Barbecue/picknickplaats

Beoordelingen van Ocean Pointe Suites at Key Largo

3.5 out of 5
Ocean Pointe Suites at Key Largo
500 Burton Dr, Tavernier, FL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 424 van 1008 beoordelingen" "
Gastenscore: 8 - Goed. 295 van 1008 beoordelingen" "
Gastenscore: 6 - Redelijk. 125 van 1008 beoordelingen" "
Gastenscore: 4 - Matig. 97 van 1008 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 67 van 1008 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019
Reactie van OP Sales Team op 30 okt 2019
Thank you for the kind words and we hope to welcome you back in the near future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in oktober 2019
Reactie van OP Sales Team op 30 okt 2019
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rustige ligging / leuk zwembad Balkon te klein/ 2 personen max. en wij waren met 3 personen 2 badkamers en een goede keuken met dito apparatuur
4 nachten verbleven in juli 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Comfort kamer
Leuk hotel met klein eigen strand
Grote familiekamer met twee badkamers. Netjes en schoon. Wel wat gehorig (lawaai kamer erboven). Lekker zwembad met goede bedjes.
1 nacht verbleven in april 2018
Reactie van Andrea Maffessanti op 30 apr 2018
Good Morning, Thank you for taking the time and posting a review of your recent stay at ocean Pointe Suites at Key Largo! We are all happy to see that you had for the most part an enjoyable vacation with us. I would like to apologize for the noise issue, I would like to assure you that it is only a temporary issue while we are still recovering from the hurricane damage. If you do find yourself in Key Largo again I do hope you will give us another chance to show you our true level of service and relaxation. Until then all the best travels,

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Anthony, we're thrilled that you enjoyed your stay at Ocean Pointe Suites at Key Largo. We genuinely appreciate your 5-star rating. It means a lot to our team members. We look forward to hosting you again soon!

10/10 – Uitstekend

Adam

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The beds were saggy and the futon pull out was lumpy. The area was great and we had fun.
4 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Adam, it's richly rewarding to hear that you had a fun time staying with us at Ocean Pointe Suites at Key Largo. We acknowledge your constructive feedback about the bedding situation and will take it into account. Our team takes pride in ensuring our guests' comfort. Thank you for your review, and we hope to have the opportunity to exceed your expectations in the future.

10/10 – Uitstekend

Dorothy

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Dorothy, it's wonderful to hear that you had a top-notch experience at Ocean Pointe Suites at Key Largo. We appreciate your 5-star rating and hope to welcome you back for another memorable stay soon. Safe travels!

10/10 – Uitstekend

Kayla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved, would stay again!
1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Kayla, it's great to hear that you enjoyed your time at Ocean Pointe Suites at Key Largo. We sincerely appreciate your positive feedback. Hope to see you again for another memorable stay!

8/10 – Goed

Gerald

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We stayed here years and years ago... same property reasonably maintained. There were minor items that were inconvenient. The window treatments on the bedrooms (with the front corridor immediately outside were inadequate... light poured into the rooms at night, and if you weren't careful you'd expose yourself to anyone walking by. Water pressure was poor in the showers. The microwave had the wrong plate in it. The sofa bed was tired. We did not open it but sitting on the couch you'd sink down.... Not a bad value though
2 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Gerald, it's heartening to hear you chose Ocean Pointe Suites at Key Largo once again. We value your feedback regarding room enhancements like window treatments and certain room amenities, rest assured, we aim for continuous improvement for guest comfort and convenience. We'll ensure your comments are shared with the team and addressed appropriately. Despite these points, we're glad you still appreciated the overall value of your stay. We hope to welcome you back soon for an even better experience.

10/10 – Uitstekend

WAYNE

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Wayne, we're thrilled to hear your stay at Ocean Pointe Suites at Key Largo was excellent. We appreciate your review and hope to have the pleasure of welcoming you back soon!

