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Beoordelingen van Legends Casino Hotel

3.5 out of 5
Legends Casino Hotel
580 Fort Rd, Toppenish, WA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 514 van 964 beoordelingen" "
Gastenscore: 8 - Goed. 206 van 964 beoordelingen" "
Gastenscore: 6 - Redelijk. 94 van 964 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 964 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 76 van 964 beoordelingen" "

9,0/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Mingo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice, the fridge froze our sodas sovI let them know. The buffet for breakfast is $22 a person but did have lots of good options. The pool and hot tub are bice and they do have adult hours from 9pm to 12am. Decent food court.....I give it an 8 for value for money, just know its 30 minutes to Yakima if you want more to do. But nice place overall!
1 nacht verbleven in mei 2024
Reactie van Kim op 21 mei 2024
Thank you for being our guest and sharing your experience! We hope to see you again soon.

10/10 – Uitstekend

Linda

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Kim op 22 mei 2024
Thank you for being our guest!

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved it
1 nacht verbleven in mei 2024
Reactie van Kim op 20 mei 2024
Thank you! We hope to see you again soon.

10/10 – Uitstekend

Helen

Reisde met familie
Great stay. Casino is awesome. Varied and newer machines. Very pleasant staff. I was pleasantly surprised by some of the prior reviews - far exceeded my expectations. Huckleberry suite was perfect!
2 nachten verbleven in mei 2024
Reactie van Kim op 20 mei 2024
Thank you for being our guest and sharing your experience! We're thrilled that we exceeded your expectations, and we hope to see you again soon.

10/10 – Uitstekend

Michael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was big and clean kinda had a smell in the bathroom coming from drain but it was very nice my wife and I can't wait to go back by ourselves without the kids
1 nacht verbleven in mei 2024
Reactie van Kim op 15 mei 2024
Thank you for being our guest and sharing your experience. We hope you shared your concern about the drain with our team during your visit to allow us to make improvements. We look forward to seeing you again soon!

10/10 – Uitstekend

Toby Shannon, Burien

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a good time and plan on returning in the future.
1 nacht verbleven in mei 2024
Reactie van Kim op 15 mei 2024
Thank you! We look forward to your next visit.

6/10 – Redelijk

James

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Room was clean and spacious. The staff were personable and effecient. Bed was okay. Dining options were limited. Think theme park food. Pizza, burgers...no fine dining
1 nacht verbleven in mei 2024
Reactie van Kim op 13 mei 2024
Thank you for being our guest and sharing your feedback.

8/10 – Goed

Dale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lots of parking available, although not so much near the motel entrance. Safe area on the property, just not a great idea to be walking around off the property, esp. at night.
1 nacht verbleven in mei 2024
Reactie van Kim op 15 mei 2024
Thank you for being our guest and sharing your experience! We do offer complimentary valet for the convenience of our guests. We hope you choose to visit again soon.

10/10 – Uitstekend

Guadalupe

Reisde met familie
Positief: Voorzieningen
It’s nice to be greeted by the staff who remember who you.
1 nacht verbleven in mei 2024
Reactie van Kim op 13 mei 2024
Thank you for being our guest and sharing your experience! We look forward to your next visit!

8/10 – Goed

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
need handle bars and chairs in all showers need paper schedule of hours of parts of the casino no smoking is good idea
1 nacht verbleven in mei 2024
Reactie van Kim op 13 mei 2024
Thank you for being our guest and sharing your feedback! We hope to see you again soon.

10/10 – Uitstekend

Katherine, Tucson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Kim op 13 mei 2024
Thank you for being our guest!

10/10 – Uitstekend

Brianna

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Peacefil
1 nacht verbleven in mei 2024
Reactie van Kim op 9 mei 2024
Thank you! We hope to see you again soon.

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were pleasantly surprised at this facility! Very clean, very quiet and the restaurant food was very good! This is a completely non smoking hotel which is very nice for us!! Beds were very comfortable but needs softer pillows!! We would definitely stay again!!
1 nacht verbleven in mei 2024
Reactie van Kim op 9 mei 2024
Thank you for being our guest and sharing your experience! We look forward to your next visit.

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean and quiet
2 nachten verbleven in mei 2024
Reactie van Kim op 7 mei 2024
Thank you for being our guest and sharing your experience! We hope to see you again soon.

