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Beoordelingen van La Casa Inn & Suites

2.5 out of 5
La Casa Inn & Suites
2801 N Monroe St, Tallahassee, FL

Beoordelingen

4,8
Gastenscore: 10 - Uitstekend. 130 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 126 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 137 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 142 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 465 van 1000 beoordelingen" "

4,4/10

Netheid

6,0/10

Personeel en service

4,4/10

Voorzieningen

4,2/10

Staat van de accommodatie en faciliteiten

4,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Aardig personeel, alleen kamer erg slecht. Niet schoon. We hadden een niet-roken kamer, maar toch hing er een rook geur. En veel overlast van andere gasten.
1 nacht verbleven in december 2019
Reactie van Hotel Manager op 3 jan 2020
Dear Guest, Thank you for posting your candid review. We are very sorry for the inconvenience caused to you because of the smoke smell, which made your stay undesirable. We have informed our staff to look into this issue and make sure such incidence does not happen again. We will surely work on improving the environment, so next time you visit us, you really have a comfortable stay. Sincerely, Hotel Manager

6/10 – Redelijk

Frans

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Vergane glorie.
Bij aankomst ziet het er fraai uit. Receptie is ook ok. Echter: in de gangen ligt overal vuil. Het zwembad kan niet gebruikt worden. Ook de kamer ziet er op het eerste gezicht goed uit en ruikt uitbundig naar schoonmaakmiddel. En ook hier valt de tweede aanblik tegen. Vloerbedekking op veel plaatsen beschadigd, een lamp bij het bed doet het niet, in de deur van de badkamer zitten 2 grote gaten en de voegen bij het bad zijn niet allemaal even schoon. Een beetje vergane glorie zou ik zeggen. Jammer, met een beetje meer inspanning kan het er fraai uitzien.
1 nacht verbleven in oktober 2019
Reactie van Hotel Manager op 23 okt 2019
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Laura

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van b op 5 mei 2024
I am sorry for your experience, but as you can see we are currently under renovation. Thank you and God Bless!

2/10 – Ontzettend slecht

Antwoine

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ew
1 nacht verbleven in april 2024
Reactie van B op 9 apr 2024
As you can see we are under construction and renovation, and it is policy for deposits. Sorry you did not like that experience. Have a nice day!

8/10 – Goed

Beverly

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Renovations are underway, It will be beautiful when compete but looks a bit deserted right now. Very convenient to I-10.
1 nacht verbleven in april 2024
Reactie van Marsha op 5 apr 2024
Thank you very much! We look forward to see you again !

2/10 – Ontzettend slecht

Desiree

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van b op 31 mrt 2024
I am sorry for your experience, we are under renovation right now.

2/10 – Ontzettend slecht

keriellen

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolute worst of the worst, walked out and went to another place
1 nacht verbleven in januari 2024
Reactie van B op 5 feb 2024
Sorry you had such a bad experience

2/10 – Ontzettend slecht

Vickie

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Trash at the door entrance, no lamps in the room only a wall mounted spotlight, drapes falling off the window, no table in the room, a rolling office chair, bare walls, no art work, $50 cash deposit required in addition to the Expedia payment, floor had not been vacuumed, no wash cloth or hand towel, front desk clerk had difficulty with English, no clock in the room. If I hadn’t been dead tired and it being late and having to be at the hospital to work at 7am I would have bolted after seeing the lobby. A homeless shelter would have been nicer.
Reactie van B op 30 jan 2024
Sorry for your negative experience

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel needs some serious work. Hallways weren’t swept. Dirt and pieces of garbage on it. Room bathroom was dirty. Walls, outside of toilet and bath were all stained. Bed skirting was torn. Glad I was only stuck there one night.
1 nacht verbleven in december 2023
Reactie van FRONT DESK EVENING CLERK op 5 dec 2023
THANK YOU SO MUCH FOR YOUR REVIEW. WE ARE CURRENTLY UNDER RENOVATION OF OUR ROOMS AND HOPE YOU WILL COME BACK AND SEE THE RESULTS ON YOUR NEXT TRIP.

