is very friendly and helpful. Room had stains on sofa and door had greasy looking handprints on it.
1 nacht verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Richard, thank you for the positive feedback about our friendly and helpful team. At Embassy Suites By Hilton Syracuse-Destiny USA, we strive to provide exceptional service. We took note of your comment about cleanliness, and assure you that we hold our standards high when it comes to maintaining a wholesome environment. Looking forward to welcoming you back on your next visit.

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved location!!!
1 nacht verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Michelle, it's great to know you appreciated the prime location of Embassy Suites By Hilton Syracuse-Destiny USA. We hope you were able to make the most of your visit and explore the wonderful attractions nearby. Looking forward to welcoming you back for another remarkable experience.

8/10 – Goed

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms have west but staff was great!
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Natalie, thank you for sharing your experience at Embassy Suites By Hilton Syracuse-Destiny USA. It's great to hear that our team provided outstanding service. We will definitely look into your feedback about the rooms to continually improve our guest experience. We appreciate your review and look forward to your next visit.

4/10 – Matig

Andrew

I liked the location of the hotel. Very close and easy access to Destiny USA. The property was rather clean. Breakfast was amazing 10/10. What I disliked about the hotel was the obnoxiously loud a/c unit in room, which made it nearly impossible to sleep.
1 nacht verbleven in april 2024
Reactie van Customer Service op 21 apr 2024
Andrew, it's pleasing to know that our hotel's location and cleanliness met your approval. Furthermore, we're thrilled you enjoyed our delicious breakfast. In regards to your sleep disruptions, we sincerely apologize for any inconvenience caused. We value your comfort, and concerns with room facilities like the air conditioning can, unfortunately, occur. Your feedback aids us in our continuous pursuit of improving the guest experience. We hope you'll give us another opportunity in the future.

10/10 – Uitstekend

Victoria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice!
1 nacht verbleven in april 2024
Reactie van Customer Service op 21 apr 2024
Victoria, we're thrilled to hear your stay at Embassy Suites By Hilton Syracuse-Destiny USA was to your liking! Thank you for choosing us and sharing your positive experience. We look forward to your next visit.

10/10 – Uitstekend

Lydia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Thank you for the fantastic rating, Lydia!It's outstanding you had such a wonderful experience at Embassy Suites By Hilton Syracuse-Destiny USA. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 – Uitstekend

Richard

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a last minute find with a pool. Turned out this place offered more then what we read. Happy hour 5:30-7pm, 2 free drinks snackes at the bar for everyone over 21 in the room per night, was a nice touch. Breakfast was buffet style with made to order pancakes or omelets or egg done anyway you like. Pancakes options like chocolate chips, sprinkles, m&m and other things. The beds in separate area of the room with doors so not to disturb someone else that wants to stay up later. TV in living room and bedroom. Very big rest room. Lots of space. Only down fall would be the fridge. Really small just enough room for some sodas and juice.
1 nacht verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Richard, thank you for sharing your enjoyable experience at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled you appreciated our little extras including the happy hour and the buffet-style breakfast with delicious options. We're also pleased to hear you found the separate sleeping areas and spacious bathroom to your liking. Your feedback about the refrigerator has been noted and will aid us in evaluating possible improvements. Looking forward to welcoming you back on your next visit.

4/10 – Matig

William

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
Staff and housekeeping were awful. Never came to our room to clean up or give us towels and paper goods in 3 days. Had to nag them constantly to even give us some clean towels. Staff couldn't care less - they figure if they ignore you maybe you'll go away. Steer clear of this place!!!!!
3 nachten verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
William, it's disheartening to learn that you didn't receive the service you expected during your visit. It's important to us to ensure all guestroom needs are addressed timely and efficiently. It seems we may have missed the mark on this occasion. Please accept our apologies for any inconvenience you encountered regarding the provision of towels and other supplies. We acknowledge your comments and rest assured they'll be used as a tool to improve. We hope for an opportunity to provide a much better experience the next time.

8/10 – Goed

Teresa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the breakfast and the evening receptions, as well as the shuttle service. Front desk staff very friendly and helpful.
2 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Teresa, it's delightful to hear that the breakfast and evening receptions at Embassy Suites By Hilton Syracuse-Destiny USA enhanced your experience. We're also pleased that you found our shuttle service convenient and our front desk colleagues amiable and supportive. We look forward to welcoming you back in the future.

6/10 – Redelijk

Martha

1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
We appreciate the feedback, Martha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

Jean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Jean, we're pleased to see your 5-star rating for Embassy Suites By Hilton Syracuse-Destiny USA. Thank you for choosing our hotel. We look forward to your next visit.

