Dear Leo, thank you for your feedback! We are very sorry for the issue with coat rack. Issues with coat racks take place very rarely. Thank you for informing us and hope that it didn't effect your stay too much. Have a nice day.

Dear Mikhail, Thank you for choosing the Biltmore Tbilisi Hotel, we are sorry to hear that your experience was not satisfactory, and the facility was not to your liking, let us kindly inform you that renewal of the hotel has already began. We hope to see you stay with again!Best regards,

Dear Francisco, thank you for choosing the Biltmore Tbilisi Hotel, we would like to apologize for the inconvenience that you have experienced during your stay, let us kindly inform you that international check-in time for the hotels is 3PM, in case guests requires early check-in that would be additional fee. again we are very sorry for the inconvenience. We hope to see you stay with us again. Best regards!

Dear Tamara, it's always a joy to hear from happy guests like yourself! Thank you for taking the time to leave us a glowing review of The Biltmore Tbilisi Hotel. Our team is committed to providing exceptional service and creating a welcoming atmosphere, so we're thrilled to know that you had a great experience. Your feedback motivates us to continue to strive for excellence, and we look forward to serving you again soon!Best Wishes,

Dear Jassim, thank you for choosing The Biltmore Tbilisi Hotel. We kindly appreciate you giving us a perfect score!Best Regards,

Dear Sirous, thank you for choosing the Biltmore Tbilisi Hotel! Our whole team works very hard to keep our customer happy, but we can only do it thanks to amazing customers like you. We hope to serve you again soon.Best Regards,

Dear Sultan, thank you for choosing The Biltmore Tbilisi Hotel and for kindly giving us a perfect score! Best Regards,

Dear Shota, thank you for choosing The Biltmore Tbilisi Hotel. We kindly appreciate you giving us a perfect score!

Dear Ahmed, thank you for choosing the Biltmore Tbilisi Hotel. As we can see you stay with us was not up to standards, Let us kindly ask you to provide more detailed information regarding your stay so we were able to look into this matter. Best regards,

Dear Svetlana, thank you for sharing your positive experience at The Biltmore Tbilisi Hotel! Your review means the world to us and we appreciate your kind words. We believe that outstanding service is the key to creating a memorable stay, and we're thrilled to hear that our team was able to deliver that for you. We hope to have the pleasure of hosting you again in the near future!Best Regards,

Dear Mary, Thank you for choosing the Biltmore Tbilisi Hotel, our friendly staff is dedicated to make our customers stay memorable. We would like to apologize for the inconvenience that you have experienced during your stay regarding cleanliness, let us kindly inform you that relevant department has been notified. hope to see you with us again! Best regards,

Dear Mindia, thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience at The Biltmore Tbilisi Hotel. Our team takes great p\ride in providing exceptional service to our guests, and we're glad that we were able to exceed your expectations. We appreciate your support and look forward to welcoming you back soon!

Dear Dinesh, we're over the moon to receive your wonderful review of The Biltmore Tbilisi Hotel! It's always a pleasure to hear that our guests have enjoyed their stay with us. We strive to create a memorable and comfortable experience for every visitor, and your feedback lets us know we're on the right track. Thank you for choosing our hotel, and we can't wait to see you again soon!Best Regards,

Dear Belal, Thank you for choosing The Biltmore Tbilisi Hotel, and for rating us! Best Regards,

Dear Lera, thank you for sharing your positive experience at The Biltmore Tbilisi Hotel! Your review means the world to us and we appreciate your kind words. We hope to have the pleasure of hosting you again in the near future!Best Regards,

Dear Abdulghani, thank you for choosing The Biltmore Tbilisi Hotel, and for graciously rating us with a perfect score! Best Regards,

Dear Galina, thank you for choosing The Biltmore Tbilisi Hotel. We kindly appreciate you giving us a perfect score!Best Regards,

Dear Laura, thank you for choosing the Biltmore Tbilisi Hotel. We are sorry to hear that you have experienced inconvenience regarding the service, let us kindly inform you relevant department has been notified. Best regards,

Dear Yashika, Thank you for choosing the Biltmore Tbilisi hotel, we are sorry to see that you have experiences inconvenience. Best Regards

Dear Aziz, thank you for choosing The Biltmore Tbilisi Hotel!Best Regards,E-commerce manager.

Dear Natalija, thank you for choosing The Biltmore Tbilisi Hotel and giving us a perfect score!Best Regards.

Dear Gai, thank you for choosing The Biltmore Tbilisi Hotel, and giving us a perfect score!Best regards.

Dear Siamak, Thank you for choosing The Biltmore Tbilisi Hotel, we can see that your score is not satisfactory, kindly ask you to provide more detailed information regarding your stay, so we have the ability to make our service excellent. Best Regards.

Dear Alim, we’re so happy to hear you had a great experience at The Biltmore Tbilisi Hotel. Your review made our day! Our whole team works very hard to keep our customer happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Best Regards,E-commerce Manager

Good evening, dear Arman, First of all, thank you very much for choosing The Biltmore Tbilisi Hotel and for sharing your feedback. Also, we are very sorry for the inconveniences you have experienced during your stay. We do hope, that you will visit us for your next trip in Tbilisi and your expectations will be met. Best wishes,

Good evening, dear Alexander, Thank you for choosing The Biltmore Tbilisi Hotel and for sharing your feedback. Looking forward to hosting you again. Best wishes,

Good evening, dear Michel, First of all, thank you very much for choosing The Biltmore Tbilisi Hotel and for sharing your feedback. Also, we are very sorry for the inconveniences you have experienced during your stay. We would like to inform you that leaving a deposit for extra charges (mini bar, room service, laundry etc.) is a usual practice for the hotels of our level. On the other hand, mini bars are closed. Also be noted, mini bars cannot be used as refrigerator, it is only for cooling beverages. The refrigerator is not considered in five star hotels as they are usually met in apartments or family guest houses. We assure you that all our line staff speak English. Your note regarding the mattress is already communicated with relevant department head and actions will be taken. We do hope, that you will visit us for your next trip in Tbilisi and your expectations will be met. Best wishes, PR and Marketing Manager

Good evening dear Igor, Your positive appraisal is much appreciated. Looking forward to hosting you again. Best wishes, PR and Marketing Manager

Dear Cedrick, On behalf of The Biltmore Tbilisi Hotel, we would like to thank you for the positive feedback. We will always be more than glad to host you in our property. Be our guest of honor! Best wishes, PR and Marketing Manager

Good evening, dear Abdul, Thanks for staying with us. We appreciate your feedback! Looking forward to hosting you again. Best wishes, PR and Marketing Manager