4 bars/lounges

Beoordelingen van Barcelo Tanger

5 out of 5
Barcelo Tanger
43 Boulevard Mohamed 6, Tangier

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 111 van 156 beoordelingen" "
Gastenscore: 8 - Goed. 23 van 156 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 156 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 156 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 156 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

9,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Yasmina

4 nachten verbleven in april 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 21 mei 2024
Dear Yasmina,We appreciate that you took the time to share your experience with us.We are very sorry your experience did not meet your expectations. Please let us during your stay if there is anything that we can do to make your stay perfect. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Kind regards,

10/10 – Uitstekend

Bouchra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location. Staff is very helpful and always ready to help. Breakfast was delicious. Only disadvantage: a lot of noise from the traffic outside, busy area.
4 nachten verbleven in augustus 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 6 aug 2023
Dear Bouchra,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated our perfect location and found our staff to be very helpful. It's great to know that you enjoyed our delicious breakfast as well. However, we regret to learn about the noise from the traffic outside. Our hotel is indeed situated in a busy area, which allows for easy access to the city center and nearby attractions. We understand that this can sometimes result in noise, and we apologize for any inconvenience it may have caused during your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

8/10 – Goed

Hakima El

Reisde met familie en kleine kinderen
Positief: Voorzieningen
7 nachten verbleven in juli 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 26 jul 2023
Chère Hakima, Nous sommes heureux de savoir que vous avez apprécié votre séjour chez nous. Nous souhaitons vous accueillir bientôt. Cordialement,

10/10 – Uitstekend

Marije

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super netjes en mooi hotel, schoon, vriendelijk personeel.
3 nachten verbleven in augustus 2022
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 21 aug 2022
Beste Marije,Hartelijk bedankt voor deze mooie review.Een recensie als deze is een mooie bevestiging van het werk dat we iedere dag met veel plezier verzetten. Leuk dat u ons personeel zo in het zonnetje zet!We verwelkomen we u een volgende keer graag opnieuw!Met vriendelijke groet,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Chahdia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dit hotel verdient een 5 ster. Het was tot aan de punten perfect. Roomservive was top! Elke vraag die je stelt aan het hotel werd gelijk geregeld buiten gewoon perfect! Enige minpunt zijn de parkeerplekken. Die waren onvoldoende helaas op onze eigen kosten elders moesten parkeren.
3 nachten verbleven in augustus 2022
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 14 aug 2022
Beste Chahdia, Bedankt voor uw positieve feedback. Fijn dat u heeft genoten van uw verblijf bij ons en dat onze ligging daaraan heeft mogen bijdragen. Het doet ons plezier dat u ook ons team complimenteert, hartelijk dank. Onze excuses voor het ongemak met de parking, u mag gerust steeds hulp vragen aan een medewerker om u te begeleiden tijdens het parkeren. Een volgende keer staan we graag weer voor u klaar. Vriendelijke groet, Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Jyden, Huddersfield

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a lovely hotel, staff are friendly and helpful the rooftop bar is a bonus
1 nacht verbleven in mei 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 20 mei 2024
Dear Jyden,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best wishes,

10/10 – Uitstekend

Heinrich, Newtown Square

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel in a great beach front location. Stunning views from the roof top bar.
2 nachten verbleven in mei 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 11 mei 2024
Dear Heinrich, Thank you very much for your kind feedback.Your appreciation for our beachfront location and the stunning views from our rooftop bar truly warms our hearts. It's gratifying to know that you found our rooms impeccably clean and were pleased with the condition of our hotel. We are committed to providing exceptional service and are overjoyed that our efforts resonated so well with you. The amenities we offer are carefully chosen to enhance our guest's experience, and we are delighted that you enjoyed them.Thank you for choosing Barceló Tanger for your stay. It is our pleasure to create an environment that allows our guests to have memorable moments. Your glowing review is a testament to the dedication of our team, and we look forward to the opportunity to host you again.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 – Uitstekend

