2 buitenzwembaden, parasols voor strand/zwembad

Beoordelingen van Roca Nivaria Gran Hotel

5 out of 5
Roca Nivaria Gran Hotel
Av. Adeje 300, Playa Paraiso, Adeje, Tenerife

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 280 van 415 beoordelingen" "
Gastenscore: 8 - Goed. 102 van 415 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 415 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 415 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 415 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

noemie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 days in tenerife
6 days in tenerife with my wife and 2 children (3 & 6 year old) very nice hotel with perfect accomodation (aquapark!) for a relax stay. also the other swimming pools are seperated from the aquaparc, which allows you to switch between a more 'adult only' area and the 'children first area' at the aquaparc. (seldom I've seen this) the room was also a perfect fit with a first part for the children , seperated by bathroom/halway from the part for my wife and myself. overall, a very nice stay !
6 nachten verbleven in februari 2020
Reactie van Patricia op 11 mrt 2020
Good afternoon, Thank you so much for your nice comments. We are very glad to read that you and your family had such a nice holiday at our ADRIAN Hoteles Roca Nivaria and we very much hope to welcome you to our hotel again in the future. Kind regards, The Management

10/10 – Uitstekend

Sophie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in november 2019
Reactie van The Management - Roca Nivaria GH - Adrian Hoteles. op 21 nov 2019
Dear Sophie, thank you so much for sharing your evaluation here concerning your stay at Roca Nivaria GH. We are happy to read that our services & facilities have met your expectations. Warm regards, The Management.

10/10 – Uitstekend

merel , amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
fantastisch uitzicht
goed en mooi gelegen, personeel is vriendelijk en het onbijt goed

10/10 – Uitstekend

Luc, Antwerpen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top vakantie
Een prachtig hotel met prima faciliteiten en een zeer goede keuken. Zeer rustig gelegen. Ideaal voor een ontspannende vakantie. Best wel een auto huren als je ook iets wil zien en het eiland verder wil verkennen want in de directe omgeving van het hotel is er niet echt veel te ontdekken.

8/10 – Goed

deepankar, netherlanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice roco nivaria
Just one sentence...great stay in very good hotel.staff is awesome

10/10 – Uitstekend

Jos, Limburg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
afgelegen, maar uitstekend hotel
kamer, personeel en eten in een woord perfect. Omgeving niets te doen. Naar Boulevard ongeveer 15 minuten met taxi/shuttle. Houd u van rust, dan zeker boeken!

10/10 – Uitstekend

Marcel, Berkel en Rodenrijs

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
uitstekend hotel
voor elk wat wils. Prima zwembaden en faciliteiten. Uitstekende restaurants met grote verscheidenheid aan gerechten. Fantasische service van vriendelijk en kundig personeel. Rustige ligging met ruime kamer voorzien van alle gemakken en goede bedden.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer

10/10 – Uitstekend

Florian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Die Hotelleitung. op 11 apr 2024
Lieber Florian,5/5 Perfekte Bewertung, vielen Dank! Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch wieder begrüßen zu dürfen.Liebe Grüsse aus Teneriffa

10/10 – Uitstekend

Amit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

8/10 – Goed

Volker

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr aufmerksames und freundliches Personal
10 nachten verbleven in maart 2024
Reactie van Die Hotelleitung. op 11 apr 2024
Lieber Volker,Vielen Dank für ihre schone Bewertung. Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch wieder begrüßen zu dürfen.Das Hotelteam des Roca Nivaria GH

10/10 – Uitstekend

chris

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I thought it was absolutely amazing especially for children. Miles better than the hard rock hotel booming out the music every day
6 nachten verbleven in februari 2024

10/10 – Uitstekend

Keith

7 nachten verbleven in februari 2024

8/10 – Goed

Fionna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An enjoyable 5 days at Roca Nivaria with our 2 year old son. It is a beautiful hotel, the staff were wonderful and we loved the pools and easy access to the beach. The nearby beach isn't particularly exciting, but still nice to be able to easily go down and swim in the waves. Same with the surrounding area - not very inspiring but enough restaurants and nice sunsets everyday! The hotel is very well set up for children, and the staff and facilities at the Kids Club were incredible. Definitely worth requesting a "quiet room" if you don't want to be listening to live music until 11pm every night - our first room was very noisy, but we requested to be moved after one night and that was handled very smoothly by the front desk.
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Rosemary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Right on the waterfront with wonderful views. We has a huge room with look
2 nachten verbleven in februari 2024