6/10 – Redelijk

Christian

Positief: Netheid, personeel en service
Todo muy bien con respecto al personal pero con pocas condiciones para una habitación de huéspedes
1 nacht verbleven in november 2023
Reactie van B op 29 nov 2023
Thank you for your positive feedback

2/10 – Ontzettend slecht

Erik

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No hot water. The fridge wasn’t working. The TV didn’t work.
1 nacht verbleven in november 2023
Reactie van Brandy op 3 dec 2023
Sorry for your experience

2/10 – Ontzettend slecht

Robert

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Crack motel for sure!
Stay away from this hotel! Rooms are disgusting! Worst hotel I've ever stayed in and i travel for work so I've seen some bad hotels. Dont believe the pictures.
1 nacht verbleven in november 2023
Reactie van Brandy op 22 nov 2023
Sorry you had such a bad experience

2/10 – Ontzettend slecht

Courtney

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dont believe the pictures!
There is not enough room to type in this box about this terrible stay. The worst hotel i have ever booked. Hotels.com should be ashamed to even have this hotel on their website. It is an old compound for the homeless, and the homeless never left!! The room was filthy. There was black hairs on my towels. The layer of filth on the doorway was disgusting. There was a layer of dust on the bed on the top of the back board. I tried to get my money back and they refused. The people were sleeping in the bushes out by our car.
2 nachten verbleven in november 2023
Reactie van B op 19 nov 2023
I am sorry for your horrible experience.

2/10 – Ontzettend slecht

Mason

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Brandy op 18 nov 2023
I am sorry for your bad experience. We are under renovation and still have many rooms to go to finish.

6/10 – Redelijk

Mark

Water in shower was constantly dripping
1 nacht verbleven in november 2023
Reactie van Brandy op 17 nov 2023
I am sorry for the bad experience, we will be starting renovation on that side next.

2/10 – Ontzettend slecht

Suzanne

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Trashy
Dirty falling apart homeless people hanging out smelled trashy place
2 nachten verbleven in november 2023
Reactie van Brandy op 18 nov 2023
I am sorry for your bad experience. We are under renovation and still have many rooms to go to finish.

2/10 – Ontzettend slecht

Nelda

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We paid $582.00 for 2 nights of horrible conditions. The room was absolutely disgusting, included no hot water, no closet or nothing to hang clothes on! Room was filthy & the whole development should be inspected by the health Department m. I have never stayed at a hotel this deplorable in all my life!
2 nachten verbleven in november 2023
Reactie van b op 13 nov 2023
I am sorry for your experience

4/10 – Matig

Richie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van B op 13 nov 2023
Glad you enjoyed your experience.

10/10 – Uitstekend

Leann

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice. Fun bar on property.
2 nachten verbleven in november 2023
Reactie van Brandy op 13 nov 2023
Glad your experience was good.

2/10 – Ontzettend slecht

Gary, Jacksonville

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an extremely rundown and dirty property. In addition they surprise you at check in by demanding a $50 all cash deposit. It was soooo bad I had to eat the expense and book another hotel because it was so sketchy and felt unsafe for my family.
1 nacht verbleven in november 2023
Reactie van B op 12 nov 2023
I am sorry for your experience, but we did waive all three of your deposits, to satisfy you.

2/10 – Ontzettend slecht

James

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty nastiwst room ive been in. Had to buy sheets for the bed, clean the room, no towls, no hot water, and its definitely the hooker spot.. Kept my 50 cash deposit.. Do not stay at this hotel!!!!!
1 nacht verbleven in november 2023
Reactie van Brandy op 4 nov 2023
I am sorry for your experience, if you had come to the front desk as I am the one who checked you in I would of switched your room, deposit was kept due to late check out.

8/10 – Goed

Debra

Positief: Netheid
2 nachten verbleven in oktober 2023
Reactie van B op 1 nov 2023
Thank you for the positive review, we are glad you enjoyed your stay here.

2/10 – Ontzettend slecht

Remus

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van B op 1 nov 2023
Sorry we did not get to enjoy your stay.

4/10 – Matig

Angela

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not so good it was in need of some repairs. There was no hairdyer in the room. The water in the shower did not get hot. I had to ask for clean sheets. When i got them the sheets were not folded and i had to put them on myself.
1 nacht verbleven in oktober 2023
Reactie van b op 30 okt 2023
Sorry for your bad experience, they are under renovation.

10/10 – Uitstekend

diane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff addressed any issues
1 nacht verbleven in oktober 2023
Reactie van Brandy op 23 okt 2023
Thank you for your positive feed back. We hope you enjoyed your stay with us.

10/10 – Uitstekend

Travis

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Brandy op 23 okt 2023
Thank you for the positive feed back. We hope you enjoyed your stay.

10/10 – Uitstekend

Stanley

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Everything was fine besides the door opens by itself did it a couple times and while I was sleeping may be ghosts in the room who knows lol and homeless people were found sleeping in the beds in empty rooms
2 nachten verbleven in oktober 2023
Reactie van Brandy op 16 okt 2023
Thank you for staying with us and hope to see you again. I am sorry you had to see the homeless issues, we are working on that.