8/10 – Goed

Todd

Reisde met familie
An affordable and fairly priced crash pad in the keys. Everything worked fine and was clean. The pool area is nice. Check in down the road a few mins is weird but it’s not a big deal. Not luxurious by any means but satisfied with th w value for what we paid. Thanks.
2 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Todd, it's wonderful to hear that you found the Ocean Pointe Suites at Key Largo to be an affordable choice with a pleasant pool area, and you felt you received good value for your stay. We appreciate the feedback about the check-in process and assure you that it's designed for convenience. We're glad that the cleanliness and functionality met your expectations. Thanks for choosing us for your time in the keys. We're looking forward to welcoming you back.

10/10 – Uitstekend

anthony

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay. Beds comfy, kitchen had everything we needed to make breakfast each morning. Master bathroom was really nice. Easy parking. Short walk to the small beach and awesome pool.
2 nachten verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Anthony, it's delightful to hear that you had a pleasant stay at Ocean Pointe Suites at Key Largo. We're thrilled that our comfortable beds and well-equipped kitchen met your needs. Moreover, your kind words about our bathroom, the convenient parking, and the proximity to the beach and pool are greatly appreciated. We can't wait to welcome you back for another enjoyable experience.

10/10 – Uitstekend

Tseryu

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Customer Service op 8 apr 2024
Tseryu, thank you for leaving a wonderful rating of Ocean Pointe Suites at Key Largo. Your feedback is valuable to us and we're delighted to hear that your stay met your expectations. We hope to welcome you back soon for another exceptional experience.

10/10 – Uitstekend

Rabel

2 nachten verbleven in maart 2024
Reactie van Customer Service op 26 apr 2024
Rabel, thank you for rating your stay at Ocean Pointe Suites at Key Largo. It's wonderful to know you had a great experience. We're eagerly anticipating your next visit.

8/10 – Goed

William

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place, we enjoyed our stay. Only downsides were that the sofa bed looked damaged, and our kids kept sliding towards the middle of the mattress. We propped it up with some couch cushions for the 2nd night which helped. Also, since our reservation was for 4 people, why were we only given 2 beach towels?
2 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
William, thank you for sharing your experience at Ocean Pointe Suites at Key Largo. We're glad to hear that you enjoyed your stay overall. We've taken note of your feedback regarding the sofa bed and towel provisions. It's important for us to ensure that all guests' needs are met and we'll definitely look into these details for an improved service. We hope to welcome you and your family back in the future for an even better experience.

2/10 – Ontzettend slecht

George

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
We appreciate you taking the time to share your feedback, George.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 – Goed

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall was NICE only issue we did not like was check.in was at a.different location. It would have been nive to.have known that ahead.of time.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Jeffrey, it's great to hear that you had a pleasant stay at Ocean Pointe Suites at Key Largo. We acknowledge your remarks about the check-in process and understand the confusion you faced. We do aim to communicate any specific check-in procedures with our guests prior to their arrival. We appreciate this feedback and will strive to improve this important aspect. We hope to have another opportunity to host you for an even more seamless stay next time.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Kevin, thank you for choosing Ocean Pointe Suites at Key Largo. It's wonderful to know that you had an enjoyable stay. We greatly appreciate the perfect score, and hope to welcome you back in the future.

10/10 – Uitstekend

Carlos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its was a great weekend
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Carlos, it's wonderful to hear that you had an amazing weekend at Ocean Pointe Suites at Key Largo. We strive to make every guest experience memorable. Your positive feedback is truly appreciated and we look forward to welcoming you back in the future.

8/10 – Goed

Christopher

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Property was very clean nice pool area beach is very limited condo are nice just dated but livable for week we were there
5 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Christopher, it's great to hear that you found our property, Ocean Pointe Suites at Key Largo, very clean and enjoyed our nice pool area. We acknowledge your feedback about the room's decor and the beach size. We continually strive to improve and your insights are valuable. We hope to have the pleasure of hosting you again for perhaps another week-long stay, offering you an even better experience.

10/10 – Uitstekend

Hung

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful view, nice private beach area with pier and boats. Staff very helpful and friendly. Check-in process very very clear and hassle free.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Hung, we're delighted to hear about your positive experience at Ocean Pointe Suites at Key Largo. It's great that you enjoyed our beautiful view and private beach area. We're also pleased to hear you found our team members friendly and the check-in process smooth. We value your feedback and look forward to welcoming you back.