8/10 – Goed

Rolf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10 nachten verbleven in januari 2024

8/10 – Goed

Marion

7 nachten verbleven in januari 2024

10/10 – Uitstekend

Cora

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The resort is very large and with that comes many benefits such as the range of fabulous pools for parents and children . The grounds are class and everywhere is kept so well. Our suite was perfect and very clean. The food was good not excellent. But there was a good range of options. Staff were very nice and helpful. The sound of the waves while sitting on your deck chair or in bed was blissful. Everything about this hotel is comfortable. And I would highly recommend. It is great with young children for the separate pool.area and climbing area and also the kids club. The people in the kids club were great with the kids. My husband really enjoy the tennis lesson with the coach. The rackets and balls provided by the hotel to play with yourself are rubbish and frustrating to play with. I find it really really strange at the pool bar that they service drinks and cocktails in paper cups as opposed to nice hard plastic ones that could be reused. They are loosing a lot of business through doing this in the 2 main pool bars. Strangely though you can get those glasses in the kids pool bar. The food at the pool bar wasnt good but like everywhere else the staff were. There is a lovely restaurant with good healthy food and juices just one min walk from the hotel entrance. The direct access to the beach from the hotel is claSS. I think it also would be good if they sold their own branded water bottles and provided free water refills. I would highly recommend this hotel.
4 nachten verbleven in januari 2024
Reactie van The Management op 10 jan 2024
Dear Cora,Thanks for your review, we are delighted that we have met almost 100% your expectations. We appreciate your comments for improve our service. We look forward to welcome back you here at our Roca Nivaria GH.

10/10 – Uitstekend

Sabine

8 nachten verbleven in december 2023
Reactie van Die Hotelleitung. op 10 jan 2024
Liebe Sabine,5/5 danke sehr für Ihre fantastiche Bewertung!Ihr Hotelmanagement und Hotelsteam - Roca Nivaria GH

4/10 – Matig

Christian

Positief: Netheid
Negatief: Personeel en service, comfort kamer
8 nachten verbleven in december 2023
Reactie van Die Hotelleitung. op 10 jan 2024
Lieber Christian,Vielen Dank und bis bald!Ihr Hotelmanagement und Hotelsteam - Roca Nivaria GH

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel in Tenerife
Lovely hotel. Beautifully clean and the staff. Are excellent Wonderful pools and nice quiet location
7 nachten verbleven in december 2023
Reactie van The Management op 15 dec 2023
Dear Stephen,Thank you for your kind review. We're delighted to hear that we met your expectations during your stay at our GH Roca Nivaria. We look forward to welcoming you back in the future.Best regards,Your hotel management and the hotel team

8/10 – Goed

Maja

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in oktober 2023
Reactie van The Management op 15 dec 2023
Dear Maja,Thanks very much for your very good rating and for your stay with us at our GH Roca Nivaria.We look forward to welcome back you here soon.Your Hotelmanagement and Hotel team

10/10 – Uitstekend

Chuka

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic hotel for families with Children, it had everything we needed and more.

10/10 – Uitstekend

Martin Werner

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Eine hervorragende Wahl mit schöner Poolanlage, tollem Frühstücksbuffet und sehr zuvorkommende Mitarbeitende. Das Hotel ist nicht riesig, ca. 300 Zimmer, dafür sehr schön angelegt. In der Umgebung findet man viele nette Restaurants, inkl. Frühstück reichte für uns.
6 nachten verbleven in oktober 2023
Reactie van Die Hoteldirektion op 6 nov 2023
Lieber Herr Werner,vielen Dank, dass Sie unser Hotel Roca Nivaria für Ihren Urlaub ausgewählt haben und uns Ihre freundliche Bewertung über Expedia zukommen lassen.Wir freuen uns, dass Ihnen unser Hotel, Frühstücksbuffet und Zimmer hervorragend gefallen haben und Sie ein schönes Urlaubserlebnis bei uns hatten.Wir bedanken uns für Ihre Weiterempfehlung und Vertrauen in Adrian Hoteles und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit sonnigen Grüßen, Ihre Hotelleitung.