4/10 – Matig

Lauri

I was not able to check in and tried to give the room to another family member. I was not able to conract anyone ,anywhere to help.
1 nacht verbleven in mei 2024
Reactie van Kim op 9 mei 2024
Thank you for reaching out. Unfortunately, we are unable to provide much feedback via the public forum.

10/10 – Uitstekend

Norma L

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es excelente
1 nacht verbleven in mei 2024
Reactie van Kim op 6 mei 2024
Thank you for being our guest! We hope to see you again soon.

10/10 – Uitstekend

Cynnamon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was large and comfortable! All the staff was so kind and helpful! Dining options were amazing! So impressed! Thank you Legends!!
1 nacht verbleven in mei 2024
Reactie van Kim op 6 mei 2024
You are very welcome. Thank you for being our guest and sharing your experience! We look forward to your next visit.

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, spacious rooms, friendly staff
1 nacht verbleven in mei 2024
Reactie van Kim op 6 mei 2024
Thank you for being our guest and sharing your experience! We look forward to your next visit.

10/10 – Uitstekend

Warren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the atmosphere
1 nacht verbleven in mei 2024
Reactie van Kim op 6 mei 2024
Thank you for being our guest and sharing your experience! We hope to see you again soon.

4/10 – Matig

James

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
The room had dog crap in it, and no alcohol was allowed on the property, it did not say anything about that when booking the room!
2 nachten verbleven in april 2024
Reactie van Kim op 7 mei 2024
Thank you for being our guest! We only allow service animals in the hotel. While we show that you spoke with our team during your stay, it was regarding another matter. We hope our team was able to resolve any concerns.

4/10 – Matig

Lizeth

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van Kim op 6 mei 2024
Thank you for being our guest. We hope you shared your concerns with our team during your visit to allow us to improve your experience.

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleased with the accommodations.
1 nacht verbleven in april 2024
Reactie van Kim op 3 mei 2024
Thank you for being our guest and sharing your experience! We hope to see you again soon.

8/10 – Goed

Jennifer

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
None
1 nacht verbleven in april 2024
Reactie van Kim op 29 apr 2024
Thank you!

10/10 – Uitstekend

Magdalena

1 nacht verbleven in april 2024
Reactie van Kim op 30 apr 2024
Thank you for being our guest!

10/10 – Uitstekend

Cheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kim op 29 apr 2024
Thank you for being our guest!

10/10 – Uitstekend

robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place!
1 nacht verbleven in april 2024
Reactie van Kim op 29 apr 2024
Thank you for being our guest and sharing your experience! We hope to see you again soon.

10/10 – Uitstekend

Noel

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The security was nice and made me feel safe. Food court tables were dirty and i wiped my own table down as 6- 8 employees stood and watched.
1 nacht verbleven in april 2024
Reactie van Kim op 29 apr 2024
Thank you for being our guest and sharing your experience! We're pleased to learn that your interaction with security was great, and we apologize for the food court tables. We've shared this experience with our food and beverage director. We hope to see you again soon.

8/10 – Goed

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best rates in the area.
1 nacht verbleven in april 2024
Reactie van Kim op 26 apr 2024
Thank you! We look forward to seeing you again.

10/10 – Uitstekend

Myrla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kim op 25 apr 2024
Thank you for being our guest! We hope to see you again soon.

8/10 – Goed

Patricia

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Checking in was painful, and their card reader wasn’t working so I had to get cash out for their security deposit. Once I got into the room I was happy. The room was very clean and had a great layout and amenities.
1 nacht verbleven in april 2024
Reactie van Kim op 22 apr 2024
Thank you for being our guest! We apologize for the challenges during check-in, and we appreciate that you shared your experience with us. We hope you choose to visit again soon.

8/10 – Goed

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Kim op 22 apr 2024
Thank you for being our guest!

4/10 – Matig

Raquel

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was disappointed with the food for it being a buffet it was discusting . The pool was dirty. The shower in the pool area was broken so we couldnt even wash off after swimming. The room was half made up.
2 nachten verbleven in april 2024
Reactie van Kim op 22 apr 2024
Thank you for being our guest! We hope you shared your room and pool concerns with our team to allow us to make immediate improvements.

