Uitzicht vanuit accommodatie

Beoordelingen van Hilton Garden Inn Tanger City Center

4 out of 5
Hilton Garden Inn Tanger City Center
Place du Maghreb Arab Tanger Ville, Tangier

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 283 van 555 beoordelingen" "
Gastenscore: 8 - Goed. 174 van 555 beoordelingen" "
Gastenscore: 6 - Redelijk. 40 van 555 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 555 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 555 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Anouar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Firstly I would like to thank Miss. Rajae she was wonderful and she was very kind, thank you so much Rajae. The guys outside at the parking in front of the hotel thank you all. What I really did not like is the waiting time to take the elevator. They have to do something about it, it takes too long. Sometimes more than 15min and the elevator is too small. Other than that rooms are nice and the hotel has a good location
11 nachten verbleven in oktober 2023
Reactie van Awa D op 14 nov 2023
Dear Anouar,Thank you for sharing your feedback following your stay at Hilton Garden Inn Tanger City Center. We appreciate your kind words about Miss Rajae and the parking team. We will ensure that your appreciation reaches themand we're glad they contributed positively to your experience.However, we apologize for the inconvenience you faced with the waiting time for the elevator. We understand the importance of a smooth and timely elevator experience for our guests.We're pleased to hear that you found the rooms nice and appreciated the hotel's good location. Your satisfaction is our priority and we will use your comments to enhance the overall guest experience. We look forward to welcoming you back for an even more enjoyable stay.Brighthearted regards

8/10 – Goed

Mohammed

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vriendelijk personeel en zeer goede ligging.
3 nachten verbleven in augustus 2023
Reactie van Raouf BENCHEDLI op 16 aug 2023
Dear Mohammed, Thank you very much for taking the time to share your review. We are delighted to read that you had a wonderful stay with us.We look forward to welcoming you back again on your next visit to Tangier. All the best and see you soon!Best regards,

6/10 – Redelijk

Youssra

6 nachten verbleven in februari 2023
Reactie van Raouf BENCHEDLI op 11 apr 2023
Chère Youssra, Nous tenons à vous remercier d'avoir pris le temps de partager votre avis. Nous espérons vous accueillir à nouveau très bientôt au Hilton Garden Inn Tanger City Center. Bien cordialement,

10/10 – Uitstekend

Rudy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Raouf BENCHEDLI op 7 aug 2022
Dear Rudy, Thank you for your feedback. We are happy you had an excellent experience at our hotel, and look forward to welcoming you for your future trips. Kindest regards,

8/10 – Goed

Ali

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel was proper, maar weinig keuze bij het ontbijt.
5 nachten verbleven in december 2019
Reactie van Raouf.B op 8 jan 2020
Thank you very much for taking the time to share your review further to your recent stay at Hilton Garden Inn Tanger City center. We are glad to read that overall you had a great stay with us, enjoyed our hotel and our services and facilities. Thank you for highlighting the weaknesses you've noticed, be assure that we'll use it to improve the quality of service our guests deserve. Once again ,thank you for your feedback and look forward to welcoming you back in the nearest future. Kindest regards,

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in december 2019
Reactie van Raouf.B op 8 jan 2020
Thank you for your excellent review. Glad to know you enjoyed our hotel. Please visit us back soon, as we are looking forward to welcoming you back soon. Best regards,

10/10 – Uitstekend

R.

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Great stay
2 nachten verbleven in december 2019
Reactie van Raouf.B op 23 dec 2019
Thank you very much for chossing to stay at the Hilton Garden Inn Tanger City Center. We are delighted to know that overall you had an excellent stay with us, enjoyed our unique hotel and our services and facilities were to your liking. Looking forward to welcoming you back in the nearest future. Kindes regards,