10/10 – Uitstekend

Katharina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in oktober 2023
Reactie van Die Hotelleitung. op 6 nov 2023
Thank you very much for your 5 STAR rating. We hope to see you again soon!Sunny regards, The Management.

8/10 – Goed

SERGE

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Oui très bien mais….
Tout s’est bien passé ! Hôtel très bien tenu, très belles piscines dans un superbe domaine avec une incroyable variété de palmiers !chambre très propre, personnel très sympathique et à l’écoute ! Nos seuls regrets sont : la nourriture qui n’est pas à la hauteur d’un 5 étoiles ! Et le All inclusive qui n’en est pas un !!! Les horaires du restaurant qui sont faits pour les Allemands ! Le soir de 18H30 à 21H30 !!on est en vacances et de surcroît en Espagne où les gens mangent très tard dans la nuit……
7 nachten verbleven in september 2023
Reactie van La direction. op 6 nov 2023
Cher Serge, Nous vous remercions d'avoir choisi la Roca Nivaria GH comme destination de vacances.Nous sommes heureux de savoir que vous avez laissé des commentaires sur votre séjour à l'hôtel et nous prenons note de vos remarques constructives.Pour améliorer continuellement notre hôtel, nous prenons note de vos suggestions et de vos critiques constructives.L'équipe se réjouit de pouvoir vous accueillir à nouveau à l'avenir.Avec nos meilleures salutations. La direction.

10/10 – Uitstekend

CHRISTINE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were so friendly and helpful and we had a lovely room with an amazing sea view the pools were lovely and buffet style meals there was so much choose from,would love to bring our grandkids here.
3 nachten verbleven in oktober 2023
Reactie van The Management op 6 nov 2023
Dear Christine,Thank you for your kind and positive review and for choosing our hotel for your holidays in Tenerife. It's a pleasure to read that you enjoyed our resort and that you would love to come with your grandchildren . We look forward to welcoming you back to our hotel in the future. Sunny regards, The Management.

10/10 – Uitstekend

Michel

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
los empleados
7 nachten verbleven in september 2023
Reactie van The Management op 6 nov 2023
Thank you very much for your 5 STAR rating for our staff. We hope to see you again soon!Sunny regards, The Management.

8/10 – Goed

Sarah

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
Bel hôtel avec, comme principal atout pour les familles, un parc aquatique à l’écart des piscines principales. La nourriture est bonne dans l’ensemble et les chambres sont spacieuses. Rapport qualité prix correct. MAIS quelques points sont très regrettables : 1/ même avec le repas du soir compris dans notre forfait il fallait payer 2,50€ pour une bouteille d’eau de 50cl à table ! (Très mesquin et pas adapté pour les familles). 2/ le personnel est peu aimable et agit comme des robots. Il y a plein de « règles » et aucune discussion n’est possible ! Ex : Jacuzzi interdit en dessous de 18 ans, pas de mini golf apres 20h, pas le droit aux bouées dans la seule piscine chauffée (celle qui est salée), pas le droit d’amener une bouteille d’eau sur sa table au petit dej, et surtout des espèces de chasseurs de serviettes (personnel de l’hôtel) qui viennent vous enlever vos serviettes de vos transats quand vous partez petit déjeuner (cf Jasmine) ! Un 5 étoiles avec le service d’un 2 étoiles. 3/ les piscines d’eau douce ne sont pas chauffées
14 nachten verbleven in augustus 2023
Reactie van La Direction op 30 aug 2023
Cher client,Merci pour votre publication ici sur Expedia. Nous sommes désolés d’apprendre que votre séjour n’ait pas répondu complètement à toutes vos attentes.Sil y a des règles, cest que nous avons été obligé à les implanter pour ainsi atteindre un public cinq étoiles dans un hôtel cinq étoiles.Nous apprècions votre opinion, mais après 18 ans que lhôtel est ouvert, il y a certes normes et règles qui ont toujours bien fonctionnés.Merci beaucoup de votre compréhension.