10/10 – Uitstekend

Lisa

Fast and friendly check in
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 apr 2024
Lisa, it's wonderful to hear about your prompt and cordial check-in experience at Embassy Suites By Hilton Syracuse-Destiny USA. We believe efficient service is crucial to creating a relaxing stay. We truly appreciate your feedback and look forward to welcoming you back soon.

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They even offered me a shuttle to the station when I check out in the morning
1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Charles, it's wonderful to hear that you appreciated the convenience of our shuttle service at Embassy Suites By Hilton Syracuse-Destiny USA. Our aim is always to make your stay more comfortable and easy. We're looking forward to welcoming you back in the near future.

10/10 – Uitstekend

Mark

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked this layout (normal hotel layout) better than their more stereotypical layout with a courtyard which was way noisier. The staff were nice and amenities were good, though the pool probably could’ve used a good scrubbing instead of just more chlorine. Breakfast was good. The whole place shows its age if you’re looking super close, but it is very well kept which we attribute to the staff. We’d stay there again.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Mark, it's fantastic to know you enjoyed the unique layout at Embassy Suites By Hilton Syracuse-Destiny USA. Your kind words about our team members and amenities are greatly appreciated. Cleanliness remains a top priority for us, including in our pool area. Your feedback will be considered to provide an even better experience next time. We are delighted that you plan to stay with us again and look forward to your return visit.

10/10 – Uitstekend

Jamie

6 nachten verbleven in maart 2024
Reactie van Customer Service op 19 apr 2024
Jamie, thank you! We're thrilled to know you had a 5-star stay at Embassy Suites By Hilton Syracuse-Destiny USA. It would be an absolute pleasure to welcome you back in the future.

10/10 – Uitstekend

Lorisa

1 nacht verbleven in maart 2024
Reactie van Customer Service op 7 apr 2024
Lorisa, thank you for your 5-star Expedia rating. We're ecstatic you enjoyed your time at the Embassy Suites by Hilton Syracuse-Destiny USA. We strive for excellence and are glad that in your case, we achieved this goal. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Kevin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Looks great on the surface, but amenities are way outdated. Staff is pleasant and courteous, but lack direction and proper tools for success. Seems like the proverbial "fresh coat of paint" would do wonders for this place!
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Kevin, it's regrettable to hear that your experience fell short of expectations, particularly around our facilities. We strive to provide a positive guest experience and will take your feedback into account. It's pleasing to know that you found our team members amiable and respectful, despite the challenges. We take note of your constructive feedback as we continually strive to enhance our guest experience. Your words about a "rejuvenation" are taken in the right spirit. Thank you for your review.

10/10 – Uitstekend

Gregory

2 nachten verbleven in maart 2024
Reactie van Customer Service op 7 apr 2024
Thank you for this excellent rating, Gregory!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Embassy Suites By Hilton Syracuse-Destiny USA! We'd love to host you again someday for yet another unforgettable visit.

6/10 – Redelijk

Kelly

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
Arrived at 6 pm after driving 6 hours and well after the check in time. They told us the room wasn’t ready and when questioned they said they were fully booked and under staffed. Both of these are not actually acceptable answers considering the room was prepaid and we were hours after check in time. When we said that they put us in a room that I’m fairly certain was not what we paid for (and not an upgrade) but we were only staying 1 night and had some place to be. They also were not apologetic at all. Felt very unprofessional.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 16 mrt 2024
Kelly, firstly, we are disappointed to hear about your most recent experience. We understand how disheartening it must have been to not enter your room immediately upon arrival. We strive to ensure a smooth check-in process and regret if there was a misunderstanding about the type of room assigned to you. Our team members aim to provide an exceptional service and your feedback about their reactions is certainly not reflective of the standards we set. We hope to have the opportunity to serve you better in the future.

8/10 – Goed

Robert

1 nacht verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Thank you for this lovely rating, Robert!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Embassy Suites By Hilton Syracuse-Destiny USA. We'd like to share an even better experience with you soon.

10/10 – Uitstekend

Francine

1 nacht verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Francine, we appreciate your outstanding rating on Expedia for Embassy Suites By Hilton Syracuse-Destiny USA. We hope your stay was memorable and we're excited to welcome you back in the future. Thank you!

4/10 – Matig

Karen

1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Karen, it's disappointing to learn that your stay with us did not meet your expectations. We value your feedback and will reflect on ways to improve our service. We sincerely hope for a chance to make it right during a future stay.

