My partner and I stayed for one night with our dog, Lizzie. We were booked into the attached self-contained cottage and we're looking forward to a comfortable stay.
On arrival the owner advised that dogs were not allowed in the cottage (this was not mentioned on thehotels.com website, which stated ‘dog friendly’). We made the owner aware of this who reluctantly acknowledge the situation, grabbed the key and lead us to the cottage.
The cottage is on 2 levels, was a hot day and none of the windows had been opened ahead of time and was extremely over heated, smelt stuffy and was unclean in many areas.
The wooden blinds on the window were damaged, the two seater small sofa was a second hand item covered by a dark coloured tatty throw. The refrigerator in the room was old and made a loud buzzing sound. The television was small, bottom end wall mounted.
Downstairs into the bedroom was a cooler but damp smell, un-ventilated space, with all windows closed. The carpet was dark blue low quality, aged. An electric portable radiator, very old, illuminated the room with a spark every time the thermostat clicked. The bathroom window recessed into a deep wall, unreachable to open it. The towel rail was running flat out hot, with a broken thermostatic valve meaning it could not be shut off.
Everything about this cottage was low quality, tired, neglected, but rented out at £200 per night.
The hotel screamed lack of maintenance, what is tatty, unloved and in need of repairs everywhere.