4/10 – Matig

Aiman

Zakenreiziger
Negatief: Personeel en service, comfort kamer
geen goede ervaring
Goed: Ligging onthaal personeel en ontbijt. Op de kamer was er geen haardroger wc papier bijna op ook geen zakdoekjes. lakens en kussens niet eens ververst. Wij hebben gebeld ze gingen dat meteen doen... 3u gewacht maar niemand is geweest. Ik heb het dan aan de bali gaan zeggen ze hebben zich geëxcuseerd ze ging onmiddellijk iemand sturen. Bij terugkomen was het in orde maar geen haardroger. Dag nadien heb ik weer gebeld daarvoor. Uiteindelijk hebben ze een gestuurd maar die werkt niet....
1 nacht verbleven in december 2019
Reactie van Raouf Benchedli op 14 dec 2019
Thank you for taking the time to share your review. I am disappointed to read that your arrival experience was below average and your expectations were not met, which clearly impacted your overall impression on the hotel. We of course understand your feelings and inconvenience you had to endure after long hours of travelling, as you had few challenges at arrival stage with receiving rooms of preferred category and with additional arrangements. We’re sorry we didn't provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues and we’re working with our maintenance team to ensure the necessary improvements are made. In regards the room amenities, let me assure you that while having a standard set up in the rooms, we are always happy to accommodate our guests requests for extra or additional items. Please know that we take your feedback very seriously as this gives us an opportunity to further improve our services. I have already addressed all the points you highlighted in your review and to my Senior Management team. Please be assured that we will take necessary actions to ensure this does not re-occur in future. Once again thank you for your review. And we hope none of the misgivings you experienced will hinder you from considering a repeat stay, and to give us a chance to prove our good will. All the best and see you soon! Sincerely.

8/10 – Goed

Hichame

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van Raouf Benchedli op 23 nov 2019
Thank you for your excellent review. Glad to know you enjoyed our hotel. Please visit us back soon, as we are looking forward to welcoming you back soon! Best regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in augustus 2019
Reactie van Raouf Benchedli op 2 sep 2019
Thank you for taking the time to share your experience of your recent stay at Hilton Garden Inn Tanger City Center. I was really concerned to learn from your grading and comments that you were not satisfied with your stay and that we did not meet your expectations. It would be appreciated if you could write back to me explaining more details, incidents or any problems encountered during your stay, this will help us to have a better understanding of the issues you have faced during your stay at our property. Also, in order for us to further investigate and take necessary actions to ensure this does not re-occur in the future. We are sorry for the inconveniences and we hope you’ll give us an opportunity to win back your trust on a future visit Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima. Alleen je moest heel lang wachten bij se lift voor dat je aar benden kon
2 nachten verbleven in augustus 2019
Reactie van Raouf Benchedli op 2 sep 2019
Thank you very much for taking the time to share your review further to your recent stay at Hilton Garden Inn Tanger City Center. We are delighted to learn that you had an overall great stay with us, and our services and facilities were to your liking. However, we were concerned to read your disappointment regarding the disruption that may have caused while waiting elevators during the peak hours. Your constructive comments been already shared with our Management Team, so that to have a closer look into it. I hope none of the misgivings you experienced will hinder you from considering a repeat stay, and to give us a chance to prove our good will. Best regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Goed gelegen aan de kust en dichtbij alles. Minder is geen zwembad aanwezig in desbetreffend hotel. Personeel is vriendelijk en behulpzaam. Op één ervaring na met de dienstdoende barmedewerker die niet snapte hoe ik mijn pasta wilde hebben en vervolgens luid en duidelijk aan zijn mede collega's zijn ongenoegen uitten.
3 nachten verbleven in augustus 2019
Reactie van Raouf Benchedli op 2 sep 2019
Thank you for taking a moment to share your Hilton experience. We are extremely happy to know that you enjoyed every aspect of your stay, from cozy room and the prime location to the high level of service provided by our staff. However, we're sorry for any unprofessional service that you experienced from our Bar team, and I can assure you that relevant training will be carried out. We look forward to the pleasure of welcoming you back at The Hilton Garden Inn Tanger City Center. Sincerely,

2/10 – Ontzettend slecht

Ramin

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
waardeloos voor die prijs
waardeloos, geen parkeerplaatsen, geen handoeken, slecht lift geen servie wou een koffie maar voor een koffie wegstuurd naar macdonalds
3 nachten verbleven in augustus 2019
Reactie van Raouf Benchedli op 2 sep 2019
Thank you for taking the time to share your experience of your recent stay at Hilton Garden Inn Tanger City Center. I was really concerned to learn from your grading and comments that you were not satisfied with your stay and that we did not meet your expectations. We’re sorry we didn't provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues and we’re working with our maintenance team to ensure the necessary improvements are made. We hope you’ll give us an opportunity to win back your trust on a future visit, so we may share our bright future with you as a valued repeat guest. Best regards,

