2/10 – Ontzettend slecht
Keena
Zakenreiziger
10 aug 2025
Negatief: Staat van de accommodatie en faciliteiten
We checked out after only one night due to multiple reasons. The first being everyone I spoke to at the hotel has an attitude. From the moment I called to let them Know i would be arriving late the woman on the phone cut me off while stating my name to ask who’s name popped up on the caller ID bc it did not match the reservation (it was my wife’s name) then when we arrived the man who checked us in also gave us a hard time about our arrival time. The hotel had an overwhelming perfume odor. Once we got to our room it did not have a balcony or courtyard view as shown on Expedia. But it was the middle of the night and we had just drove 7 hours so we went to bed. The bed was hard and slept terribly. During the night i woke up coughing as the smell of cigarette smoke and cleaning products came through the vents. The next morning i went to ask about the room accommodations and was told balconies are an upcharge (even though it did not say that anywhere on Expedia or their website) they could not switch me due to being booked for that type of room. I tried to even get a regular king room (the suite has stairs to the bed area) and the lady i spoke to was not accommodating and also was coming off as rude. We ended up checking out and going to a different hotel. It was not a pleasant experience
Keena
3 nachten verbleven in augustus 2025