4/10 – Matig
Susie D.
22 jan 2017
Tired and cramped apartment, good customer service.
We booked this apartment for five people for a week's skiing. On arrival, we were disappointed to note issues.
Firstly, the bunk-beds are in the corridor by the bathroom/toilet (not in an alcove as we expected). As a result you can't open the bathroom door fully when the beds are out, and the people sleeping in them are woken in the night by people going to the loo. We "solved" this by putting our deepest sleeper there and others in the living room, but it did mean 3/5 people having to fully pack up their beds daily.
Secondly, there were significant maintenance issues, such as dodgy electric fittings, rickety furniture and some slightly iffy looking pillows. We reported these to the agency, which, given the long list of complaints, resulted in prompt action and most things being fixed quickly.
Note that while the apartment is on the 4th floor, it's on a hill, which means it's the equivalent of the 1st floor, so you do hear everything that's going on outside. Not so great for our two light sleepers.
There were some good things: the kitchen is mostly new and there is lots of hot water for the shower. The living room -is- big, which meant we were not tripping over each other. The block is well located, not near to noisy bars, but a very short walk to be able to ski. And as I say the agency customer service was helpful.
Note this is a budget apartment. So while you can hire bedding and towels, you need to bring/buy everything else: tea towels, bath mat, dish soap, hand soap x 2, dish sponges. We did get given a single loo roll! There's a supermarket a five minute walk away in town.
We had a good holiday - we particularly liked the swish Whitney Bar at the Nevada Hotel with its enormous resident St Bernard dog. (Try the hot chocolate!) Skiing was very good too. Overall this is a basic, budget flat that could do with some TLC. Better for 2-4 people than the 6 it's listed for, and you need at least one deep sleeper and a sense of humour!