Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 98 van 320 beoordelingen" "
10 - Uitstekend
98
Gastenscore: 8 - Goed. 143 van 320 beoordelingen" "
8 - Goed
143
Gastenscore: 6 - Redelijk. 40 van 320 beoordelingen" "
6 - Redelijk
40
Gastenscore: 4 - Matig. 23 van 320 beoordelingen" "
4 - Matig
23
Gastenscore: 2 - Ontzettend slecht. 16 van 320 beoordelingen" "
2 - Ontzettend slecht
16
8,6/10
Netheid
8,4/10
Personeel en service
7,8/10
Voorzieningen
7,8/10
Staat van de accommodatie en faciliteiten
7,4/10
Milieuvriendelijkheid
Beoordelingen
2/10 – Ontzettend slecht
Elizabeth
20 apr 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Elizabeth
1 nacht verbleven in april 2024
10/10 – Uitstekend
Stephen
Reisde met partner
3 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was on the ground floor which we asked for. It was freshly decorated and very clean. The staff were very polite and efficient.
Stephen
1 nacht verbleven in maart 2024
Reactie van Ankit Unnarkar op 6 mrt 2024
Dear Stephen,We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ankit Unnarkar Hotel Manager
10/10 – Uitstekend
Vincent
26 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Anna on the front desk was great.
Sadly there is no gym.
Vincent
3 nachten verbleven in februari 2024
Reactie van Ankit Unnarkar op 28 feb 2024
Dear Vincent,We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ankit Unnarkar Hotel Manager
8/10 – Goed
Ben
25 jan 2024
Positief: Comfort kamer
not the best
Somewhat puzzled why my superior room is £50 more the day after. i have no objection paying over £115 for a room but it needs to be in good repair. parts of the room where broken, paint peeling by the door and the toilet flush very intermittent, the fan didn't work either so surprised the fire alarm didn't go off.
Ben
1 nacht verbleven in januari 2024
6/10 – Redelijk
Janet
6 jan 2024
Negatief: Personeel en service
Breakfast was a shambles. We had to clear and set our own table and member of staff was disinterested. Also food was congealed. Stayed here many times but hotel has deteriorated.
Janet
1 nacht verbleven in december 2023
Reactie van Ankit Unnarkar op 19 jan 2024
Dear Janet, We sincerely appreciate your continued patronage and the time you took to share your feedback. It is disheartening to learn that your recent breakfast experience did not meet the standards we strive to uphold.We apologize for the inconvenience you faced in having to set your own table and the apparent lack of attentiveness from our staff. This is certainly not the level of service we aim to provide, and we are addressing these issues with our team to ensure a more engaging and responsive dining experience.Furthermore, we are sorry to hear about the quality of the food, and we will be investigating the congealed dishes immediately to rectify this lapse in our kitchen processes.Your loyalty is highly valued, and we want to assure you that we are taking your feedback seriously. Steps are being taken to address the concerns you've raised, and we are committed to regaining your trust during your future stays with us.Thank you for bringing these matters to our attention. If there's anything specific you would like to discuss or if you plan on staying with us again, please feel free to reach out directly to me.Best regards,Ankit Unnarkar Hotel Manager
6/10 – Redelijk
Ben
Zakenreiziger
29 dec 2023
Positief: Comfort kamer
Negatief: Netheid
Disappointed
Arrived and had to wait several minutes for Reception, the hotel looked quiet. I went to my room and parts of it had not been cleaned. One of the bed side units had water spilt on it and they had marks from drinks on other parts of the room. The sink had not been cleaned properly and the towel had a hole in it. Disappointed considering this was a superior room, it did not feel like it and that somebody had previously been in the room. When I went to reception to complain there was nobody there due to the bar area being very busy. The Tv and remote control did not work correctly and often just switched off. I have stayed here several times and this was the worst experience so far.
Ben
2 nachten verbleven in december 2023
2/10 – Ontzettend slecht
Adam
Zakenreiziger, Reisde met familie en kleine kinderen
18 dec 2023
Positief: Netheid, voorzieningen
When I arrived to check in around 6pm there was nobody on Reception & I had to wait over 10 minutes before anyone appeared. I even tried calling the Landline phone twice, nobody answered!