10/10 – Uitstekend

Brian

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Clean, spacious rooms!
1 nacht verbleven in april 2024
Reactie van Kim op 22 apr 2024
Thank you for being our guest! We look forward to your next visit.

8/10 – Goed

Gregg, Concrete

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Kim op 22 apr 2024
Thank you for being our guest!

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was extremly friendly.
1 nacht verbleven in april 2024
Reactie van Kim op 22 apr 2024
Thank you for being our guest and sharing your experience! We hope to see you again soon.

10/10 – Uitstekend

Jeannine

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best part of the service is was security being able to unlock my vehicle when my key fob died. They were friendly and kind and unwilling to accept a tip. They saved me on a very important day and helped me keep my cool. Magical staff and I am grateful for them. I plan on staying here on every visit. Above and beyond. Oh, and the coffee bar beats Starbucks!
2 nachten verbleven in april 2024
Reactie van Kim op 18 apr 2024
Thank you for being our guest! We're glad security was able to assist, and we look forward to your next visit.

10/10 – Uitstekend

Britney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kim op 22 apr 2024
Thank you for being our guest!

10/10 – Uitstekend

Elvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The only thing I didn’t like about the place is the parking. It was hard to find a parking spot in the afternoon. The place have to have parking for the guest people.
1 nacht verbleven in april 2024
Reactie van Kim op 17 apr 2024
Thank you for being our guest and sharing your experience. We have a vast parking field, and for the convenience of our guests, we offer complimentary valet parking as well. We hope you'll try it during your next visit.

4/10 – Matig

Isabel

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
1/3 Room was dirty and TV was not working, remote control was missing
1 nacht verbleven in april 2024
Reactie van Kim op 16 apr 2024
Thank you for being our guest. We hope you shared your concerns with our team during your visit to allow us to improve your experience.

8/10 – Goed

Laura

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view, quiet, great outside space, excellent security. Nice newer room.
2 nachten verbleven in april 2024
Reactie van Kim op 16 apr 2024
Thank you for being our guest and sharing your experience! We look forward to your next visit.

4/10 – Matig

Amy

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
There was nothing wrong with my stay. I got a suite that had a separate bedroom and two bathrooms/showers. When we got to the room there were no towels or trash bags. I think they forgot to prep the room before my arrival. I called the front desk, and let them know I had nothing in the room when I got there and that I would appreciate it if they could bring up some towels washcloths bags and blankets; seemed like a normal request. The housekeeping gentleman who arrived gave me ONE TOWEL AND ONE BLANKET. I laughed and asked if this is all I get, he politely smiled and waved goodbye and left! Maybe a language barrier, but I did not get that impression. Definitely not worth the 150.
1 nacht verbleven in april 2024
Reactie van Kim op 15 apr 2024
Thank you for being our guest, and we apologize both for the missed items during housekeeping's turnover of the room and the response. We've shared your experience with our directors. We hope you choose to visit again.

6/10 – Redelijk

Pa

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Kim op 16 apr 2024
Thank you for being our guest!

10/10 – Uitstekend

Cesar Rosales

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo bien
1 nacht verbleven in april 2024
Reactie van Kim op 15 apr 2024
Thank you for being our guest! We hope to see you again soon.

8/10 – Goed

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a fun time staying at the hotel and enjoying the amenities of the casino. The room was really nice. Very comfortable. Hotel staff seemed shorthanded during our stay but that really didn’t affect our time there.
1 nacht verbleven in april 2024
Reactie van Kim op 15 apr 2024
Thank you for being our guest and sharing your experience! We are thrilled you had fun, and we hope to see you again soon.

10/10 – Uitstekend

Alex

1 nacht verbleven in april 2024
Reactie van Kim op 6 mei 2024
Thank you for being our guest! We hope to see you again soon.

10/10 – Uitstekend

Deborah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kim op 15 apr 2024
Thank you for being our guest! We hope to see you again soon.

6/10 – Redelijk

Amy

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Check in was not good. Waited an hour and a half after check in time for our room to be ready, and then when they sent us up, it still wasn’t ready. Finally got another room that was poorly cleaned.
1 nacht verbleven in april 2024
Reactie van Kim op 15 apr 2024
Thank you for being our guest and sharing your experience! We apologize for the delay at check-in, and we hope you let our front desk team know about the room during your stay. We hope you choose to visit again.