6/10 – Redelijk

Cameron

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
I booked via Expedia and when you select your filters in the search, you have to put in the ages of the children. Well upon arrival, somehow Expedia sent info for under 1 for 2 children and since we flew there, we had to pay $1800 difference for 2 kids age 13 and under. Hiccup one. The dining options said there were restaurants, only one was open, book in advance and it was terrible food. The buffet was better but it was always the same thing for 3 meals a day. If the buffet was closed, there were zero options for food. All inclusive to me, as well as others, means the bars are open, snacks are readily available (not only at the one pool bar during a set time) and you get items in the room, room service etc. This was not the case. The pools were good, but don’t think there is a waiter coming around to see if you need anything. You always need your room key at meal times and if you want something from the pool bars. Many snacks are NOT included in the all inclusive. Our mini bar was not stocked every day we were there and it is only drinks. The first day there were pringles but after that- nothing. I had to make several trips down the street to the store for drinks and snacks during the days we stayed at the resort. If I had known I was going to be charged an additional $1800 upon arrival, I would have stayed at maybe the Hard Rock or a better resort, not 5 star resort anymore. You will need a car as there aren’t a lot of excursions you can do that will pick you up.
12 nachten verbleven in juli 2023
Reactie van The Management op 11 aug 2023
Dear Cameron, Thank you for your review of our hotel, ROCA NIVARIA on Expedia.We regret that your stay did not meet 100% of your expectations. We constantly work to ensure an excellent level of satisfaction among all guests who select our resort for their holiday.On behalf your comments:The All inclusive package includes:• Breakfast/Lunch/dinner in the main buffet restaurant• Snacks in Pool bar Ahemón• You can change your buffet dinner for one of our themed restaurants, Burgos or Verona, always with prior reservation.• Drinks: all drinks of our promotion are included until closing time, and you also have a discount of 40% on all drinks, which are not included in the list.• Minibar is replenished daily.• The coffee&tea facilities in the room are replenished daily.Our main restaurant, Garoe, has 2 different show cooking areas. In the restaurant you can choose from a variety of fish specialties prepared fresh daily.On the terrace with sea view you will find our grill station with a variety of freshly prepared meats and sausages. Every day we change the theme evenings.We wish you all the best. Sincerely, The Management.

10/10 – Uitstekend

Jordan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Staff at this hotel care for you every need , always with a smile , the service is second to none , it’s the 4th time my family have stayed here ,
7 nachten verbleven in juli 2023
Reactie van The Management op 11 aug 2023
Dear Jordan,Thank you for your kind and positive review and for choosing our hotel for your holidays in Tenerife. We are delighted that we were able to meet your full expectations in service. We look forward to welcoming you back the 5th time to our hotel in the future.Sunny regards,The Management.

10/10 – Uitstekend

Udesh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2023
Reactie van The Management op 4 aug 2023
Thank you very much for your 10/10 rating. We hope to see you again soon!Sunny regards, The Management.

10/10 – Uitstekend

Sharon Jit

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds with a waterfall and infinity pool. Good variety of food at the breakfast and dinner buffets. Bought a national park and cable car trip to Mount Teide at reception. Very well organised. Friendly staff. Recommend for families. - Drinks not included for half board (one drink pp should be included).
7 nachten verbleven in juli 2023
Reactie van The Management op 4 aug 2023
Dear Sharon Jit,Thank you very much for your great review here at Expedia about our Hotel Roca Nivaria. We are very pleased that you enjoyed everything with us and had a wonderful holiday experience.We are delighted that we were able to meet your full expectations.Can't wait to welcome you back again.Sunny regards. The Management.

10/10 – Uitstekend

Kjellaug

7 nachten verbleven in januari 2023
Reactie van The Management op 4 aug 2023
Thank you very much for your 10/10 rating. We hope to see you again soon!Sunny regards.