8/10 – Goed

Scott

Positief: Personeel en service
Negatief: Netheid
This is an older property, and is in need of some upkeep. But overall the rooms were acceptable, the staff was extremely friendly, and it has a fun little lounge right on the lobby. For a parent visit in Tallahassee over parents weekend, it was a great place to come back to relax and enjoy having fun with other parents and karaoke
2 nachten verbleven in oktober 2023
Reactie van B op 11 okt 2023
Thank you for the positive feedback.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not what it seems…
This was the only hotel available for such short notice on a game-day weekend, so I went for it. The pictures online don’t make it look bad. It is NOT what it seems. My room had a layer of saw dust from an obvious recent renovation, and was left as is. Upon asking for a fresh flat sheet, as mine had stains and hair on them, I was told that there were none to be given out after hours. My parents’ room had a gun shot hole in the mirror in the bathroom, no trash can, and a dirty foot print on a pillow. Upon trying to shower, there was no hot water, and we were told that we had to run our sink for 30 min to generate hot water, as someone had just run the laundry. I had booked 3 rooms for 2 nights, and somehow, the front desk only booked me for 1 night. I had housekeeping knocking at my door starting at 10:15 am on the 2nd day of my stay telling me to pay up at the front desk. I was right in the middle of trying to take a shower, and housekeeping knocked on my door 3 different times trying to get me out of a room that I had booked for that day. Very very frustrating, but I do have to say that the lady that originally checked me in was as nice as she could be. Also there was a nice family of raccoons invading the overflowing industrial-sized trash cans with old toilets littered about the parking lot.
2 nachten verbleven in oktober 2023
Reactie van b op 9 okt 2023
We are sorry you had such a bad experience. We are working with city right now to clear up the trash.

4/10 – Matig

Christopher

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van B op 11 okt 2023
I am sorry for your bad experience.

6/10 – Redelijk

Florian

1 nacht verbleven in oktober 2023
Reactie van B op 11 okt 2023
Sorry things did not go the way you would of liked.

2/10 – Ontzettend slecht

Beth

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Non smoking room with strong smoke odor. Room was filthy, cigarette burn holes in bedding, bathroom towel rack on the floor, toilet seat broken, open hole in door where peep hole should be. Given one towel for two bed room. Second towel requested was stained and looked dirty. Rusty water came out of faucet. We would have left immediately if there was another room in town anywhere to be found. And for this - we paid almost $500 for two night because it was parents weekend.
2 nachten verbleven in oktober 2023
Reactie van b op 9 okt 2023
I am sorry for your bad experience.

4/10 – Matig

LeeAnne, Merritt Island

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
I liked that it was available on FSU parents weekend for less than $500 a night. But I still paid $280 a night for this dive. You’ve got to be kidding me! The deadbolt was missing and the door had markings from many accidents or breaking chipping away at the door. So unsafe. Thank gosh we are CCW experts. The sink wouldn’t drain. There were smashed insect stuck to the mirror. The towels seemed clean. Like they just came out of the box of industrial towels that are used in a bar for cleaning. That exact “quality”. No cups to rinse mouth. No anything in room except two double beds (we had reserved a king) and four two inch thick pillows. I pride myself in NOT exaggerating in these things so i promise, they were less than or equal to two inches thick. Stacked two and still had a crook in neck from bending down. Pretty offensive odor in the room. Husband felt like it was incense. I feel it had to be trying to cover the smell of meth that was cooked there last week. Or maybe it was bleach overlying mildew. I don’t know. Thank gosh there wasn’t a black light in the room…
2 nachten verbleven in oktober 2023
Reactie van b op 9 okt 2023
I'm sorry your experience was not to your liking.

8/10 – Goed

Curtis

1 nacht verbleven in oktober 2023
Reactie van Brandy op 27 okt 2023
Thank you for the positive review. We are glad to hear you enjoyed your stay.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van b op 7 okt 2023
sorry for your bad experience, we are under renovation currently trying to fix up the hotel.

2/10 – Ontzettend slecht

Frederick

1 nacht verbleven in oktober 2023
Reactie van b op 7 okt 2023
I'm sorry for your experience.

2/10 – Ontzettend slecht

Mario

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Most of the staff are very nice
1 nacht verbleven in september 2023
Reactie van Br op 22 sep 2023
Thank you for your feedback!

10/10 – Uitstekend

Katrina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the manager
Reactie van br op 20 sep 2023
Thank you for your positive feedback.