Mylène

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bon Logement
3 nachten verbleven in mei 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 9 mei 2024
Chère Mylène,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Barceló Tanger.Nous sommes heureux de lire que vous avez apprécié votre séjour, ainsi que la chambre que nous vous avons réservée et que vous l'ayez trouvée propre et confortable à tout moment.Nous vous remercions pour votre valorisation du service. Ceci a bien sûr été partagé avec toute l'équipe. C'est toujours une grande source de motivation pour notre personnel d'apprendre que nos hôtes apprécient la qualité du service.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,

10/10 – Uitstekend

Mohamud

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location no one very close to everything
1 nacht verbleven in mei 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 9 mei 2024
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that our location provided the convenience you desired and that the cleanliness of our rooms, the condition of our hotel, and the level of service met your expectations. It's fantastic to know that our room amenities enhanced your stay with us. Our team at Barceló Tanger takes great pride in ensuring a memorable experience for our guests, and your positive comments are a testament to their dedication. We hope to continue providing you with exceptional service in the future.We look forward to welcoming you back on a future occasion.Best wishes,

10/10 – Uitstekend

Patricia

2 nachten verbleven in april 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 23 mei 2024
Dear Patricia,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We look forward to welcoming you back on a future occasion.Best wishes,

10/10 – Uitstekend

Tassawar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A little outdated but great location
5 nachten verbleven in april 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 29 apr 2024
Dear Guest,We appreciate that you took the time to share your experience with us.We are heartened to know that the cleanliness of our rooms, the overall condition of Barceló Tanger, the service provided by our team, and the amenities offered met your expectations. Although you found some aspects to be a little outdated, we are continuously working to enhance our facilities while maintaining the charm that many of our guests appreciate. Your satisfaction is paramount to us, and we are glad that our prime location contributed positively to your stay. Thank you once again for choosing us for your visit to Tangier, and we hope to continue being your hotel of choice in this vibrant city.We hope to welcome you back. All the best.Fatima Zahrae Chroki, Guest Experience Manager

6/10 – Redelijk

Li

Positief: Netheid
Hotel location is good and breakfast is fantastic, ocean view is unbeatable , but I stayed at second floor which is very noisy from the traffic from major road in front of hotel. The shower pressure and switch is wonderful . However the house keeping and other service is far below the standard of 5 star hotel , no one picks up phone in house keeping during normal hour, missing showing gel bottle in the bathroom , talked front desk twice to bring one more pair slipper and cup since we have three peoples in suites , it said it was arranged but never showed up during our two nights stay, I gave up on them , a three star hotel is doing better . The rooftop bar view is great and service is good, but food is really plain, worst fish I had in Morocco.
2 nachten verbleven in april 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 15 mei 2024
Dear Li,We appreciate that you took the time to share your experience with us.We regret to hear that the noise from the traffic detracted from the tranquility of your stay, and we understand that the oversight in housekeeping and the service shortfalls you encountered fell short of the high standards we strive to uphold. Please accept our apologies for any inconvenience caused. We are sorry that the solutions provided during the stay were not satisfactory.We are, however, delighted to learn that the hotel's prime location, the quality of our breakfast, and the unbeatable ocean views contributed positively to your experience. It is also gratifying to know that the shower facilities met your expectations and that you enjoyed the ambiance and service provided at our rooftop bar, despite the food not meeting your palate preferences.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

6/10 – Redelijk

Uzma

Reisde met familie
Positief: Personeel en service
Close to ferry terminal , right across the beach.
2 nachten verbleven in april 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 21 apr 2024
Dear Uzma,We appreciate that you took the time to share your experience with us.We are, nevertheless, pleased that you had an enjoyable stay and appreciated our strategic location.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

10/10 – Uitstekend

mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love this property. If I had to do it over again, I would book it directly and not through Expedia. I had a bad experience with Expedia booking me a tour that didn’t show up for me and not refunding the money in the future I’m going to book my own trips.
6 nachten verbleven in april 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 16 apr 2024
Dear Mary,Thank you for your positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,

8/10 – Goed

Radoine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bon sejour pour un week end et se balader a Tanger, le petit déjeuner est excellent
2 nachten verbleven in april 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 15 apr 2024
Cher Radoine,Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.Nous sommes ravis que notre petit déjeuner riche et varié vous ait plu et que votre séjour chez nous ait été à la hauteur de vos attentes.Nous espérons avoir le plaisir de vous recevoir de nouveau pour un séjour tout aussi réussi. Bien cordialement,

10/10 – Uitstekend

jean jacques

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rien à reprocher à cet hôtel très agréable propre chambre spacieuse: prendre absolument une chambre avec vue sur la mer
4 nachten verbleven in april 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 10 apr 2024
Cher Jean,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Barceló Tanger.Nous sommes ravis de lire que la propreté de nos chambres et leur spacieux agencement ont répondu à vos attentes, et que la vue sur mer a contribué à rendre votre séjour encore plus agréable.Il nous est toujours gratifiant de constater que les efforts de notre équipe pour offrir une expérience mémorable sont appréciés par nos hôtes. La vue imprenable sur la baie de Tanger figure parmi les atouts que nous sommes fiers de proposer.Nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

neil

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel with great views, great service, great breakfast very clean and very helpful always. But the most expensive coca cola I have ever had at $12 a can even though in room service it is only $5?? Also tv’s in all public areas just constantly played Barcello hotel group ad which was not attractive for bar and restaurant ambience.
5 nachten verbleven in maart 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 7 apr 2024
Dear Neil,Thank you for sharing your opinion of your stay with us.Please don't hesitate to report any concerns to our reception at the time so that we may take immediate action and can assure you that, nevertheless, we will look into the issue you mention.We are pleased that you had an enjoyable stay with us. and enjoyed our breakfast that representss healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products.We look forward to welcoming you back. Best regards,Fatima Zahrae Chroki, Guest Experience Manager

8/10 – Goed

Isla Anderson

7 nachten verbleven in maart 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 7 apr 2024
Chère Isla,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre aimable appréciation. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement,

10/10 – Uitstekend

Aleks

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean. Breakfast was fantastic and the staff are very nice.
2 nachten verbleven in maart 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 14 mrt 2024
Dear Aleks, Thank you very much for your kind feedback.We are thrilled to hear that the cleanliness of the room met your expectations and that you enjoyed our breakfast offerings. It's also a pleasure to know that our staff made a positive impact on your stay. Your kind words regarding these aspects of your visit are greatly appreciated and reflect the high standards we strive to maintain.We look forward to welcoming you back for another memorable experience.Best wishes,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

JOONHYUN

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 18 feb 2024
Cher Joonhyun,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement,

10/10 – Uitstekend

Mohamed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 4 feb 2024
Cher M.Mohamed,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

8/10 – Goed

Mohammed

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Séjour satisfaisant
Séjour agréable,hôtel confortable et convenable en tout point de vue
1 nacht verbleven in januari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 26 jan 2024
Cher Mohammed,Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.C'est un plaisir de lire que vous avez apprécié votre séjour et le confort de la chambre en particulier.Nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Geetha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel in Tangier, right on the beach. The staff is excellent and willing to do their best for comfortable stay
2 nachten verbleven in januari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 16 jan 2024
Dear Geetha,Thank you for your positive feedback.It's wonderful to hear that our location right on the beach was ideal for your stay and that you found our staff to be exceptional in their efforts. We're also thrilled to learn that the cleanliness of our rooms, hotel condition, and the quality of service met your expectations. Our team takes great pride in offering well-appointed amenities, and it's gratifying to know that these contributed to 100% satisfaction during your visit.We look forward to welcoming you back on a future occasion.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Babak

1 nacht verbleven in januari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 2 feb 2024
Cher M.Babak, Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

8/10 – Goed

Zheyi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is nice and new. The breakfast is very impressive. I am surprised that there is no one to help us to move the luggage at the door considering that it is rated 5-star hotel. The bathroom has a little drainage issue, which always overflowed.
2 nachten verbleven in januari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 11 jan 2024
Dear Zheyi, Thank you for sharing feedback about your recent stay.It's wonderful to hear that you were impressed by our breakfast offerings, and we are glad that you found our property to be pleasant and well-maintained. We're sorry to hear about your experience with the luggage assistance and the bathroom drainage; we aim to maintain the highest standards of service and care. While we offer assistance and various facilities to ensure our guests' comfort, we apologize if we fell short in this instance.We hope to have the opportunity to welcome you back in the future.Kind regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Yoko

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
部屋は広々としておりキレイです。 朝食レストランが上層階にあり、ジブラルタル海峡やヨーロッパが見えて景色が良いです。 品揃えも豊富でした。
1 nacht verbleven in januari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 11 jan 2024
Yoko様。この度は、Barceló Tangerにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お部屋が広々として清潔だったとのこと、大変嬉しく思います。朝食レストランからのジブラルタル海峡やヨーロッパの景色をお楽しみいただけたようで、私たちも喜んでおります。また、品揃えの豊富さにご満足いただけたと伺い、スタッフ一同、励みになります。またのお越しをお待ちしております。Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 11 jan 2024
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.The entire team look forward to welcoming you back for a future visit.Kind regards,

10/10 – Uitstekend

sixten

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 11 jan 2024
Dear Sixten,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.The entire team look forward to welcoming you back for a future visit.Kind regards,

4/10 – Matig

Patrick

Positief: Netheid
2 nachten verbleven in januari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 9 jan 2024
Dear Patrick, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Barcelo hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We look forward to seeing you again so we may regain your trust with a better experience.Kind regards,

2/10 – Ontzettend slecht

Muhammad Umar

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Waste of Money
Beaten floors, the premium room wasn't stocked with anything, and the shower flooded the room twice even after someone was sent to fix it. Prices are ridiculously high for food. Breakfast was the only decent part. People can see your room from outside unless you close all the blinds.
1 nacht verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 6 jan 2024
Dear guest,Thank you for taking the time to share your feedback.We are glad to hear that you found our breakfast to your liking. It's our aim to provide a satisfying start to the day. We are sorry to hear about the issues you experienced during your stay. Please be assured that we are constantly working to maintain our facilities to the highest standard and prevent any inconveniences such as those you described. Though room privacy is typically respected due to our thoughtful design, we regret that you felt a lack of privacy and will consider this feedback carefully. As for the value perception of our dining options, we offer a range of choices to cater to various preferences and budgets, while ensuring the quality of food and service.We are committed to ensuring our guests have the best possible experience, and it seems we fell short during your visit. We are sorry that the solutions provided during the stay were not satisfactory.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent and highly recommend. I will definitely stay here again when in Tangier. Definitely worth the money!
2 nachten verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 5 jan 2024
Dear Guest,We would like to thank you for taking the time to review your stay.We are thrilled to hear that you found our hotel to be excellent and that you would highly recommend us. It's rewarding to know that the cleanliness of our rooms, condition of the hotel, and the comfort provided met your expectations fully. Your satisfaction with the service we provided is a testament to our dedicated team's effort to ensure a memorable stay for our guests.We look forward to welcoming you back on a future occasion.Best wishes,Fatima Zahrae Chroki, Guest Experience Manager

6/10 – Redelijk

Grozdana

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
What was not pleasant at all was that my husband was given the impression that he may not be able to afford the New Years Dinner Event or at least he was nearly talked out of it after he asked about it for himself and our son. Not sure what the person at the reception meant in doing so but it left him/us with an impression that they were looked at him different to other guests which was not nice. Obviously he could have afforded it and he was interested as otherwise we would not have booked this hotel at all but after talking to the reception he was put off even attending the Hotel's New Years Dinner Event. It had a "not welcoming touch" and we do not expect from a 5 star Hotel to leave even such an impression:-(
1 nacht verbleven in januari 2024
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 4 jan 2024
Dear Grozdana,We appreciate that you took the time to share your experience with us.It’s wonderful to hear that you were pleased with the cleanliness of our rooms and the overall condition of our hotel. We strive to maintain the highest standards, so your positive feedback on these aspects is greatly appreciated. We are sorry to hear about your experience regarding the New Year's Dinner Event. Please be assured that we aim to provide a welcoming atmosphere to all our guests and regret any impression to the contrary. We take pride in our staff's commitment to service and inclusivity, and it is disheartening to learn that we fell short in this instance.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

8/10 – Goed

Stefan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 5 jan 2024
Dear Stefan,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.The entire team look forward to welcoming you back for a future visit.Kind regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great New Year’s Eve gateway!!
Great location. Overall good value. I recommend it!!
2 nachten verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 2 jan 2024
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip.The entire team look forward to welcoming you back for a future visit.Kind regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Abdelali

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bel hôtel , Vue mer magnifique Propre , confort Petit déjeuner excellent avec de bons produits
1 nacht verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 1 jan 2024
Cher Abdelali,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Barceló Tanger.Nous sommes ravis d'apprendre que la vue sur la mer vous a séduit et que la propreté ainsi que le confort de nos installations ont été à la hauteur de vos attentes. Il est également gratifiant de savoir que notre petit déjeuner a su ravir vos papilles avec des produits de qualité.Nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Fouad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 30 dec 2023
Cher Fouad, Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous sommes heureux que vous ayez apprécié votre séjour.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement

10/10 – Uitstekend

ALBALUCIA, Naples

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel. Good location, Vwry confortable room with Beautiful view. The food was outstanding. Breakfast was included and Excellent. Staff were profesional but some were cold. We highly recommend this hotel. Fernando & Albalucia
2 nachten verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 29 dec 2023
Dear Lucia,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you enjoyed the comfortable room with its beautiful views and found the food outstanding. It's also wonderful to know that the breakfast exceeded your expectations. We are sorry to hear that some interactions with our staff did not meet the warm standards we strive for, but please rest assured that we are committed to providing excellent service to all our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Rachid

1 nacht verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 29 dec 2023
Cher Rachid, Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous sommes heureux que vous ayez apprécié votre séjour.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

10/10 – Uitstekend

Mehdi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 29 dec 2023
Cher Mehdi, Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous sommes heureux que vous ayez apprécié votre séjour.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

10/10 – Uitstekend

Naji

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Reactie van Fatima Zahrae Chroki op 7 feb 2024
Cher M.Naji,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

8/10 – Goed

HUSSAIN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 24 nov 2023
Dear Hussain, We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you again. Kind regards,

10/10 – Uitstekend

Egil

3 nachten verbleven in november 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 16 nov 2023
Dear Egil, We appreciate that you took the time to share your experience with us. We are delighted to hear that you enjoyed your stay withs us.We look forward to the pleasure of welcoming you back on future occasions. Kind regards,

10/10 – Uitstekend

Brenda, Edmonton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is in a wonderful location with great views from my room.
1 nacht verbleven in november 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 8 nov 2023
Dear Brenda,Thank you for your positive feedback.We are delighted to hear that you enjoyed the wonderful location and the great views from your room. Our hotel takes pride in offering stunning sea views and a convenient location close to the beach and city centre, ensuring a memorable stay for our guests.We look forward to welcoming you back on a future occasion.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

8/10 – Goed

Lina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
När vi anlände sent på kvällen så visade det sig att det inte fanns tillräckligt med sängar och lakan på rummet. Det förväntar man sig inte ska hända på ett så dyrt hotell. Hotellsängarna är hårda och ljudet från den stora vägen är högt och det är inte så mysigt att sitta på balkongen. Men man vänjer sig vid ljudet från bilarna och sängarna det stör inte nattsömnen nämnvärt. Rummet hade inget vanligt badrum så handfatet var placerat i hallen med dusch och toalett på varsin sida. Duschdörren var felmomonterad och gick inte att stänga. Vi sa till om detta första dagen men det kom aldrig någon som fixade detta så vi fick hela tiden torka golvet vid tvättstället. Poolområdet var mycket fint, personalen vänlig och frukosten jättebra. Hotellets barer och restauranger var tomma och det berodde nog på priserna där. En vanlig kopp kaffe från en maskin kostade ungefär 18 euro, dvs ca 10 gånger mer än på ett vanligt café. Läget på hotellet är perfekt där det är nära både till stranden, citykvarteren och medinan. Totalt sett bra hotell men man förväntar sig mer av ett 5-stjärnigt hotell i denna prisklass.
4 nachten verbleven in oktober 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 5 nov 2023
Kära Lina, tack för era ord efter er vistelse hos oss.Vi beklagar att du stötte på problem med sängar och lakan vid ankomsten, men vi tackar er för att ni har valt att uppmärksamma oss på detta och vi kommer att se över dessa frågor för att förbättra våra gästers upplevelse. Vi är också ledsna att höra om problemet med duschdörren och att det inte åtgärdades under er vistelse. Vi kommer att följa upp detta med vårt underhållsteam. Vad gäller priserna i våra barer och restauranger så erbjuder vi ett brett utbud av alternativ för att möta olika gästers behov och preferenser.Med det sagt så är vi glada att ni uppskattade vårt fina poolområde. Det är även roligt att höra att ni tyckte om hotellets underbara läge nära stranden och centrum.Med vänliga hälsningar,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Moise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 2 nov 2023
Dear Moise, Thank you for sharing feedback about your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We hope to have the opportunity to welcome you back in the future.Kind regards,

10/10 – Uitstekend

Giovanna Paola

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 2 nov 2023
Dear Giovanna, Thank you for sharing feedback about your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We hope to have the opportunity to welcome you back in the future.Kind regards,

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right on the beach, this hotel is stellar! It’s located within an easy walk to the Medina and markets and also right across from the beach, it’s the perfect location. The rooms were quiet, modern and beautiful. The staff were very friendly and helpful. I would definitely recommend staying at Barcelo Tanger!
2 nachten verbleven in oktober 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 31 okt 2023
Dear Christine,Thank you for your positive feedback.We are thrilled to hear that you found our location to be perfect, with easy access to the Medina, markets, and the beach. It's great to know that you enjoyed our quiet, modern, and beautiful rooms, as well as the friendly and helpful service provided by our staff. We take pride in offering our guests a comfortable and memorable stay, and your kind words are truly appreciated.We look forward to welcoming you back on a future occasion.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Odette

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the rooms and facilities. Good for business stays.
1 nacht verbleven in oktober 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 28 okt 2023
Dear Odette,Thank you for your positive feedback.We are delighted to hear that you enjoyed our rooms and facilities, and found our hotel suitable for business stays. It's great to know that our accommodations and amenities met your expectations. We take pride in providing a comfortable and convenient environment for our guests, and we're glad that we were able to meet your needs during your stay.We look forward to welcoming you back on a future occasion.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 – Uitstekend

Hildegard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 24 okt 2023
Dear Hildegard, Thank you for sharing feedback about your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We hope to have the opportunity to welcome you back in the future.Kind regards,

8/10 – Goed

Hildegard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is beautiful hotel, very nice breakfast, if u can stay higher floors do, as noise levels on lower is significant due to location on main strip, view is amazing on sea side. Very walkable. U will be asked for walking tours every location so no need to book in advance. Also, if you like cab driver they also make excellent tour guides as well as personal driver for your stay
1 nacht verbleven in oktober 2023
Reactie van Fatima Zahrae Chroki, Guest Experience Manager op 17 okt 2023
Dear Hildegard,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our beautiful hotel and the amazing sea view from your room. It's great to know that our location made it convenient for you to explore the city and that you appreciated our breakfast offerings.We apologize for any inconvenience caused by the noise levels on the lower floors. Our higher floors do offer a quieter experience, and we would be happy to accommodate your preference for a higher floor during your next stay. We also appreciate your feedback on the walking tours and cab drivers, as it helps other guests make informed decisions.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Fatima Zahrae Chroki, Guest Experience Manager