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2019
Reactie van Raouf Benchedli op 2 sep 2019
Thank you very much for choosing to stay at Hilton Garden Inn Tanger City Center. Based on your relatively low rating, we were concerned to learn your disappointment regarding the experience that you received recently at our property. It would be appreciated if you could write back to me explaining more details, incidents or any problems encountered during your stay, this will help us to have a better understanding of the issues you have faced during your stay at our property, and also, for further investigation and take necessary actions to ensure this does not re-occur in the future. We hope you will consider staying with us and have a chance to welcome you back in the nearest future. Best regards,

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in mei 2019
Reactie van Raouf. B op 17 jun 2019
Thank you very much for taking the time to share your review. Glad to know you had a great stay with us and we look forward to welcome you back soon. Best regards,

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in mei 2019
Reactie van Raouf.B op 17 jun 2019
Thank you for sharing your review. We are sorry to know that your stay wasn't entirely perfect, it would appreciated if you could right back to us providing more details of the problems that been encounter throughout your stay. Looking forward to welcome you back in the near future. Kindest regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2019
Reactie van Raouf.B op 3 mei 2019
Thank you very much for taking the time to share your feedback. Based on your relatively low rating we were concerned to read your disappointment in regards of your stay with, Please accept our sincere apologies for any inconvenience this might have caused you during your stay with us. It would be appreciated if you could write back to us explaining more details, incidents or any problems encountered during your stay, this will help us to have a better understanding of the issues you have faced during your stay at our property. Also, in order for us to further investigate and take necessary actions to ensure this does not re-occur in the future. We hope you’ll give us an opportunity to win back your trust on a future visit. Best regards,

8/10 – Goed

Floris

Uitstekend hotel nabij de oude stad en strand
Mooie moderne ruime kamers met goede bedden en prima badkamer. Ontbijt is goed. Veel fruit, Marrokkaanse lekkernijen en een chef die dagelijks naar wens eieren bakt. Alleen ging check in niet naar behoren (reservering kon niet gevonden worden) en is de aandacht van personeel bargedeelte niet zoals je zou mogen verwachten van een Hilton hotel.
3 nachten verbleven in augustus 2018
Reactie van Raouf.B op 25 aug 2018
Thank you very much for your review and for recommending our hotel to other travellers. We are very pleased to read that you had a positive experience at our hotel and we look forward to welcoming you back soon in near future. Best Regards,

8/10 – Goed

Sue

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn Hotel alles in de buurt
We zaten met zijn 4en, twee volwassenen en 2 kinderen in een kamer met kingsize bed en een slaapbank. Ik moet zeggen dat ik op de slaapbank heerlijk heb geslapen, ook heel handig om in en uit te klappen. De airco was even uitzoeken hoe het werkt, maar werkt goed en is niet luidruchtig. De kamers werden dagelijks goed schoongemaakt. Wel miste ik soms handdoeken en werden de nescafe oploskoffie en thee niet aangevuld. Soms heb ik zin in een kopje koffie of thee. Verder was het rustig. Een fijne sportkamer met loopband, crosstrainer en fietsen om in conditie te blijven, maar ook voldoende dumbells en bankje. Restaurant hadden ze een prima ontbijt, diner bestond uit lacarte en we hadden een keer een buffet, was zalig. Jammer dat het afhankelijk was van aantal gasten, bufet was n.l niet elke dag. In de buurt voldoende restaurants, fastfood en een overdekte winkelcentrum met genoeg eet mogelijkheden. Op loopafstand naar het openbare strand en gekdwisselen kan om de hoek. Er is ook een treinstation in de buurt. 5 minuten van de oude medina, taxi's staan voor de deur te wachten om je mee te nemen. Kortom wij hebben het goed gehad.
7 nachten verbleven in juni 2018
Reactie van Raouf.B op 5 jul 2018
Thank you very much for posting your outstanding review. We are delighted to learn you had an excellent stay with us, and you enjoyed our prime location and well equipped rooms. Thank you for your nice words regarding our breakfast buffet, as we continually trying to improve the variety and quality of food items that we offer. We of course understand that every detail is important for a memorable experience in overall and we apologize that you were not fully impressed, especially in term of not replenishing the amenities and please rest ensure that we are working with concern department on your valuable feedback to make your experience a memorable one in your future stays. We hope to have an opportunity to welcome you back again on your next visit to Tangier. Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super vriendelijk
Personeel was super vriendelijk en behulpzaam. Hele leuketijd gehad met mijn familie.
7 nachten verbleven in mei 2018
Reactie van Raouf.B op 12 mei 2018
Thank you for taking a moment to share your Hilton experience. We are very pleased to hear that you had enjoyed your stay with your familly at our property. Your kind comments and detailed feedback are greatly valued and much appreciated. We appreciate your loyalty and we look forward to welcome you back again in the near future. Kindest regards,