2/10 – Ontzettend slecht

Misty

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This place is disgusting!! I can’t even describe how horrible the place is. Mold, mildew, roaches, you name it.. this place should be shut down!!
4 nachten verbleven in september 2023
Reactie van br op 13 sep 2023
I am sorry for your bad experience, we are under renovation, and still in process of completion on all rooms even smoking which you should request next time.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van br op 13 sep 2023
I hope you had a good experience and thank you for the experience.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Holy Crapola, what a gross Hotel
It was the most disgusting Hotel I have ever stayed in. There were holes in the walls, the bathroom was just yuck, the toilet seat slid about, mold everywhere. The floors were slippery, yet sticky. We had a guy knock on our door to see if we had a fork so he could eat his ramen noodles. Had people ask my husband if he had drugs that he could sell them when he was out walking our dogs. They charged us $20 dollars per dog per day, and I can tell you our 2 dogs were better behaved then the humans staying there. We had to evacuate our home due to Hurricane Idalia. I wish I would have paid more and stayed elsewhere.
2 nachten verbleven in augustus 2023
Reactie van Br op 8 sep 2023
I am sorry you had such a bad stay. We are under renovation with all our rooms in time they will be much better. As for the people we are working with the Sheriffs department to get them all out and trespassed. Again I am sorry for your bad stay.

2/10 – Ontzettend slecht

Julie

Positief: Personeel en service
Negatief: Comfort kamer
Th room smells cigarette even I booked for non smoking. And I have asthma problem which I hate that smell.
1 nacht verbleven in augustus 2023
Reactie van Brandy op 28 aug 2023
I am sorry you had a bad experience on your stay. We are currently renovating and our rooms will be better soon.

4/10 – Matig

Johnnie

1 nacht verbleven in augustus 2023
Reactie van Brandy op 31 aug 2023
We are currently renovating our rooms at this time, and will be able to better accommodate people.

8/10 – Goed

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful building, just needs some investment to renovate to its fullest potential. Again beautiful arquitecture.
4 nachten verbleven in augustus 2023
Reactie van Brandy op 31 aug 2023
We are under renovation now. We are renovating our room at this time. Thank you for your positive feedback.

2/10 – Ontzettend slecht

Fenisha

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t go
All I can say is awful
1 nacht verbleven in augustus 2023
Reactie van Brandy op 31 aug 2023
I am sorry did not like your stay. We are currently under renovation, and will have better accommodations soon.

2/10 – Ontzettend slecht

Jamesley

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were dirty, and I walked into the room flicked the shades were open so I didn't turn the light on right away but after a little I closed the shades and turned the light on it stayed on for a couple of seconds then went out. I went and checked asked for a refund but after 20 minutes you can't get a refund back so I had to go the next day before check out to get the money back for that day
2 nachten verbleven in augustus 2023
Reactie van Brandy op 23 aug 2023
I'm sorry you had a bad experience. We are under renovation with our rooms. They have not made it to that side yet. I am sorry you did not get the chance to enjoy one of the newly renovated rooms.

2/10 – Ontzettend slecht

Austin

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
If you're looking for the cheapest motel in Tallahassee, you found it. My advice would be to spend a couple bucks more and book somewhere you've he. I needed a last-minute room after unexpectedly stopping in TLH while traveling through. I booked the cheapest room and when I entered, it overwhelmed me with a stench that was a mix of human sweat, weed smoke, and strong cleaning products. The AC would not budge past the low setting. The walls were stained. The smoke detector was missing, with wires dangling in its place. The shower was missing a curtain. And the absolute final straw was when I looked at the bed and noticed there was no mattress cover. Just a flimsy sheet between me and the dingy mattress that has seen godknowswhat over the years. I returned to the front desk, and the receptionist (I should mention all the staff I interacted with were very nice and professional) understood my concerns, and she bumped me to a room that had been recently renovated. That room was adequate - which is all I was looking for. Non-smoking, with a mattress cover, shower curtain, and smoke detector. My only issue with the new room was that there was barely any water pressure, and the shower was ice cold. Fine - I can bear with an issue or two for what I paid. It also appears that there are people living long term in the motel, wandering shirtless around the premises, drinking from open containers in the parking lot, and openly smoking weed in the corridors. Spend $20 more elsewhere.
1 nacht verbleven in augustus 2023
Reactie van Brandy op 31 aug 2023
I am sorry you did not enjoy your stay. We are under renovation, and will have better accommodations soon.

10/10 – Uitstekend

Jorge

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great
1 nacht verbleven in augustus 2023
Reactie van Brandy op 9 aug 2023
Thank you for the positive review. Glad you enjoyed your stay with us.

6/10 – Redelijk

Nancy

Reisde met familie
Negatief: Voorzieningen
Sheets wouldn’t stay on bed. Outside was very dirty
2 nachten verbleven in augustus 2023
Reactie van Brandy op 9 aug 2023
Sorry for your experience. Please let front desk know next time, and we will try to accommodate you better and take care of any problems. Thank you

4/10 – Matig

Lynda

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
8 nachten verbleven in juli 2023
Reactie van Brandy op 9 aug 2023
I am sorry your experience was not good, we are under renovation. Where we are redoing all of your rooms.