2/10 – Ontzettend slecht

Alison

1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
We appreciate the feedback, Alison.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 – Uitstekend

Danielle

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in maart 2024
Reactie van Customer Service op 10 mrt 2024
Thanks for the fantastic review, Danielle!It's excellent you had such an amazing stay at Embassy Suites By Hilton Syracuse-Destiny USA! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 – Goed

jerry

Positief: Netheid, personeel en service
The room was 'efficient'; not very welcoming. Reservation was for a room with a tub...which this didn't have.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 2 mrt 2024
Jerry, thank you for sharing your feedback. It's regrettable that your room didn't meet your expectations in terms of warmth and the specifics of your booking. We value your comment and will certainly convey this to our team members so they can better fulfill guest's preferences in the future. We hope to have the pleasure of serving you better in your next stay.

10/10 – Uitstekend

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent property but the heat was set at 75 and not able to adjust. Breakfast was excellent. Otherwise, great stay .
1 nacht verbleven in februari 2024
Reactie van Customer Service op 2 mrt 2024
Marie, it's great to hear you enjoyed your time at Embassy Suites By Hilton Syracuse-Destiny USA, particularly appreciating our property and the breakfast. Regarding the warmth, we'll look into ensuring more guest control in future. We're thrilled you had a great stay overall and look forward to welcoming you back in the future.

4/10 – Matig

Stephanie

Reisde met partner, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Property is clean and well maintained. Check in was terrible, we checked in during their social hour and the bar was so loud we couldn’t hear the girl at the front desk. She checked us in but the amount was over $100 over our booked price and she said that $200 was for coverage if the room was damaged and would come off the total room price but it doesn’t seem to add up, however I may have heard her wrong since it was so loud in the reception area I could barely hear her. The pool was clean but no towels and when I went to ask for some the front desk wasn’t the friendliest but her co-worker was. It took another 15-20 minutes before we actually got the towels. Parents also left their young children unattended to go back to the bar and would come back and check every 20 minutes or so. This is definitely more of a guests not following rules problem but made enjoying the pool with my family difficult as the kids constantly ran around and jumped in the rather shallow end, and as a mom I was nervous for the other children. The breakfast food was great but again the atmosphere was very loud. The made to order egg chef was very loud trying to announce you get made to order eggs almost like a carnival game employee trying to get you to play. The common areas smelt of pot and cigarette smoke. At checkout I asked for an email receipt but it’s been hours and I did not receive one so I still don’t have answers to the first check in price question.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Stephanie, we appreciate your review. It's great to hear you found our property well-kept and enjoyed the breakfast. Your concerns about the noise levels during check-in and at the breakfast area are noted. Providing an efficient check-in process and a pleasant guest experience are high priorities for us.We apologize for any misunderstanding regarding the room charge. Our aim is to ensure transparency, and we're sorry about the delayed receipt. It's also regrettable to hear about the pool situation, we always encourage families to supervise their young ones for everyone's safety and enjoyment.Even though our team members endeavor to provide a continuously comfortable environment in the common areas, we're sorry to hear there was an unpleasing odor. Rest assured, we take such feedback seriously for improvements. We hope to have the opportunity to welcome you back for an improved experience.

10/10 – Uitstekend

KaraElise, Herkimer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great, fast and respectable with any needs/request we made during our stay. Love that it was kid friendly, and relaxing for our whole family.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 22 feb 2024
KaraElise, it's wonderful to hear how much you enjoyed your stay at the Embassy Suites By Hilton Syracuse-Destiny USA. We're delighted our team members responded quickly and respectfully to your needs and that your entire family found the atmosphere relaxing. Your warm words inspire us to continue providing excellent service. We hope to welcome your family back soon.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 24 feb 2024
Robert, thank you for sharing your top rating. It's wonderful to know that Embassy Suites By Hilton Syracuse-Destiny USA lived up to your expectations. We appreciate your trust and look forward to serving you again in the near future.

10/10 – Uitstekend

Richard

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Breakfast & loved the happy hour and food.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Richard, we're delighted to hear that you enjoyed the breakfast and appreciated our evening dining options at Embassy Suites By Hilton Syracuse-Destiny USA. It's wonderful to hear that these aspects of your stay had a positive impact on your experience. We hope to welcome you back soon for another memorable visit.

