Dear Nuria,Thank you very much for your great score and for take the time to share your experience with us. We are able throught our whatsapp number almost everyday, so we regret if there was any comunication problem. In reference to the spa, facilities were being improved, we hope you can enjoy them the next time. Anyway we are happy to know that you have enjoyed your stay in general. If you want to come back, it will be apleasure for us.Best regards.