6/10 – Redelijk

Diana, Palm Harbor

Reisde met familie
Positief: Netheid, personeel en service
Great location, room was a bit run down.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Diana, thank you for sharing your impressions from your stay. We're glad to know you appreciated our splendid location. Regarding the room conditions, we continually work towards upgrading our accommodations to better meet our guests' expectations. Your comments have been noted and will indeed help us in this endeavor. We hope to have the pleasure of welcoming you back for an improved experience.

8/10 – Goed

Ellen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Service op 14 mrt 2024
Ellen, thank you for taking the time to rate Ocean Pointe Suites at Key Largo on Expedia. We're pleased to see that your experience with us was positive! We hope to welcome you back for another pleasant stay in the future.

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A beautiful place to enjoy with the family
2 nachten verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Sandra, we're overjoyed to hear how much you appreciated the beauty of Ocean Pointe Suites at Key Largo. We're glad to know your family found it enjoyable. We look forward to welcoming you back on your next trip.

2/10 – Ontzettend slecht

Thomas

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing like their website pics. When we walked in the unit we were greeted by a dead roach. I later killed a live one. The a/c never got below 77 degrees. The beach is a couple of hundred yards from the complex.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Thomas, it's disheartening to learn your recent visit didn't match your expectations due to some unexpected encounters. Our team takes pride in ensuring apartments are clean and welcoming, and it disappoints us that we didn't provide the standard we aim for. Rest assured, we're continually working towards improving our property and services based on valued feedback like yours. We anticipate issues mentioned, such as temperature control, will be thoroughly addressed. We do hope you'll consider granting us another opportunity to serve you better in the future.

2/10 – Ontzettend slecht

Derrick

Air conditioning stopped working at about 11 and the room got extremely hot.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Derrick, we regret to hear about your discomfort due to air conditioning concerns. Our team is always available to address such unforeseen issues and we're sorry you had to experience this. We understand the importance of a comfortable and refreshing environment. We appreciate your feedback and we sincerely hope you will provide us with another opportunity to better your experience.

4/10 – Matig

william

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Mold in shower, no garbage bags in kitchen, bright lights tru front door
3 nachten verbleven in maart 2024
Reactie van Customer Service op 10 mrt 2024
William, thank you for sharing your feedback. It's unfortunate to hear about your experience with the bathroom and kitchen conditions. Also, we appreciate your note on the lighting. Measures will be taken to address these issues and ensure more comfortable stays for our guests in the future.

4/10 – Matig

yisel

1 nacht verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Yisel, it seems from your rating that your stay didn't meet your expectations. We'd greatly appreciate the opportunity to understand in detail how we could have made your stay more enjoyable. We value your feedback, and your experience can help us enhance our services continually. Please don't hesitate to share it with us.

8/10 – Goed

Fernando

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Check in was quite complicated. It must be done 1 mile away from the building. No housekeeping. You must do your beds and clean the towels.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 5 mrt 2024
Fernando, thank you for sharing your recent stay at Ocean Pointe Suites at Key Largo. We appreciate your patience with our unique check-in process. As self-catered accommodation, the option to tend to your own suite offers guests a home away from home experience. We hope your visit to Key Largo was enjoyable and look forward to welcoming you back.

4/10 – Matig

Ralph

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Accommodations and furniture outdated '50s style, cockroach, wall clock didn't work, no TV channel guide, some outlets did not work, some light fan switches didn't not work, some floor tiles uneven, and bathroom towels all had a musty smell.
5 nachten verbleven in februari 2024
Reactie van Customer Service op 29 feb 2024
Ralph, it's with sincere regret that we note your unsatisfactory experience, particularly with the state of the premises and less than optimal room amenities. We're always striving for high-quality standards and your feedback is helpful in achieving that. Additionally, we apologize if the provided linens were not up to your expectations. Your comfort is important to us and we'll be addressing these concerns for ongoing improvement.

