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Beoordelingen van Mercure Tashkent

3.5 out of 5
Mercure Tashkent
Shota Rustaveli str, 1 Passage, 6, Tashkent, Tashkent

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 24 van 30 beoordelingen" "
Gastenscore: 8 - Goed. 2 van 30 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 30 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 30 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 30 beoordelingen" "

9,8/10

Netheid

9,0/10

Personeel en service

9,8/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

mark

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at this property are amazing. They are super helpful and nice. I highly recommended staying here
3 nachten verbleven in april 2024

10/10 – Uitstekend

Arkadiy

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nights stay
3 nachten verbleven in februari 2024
Reactie van Mercure Tashkent Hotel op 24 feb 2024
Dear Arkadiy,Thank you for rating our Mercure Tashkent hotel with high score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gulya BazarovaGuest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
호텔 주변에 아무것도 없어서 의심했는데, 로비에 들어오고 나니 생각이 완전히 바뀌었습니다. 친절한 프론트 직원들이 맞이해주었고 로비부터 청결했고 깔끔한 분위기였습니다. 엘레베이터와 복도와 같은 시설은 물론이고 룸 컨디션도 상당히 좋았습니다. 방의 크기가 넓어서 좋았고, 화장실도 깔끔했으며 침대가 상당히 편안했습니다. 조식 부페도 메뉴가 다양했으며 각각의 맛도 괜찮았습니다. 모든것이 맘에 들었던 숙박이었습니다.
3 nachten verbleven in december 2023
Reactie van Mercure Tashkent Hotel op 1 feb 2024
Dear Valued Guest,Thank you so much for your time and rating our Mercure Tashkent Hotel ten out of ten and for sharing an amazing review!A positive guest experience is something our staff takes great pride. We're thrilled to hear that you had great experience with us from the relaxing environment, the great service and that our team was able to provide you with the level of service and comfort you deserve. We will make sure to share your kind words to our team who will be very delighted to hear that. We so appreciate your choice to stay with us and we hope to have the pleasure of welcoming you back to our hotel in near future.Sincerely,Gulya BazarovaGuest Relations Manager

10/10 – Uitstekend

Georgiy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, spa zone and gym! I will definitely come back!
1 nacht verbleven in december 2023
Reactie van Mercure Tashkent Hotel op 25 dec 2023
Dear Georgiy, Thank you so much for your time and rating our Mercure Tashkent Hotel five out of five and for sharing an amazing review! A positive guest experience is something our staff takes great pride. We're thrilled to hear that you had great experience with us from the relaxing environment, the great service and that our team was able to provide you with the level of service and comfort you deserve. We will make sure to share your kind words to our team who will be very delighted to hear that. We hope to have the pleasure of welcoming you back to our hotel in near future. Sincerely, Gulya Bazarova Guest Relations Manager

10/10 – Uitstekend

Cumhur

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Merkezi konum ve misafirperver çalışanlar
1 nacht verbleven in november 2023
Reactie van Mercure Tashkent Hotel op 5 dec 2023
Dear Cumhur,Thank you for the great review of Mercure Tashkent Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best wishes,Gulya BazarovaGuest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant
Room and spa were excellent. One of the nicest hotels I’ve stayed in. Definitely recommend. Only minor issue was when I tried to check in at 8am they requested the payment of a full extra day. I don’t mind paying extra for early check in, but 100% for being a few hours early is too much. We settled at 50% anyway.
4 nachten verbleven in november 2023
Reactie van Mercure Tashkent Hotel op 15 nov 2023
Dear Valued Guest,Thank you so much for your time and rating our Mercure Tashkent Hotel ten out of ten and for sharing review! A positive guest experience is something our staff takes great pride. We're thrilled to hear that you had great experience with us from the relaxing environment, the great service and that our team was able to provide you with the level of service and comfort you deserve. Also, we apologize that while your check in time you didn't meet your expectations and sorry to hear about your experience, I know how unpleasant it was. We hope to have the pleasure of welcoming you back to show you better service you deserve.Sincerely, Gulya Bazarova Guest Relations Manager

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nothing to fault
Nothing to fault, felt like a new hotel. Having 2 receptions was slightly confusing for people collecting me from the hotel but not a bi deal. The view out the window was not so glamourous but is that why you choose a hotel? No.
The view from the hotel
4 nachten verbleven in oktober 2023
Reactie van Mercure Tashkent Hotel op 6 nov 2023
Dear Paul,Thank you so much for your time and rating our Mercure Tashkent Hotel! We are glad that you enjoyed your stay and about 2 reception zones it's because that we have 2 blocks in our hotel for big groups and individuals. Thank you again for mentioning that in review, now we are sure that after reading your feedback, our future guests will be acknowledged.Hope to see you again very soon.Sincerely,Gulya BazarovaGuest Relations Manager