4/10 – Matig

Christine

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros: room was clean and priced very low for the quality of the room. If yoi are attending a concert, the venue is small and you will have a good seat almost anywhere you sit. Cons: It seems to be an open secret that the customer service is your trade off here. After the concert we attended, there was a very large line for the elevators back up to the rooms (one of the 2 appeared to be out of order). I asked the front desk attendant where the stairs were located and was told they are only available for emergencies. I then realized they had removed (or maybe never installed) any signage labeling the stairways, so if there was an emergency we had no idea where to find them. After several more minutes in line the second elevator was pried open from the inside by several men and the people inside started to cheer and run out into the lobby. Apparently they had been trapped in the elevator for some time and had been ringing the emergency bell and screaming for help, with zero response from staff. The front desk staff and security podium staff (all within eyesight and earshot) did not bat an eye at any of this. The man behind us in line just laughed and said, yeah the rooms are cheap but the customer service is non-existant. We were planning to gamble later but being two women traveling on our own and seeing staff literally look the other way when guests were in distress, we choose to stay in our room. We will not be returning as we did not feel safe at this establishment.
1 nacht verbleven in april 2024
Reactie van Kim op 16 apr 2024
Thank you for being our guest and joining us for a concert! We’re thrilled to learn that you enjoyed the show. Our elevators both passed a routine inspection earlier in the week. During your visit, one elevator did go down for approximately two hours. We delayed responding to your review as we checked in with the supervisors on duty to confirm that there were in fact no passengers were inside the malfunctioning elevator for any period of time. The group outside may have just been excited for the completion of the repair due to delays, and our vendor arrived within two hours to restart the lift.It is true that our stairwells are opened for emergencies only. Since one of our elevators remained operational, our on-site team made the decision to allow guests to return to their rooms via that elevator. We do appreciate your feedback, and we’ve shared it with our directors who will review the emergency stairwell criteria.Thank you again for being our guest, and we hope you will choose to visit again.

6/10 – Redelijk

Lauren, Hampton

Reisde met partner
Positief: Netheid
We stayed there because we had tickets to a show at the event center in the hotel. The elevator broke after the show and the hotel doesn’t have stairs (only a flight that will set off a fire alarm, but none to access rooms if you didn’t want or couldn’t take the elevator). The wait for the elevator was long and I feel the lack of stairs is an issue. The hotel has you sign an agreement not to drink or smoke on the premises but at the concert there were many people around us drinking alcohol they had snuck in, because security wasn’t very detailed. People were openly smoking pot and the staff didn’t seem to notice or care and it was disappointing because, as you can imagine, people who are drunk and on drugs don’t care much about how their actions impact those around them. They were falling all over the place, loud, and rude. The seats that Legends sets up for events are connected to one another in clusters of three and people bouncing and moving and jumping around moves you and your seat significantly the entire time. I was glad to see the band but disappointed the event staff at the hotel don’t do more thorough searches or crowd control. Not everything was bad, but as you know a few bad experiences can overshadow an event. The food at the food court was good and reasonably priced, and the room was clean with coffee and complimentary water.
1 nacht verbleven in april 2024
Reactie van Kim op 14 apr 2024
Thank you for being our guest and sharing your experience. We appreciate the feedback regarding the concert you attended, and we’ve shared it with our directors for planning future events. We hope you choose to join us for another event in the future.

8/10 – Goed

Amber

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
This is a dry casino, which is important to know. We booked a suite and I arrived at 2:56 and was told it wasn’t ready yet. I inquired, as I thought check in was at 3. They said “check in starts at 3”. I watched several people get room keys and I was told to wait and should be within 30 minutes. My husband m’s foot was broken and this was a huge inconvenience to wait. We were there for a concert, and after one elevator had suddenly crashed down to the first floor scaring guests and was out of service. Very disorganized response from security. Wait staff at buffet was attentive and kind but food was limited.
1 nacht verbleven in april 2024
Reactie van Kim op 14 apr 2024
Thank you for being our guest. We apologize for the delay at check-in. Unfortunately, the room type booked for your stay was unavailable due to late check-outs until a little later.We appreciate your feedback, and again we apologize for the inconvenience.