10/10 – Uitstekend

Karen

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for young families. The Roniadventura section is great fun for children, with slides, climbing area, zip line and pool games. Staff at the mini club were great and can speak many languages. Lots of sunbeds with parasols, no need for the morning rush to try and secure a bed. Lots of variety at the main buffet restaurant with separate section for adults only. Kids have access to a small soft play and games room from this restaurant. Bouncy castle at night was a welcome feature for the kids too. Evening entertainment was ok, lots of singers, pianist and saxophonist. A shuttle bus runs each day to the Adrian hotel in centre of Adeje, which from there is only 5mins walk to the market (Thurs and Sat). Attentive friendly staff. Our room was spacious and spotless. If half board, I recommend buying a one off drinks package for the room which then gives you access to the fridge for the remainder of the stay. No iron in the room was the only negative but you can call reception and they organise this for you. Our room was a junior suite which had the separate sleeping area for children. This was perfect with lots of storage areas. Stunning ocean view from the balcony. Highly recommend this hotel.
11 nachten verbleven in juli 2023
Reactie van The Management op 4 aug 2023
Dear Karen,Thank you very much for your wonderful review here at Expedia about our Hotel Roca Nivaria. We are really pleased that you enjoyed our Roniaventura with your children, also mentioning our sunbed handling and availability . Thank you so much for the detailed recommendation for our rooms, views and service. We are delighted that we were able to meet your full expectations.Can't wait to welcome you back again.Sunny regards.

10/10 – Uitstekend

Ann Cecilia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Absolutely loved our stay at Roca Nivaria. If you're looking for a five star resort away from the hussle and bustle of the busier areas, Roca Nivaria is for you! The resort itself is amazingly clean, staff are so attentive and friendly and the resort app makes everything so easy! Meals were amazing and we loved our visit to the spa and pools. Can't wait to return one day!
7 nachten verbleven in juli 2023
Reactie van The Management op 22 jul 2023
Thank you very much Ann Cecilia, for taking time to share your experience at our Hotel Roca Nivaria. Our staff is a great treasure and heart of the company. We will forward your kind words to our team.We are very grateful that we exceeded your expectations.Thank you once again for your recommendation and trust in Adrian Hoteles. We can’t wait to welcome you back soon. Sunny, warm regards, from our Team & the Management

4/10 – Matig

Jonathan

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Meh
7 nachten verbleven in juli 2023
Reactie van La dirección. op 17 jul 2023
Apreciado Jonathan,Sentimos que su estancia no haya cumplido el 100% de sus expectativas. Trabajamos constantemente para garantizar un excelente nivel de satisfacción entre todos los huéspedes que eligen nuestro hotel para sus vacaciones.Por favor, siéntase libre de ponerse en contacto con nosotros para más detalles. Gracias por tomarse el tiempo de hacernos llegar sus comentarios.Le deseamos todo lo mejor y esperamos poder darle la bienvenida de nuevo.Saludos cordiales, La dirección.

10/10 – Uitstekend

Han, Guildford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great time
6 nachten verbleven in juli 2023
Reactie van The Management op 17 jul 2023
Thank you very much for your 5 point 5 rating. We hope to see you again soon!Sunny regards, The Management.

8/10 – Goed

Renee

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel except from some staff members.
I would like to give this hotel a five star rating, but i cannot. Here is the reason why. The location is great, the standard is great, its a huge hotel. Gym was one of the better i have seen (in a hotel that is). The pools are amazing and the poolbar is great. The rooms clean og nice service from the cleaning personel. The restaurants are great and the food excellent. We were a group of 12 people. All with all inclusive. 9 adult and 3 children. We wanted to surprice on in the group for his birthday, but it was not possible to store a cake or have it served unless we ordered it from the hotel. We wanted a great looking personal cake, so we had that custommade else where. No help from the staff whatsoever. Their "rules" are more important than anything else. The hotel taxi transport to the aiport is around 116 euro. Double the price. So we just booked a taxi ride on the internet for 53 euro. And in several occasions, the waiters were rude. One time two children (age 8-9, behaving, quiet) were eating breakfast in the "wrong" place. And even if they only had a few minutes left, they were kicked over to an other section of the restaurant.
7 nachten verbleven in juni 2023
Reactie van The Management op 11 jul 2023
Dear Renee,we would like to thank you for your comments about your stay in our hotel. We are glad to read that you have enjoyed a big celebration in group all together, and we also enjoy when we see that our guests come to celebrate special dates and occasions. We apologize in reference to the inconveniences caused, but we have to follow the high quality standards regarding the food that we keep in our kitchen, as every piece of food that enters has a trace of ingredients, allergens, expiration dates, etc etc, so we cannot admit food from outside except our regular food. Thanks again for your comments, as we can take note of the things that perhaps we have to consider to modify for your comfort. It would be a pleasure to have you all together again in future.