Also, it appeared that my booking had not been put onto the Hotel system for some unknown reason.
The room had no USB charge points which is quite old hat these days!
Adam
1 nacht verbleven in december 2023
Reactie van Ankit Unnarkar op 20 dec 2023
Dear Adam,Thank you for taking the time to give us feedback about your recent stay at the Mercure Newbury West Grange Hotel. We are sorry to hear that it did not meet your expectations.At the Mercure Newbury West Grange Hotel, we pride ourselves on providing excellent service and an enjoyable stay. We strive to offer all of our guests a comfortable and pleasant experience. We understand that it can be frustrating when there is a delay in Check In , or when there is a miscommunication in regards to bookings. Please accept my sincere apologies for that due to system error your booking wasn't featuring in our system. However as a service recovery we did offer you an upgraded Superior Room but unfortunately we don't have any USB charger in the room however there are lot many sockets to plug in your device. We truly appreciate you bringing this issue to our attention and we thank you for your valuable feedback. We hope that you will consider staying with us again in the future as we strive continuously to improve our services and facilities.Kind Regards, Ankit UnnarkarHotel Manager
10/10 – Uitstekend
Simon
Reisde met een groep
3 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simon
1 nacht verbleven in december 2023
Reactie van Ankit Unnarkar op 9 dec 2023
Dear Simon,We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Ankit Unnarkar Hotel Manager
6/10 – Redelijk
Geverifieerde reiziger
Zakenreiziger
30 nov 2023
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Last time I stay there
Service is always a problem as there are generally not enough staff.
Geverifieerde reiziger
1 nacht verbleven in november 2023
Reactie van Ankit Unnarkar op 2 dec 2023
Thank you for taking the time to share your experience with us at the Mercure Newbury West Grange Hotel. We appreciate your feedback and take all comments seriously. We strive to provide exemplary service to each and every guest, and we regret that we were unable to meet your expectations this time around. Our hotel philosophy is to put our guests first; we want our guests to have a pleasant and comfortable stay with us. We sincerely apologize for any inconvenience caused by the staffing levels during your stay. Thank you again for your review. We hope you will consider staying with us again in the future so that we may have another chance to prove our commitment to providing excellent service.Kind Regards,Ankit UnnarkarHotel Manager
8/10 – Goed
Nicola
Zakenreiziger
25 nov 2023
Positief: Personeel en service
Breakfast was ok depending on what you picked but it may have just been an off day as the food in the hotel the night before was lovely.
Nicola
1 nacht verbleven in november 2023
Reactie van Ankit Unnarkar op 2 dec 2023
Dear Nicola,Thank you for taking the time to review your recent stay with us here at the Mercure Newbury West Grange Hotel. We are pleased to hear that you enjoyed your evening meal with us and we apologize for any issues with the breakfast selection. We strive to ensure all our guests have a positive experience and if there is anything we can do to improve on our breakfast options, please do not hesitate to let us know. Thank you again for your feedback, and we hope to welcome you back soon.Kind Regards,Ankit UnnarkarHotel Manager
2/10 – Ontzettend slecht
trevor
Zakenreiziger
17 okt 2023
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
dirty
very old mattress, dirty bedding, dirty towels, mouldy shower area, no water pressure for shower to work above your knees, uncomfortable bed , very unpleasent stay, had originally booked to stay for the week but checked out after 1st night,
disappointed an understatment
trevor
1 nacht verbleven in oktober 2023
8/10 – Goed
Patricia
15 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable.
Patricia
1 nacht verbleven in oktober 2023
Reactie van Ankit Unnarkar op 27 nov 2023
Dear Nicola,Thank you for taking the time to review your recent stay with us here at the Mercure Newbury West Grange Hotel. We are pleased to hear that you enjoyed your evening meal with us and we apologize for any issues with the breakfast selection. We strive to ensure all our guests have a positive experience and if there is anything we can do to improve on our breakfast options, please do not hesitate to let us know. Thank you again for your feedback, and we hope to welcome you back soon.Kind Regards,Ankit UnnarkarHotel Manager
4/10 – Matig
Geverifieerde reiziger
Zakenreiziger
27 sep 2023
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Poor Customer Service
When checking in, the reception staff totally ignored me and was extremely unattentive. Upon checking out, reception unattended. Eventually took a few separate staff members to finally be able to check out. The final staff member was very helpful and apologetic.