8/10 – Goed

souad, amsterdam

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Leuk hotel bij het strand
Hotel was heel mooi. Personeel aardig. Alleen soms mogen ze wel sneller reageren op verzoeken. Op de 16de verdieping zitten met 3 liften waarvan 1 kapot was, was geen pretje.
2 nachten verbleven in mei 2018
Reactie van Raouf.B op 12 mei 2018
Thank you for taking the time to post your review on Expedia following your recent experience in Hilton Garden Inn Tanger City Center. It was a pleasure to have you as a guest and we do appreciate that you enjoyed your stay with us. Your kind comments and detailed feedback are greatly valued and much appreciated. Thank you once again, and we look forward to welcoming you back soon for an even better experience. Kindest regards,

4/10 – Matig

ibbie, Amsterdam

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Tegenvaller vóór de prijs
Personeel was hartstikke vriendelijk. Kamer was ruim en schoon. nadeel was dat er.niet genoeg handdoeken en wc pappier werden bijgevuld. Daarnaast moesten we ook heel lang wachten op de lift. Soms wel een kwartier. Lift is klein en er zijn maar twee in gebruik. Voor een Hilton wel meer verwacht dan alleen een kleine fitnessruimte, maar verder wel een fijn hotel.
7 nachten verbleven in mei 2018
Reactie van Raouf.B op 9 mei 2018
I would like to thank you for your constructive feedback. Very pleased that you our staff sympathic and friendly. Please accept our sincere apologies for any inconvenience this might caused during your stay with us, and we hope to welcome you back again soon in the nearest future! Best regards,

10/10 – Uitstekend

yassine, amstelveen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel uitzicht op het strand
Het hotel was mooi en netjes . Pesoneel was perfect.en het eten in het hotel was perfect
4 nachten verbleven in januari 2018
Reactie van LR op 31 jan 2018
Thank you for your review. We are happy to see you had a perfect stay at our hotel. We hope we will welcome you back soon to Hilton Garden Inn Tanger City Center.

10/10 – Uitstekend

O

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel!
Mooi schoon hotel! Lekker ontbijt! Goede service! De parkeerplekken kan beter!
Reactie van General Manager op 2 mrt 2017
Thank you for a 5-stars review. We are happy to know you enjoyed your experience at our hotel. We truly look forward to welcoming you back in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Mooi centraal gelegen hotel
Een nieuw centraal gelegen hotel in Tanger aan de boulevard en pal naast het winkelcentrum.
Reactie van General Manager op 23 nov 2016
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in Hilton Garden Inn Tanger City Center and we met your expectations. We truly look forward to welcome you back again in the near future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Schitterend
Op en top een uitstekend hotel...een onvergetelijke erveraing

10/10 – Uitstekend

Gustavo

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property
1 nacht verbleven in april 2024
Reactie van Awa D op 25 apr 2024
Dear Gustavo,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at Hilton Garden Inn Tanger City Center. We strive to provide our guests with a wonderful experience, and we're delighted that you found our property amazing. Your satisfaction is our top priority, and we hope to welcome you back for another amazing stay in the future!Brighthearted Regards Awa DIAKHATE Hotel Manager

10/10 – Uitstekend

Alannah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved staying here. We had a beautiful view from our hotel room and the customer service from the staff was excellent. They really care about your enjoyment, comfort and safety. Sophie at the front desk always had a smile on her face and was very helpful during our stay. The other lady who checked us in but I cannot remember her name was nice as well. Najoua from house keeping was so sweet and kind. I would definitely come back the next time I’m in Tangier.
2 nachten verbleven in maart 2024
Reactie van Awa D op 30 mrt 2024
Dear Alannah,Thank you for choosing to stay with us and for taking the time to share your experience. We are thrilled to hear that you had a wonderful stay and that you enjoyed the beautiful view from your room.It's delightful to know that you appreciated the excellent customer service provided by our staff. Sophie and Najoua will be delighted to hear your kind words, as we strive to ensure that our guests feel cared for, comfortable, and safe throughout their stay.We are grateful for your recommendation and look forward to welcoming you back on your next visit to Tangier. Should you need any assistance with your future reservations, please do not hesitate to reach out to us.Brighthearted RegardsAwa DIAKHATEHotel Manager