10/10 – Uitstekend

Joy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
This was a fantastic place to stay for our family of five!!!! This was not just an efficiency, but a full two bedroom apartment that was part of a lovely set of condos. The staff were all friendly and helpful. The beds were SO comfortable my daughter said her bed felt like being wrapped in a hug. We had a beautiful view of the ocean from our fourth floor apartment. The kids loved the large heated pool and enjoyed splashing around at the beach area. We definitely would like to return!!
3 nachten verbleven in februari 2024
Reactie van Customer Service op 29 feb 2024
Joy, it's wonderful to hear that Ocean Pointe Suites at Key Largo provided a delightful experience for your family! We're thrilled that our spacious apartments, comfortable beds, and breathtaking ocean view exceeded your expectations. It's also lovely to hear that your children had such a great time in our heated pool and beach area. Our dedicated team aims to provide a memorable stay to all families. Your comments are most gratifying and will be shared with the team. We eagerly await your return.

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in januari 2024
Reactie van Customer Service op 29 feb 2024
Thanks for the perfect rating, Paul!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Ocean Pointe Suites at Key Largo.

8/10 – Goed

George

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property itself was very nice. Great view of the water, private beach, great pool and tennis area. The unit itself that we stayed in was ok, but the kitchen, and appliances were in bad shape. It seriously needs an overhaul. Front patio door was in tough shape and the door itself needs to be replaced. I don’t think anybody has done work on this place since it was built. Kitchen supplies were in rough shape as well. One of the frypans handle was broken and made the pan useless. The glassware was a joke and there are NO cooking supplies. I hope the owner takes some responsibility and fixes the unit up. #5313
4 nachten verbleven in februari 2024
Reactie van Customer Service op 27 feb 2024
George, it's gratifying to hear that you appreciated the pleasing view, private beach, excellent swimming pool, and tennis area at Ocean Pointe Suites at Key Largo. However, we regret to hear that the condition of the unit, specifically the kitchen area, operating appliances and unit supplies didn't match up to your expectations. We take note of all your points - it helps us continually strive for a better guest experience. Thank you for providing your feedback and we hope for another opportunity to elevate your experience with our accommodations.

8/10 – Goed

Lynn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Lynn, thank you for choosing to stay at Ocean Pointe Suites at Key Largo and for taking the time to rate us. We're thrilled that your stay was enjoyable. Your feedback is highly appreciated and will help us continuously better our guest experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Roxana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we got there, the place was not equipped with bedding for 6 people as per our reservation, but no more than 15 minutes after I called the costumer service to request for pillows and blanket they were sent to the room. My family and I really enjoyed the heated pool and hot tub. Everything in the apartment was clean and was in good condition.
4 nachten verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Roxana, we are thrilled to hear that your experience at Ocean Pointe Suites at Key Largo was enjoyable. We strive for prompt assistance and it's fantastic to know that your needs were met quickly. We are also glad that you and your family loved the heated pool and hot tub, and found the apartment to be clean and well-maintained. We hope you choose us for your next family getaway.

8/10 – Goed

Roberta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
We appreciate you sharing this positive rating, Roberta!The comfort of our guests is important to us so we can't wait to see you back again at Ocean Pointe Suites at Key Largo. We want to share an even more enjoyable experience with you next time.

8/10 – Goed

Lisa

6 nachten verbleven in februari 2024
Reactie van Customer Service op 14 feb 2024
Lisa, thanks for your rating of Ocean Pointe Suites at Key Largo. We're pleased you chose to stay with us and hope you enjoyed your experience. We look forward to welcoming you back for another visit soon.

10/10 – Uitstekend

James R.

Positief: Netheid
Large pool with friendly people
1 nacht verbleven in februari 2024
Reactie van Customer Service op 14 feb 2024
James, your kind words are much appreciated! We're elated that you enjoyed your time at Ocean Pointe Suites at Key Largo, especially our expansive pool area and the pleasant company. It's always a joy to hear when guests appreciate our friendly atmosphere. Our team members look forward to welcoming you back in the future.