10/10 – Uitstekend

Michael David

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I can’t say enough how much we enjoyed our stay. The rooms were well appointed and had great views. The staff were incredibly attentive and pleasant. From check-in to check-out, the entire stay was one of the most enjoyable experiences I’ve had in quite a while.
6 nachten verbleven in juni 2023
Reactie van The Management op 30 jun 2023
Dear Mr. Michael David,Thank you for choosing our Hotel Roca Nivaria for your holiday and for giving us your fabulous review via expedia.We are really delighted to read that you enjoyed our resort and entire service and that you had a lovely holiday experience with us. With great honor we pass on your positive remarks regarding our service staff accordingly. We are very grateful that we exceeded your expectations.Thank you once again for your recommendation and trust in Adrian Hoteles. We can’t wait to welcome you back soon. Sunny, warm regards, from our Team & the Management

10/10 – Uitstekend

Gareth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in juni 2023
Reactie van The Management op 2 jul 2023
Thank you very much for your 5 STAR rating. We hope to see you again soon!Best regards, The Management.

10/10 – Uitstekend

Yang

10 nachten verbleven in april 2023

10/10 – Uitstekend

Richard

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel. Our third time and still amazing
7 nachten verbleven in februari 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2023

8/10 – Goed

Emina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

8/10 – Goed

Michel

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bon hôtel ...qui peut nettement progresser
Récents retraités, nous voyageons à l'étranger 6/8 fois par an. Nous recherchons sur site (car plus simple) des hôtels vue sur mer- piscine chauffée -chambre 30/40m2-Paséo. Ici le jardin est beau avec de belles vues mer et un Paseo agréable mais court. Les chambres sont bien avec un dressing qui a beaucoup plus à mon épouse. Les lits sont OK même si les surmatelas sont souvent plus moelleux ailleurs. Les piscines sont belles et bien entretenues. La piscine enfants est parfaite ..même si pas chauffée. Quelques petits défauts cités dans les avis et sans importance pour nous ( Pas de bouteille d'eau quotidienne, réfrigérateur payant..). On ne trouve cela nulle part ailleurs et au vu des avis, l'effet "image -" rend ces "économies" mesquines négatives pour l'hôtel. Le personnel est, à l'exception de qq cas à la réception, souriant et attentionné même si pas toujours très expérimenté. Le petit déjeuner est très bien, mieux si vous prenez du café servi à table que du thé...( théières minuscules et remplissage par vos soins !! à la machine). Le dîner est un bon dîner de demi-pension, au bout de 7 jours, le menu revient. Le restaurant espagnol est bien. EN REVANCHE j'ai été très choqué que le chambre soit à l'opposé avec vue Teide et qu'il ait fallu attendre et revenir à la réception pour qu'on me dise qu'il n'était pas possible de changer. Il a fallu être désagréable pour qu'une chambre non disponible le devienne.. Etre un client Internet n'a pas à être méprisé ou changer qqchose.
11 nachten verbleven in november 2022

10/10 – Uitstekend

Oliver

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tolles, Hotel, immer wieder!
Tolles, Hotel super nettes Personal und super Service. Wir, kommen wieder! Liebe Grüße Regine und Oliver Koch
4 nachten verbleven in november 2022
Reactie van Die Hoteldirektion op 14 jan 2023
Liebe Regine, lieber Oliver, vielen Dank für Ihren freundlichen Kommentar. Es ist schön zu lesen, dass Sie einen angenehmen Urlaub bei uns verbracht haben, und wir würden uns freuen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit freundlichen Grüßen

10/10 – Uitstekend

Manuel

7 nachten verbleven in november 2022

10/10 – Uitstekend

Rachel

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay, no complaints!
8 nachten verbleven in november 2022