10/10 – Uitstekend

Erslan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay at hilton tangier was very good the lobby smells great with oud and room was clean. Area around is walkable and was also safe. All amenities and necessities are easily accessible, theres a mall nearby where you can buy anything you want, you can take taxi to any tangier famous locations/medina etc and we enjoyed that. Just be careful with the taxi fares as some may charge a lot until you figure out what is a good rate. Tangier is beautiful and worth a visit. We also visited Tarifa spain for a day trip on the ferry as the port is nearby. I reccomend this location.
2 nachten verbleven in maart 2024
Reactie van Awa D op 11 mrt 2024
Dear Erslan,Thank you for sharing your experience of your stay at Hilton Garden Inn Tanger City Center.We are delighted to hear that you had a very good stay with us and that you enjoyed the pleasant aroma of oud in our lobby, as well as the cleanliness of your room. It's wonderful to know that you found the surrounding area walkable, safe, and conveniently located near all amenities and necessities. We're glad you were able to explore Tangier's famous locations and the vibrant Medina, and we appreciate your advice to be cautious with taxi fares.It's fantastic that you had the opportunity to visit Tarifa, Spain, for a day trip on the nearby ferry. We're thrilled that you found Tangier beautiful and worth a visit.Thank you for recommending our hotel. We hope to welcome you back for another memorable stay in the future.Brighthearted RegardsAwa DHotel Manager

10/10 – Uitstekend

Tomas, Cairo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Well appointed rooms with very comfortable bed. And great view of the bay!
1 nacht verbleven in januari 2024
Reactie van Awa D op 29 jan 2024
Dear Tomas,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff very friendly and enjoyed the well-appointed rooms, complete with comfortable beds and a great view of the bay.Providing exceptional service and comfortable accommodations is our top priority, and we're thrilled that we could make your stay memorable. Your kind words are truly appreciated, and we'll be sure to pass along your compliments to our team.We hope to have the pleasure of welcoming you back for another wonderful stay in the future at Hilton Garden Inn Tanger City Center.Brighthearted regards,Awa DIAKHATEHotel Manager

8/10 – Goed

Sandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Esta muy bien ubicado. Cerca al centro comercial y puedes ir caminando a la Medina. El desayuno muy bueno y variado.
1 nacht verbleven in januari 2024
Reactie van Awa D op 9 jan 2024
Dear Sandra,Thank you for your wonderful review! We're thrilled to hear that you found our location very convenient, close to the shopping center, and within walking distance to the Medina. It's great to know that you enjoyed the diverse and delicious breakfast. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at Hilton Garden Inn Tanger City Center.Brighthearted regardsAwa DHotel Manager

4/10 – Matig

Ashraf

1 nacht verbleven in januari 2024
Reactie van Awa D op 10 jan 2024
Dear Ashraf,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our top priority, and we would appreciate the opportunity to address any specific concerns you may have. Please feel free to contact us directly so we can better understand your experience and work towards making improvements.We look forward to hearing back from you.Brighthearted regardsAwa DHotel Manager

8/10 – Goed

MOHAMED

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice location.
The location was super convenient for a short visit to Tanger, The staffs were friendly and welcoming. Wow! Had a-lot of option in the breakfast and the timing was nice specially closing time 11am instead of traditional 10am. Overall i enjoyed my stay.
1 nacht verbleven in december 2023
Reactie van Awa D op 9 jan 2024
Dear Mohamed,Thank you for sharing your fantastic experience with us! We're delighted to hear that our super convenient location, friendly and welcoming team, and the diverse breakfast options made your short visit to Tangier enjoyable. We appreciate your positive feedback, and it's wonderful to know that the extended breakfast hours added to your overall satisfaction.We look forward to welcoming you back for another enjoyable stay at Hilton Garden Inn Tanger City!Brighthearted regards,Awa DHotel Manager

10/10 – Uitstekend

Othmane

3 nachten verbleven in december 2023
Reactie van Awa D op 9 jan 2024
Dear Mounir,Thank you so much for taking the time to leave us a 5/5 review! We truly appreciate your positive feedback. We're delighted to know that you had a great experience with us. If there's anything specific that you loved about your stay, feel free to share it with us. We look forward to the pleasure of hosting you again in the future at Hilton Garden Inn Tanger City Center.Brighthearted regardsAwa DHotel Manager

10/10 – Uitstekend

Mounir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in december 2023
Reactie van Awa D op 8 jan 2024
Cher Mounir,Un grand merci pour votre évaluation exceptionnelle ! Nous sommes ravis de voir que vous avez passé un séjour agréable chez nous et que notre service a répondu à vos attentes. Votre satisfaction est notre plus grande récompense.Merci encore d'avoir choisi le Hilton Garden Inn Tanger City Center et nous sommes impatients de vous revoir bientôt !Brighthearted Salutations

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Robinet de douche impossible à tourner avec les mains mouillées.
7 nachten verbleven in december 2023
Reactie van Awa D op 8 jan 2024
Cher client,Nous vous remercions d'avoir partagé vos commentaires avec nous. Nous sommes désolés d'apprendre que vous avez rencontré des difficultés avec le robinet de douche pendant votre séjour. Votre confort est notre priorité, et nous regrettons que cette expérience ait affecté votre satisfaction.Votre confort et votre bien-être sont de la plus haute importance pour nous.Au plaisir de vous accueillir à nouveau dans un proche avenir.Brighthearted Salutations

4/10 – Matig

Kirk, Opp

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
We are a family of 5, including two young children. The rooms we were given were smoking rooms, and the strong smell of smoke in the rooms was overwhelming. We would have appreciated being asked our preference at check in because we unfortunately did not enjoy our stay as a result of this.
Reactie van Awa D op 27 dec 2023
Dear Kirk,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at Hilton Garden Inn Tanger City Center. It is disheartening to learn that the smoking-room assignment affected your overall experience, especially as a family with young children.We understand the importance of a comfortable and enjoyable stay, and we regret that this aspect fell short of your expectations. Please know that your comments have been noted, and we will review our check-in procedures to ensure we better cater to our guests' preferences in the future.Your feedback is invaluable, and we appreciate your understanding. We would love the opportunity to make it up to you on a future visit. If you plan to return, please contact our reservations team in advance, and we will do our utmost to ensure you have a seamless and pleasant stay.Once again, we apologize for any inconvenience caused, and we hope to have the pleasure of welcoming you back for an improved experience.Brighthearted regards,Awa DIAKHATEHotel Manager

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service!
Excellent service!
1 nacht verbleven in december 2023
Reactie van Awa D op 25 dec 2023
Dear Thomas,Thank you for choosing Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Brighthearted Regards,Awa DIAKHATEHotel Manager

10/10 – Uitstekend

Lotfi

1 nacht verbleven in december 2023
Reactie van Awa D op 25 dec 2023
Dear Lotfi,Thank you for choosing Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Brighthearted Regards,Awa DIAKHATEHotel Manage

2/10 – Ontzettend slecht

Abdur

1 nacht verbleven in december 2023
Reactie van Awa D op 25 dec 2023
Dear Abdur,Thank you for your rating on Expedia. We are sorry to hear you have been dissatisfied with your stay with us. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details on my email address awa.diakhate@hilton.com in order to investigate and take the necessary actions.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.Brighthearted Regards,Awa DIAKHATEHotel Manager

10/10 – Uitstekend

Aziz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was nice
2 nachten verbleven in november 2023
Reactie van Awa D op 20 nov 2023
Cher Monsieur Aziz,Nous sommes ravis d'apprendre que vous avez adoré votre séjour parmi nous. Vos éloges envers notre équipe polie et serviable, la qualité de la nourriture et la propreté des lieux sont très appréciés. Nous espérons avoir le plaisir de vous accueillir à nouveau au Hilton Garden Inn Tanger City CenterBrighthearted Salutations.

10/10 – Uitstekend

Youssef

2 nachten verbleven in november 2023
Reactie van Awa D op 25 dec 2023
Dear Youssef,Thank you for choosing Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Brighthearted Regards,Awa DIAKHATEHotel Manage

10/10 – Uitstekend

Aziz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
J’ai adoré , personnels polis et serviables . Nourriture et propreté 10/10 💕
1 nacht verbleven in november 2023
Reactie van Awa D op 20 nov 2023
Cher Monsieur Aziz,Nous sommes ravis d'apprendre que vous avez adoré votre séjour parmi nous. Vos éloges envers notre équipe polie et serviable, la qualité de la nourriture et la propreté des lieux sont très appréciés. Nous espérons avoir le plaisir de vous accueillir à nouveau au Hilton Garden Inn Tanger City CenterBrighthearted Salutations.

10/10 – Uitstekend

Khalid

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Awa D op 13 nov 2023
Dear Khalid,Thank you for taking the time to share your positive experience and we're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay. If you have any specific preferences or requests for your next visit, please feel free to share them with us.Brighthearted regards,

10/10 – Uitstekend

Mohammed

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Awa D op 13 nov 2023
Dear Mohammed,Thank you for taking the time to share your positive experience and we're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay. If you have any specific preferences or requests for your next visit, please feel free to share them with us.Brighthearted regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Convenable
Points forts : calme, propreté et proximité Personnel à la réception à renforcer. Téléphoner 3 fois sans avoir quelqu'un est juste pas normal. Les équipements dans la chambre méritent d'être vérifiés plutôt que de demander ce qui manque. Les oreillers ne sont pas confortables
2 nachten verbleven in november 2023
Reactie van Awa D op 7 nov 2023
Madame, Monsieur,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous et d'avoir évoqué à la fois nos points forts et les aspects que nous pouvons améliorer. Vos commentaires sont précieux pour nous, car ils nous aident à maintenir notre niveau d'excellence.Nous sommes ravis de savoir que vous avez apprécié le calme, la propreté et la proximité de notre établissement. Cependant, nous sommes désolés d'apprendre que vous avez eu des difficultés à contacter notre réception par téléphone. Nous comprenons que c'est une source de frustration et nous allons certainement travailler sur le renforcement de notre personnel à la réception pour améliorer la réactivité et la disponibilité.Nous prenons note de vos remarques sur les équipements dans la chambre. Vérifier et maintenir nos équipements est essentiel pour offrir un séjour confortable à nos clients. Nous allons prendre des mesures pour nous assurer que tout est en ordre dans les chambres.Nous sommes désolés d'apprendre que les oreillers n'étaient pas à la hauteur de vos attentes. Nous prenons en compte cette remarque et examinerons la possibilité d'améliorer le confort des oreillers pour nos clients.Nous apprécions votre retour d'information et espérons avoir l'opportunité de vous offrir une expérience améliorée lors de votre prochaine visite au Hilton Garden Inn Tanger City Center.Brighthearted Salutations,

8/10 – Goed

Gloria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Place comfortable. Food very tasty and enjoyable. Staff friendly, accommodating. A great place to stay at a good price and convenient location.
2 nachten verbleven in oktober 2023
Reactie van Awa D op 6 nov 2023
Dear Gloria,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our place comfortable, the food tasty and enjoyable, and our staff friendly and accommodating.We take pride in providing a welcoming and comfortable environment for our guests and your positive comments affirm our commitment to excellence.We are pleased to know that you found our pricing fair and our location convenient. It is our goal to offer a great value for our guests, and we're glad to see that you appreciated it.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any special requests or needs for your next stay, please don't hesitate to reach out to us.Brighthearted regards,

8/10 – Goed

Ghita

2 nachten verbleven in oktober 2023
Reactie van Raouf BENCHEDLI op 2 nov 2023
Dear Ghita, Thank you very much for taking the time to share your review.We look forward to welcoming you back again on your next visit to Tangier.All the best and see you soon!Best regards,

10/10 – Uitstekend

Britt-Helen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Raouf BENCHEDLI op 2 nov 2023
Dear Helen, Thank you very much for taking the time to share your review.We look forward to welcoming you back again on your next visit to Tangier.All the best and see you soon!Best regards,

8/10 – Goed

Khaled

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good hotel
9 nachten verbleven in september 2023
Reactie van Raouf BENCHEDLI op 19 okt 2023
Dear Khaled, Thank you very much for taking the time to share your review.We look forward to welcoming you back again on your next visit to Tangier.All the best and see you soon!Best regards,