8/10 – Goed

Edel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We really enjoyed our stay at this property. The unit that we stayed in was very nice and clean. It had everything that we needed. The only thing that is stopping me from giving it a 5 star rating is the overwhelming smell of cat urine and feces that we experienced when we walked out of our unit. We were in building 4 and there is a large amount of feral cats and raccoons that live at the back of the building and the smell was terrible. That being said as soon as we got out of the building we didn’t get the smell and it definitely didn’t carry inside the unit.
5 nachten verbleven in januari 2024
Reactie van Customer Service op 7 feb 2024
Edel, it's great to hear that you appreciated the cleanliness and amenities at Ocean Pointe Suites at Key Largo. However, we regret to hear about any unpleasant odors during your stay. Please know that our team members are consistently striving to maintain the surroundings, and your feedback will certainly aid them in their efforts to improve. We hope that this won't discourage you from choosing us once more in the future. We would be pleased to see you again.

10/10 – Uitstekend

Natasha

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was very quick and easy. The check in employee was extremely friendly and provided useful information about local attractions, restaurants, etc. Our condo AC needed to be serviced and a tech arrived within minutes after I called the office to report the problem. The AC issue was resolved in less than 10 minutes. The kitchen was not very well appointed, but the basics were provided (no mixing bowl, cutting board, baking sheet but there were pans, cups, bowls, plates and silverware). If you plan to cook, make sure to bring everything you may need. The property was very clean, the condo was very comfortable, the views were magical, and the nightly raccoon fest I observed from the balcony was highly entertaining.
2 nachten verbleven in januari 2024
Reactie van Customer Service op 5 feb 2024
Natasha, the team at Ocean Pointe Suites at Key Largo is delighted to hear your check-in process was prompt and informative. Our technicians are indeed committed to ensuring the comfort of our guests, so we're happy that your air conditioning concern was quickly resolved. It's also good to know that you found the cleanliness and comfort levels to your liking, and you were able to enjoy the enchanting views of our property. We're thrilled the local raccoon celebrations kept you amused!We have noted your remarks about our kitchen inventory and will take it into account as we continually strive to provide all our guests with a convenient stay experience. Thank you for choosing Ocean Pointe Suites at Key Largo for your stay and we look forward to welcoming you back.

10/10 – Uitstekend

Joni

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Down side
Only down side.check in so late 5 pm
5 nachten verbleven in januari 2024
Reactie van Customer Service op 2 feb 2024
Joni, thank you for choosing Ocean Pointe Suites at Key Largo and taking the time to share your experience with us. While we are delighted to hear your overall stay was enjoyable, we acknowledge your feedback regarding the check-in time. This is scheduled to ensure complete readiness of our units for arriving guests, but we appreciate your patience and understanding. We hope to welcome you back to Ocean Pointe Suites for an even more seamless experience in the future.

8/10 – Goed

Jessica

Positief: Personeel en service, staat van de accommodatie en faciliteiten
This property was a little dirty and not maintained to hotel clean standards We enjoyed our stay just the same
Reactie van Customer Service op 2 feb 2024
Jessica, Ocean Pointe Suites at Key Largo is glad to hear you found enjoyment in your stay. However, we regret you felt our cleanliness wasn't up to the usual industry standard. We hold high standards for our property's upkeep and will certainly channel your comments to our devoted team members. Thank you for sharing your feedback, and we hope to host you again in the future.

8/10 – Goed

Anthony

4 nachten verbleven in januari 2024
Reactie van Customer Service op 21 mrt 2024
Anthony, Ocean Pointe Suites at Key Largo thanks you for your rating. We're pleased to know that your stay with us was largely positive. Your input is valued, and we would be delighted to have you back with us next time you visit Key Largo. We're always eager for opportunities to improve our guest experience.

10/10 – Uitstekend

Kelli

Positief: Voorzieningen
Maintenance was very helpful
1 nacht verbleven in januari 2024
Reactie van Customer Service op 29 jan 2024
Kelli, it's great to hear that you found our maintenance team to be very beneficial during your stay at Ocean Pointe Suites at Key Largo. We pride ourselves on providing excellent service and we're thankful for your acknowledgement. Looking forward to welcoming you back in the future.