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Did it's job as a hotel
Hotel looks fairly dated, room n toilet big with necessary amenities provided, air con was NOT working, breakfast spread was good and quite near airport but unlikely to return
1 nacht verbleven in september 2023
Reactie van Mercure Tashkent Hotel op 19 okt 2023
Dear valued guest,Thank you for taking the time to share with us your impressions of your stay at the Mercure Tashkent Hotel.We are very sorry for the inconvenience caused to you by the lack of services during your stay at our hotel. All feedback from our guests is important to us. We hasten to assure you that appropriate measures will be taken to prevent a recurrence of this deficiency in the future.We hope that you will give us the opportunity to welcome you back to the Mercure Tashkent Hotel by providing you with better service.Thank you again for letting us know about your experience regarding our level of service.Sincerely,Gulya BazarovaGuest Relations Manager

10/10 – Uitstekend

Artur

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023
Reactie van Mercure Tashkent Hotel op 19 okt 2023
Dear Artur,Thank you for rating our hotel ten out of ten! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gulya BazarovaGuest Relations Manager

6/10 – Redelijk

Ludovico

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Così cosi
Esperienza abbastanza deludente dopo quella super positiva del Mercure di Bukhara. Struttura abbastanza datata. Camera ampia, spaziosa, con qualche dolce di benvenuto molto apprezzato. Colazione discreta. In stanza sono presenti 10000 aggeggi in plastica monouso per il bagno…. A contrario di quel che avviene nella maggior parte degli hotel, per migliorare l’ecosostenibilita. Abbiamo chiesto di avere un check-out tardivo; ci è stato offerto a circa 50€… considerato che abbiamo pagato la notte + colazione 75€, ci è sembrato piuttosto disonesto. Lontano da ogni accesso alla metro. Per fortuna i taxi costano poco e il personale ce ne ha procurati senza problemi.
1 nacht verbleven in augustus 2023
Reactie van Mercure Tashkent Hotel op 17 aug 2023
Dear Ludovico,Thank you for taking the time to review us. We are always looking to improve our service levels to ensure we provide true hospitality to all of our guests.Thanks for bringing this to our attention, we are working out on your concerns and I am hereby addressing my heartfelt apologies to you.Please be informed that nowadays we start to work on our Eco-sustainability in our hotel.Once again thank you for your feedback and I do hope you will give us another chance to make it right for you.Regards,Gulya BazarovaGuest Relations Manager

10/10 – Uitstekend

GWANG HYUN

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Mercure Tashkent Hotel op 11 aug 2023
Dear Gwang Hyun,Thank you so much for your time and rating our Mercure Tashkent Hotel! A positive guest experience is something our staff takes great pride. We hope to have the pleasure of welcoming you back to our hotel in the future.Kind regards,Gulya Bazarova,Guest Relations Manager

10/10 – Uitstekend

Iroda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean hotel with great breakfast.
1 nacht verbleven in juli 2023
Reactie van Mercure Tashkent Hotel op 11 aug 2023
Dear Iroda, Thank you for the great review of our Mercure Tashkent Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gulya Bazarova Guest Relations Manager

10/10 – Uitstekend

Ilshat

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I chooses this hotel because I am a long time member of Accor chain. And my expectation was so high because I had excellent experience worldwide in Mercure Hotels and my expectation again have been satisfied fortunately, maybe excluding some issues with the service. But regarding interior the rooms, restaurants, pool. Everything was excellent. I had a small accident with the night staff. But early morning manager of the hotel Gulya was so polite she immediately solved all issues and everything was arranged for me perfectly and very fast. Finally I was fully satisfy and enjoy my experience with the hotel, thanks Gulya and other duty managers of the hotel. Reaction for claims was proper and fast. I can recommend to all travellers to stay in this new facility Accor chain in my lovely Tashkent. Thank to all staff one more time for hospitality and for my beautiful time which I have found out in MercureTashkent Dr Ilshat M. Valiullin
1 nacht verbleven in april 2023
Reactie van Gulya Bazarova op 22 apr 2023
Dear Dr Ilshat M. Valiullin,Thank you so much for taking the time to leave a review of your recent stay at our hotel. We're thrilled to hear that you had great experience with us from the relaxing environment, the great service and that our team was able to provide you with the level of service and comfort you deserve. We will make sure to share your kind words to our team who will be very delighted to hear that. A positive guest experience is something our staff takes great pride.We hope to have the pleasure of welcoming you back to our hotel in near future.Warm regards,Gulya Bazarova Guest Relation Manager

