4/10 – Matig
Sule
22 mei 2025
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Dont stay in the penthouse!!!
We booked a penthouse for three people via Expedia, with over 75 m², two beds and a sofa bed, separate bedrooms, soundproofing, daily cleaning, and a surprise for my sister’s birthday. Upon arrival, the hotel thought we were only two guests. A staff member was sent to prepare the sofa bed for the third person.
The room was much smaller than described: one bedroom, one sofa bed, and no separate rooms. The staff member acknowledged something was wrong and attempted to move us to another room, but it was already occupied. What we got looked more like a studio than a penthouse.
The balcony was almost the same size as the room and shared with two other rooms – far from private. The walls were thin; we could hear the neighbors clearly. No cleaning was done during our three-day stay, and the promised birthday surprise was never delivered.
At the reception, we received no understanding. They insisted this was the correct room. When we expressed dissatisfaction, they told us (at 10:00 PM) we could leave and find another hotel ourselves. No effort was made to find a solution.
The stay was disappointing, and the communication was poor. We did not receive what was promised. Even worse, Expedia has taken no action regarding our complaint. The listing is misleading, and what we got was definitely not a penthouse. This damages trust in both the hotel and the booking platform.
only the view was amazing
Sule
3 nachten verbleven in mei 2025