10/10 – Uitstekend

Malcolm

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spacious apartment with sea view
Nice spacious clean apartment The kitchen equipment was a bit random. 3 wine glasses in an apartment that could sleep 6. One teatowel for 12 days and only 1 dishwasher tablet! No oven gloves. If like us travelling from Europe pack some to take with you. Oven was not clean However, we had a wonderful time and would recommend it.
12 nachten verbleven in januari 2024
Reactie van Customer Service op 29 jan 2024
Malcolm, it's a delight to hear that you found your apartment at Ocean Pointe Suites at Key Largo to be clean and spacious. We acknowledge your comments regarding the kitchen equipment and value your feedback as it helps us improve. Your recommendations are well-noted, and we're thrilled that overall, you had such a wonderful time with us. We sincerely look forward to accommodating you again on your next visit.

8/10 – Goed

YUNIER

Positief: Netheid, personeel en service
El refrigerador no hecha hielo, y en el baño principal la pila de agua del lavamanos no hecha casi agua
2 nachten verbleven in januari 2024
Reactie van Customer Service op 27 jan 2024
Yunier, agradecemos sus comentarios y nos alegra que haya elegido quedarse en Ocean Pointe Suites en Key Largo. Hemos tomado nota de sus inquietudes sobre el refrigerador y el flujo de agua en el baño principal. Los miembros de nuestro equipo están dedicados a garantizar que todo esté en perfecto estado de funcionamiento y se asegurarán de atender sus comentarios. No obstante, nos alegra que esto no haya eclipsado su experiencia positiva en general y esperamos darle la bienvenida nuevamente.

10/10 – Uitstekend

Omar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful ocean view, safe, comfortable and very quiet. Convenient for visiting friends and family in the Keys. We did not use the facilities on site but the pool looks nice.
1 nacht verbleven in december 2023
Reactie van Customer Service op 27 jan 2024
Omar, it's great to hear that you found Ocean Pointe Suites at Key Largo to be comfortable, quiet, and conveniently located for visiting your loved ones. The commendation on our outstanding ocean views is deeply appreciated! We hope during your next stay, you'll have the chance to enjoy our pool facilities. We're eager to welcome you back.

8/10 – Goed

Ara

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice pool, cafe should be open, especially for breakfast.
5 nachten verbleven in januari 2024
Reactie van Customer Service op 27 jan 2024
Ara, we're thrilled you appreciated our swimming facility at Ocean Pointe Suites at Key Largo. We also value your suggestion regarding the café hours and understand the importance of a convenient breakfast option. We'll certainly take it into consideration for our continuous improvement efforts.We thank you for choosing us and hope to see you again soon.

6/10 – Redelijk

michael

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
Place was clean and fit our purpose of full kitchen and 2 baths for1adult and 2 teenagers. Did not like that office was mile from facility. No on-site info available for area, also pool concessions closed with no vending. Same as to small beach restaurant. Given a handout at check-in with some suggestions but that was it. We did use jet ski recommendation who was excellent and also half day charter fishing capt was excellent.
4 nachten verbleven in december 2023
Reactie van Customer Service op 27 jan 2024
Michael, thank you for sharing your experience. We're pleased to hear that the cleanliness and amenities of our accommodations met your needs. However, it seems there were certain aspects of your stay that fell short of expectations. We regret the inconvenience related to the location of the office and the lack of on-site information. Your comments on the closed amenities and limited area recommendations will be used as we continually improve our guest experience. We're glad that the jet ski and fishing charter recommendations made a positive impact on your trip. We hope to have the opportunity to serve you better in the future.

4/10 – Matig

Robert

Negatief: Netheid, staat van de accommodatie en faciliteiten
There were Ferrell cats everywhere and my wife got bitten by fleas because of it. We had a cockroach in our bathroom. Water pressure in the kitchen was very poor.
Reactie van Customer Service op 25 jan 2024
Robert, we regret to hear about the challenges you encountered during your stay. It is always our priority that our guests are comfortable and satisfied. We acknowledge your concerns regarding the local wildlife along with the issues you raised concerning the roach plus water pressure. Your feedback is valuable to us, and we assure you this will be used to improve our offering. Thank you for bringing these matters to our attention, and we hope for an opportunity to provide a better experience for you in the future.