10/10 – Uitstekend

Artur

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2022
Reactie van Lumiere Hotel & SPA op 3 jan 2023
Dear Guest,Thank you very much for choosing the Lumiere Hotel & SPA. We appreciate your comments, it is a pleasure to hear that you enjoyed your stay and provided services did meet your expectations. We hope to welcome you again in the near future and hope you enjoy your stay at the Lumiere Hotel & SPABest wishes,Hotel administrationLumiere Hotel & SPA

6/10 – Redelijk

Sarah

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
Personalet i reception havde attitude og var hverken smilende eller hjælpsomme. Det virkede vare som om vi var til ladt og de ville tilbage til deres telefon. Det samme gjalt når man ringede til receptionen fra værelset. Bellboy Abdulaziz var dog super sød og smilende til afveksling. Rengøringen af værelset var fordærdeligt, blot sengen der var blevet redt og skiftet håndklæder. Der lå snavs på badeværelset. Udcheckning var rigtig behagelig og receptionisten var sød og hjalp med at bestille taxa til lufthavnen.
2 nachten verbleven in november 2022
Reactie van Lumiere Hotel & SPA op 3 jan 2023
Dear Guest,Thank you so much for taking the time to share a review of your recent stay at Lumiere Hotel & SPA.Your comments are important to us; you help us to improve the level of our services. Looking forward to welcome you back soon to Lumiere Hotel & SPA. Hotel administrationLumiere Hotel & SPA

10/10 – Uitstekend

Ilsiia

1 nacht verbleven in oktober 2022
Reactie van Lumiere Hotel & SPA op 24 okt 2022
Thank you very much for your positive comments after your stay at Lumiere hotel & SPA.We hope to see you again in a near future.Kind regards,Hotel administrationLumiere Hotel & SPA

4/10 – Matig

kamaluddin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
A good place to stay but don’t expect the western standards!
5 nachten verbleven in juni 2022
Reactie van Mercure Tashkent Hotel Administration op 3 mei 2023
Dear Kamaluddin,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.

10/10 – Uitstekend

Nikolay

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An excellent hotel! Rooms are large and well furnished. Amenities are great (including the gym). Everything is new and modern. The staff were very professional and friendly and went beyond the call of duty when I needed their assistance. Overall, a great experience.
9 nachten verbleven in juni 2022
Reactie van Lumiere Hotel & SPA op 22 aug 2022
Dear Guest,Thank you very much for your positive comments after your recent stay at Lumiere hotel & SPA.We hope to see you again in a near future. Kind regards, Hotel administration

10/10 – Uitstekend

Mansoor

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022
Reactie van Lumiere Hotel & SPA op 22 aug 2022
Dear Guest,Thank you very much for choosing the Lumiere Hotel & SPA. We hope to welcome you again in the near future and hope you enjoy your stay at the Lumiere Hotel & SPABest wishes,Hotel administration

10/10 – Uitstekend

Tamanno

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel. Beautiful property and best amenities. We could spend hours at the pool and spa. Family friendly. Breakfast included and spa included. Fair rates! Building more room's Will come back for sure.
1 nacht verbleven in juni 2022
Reactie van Lumiere Hotel & SPA op 22 aug 2022
Dear GuestThank you very much for taking your time to share your feedback about your stay at «Lumiere Hotel & SPA».We all are delighted to know that you enjoyed staying with us. We look forward to welcoming you back in our hotel and hope your next stay will be as pleasant as this one. Best regards, Hotel administrationLumiere Hotel & SPA

10/10 – Uitstekend

Monica

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Spa was wonderful but I couldn’t contact them in advance to make a booking as there was phone number provided on their website for this. Breakfast was fantastic!
2 nachten verbleven in juni 2022
Reactie van Hotel administration Lumiere Hotel & SPA op 17 jun 2022
Thank you very much for your positive comments after your recent stay at Lumiere hotel & SPA. We are so happy to learn that you had such a great experience with us. We hope to see you again in a near future. Kind regards, Hotel administration Lumiere Hotel & SPA

10/10 – Uitstekend

Sergey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
New and beautiful hotek
Beautiful hotel with a very friendly staff.
1 nacht verbleven in december 2021
Reactie van Lumiere hotel & SPA op 9 feb 2022
Dear Guest,Thank you very much for choosing the Lumiere Hotel & SPA. It is a pleasure to hear that you enjoyed your stay and provided services did meet your expectations. We hope to welcome you again in the near future and hope you enjoy your stay at the Lumiere Hotel & SPA Best wishes,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Müthiş otel
Mükemmel bir otel. Odalar temiz, ferah, konforlu. Kahvaltı ve yemekler çok iyiydi. Fiyatları uygun. Çalışanlar çok yardım sever. Kendinizi güvende ve keyifli hissediyorsunuz. Sizi rahat ettirebilmek için çok çaba sarfediyorlar. Çalışanlar SPA yı çok tavsiye etti ama maalesef kullanamadım. Herşeyiyle bence eksiksiz bir otel. Sadece merkeze biraz uzak ama sorun olmuyor. Taksi ile kısa sürede ulaşıyorsunuz. Ayrıca taksi ücretleri de makul. Tavsiye eder miyim? Kesinlikle.
3 nachten verbleven in december 2021
Reactie van Lumiere hotel & SPA op 30 dec 2021
Dear Guest, Thank you very much for taking your time to share your feedback about your stay at «Lumiere Hotel & SPA». We all are delighted to know that you enjoyed staying with us. We appreciate your wonderful scores given to our Hotel. We look forward to welcoming you back in our hotel and hope your next stay will be as pleasant as this one. Warm regards, Hotel administration