Geverifieerde reiziger
1 nacht verbleven in september 2023
10/10 – Uitstekend
Peter
29 aug 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Peter
2 nachten verbleven in augustus 2023
Reactie van sarah op 30 aug 2023
thank you so much for your valued feedback. we wish you a pleasant day. we hope to see you again soon.
10/10 – Uitstekend
Penny
31 jul 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a comfortable hotel. Thank you!
Penny
1 nacht verbleven in juli 2023
6/10 – Redelijk
Nicholas
31 jul 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Lots of little things lacking over the breakfast service, main issue not enough staff.
Nicholas
1 nacht verbleven in juli 2023
6/10 – Redelijk
Edward
24 jul 2023
Edward
1 nacht verbleven in juli 2023
Reactie van Reception op 28 jul 2023
Thank you for your review. We hope to see you again soon
6/10 – Redelijk
Richard
Zakenreiziger
30 jun 2023
Negatief: Staat van de accommodatie en faciliteiten
2 night stay
1st night the downstairs room was very hot. Even though there was a fan, this would only circulate the warm air. 2nd night different room, the room's air con broke down! Dinner is ok, particularly if you like burgers, starters were much better. Drinks very expensive. Rooms were clean, service quite good however.
Richard
1 nacht verbleven in juni 2023
2/10 – Ontzettend slecht
James
6 jun 2023
James
1 nacht verbleven in juni 2023
10/10 – Uitstekend
Ann
Reisde met familie
20 mei 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Propeety was very tidy and clean , staff very plesent and helpfull
Ann
1 nacht verbleven in mei 2023
10/10 – Uitstekend
Ben
11 mei 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant
I have stayed here several times but his was certainly the best. Great check in from Keith and lovely room. Unfortunately due to work commitments i did not eat in the restaurant or frequent the bar, however its always a great experience. Breakfast was good and my check out at 4.00am was also spot on. thanks Mercure Newbury Team.
Ben
2 nachten verbleven in mei 2023
8/10 – Goed
Anne
Reisde met partner
4 mei 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for meeting up with my daughter the next day at 4 Kingdoms Adventure Park only 10 mins away. The Food was very tasty and the hotel was in quiet and peaceful surroundings. We will definitely stay there again.
Anne
1 nacht verbleven in april 2023
10/10 – Uitstekend
yingxuan
Zakenreiziger
25 apr 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
yingxuan
2 nachten verbleven in april 2023
8/10 – Goed
KAREN
24 apr 2023
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
KAREN
2 nachten verbleven in april 2023
10/10 – Uitstekend
casey
19 apr 2023
casey
1 nacht verbleven in april 2023
10/10 – Uitstekend
Vincent
30 mrt 2023
Vincent
1 nacht verbleven in maart 2023
10/10 – Uitstekend
brian
6 mrt 2023
brian
1 nacht verbleven in maart 2023
10/10 – Uitstekend
Clifton
Zakenreiziger
11 jan 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice atmosphere
Clifton
4/10 – Matig
Andy
Zakenreiziger
14 dec 2022
Positief: Staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Brrrrrrr
Heating system not working. Room cold on arrival. Used small electric/oil radiator which almost got the room up to acceptable temp by morning. Breakfast disappointing.
Andy
1 nacht verbleven in december 2022
10/10 – Uitstekend
Simon
Reisde met een groep
27 nov 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simon
1 nacht verbleven in november 2022
8/10 – Goed
Paul
21 nov 2022
Paul
1 nacht verbleven in november 2022
8/10 – Goed
Sarah
30 okt 2022
Positief: Netheid, personeel en service en comfort kamer
Sarah
2 nachten verbleven in oktober 2022
10/10 – Uitstekend
Ben
Zakenreiziger
6 okt 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Another Great stay at the Mercure Newbury. Polite and professional service throughout my stay.