6/10 – Redelijk

Kimberly

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
I really wanted to love this hotel but from the moment we arrived it kept failing us.From cars parking at the entry so you had to park in the lot and walk with luggage to a long checkin.1 front desk person 1 trainee.No one acknowledged me. They were having trouble with something. Someone cut right in front of me,I mentioned I was next and they asked her what she needed. Still nothing to me.But they kept working on the problem w the person up front-were literally face timing a manager with the checkin before me as I stood waiting. Still, no comment,not “sorry, it will just be a moment” nada. Finally get up there, everyone very nice, but also problems with my reservation it looks like.Finally get the room cards and then it is not taking my credit card.Mind you, it is almost 1am, we just drove 5 hrs. and now my 2 sleepy boys and husband are behind me with our things. I finally ask if they can go up while we figure this out. “Ya,sure”. Shouldn’t you have offered that? You are in the Hospitality business. Finally they have me use a different credit card machine and I can go upstairs too. Upstairs, room had faint smell of poop. Never found anything, but the room just never smelled good.Strange setup-nowhere to hang a coat, except the closet in the bedroom, but the only drawers were desk drawers so not much room for clothes in a room for6. Hairdryer had crud on it, so did couch. No one told us the time for breakfast,or that we had some happy hour thing included- saw it too late.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Kimberly, thank you for sharing your experience. We understand there were some inconvenient aspects during your arrival and check-in process, as well as issues encountered with the credit card machine. Your feedback regarding team members not acknowledging you or keeping you updated during your wait is duly noted.Room concerns, like unusual odors and the layout, are regrettable. We're equally perplexed to hear about the uncleanliness you found, specifically on the hairdryer and couch. More robust training for our team members may help us avoid these situations in the future.Finally, we assure you it's standard protocol to keep our guests well-informed about all amenities, including breakfast time and the availability of included special offerings.We deeply value your feedback and will incorporate your comments into our ongoing efforts to improve our overall service.

4/10 – Matig

John

Reisde met familie
Firstly, I booked this hotel through Expedia because the hotel would not honour Expedias rate. Secondly, after using our room key once it stopped working. Then they tried to accuse me that I had not paid for the room. Thirdly, we ordered food from the restaurant only to find out they have no bread. So, no burgers, no pizza, no sandwiches. And, to top it off, we waited over an hour to get what food we could. I can only wait to see what happens tomorrow for breakfast with no bread.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
John, it's unfortunate to read about the complications with your booking, and the inconvenience regarding the room key. Your dining experience too should have been better. Please be assured, our team is committed to promptly addressing any issues and ensuring our cuisine meets expectations. It's our hope that the rest of your stay was more enjoyable.

10/10 – Uitstekend

Molly, Boonville

1 nacht verbleven in januari 2024
Reactie van Customer Service op 20 feb 2024
Molly, thank you for choosing to stay at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled to hear that your visit went well. Our team eagerly awaits your next visit for another delightful experience. Safe travels!

2/10 – Ontzettend slecht

Derrick

Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
We appreciate the feedback, Derrick.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 – Uitstekend

Cheryl

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything above, had dinner in the restaurant and is was good. Room was clean and bed and pillows very comfortable.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 18 feb 2024
Cheryl, thank you for your wonderful comments about your stay at Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled to hear you enjoyed your meal at our restaurant, and found your accommodations both clean and comfortable. We look forward to the opportunity to welcome you back for another enjoyable visit in the future.

2/10 – Ontzettend slecht

LOGAN

Negatief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Customer Service op 16 feb 2024
We appreciate your feedback, Logan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 – Goed

Ariane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good experience
1 nacht verbleven in februari 2024
Reactie van Customer Service op 14 feb 2024
Ariane, it's pleasing to see you had a good experience at Embassy Suites By Hilton Syracuse-Destiny USA. We appreciate your feedback and hope to welcome you back in the future.

2/10 – Ontzettend slecht

Jacob

1 nacht verbleven in februari 2024
Reactie van Customer Service op 22 mrt 2024
We appreciate you taking the time to share your feedback, Jacob.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 – Goed

Richard

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast and chef were great as were all the staff. Very accommodating. Pool can get packed fast and is very loud at times but we had kids adding to the mix
1 nacht verbleven in februari 2024
Reactie van Customer Service op 13 feb 2024
Richard, your positive feedback is much appreciated. It's great to hear that you found the breakfast at Embassy Suites By Hilton Syracuse-Destiny USA to be a highlight of your stay and our team members accommodating. We acknowledge that the pool area can get lively, and we're glad to know you and your family were able to join in the fun! We hope to welcome you back in the future.

10/10 – Uitstekend

Sonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 12 feb 2024
Sonia, it's splendid to see your high rating for Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled you had a favorable experience and look forward to welcoming you back soon.

10/10 – Uitstekend

Franklin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and hotel. Highly recommend!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 10 feb 2024
Franklin, thank you for your wonderful feedback. It's great to hear you appreciated the location of the Embassy Suites By Hilton Syracuse-Destiny USA. We're thrilled to hear your recommendation and can't wait to welcome you back in the future.

8/10 – Goed

Darnell

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank y’all for everything!!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 6 feb 2024
Darnell, we're delighted to hear that you enjoyed your stay at the Embassy Suites By Hilton Syracuse-Destiny USA. It's wonderful to know our efforts made your visit a pleasant one. We anticipate the opportunity to serve you again in the future!

10/10 – Uitstekend

Barb

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a wonderful time in Syracuse and the Embassy was a great place to stay.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 4 feb 2024
Barb, it's great to hear that you had a wonderful time visiting Syracuse and staying at Embassy Suites By Hilton Syracuse-Destiny USA. We are thrilled to know our hotel added positively to your experience. We hope to welcome you back in the future.

10/10 – Uitstekend

Kerry

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Service op 4 feb 2024
Kerry, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Embassy Suites By Hilton Syracuse-Destiny USA!

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great and very friendly. Mall is a short safe walk away which is great! Room was clean which is always nice. Only complaint was floor around pool was a little dirty but I am a clean freak. Definitely will stay there again!
2 nachten verbleven in januari 2024
Reactie van Customer Service op 30 jan 2024
John, it's wonderful to hear about your positive experience at Embassy Suites By Hilton Syracuse-Destiny USA. We're glad that our team members were able to make a great impression and that you found the room cleanliness to your standards. Your feedback regarding the pool area has been noted and will be considered for future improvements. We appreciate your kind words and look forward to your future stays with us!

10/10 – Uitstekend

Michelle

1 nacht verbleven in januari 2024
Reactie van Customer Service op 31 jan 2024
Michelle, it's wonderful to see that you enjoyed your stay at Embassy Suites By Hilton Syracuse-Destiny USA. We sincerely appreciate your stellar rating, and our team looks forward to welcoming you back in the near future. Safe travels!

8/10 – Goed

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great experience after the kids went to bed at 7pm.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 28 jan 2024
Joseph, thank you for taking the time to share your thoughts. We're delighted to hear you enjoyed your experience at Embassy Suites By Hilton Syracuse-Destiny USA, especially when you found quiet time in the evening. We look forward to your return visit.

8/10 – Goed

Brittney

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The first front desk reception clerk we had was Not very pleasant. However the send front desk reception clerk we encountered was amazing. The room was beautiful and spacious and the beds were so comfy. The pool was on the small side but warm so the kids loved it. The chef was the icing on the top though. The breakfast special was amazing and he was so energetic.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 22 jan 2024
Brittney, it's great to hear that you enjoyed your experience at the Embassy Suites By Hilton Syracuse-Destiny USA, especially the spacious rooms and comfortable beds. We also understand that our team members had varying influences on your stay. We value your feedback as it helps us deliver more consistent, exceptional service. We're also thrilled your children had a good time in our warm pool and that our chef's energetic approach and breakfast special hit the mark. We look forward to welcoming you and your family back.

10/10 – Uitstekend

CORINNE

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight Business Trip
Easy check-in, excellent room, very clean & great set-up. I would recommend everyone to stay here.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 19 jan 2024
Corinne, we're delighted to hear about your positive experience at Embassy Suites By Hilton Syracuse-Destiny USA. It's wonderful that you found our check-in process smooth, appreciated the room design, and enjoyed the cleanliness. Your recommendation means a lot to us. We eagerly await your next visit.

4/10 – Matig

Cierra

Reisde met partner
Positief: Netheid, voorzieningen
Expedia charged my credit card for the room. Then I got to the hotel and the girl said she was just putting accidental holds on my card. I check my statement today and Embassy charged me also. Then when I called to correct it they wanted to argue to I didnt pay expedia yet. Whole place inside and out smelled like marijuana.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 19 jan 2024
Cierra, we regret to hear about your experience with the billing process and understand that it must have been frustrating for you. We always strive to ensure smooth transactions for our guests. Kindly note that occasionally the card details are used for pre-authorization and any misunderstanding about charges can be resolved with further clarification. Furthermore, we're disheartened to hear about your discomfort regarding the smell. We'll certainly look into these claims as we intend to maintain a wholesome environment. We hope for a chance to surpass your expectations in the future.