10/10 – Uitstekend

Arthur

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was modern and elegant and the staff was as good as it gets.
1 nacht verbleven in december 2021
Reactie van Lumiere hotel & SPA op 23 dec 2021
Dear Mr.Arthur, Thank you very much for your positive comments after your recent stay at Lumiere hotel & SPA. We are so happy to learn that you had such a great experience with us. We hope to see you again in a near future. Kind regards, Hotel administration Lumiere Hotel & SPA

10/10 – Uitstekend

Gözde

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Konaklamadan çok memnun kaldım. Çalışanların tamamı güler yüzlü. Herkes işini çok güzel yapıyor. Ayrıca otel temizliği de üst düzeydeydi. Bir daha Özbekistan'a gidersem yine bu otelde kalacağım.
6 nachten verbleven in november 2021
Reactie van Lumiere hotel & SPA op 23 dec 2021
Dear Guest, Thank you very much for your positive comments after your recent stay at Lumiere hotel & SPA. We are so happy to hear that you had such a great experience with us. We hope to see you again in a nearest future. Kind regards, Hotel administration Lumiere Hotel & SPA

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Didn’t want to leave the room! Super comfortable
This was by far the most comfortable hotel of an 11-day trip to Uzbekistan. I didn’t want to leave the room. First of all, the hotel was excellent value for money. The room was far larger than expected (or needed), the bed was comfortable, the wifi worked very well and the tv had a bewildering number of channels from a couple dozen countries. The breakfast buffet was also good, with a lot of different choices. Best of all, there is a heated indoor pool and a wet sauna with good opening hours (the dry sauna wasn’t turned on when I was there). Location is a bit far from most tourist sights, but it actually has quite a few cafes and Yandex taxis whisk you to the center in 10 minutes, and it’s extremely convenient to the airport. Would definitely stay here again.
1 nacht verbleven in oktober 2021
Reactie van Lumiere hotel & SPA op 9 nov 2021
Dear Mr.Anthony Thank you very much for taking your time to share your feedback about your stay at «Lumiere Hotel & SPA». We all are delighted to know that you enjoyed staying with us. We appreciate your wonderful scores given to our Hotel. We look forward to welcoming you back in our hotel and hope your next stay will be as pleasant as this one. Warm regards,

10/10 – Uitstekend

Eric

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful buildig, very well layed out rooms, nice breakfast place. friendly people. all good ! One remark: the hairdryer is no good and sub standard compared to the rest of the room. It would also been safer to have a shower instead of a bathtub because there is no place to hold on to when leaving the bath tub. Most rooms should have a nice walk in shower and no bath tub. specially not when you have such great SPA !
1 nacht verbleven in oktober 2021
Reactie van Lumiere hotel & SPA op 22 okt 2021
Dear Mr.Eric, Thank you so much for taking the time to share a review of your recent stay at Lumiere Hotel & SPA. Your comments are important to us, as informing us about such flaws you help us to improve the level of our services. Looking forward to welcome you back soon to Lumiere Hotel & SPA. Hotel administration

8/10 – Goed

Marija

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great restaurant
2 nachten verbleven in september 2021
Reactie van Lumiere hotel & SPA op 21 sep 2021
Dear Marija Thank you very much for taking your time to share your feedback about your stay at Lumiere Hotel & SPA. We are happy that you very much enjoyed your stay. We look forward to welcoming you back in our hotel and hope your next stay will be as pleasant as this one. Warm regards,

10/10 – Uitstekend

Sergey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very beautiful and new hotel
It was great, I really liked the design of the hotel. Think of all the little details. There is a very nice pool with a spa area and gym. Very good breakfast with lots of choice. Staff at the hotel are very friendly and welcoming. I'm sure I will come again soon.
1 nacht verbleven in juni 2021
Reactie van Lumiere Hotel & SPA op 28 jun 2021
Dear Sergey Thank you very much for taking your time to share your feedback about your stay at Lumiere Hotel & SPA. We are happy that you very much enjoyed your stay. We look forward to welcoming you back in our hotel and hope your next stay will be as pleasant as this one. Warm regards,