Ben
1 nacht verbleven in oktober 2022
4/10 – Matig
Klaudiusz
Zakenreiziger
1 okt 2022
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Klaudiusz
3 nachten verbleven in september 2022
10/10 – Uitstekend
Lisa
Reisde met partner
20 sep 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fast check in. Friendly and helpful staff
Lisa
1 nacht verbleven in september 2022
8/10 – Goed
KAREN
Reisde met een groep
19 sep 2022
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Racing weekend
Hotel was nice and clean but lack of staff meaning alot of waiting at breakfast, bar and restaurant services but still had a pleasant stay with friends
KAREN
2 nachten verbleven in september 2022
8/10 – Goed
Michael
Zakenreiziger
10 sep 2022
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1week stay
Hotel is quite nice, doesn’t look much from the outside but much better inside. Couldn’t increase the temperature in my room above 21 degrees. Breakfast looks very nice but all of the “hot” food was actually quite cold.
Michael
4 nachten verbleven in september 2022
6/10 – Redelijk
COLIN
Reisde met familie
31 aug 2022
Handy for the Crem!
Inattentive Staff who couldn't use the machinery to make a Coffee!
COLIN
1 nacht verbleven in augustus 2022
4/10 – Matig
Geverifieerde reiziger
30 aug 2022
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Small, noisy and uncomfortable rooms
Rather disappointing and uncomfortable stay - we were staying having attended a wedding nearby so needed to iron some shirts. The first attempt to get one was forgotten about by reception, the second attempt resulted in a broken iron and the third in an iron which left brown stains all over the shirts. The room was also very tiny and left about 50cm around the bed on all sides meaning that very difficult to navigate when trying to iron a shirt. In respect of the stay itself, the bed was poor quality, very firm and could feel every spring - not what you'd expect having paid nearly £120 for one night. Also there was a loud fan being run all night directly outside the room. On check out was not even asked how the stay was - we suspect because they knew it was not going to be a glowing review 😂
Geverifieerde reiziger
1 nacht verbleven in augustus 2022
4/10 – Matig
Amanda
Reisde met familie
26 aug 2022
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
No air conditioning in rooms despite what they say
We had booked a room months in advance and the booking clearly stated in more that one place that the rooms had air conditioning. When we got there the person at the front desk responded to my question about whether or not there was AC with "there should be". There was not. Turns out only some of the rooms have AC. I can not express to you how little she cared. The response was, "well we are fully booked so I don't think there is anything I can really do". Hotels.com even called them and they did nothing about it. The one thing I would say is that the hotel is fine other than that, but make sure when you book that you call and make sure that your room definitely has AC. Also, we did not eat but apparently the food is terrible. There is a great pub down the street that had really good food. Berkshire Arms.
Amanda
1 nacht verbleven in augustus 2022
8/10 – Goed
Jan
Zakenreiziger
7 jul 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Couldn't seem to get the air con to cool or fan speed up, but windows open (great!) and my own fan was fine.
Jan
1 nacht verbleven in juli 2022
4/10 – Matig
Chris
5 jul 2022
Negatief: Personeel en service
Chris
2 nachten verbleven in juli 2022
Reactie van sarah op 6 jul 2022
hello chris, i am sorry you feel you had to rate us a 4 please could you tell us why you gave that rating?
6/10 – Redelijk
Brian
19 jun 2022
Brian
1 nacht verbleven in juni 2022
10/10 – Uitstekend
MATTHEW
Reisde met partner
16 jun 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet and good food. Have stayed before and will stay again.
MATTHEW
2 nachten verbleven in juni 2022
8/10 – Goed
paul
Reisde met een groep, Reisde met partner
7 mei 2022
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
quite location easy parking.could be cleaner in bathroom in and around toilet
paul
2 nachten verbleven in april 2022
8/10 – Goed
Ben
11 mrt 2022
Ben
1 nacht verbleven in maart 2022
6/10 – Redelijk
Tomas
16 feb 2022
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tomas
4 nachten verbleven in februari 2022
10/10 – Uitstekend
Angela
12 feb 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Angela
1 nacht verbleven in februari 2022
8/10 – Goed
Elaine
Reisde met familie
6 feb 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten