Barbecue/picknickplaats

Beoordelingen van Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
675 Fort Henry Rd, Triadelphia, WV

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 298 van 675 beoordelingen" "
Gastenscore: 8 - Goed. 222 van 675 beoordelingen" "
Gastenscore: 6 - Redelijk. 75 van 675 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 675 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 675 beoordelingen" "

8,2/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Edwin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A
3 nachten verbleven in april 2024
Reactie van Manager op 24 apr 2024
Hello Edwin,Thank you for taking the time to share your feedback. We appreciate your insights and will take them into consideration for future improvements. Your experience is important to us, and we hope to welcome you back in the future.

10/10 – Uitstekend

Gracie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, good breakfast, friendly staff!!
2 nachten verbleven in april 2024
Reactie van Manager op 25 apr 2024
Hello Gracie,We're delighted to hear you enjoyed your stay with us, especially the breakfast and our friendly team. Your positive feedback motivates us to continue providing exceptional experiences for all our guests.

6/10 – Redelijk

Destiny

Zakenreiziger, Reisde met familie en kleine kinderen
Dated, could be cleaner. Great breakfast choices.
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Destiny, Thank you for sharing your feedback with us. We appreciate your positive comments about our breakfast options. Your input regarding the cleanliness will be shared with our team for review and improvement. We strive to ensure all our guests have a comfortable stay.

10/10 – Uitstekend

Gabrielle

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean! Super comfortable beds, I slept like a baby!
2 nachten verbleven in april 2024
Reactie van Manager op 17 apr 2024
Hello Gabrielle,We are delighted to hear that you found our hotel clean and enjoyed a comfortable sleep in our beds. Guest satisfaction is our top priority, and we strive to provide a cozy environment for all our visitors. Should you have any future accommodation needs, please feel free to reach out to us directly for assistance.

8/10 – Goed

Diane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 17 apr 2024
Hello Diane, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 – Uitstekend

Jacqueline

2 nachten verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Jacqueline,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

10/10 – Uitstekend

TERRY, READING

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 11 apr 2024
Hello TERRY,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another amazing stay.

8/10 – Goed

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 11 apr 2024
Hello Carol,We're thrilled to hear you enjoyed your stay with us! Our team looks forward to welcoming you back soon for another fantastic experience.

4/10 – Matig

Brooke

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 10 apr 2024
Hello Brooke, We're sorry to hear that your experience didn't meet expectations. Please reach out to us directly with any specific feedback so we can address your concerns and improve our services.

2/10 – Ontzettend slecht

Ashley

1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Ashley, We're sorry to hear you didn't fully enjoy your stay. Please don't hesitate to reach out to us with any specific feedback you may have. We value all guest experiences and aim to improve based on your input.

2/10 – Ontzettend slecht

Melissa

Rom wasn’t cleaned when showed up. Pool smelled like Sewer and hot tub not working. Think should get some kind of refund
2 nachten verbleven in maart 2024
Reactie van Manager op 9 apr 2024
Hello Melissa, We appreciate you sharing your experience and apologize for any inconvenience. Your feedback is valuable, and we encourage you to reach out to management directly to discuss this matter further. We strive to address all guest concerns and enhance the overall guest experience.

10/10 – Uitstekend

Steve A

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Convenient to the interstate, property is a bit 'tired' from the outside, but clean and generally updated on the interior. Good value for a short stay.
1 nacht verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello Steve A,We appreciate your feedback on your recent stay with us. Our team is glad to hear you found our hotel clean and updated on the interior. We constantly strive to provide a great value for our guests. Should there be any concerns, we recommend reaching out to our management team for further assistance.

10/10 – Uitstekend

Brandi

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Manager op 7 apr 2024
Hello Brandi,We are joyful to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another enjoyable experience.

10/10 – Uitstekend

Justine

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was close to everything I needed to enjoy my stay.
1 nacht verbleven in maart 2024
Reactie van Manager op 1 apr 2024
Hello Justine,We are delighted to hear that our hotel's convenient location enhanced your overall experience. Your satisfaction is our priority. Thank you for choosing to stay with us, we hope to welcome you back soon for another enjoyable visit!

2/10 – Ontzettend slecht

Melissa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Melissa, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any further details about your stay. We value your feedback and would appreciate the opportunity to address any concerns you may have.

8/10 – Goed

Kayla

2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Kayla, We appreciate you choosing our hotel for your stay! We hope to welcome you back soon to exceed your expectations.

8/10 – Goed

Juanita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hot breakfast was delicious! 😋 The room was nice & clean, but the bathroom was small and narrow.
1 nacht verbleven in maart 2024
Reactie van Manager op 20 mrt 2024
Hello Juanita,We are delighted to hear that you enjoyed the delicious hot breakfast during your stay. We appreciate your feedback regarding the room and bathroom size; it's valuable for our continuous improvement efforts. Thank you for choosing our hotel, and we hope to welcome you back soon for another enjoyable stay!

10/10 – Uitstekend

Heather

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel room and bathroom were very clean. The breakfast was excellent according to my husband. Unfortunately, the hot tub is not working at the time of our stay, but we understand those things things happen.
2 nachten verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello Heather,We're delighted that you found the room and breakfast to your satisfaction. While we regret any inconvenience regarding the hot tub, we appreciate your understanding that maintenance issues can occur unexpectedly. Your feedback is invaluable to us for continuously improving our services and facilities.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service at the front desk check in.
1 nacht verbleven in maart 2024
Reactie van Manager op 15 mrt 2024
Hello Robert,We're delighted to hear you had a positive experience with our front desk team. Your satisfaction is our top priority and we appreciate your feedback. We hope to welcome you back for another excellent stay in the future.

8/10 – Goed

Marie

Reisde met familie
Positief: Personeel en service
This property is located, conveniently near the sports center and lots of restaurants . Staff was helpful and friendly
1 nacht verbleven in maart 2024
Reactie van Manager op 12 mrt 2024
Hello Marie,We're delighted to hear you found our location convenient and our staff helpful and friendly. It's our pleasure to provide a positive experience for our guests. Should you have any further feedback, please feel free to reach out to our management team.

6/10 – Redelijk

Letevia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The only thing I didn’t like was the hot tub wasn’t working. It is one of the only reasons I booked here.
2 nachten verbleven in maart 2024
Reactie van Manager op 9 mrt 2024
Hello Letevia,We regret to hear about your disappointment regarding the hot tub. We appreciate your feedback and will share it with our team for future improvements. Thank you for choosing to stay with us.

8/10 – Goed

Dean

2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Dean, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 – Redelijk

Carol

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Rooms could have been alot cleaner. Smelled like sewage in the pool area (hot tub was absolutely gross). Mold all over the heater unit in our room. Wouldn't stay there again.
Reactie van Manager op 7 mrt 2024
Hello Carol, We appreciate your feedback and apologize for any inconvenience. We always strive to maintain a high standard of cleanliness throughout our facilities. Your comments have been documented to ensure we address these issues promptly. Thank you for bringing this to our attention and we hope you will consider staying with us again in the future.

10/10 – Uitstekend

Brandy

1 nacht verbleven in februari 2024
Reactie van Manager op 2 mrt 2024
Hello Brandy,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great place for a one night stay.
1 nacht verbleven in februari 2024
Reactie van Manager op 27 feb 2024
Hello Barbara,We're delighted to hear that you enjoyed your brief visit with us. Should your travels bring you back to the area, we would be honored to host you again.

10/10 – Uitstekend

Mark, Roanoke

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect.
1 nacht verbleven in februari 2024
Reactie van Manager op 17 feb 2024
Hello Mark,We are delighted to hear that you enjoyed your stay with us. If you have any further feedback, please don't hesitate to share it with us. Thank you for choosing our hotel for your accommodation needs.

6/10 – Redelijk

Randi J

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Bar was awesome, the hot tube didn't work and the Ice machine was broken.
Reactie van Manager op 14 feb 2024
Hello Randi J, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our bar. We apologize for any inconveniences caused by the hot tub and ice machine. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was looking for lodging in that area for one evening this fit the bill perfect. It is an older motel the kind I was accustomed to growing up which had food service a lounge and a pool all on site once you parked your car it was all right there even though it's not flashy in the most newest and modern looking it was perfect stayed in a single King room which was nicely clean perfect comfortable bed great TV had everything I needed highly recommend
1 nacht verbleven in februari 2024
Reactie van Manager op 14 feb 2024
Hello Matthew, Thank you for choosing our hotel for your recent stay! We appreciate your kind words about our convenient amenities and comfortable accommodations. Our team works hard to ensure the cleanliness and comfort of our rooms, and we are delighted to hear that you had a great experience. We greatly appreciate your recommendation and hope to welcome you back in the future.

8/10 – Goed

Kelly

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking lot needs paved.
1 nacht verbleven in februari 2024
Reactie van Manager op 13 feb 2024
Hello Kelly, Thank you for sharing your feedback regarding the parking lot. We appreciate your input and understand the importance of a well-maintained area for our guests. We will definitely pass this information along to our management team for their consideration.

10/10 – Uitstekend

Charles, Honolulu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place for short stays
1 nacht verbleven in februari 2024
Reactie van Manager op 10 feb 2024
Hello Charles,Thank you for choosing our hotel for your short stay. We appreciate your feedback and are delighted to hear that you found our property to be a good place for your needs. Should you have any future travel plans, we would love to welcome you back and provide another enjoyable experience.

6/10 – Redelijk

Mary Catherine

2 nachten verbleven in januari 2024
Reactie van Manager op 22 mrt 2024
Hello Mary Catherine, We appreciate you choosing our hotel for your stay. Should you have any feedback to share about your experience, please don't hesitate to reach out to us. We hope to welcome you back in the future for an even better stay!

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Manager op 27 jan 2024
Hello Amanda,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. Should you have any additional feedback or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the near future for another exceptional stay!

8/10 – Goed

Edward

1 nacht verbleven in januari 2024
Reactie van Manager op 22 mrt 2024
Hello Edward, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 – Goed

Amanda

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Last minute booking, turned into a week long stay
I stayed at this hotel last minute due to a death in the family. The staff was very kind, and professional, the hotel was clean and well maintained by the staff. While the property is dated and could use enhancements, I could tell the staff kept up daily to keep things clean, functional and friendly. There was snow most days during the stay, and the staff made sure to keep up with the exterior as well as the lobby. We loved the warm and clean pool/hot tub, and found the complimentary breakfast above average.
4 nachten verbleven in januari 2024
Reactie van Manager op 25 jan 2024
Hello Amanda,Thank you for choosing our hotel during such a difficult time. We are grateful for your kind words about our staff and their professionalism. Your feedback about our well-maintained property and clean facilities is greatly appreciated. We are pleased to hear that you enjoyed the warm and clean pool/hot tub as well as our above-average complimentary breakfast. Your comments will help us continue to provide a comfortable and enjoyable experience for all of our guests.

6/10 – Redelijk

Harold

Reisde met familie
Positief: Personeel en service, comfort kamer
Our stay was a little below average. Both comforters on the beds were noticeably stained and needed to be replaced, which the front desk staff took care of immediately and apologized for the issue. On the next day when we returned to the room that evening , the room had been cleaned but housekeeping didn't leave any toilet paper which was almost gone. The breakfast area was clean and the food was above average.
2 nachten verbleven in januari 2024
Reactie van Manager op 25 jan 2024
Hello Harold, Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by the stained comforters and appreciate our front desk staff for addressing the issue promptly. We regret the oversight in replenishing the toilet paper and apologize for any inconvenience caused. We're glad to hear that you enjoyed the cleanliness of the breakfast area and found the food above average. We appreciate your valuable comments and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 – Uitstekend

Joyce A.

Reisde met familie
Positief: Voorzieningen
It was great having a restaurant at the hotel the staff was amazing and attentive.
1 nacht verbleven in januari 2024
Reactie van Manager op 25 jan 2024
Hello Joyce A.,Thank you for sharing your positive experience at our hotel's restaurant. We greatly appreciate your kind words about our attentive staff. We strive to provide exceptional service to all our guests. We hope to welcome you again in the future for another enjoyable stay.

8/10 – Goed

brian

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
pool got contaminated...puts stress on the kids
1 nacht verbleven in januari 2024
Reactie van Manager op 16 jan 2024
Hello brian, We apologize for any inconvenience caused by the pool situation during your stay. The hotel's priority is providing a safe and enjoyable experience for all guests. We appreciate your feedback and will address this matter with our team to ensure better procedures are in place. Your opinion helps us improve our services, and we would welcome the opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Definitely recommend
Great spot for a weekend getaway! Great staff, clean & comfy room, great pool w hot tub. Bar/restaurant on site.
2 nachten verbleven in januari 2024
Reactie van Manager op 10 jan 2024
Hello Lisa,Thank you for choosing our hotel for your weekend getaway! We're thrilled to hear that you enjoyed our friendly staff, clean and comfortable rooms, and our great pool with a hot tub. It's also great to have a bar and restaurant on site for convenient dining options. We hope you had a memorable stay and look forward to welcoming you back in the future.

10/10 – Uitstekend

Cirstin, Benwood

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Best hotel rate in the area. The staff r friendly & the breakfast is good. The pool/hot tub were perfect temps and clean. Rooms need updated but still worth the price you’re paying
1 nacht verbleven in januari 2024
Reactie van Manager op 10 jan 2024
Hello Cirstin,Thank you for your feedback! We're glad to hear you enjoyed our friendly staff, good breakfast, and well-maintained pool and hot tub. We appreciate your suggestions regarding the rooms and will take them into consideration for future improvements. We hope to welcome you back in the future for another pleasant stay.

8/10 – Goed

Carolyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was fine, but rather isolated from everything else. We had an accessible room, but it was far down the hall from the elevator. The layout of the hotel was odd and meandering--the pool was down a hall and in another building from where our room was. However, there was a lovely hot tub and the water in the pool was nice and warm.
1 nacht verbleven in december 2023
Reactie van Manager op 9 jan 2024
Hello Carolyn,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the hotel's location and layout. We understand that the accessibility of your room and the distance from the elevator were not ideal. However, we are pleased to hear that you enjoyed the lovely hot tub and that the pool water was nice and warm. Your comments will be shared with our team for future improvements.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great overnight stay
It was me, my husband, and our two young kids. We went to see the lights and to cabelas so we stayed here for one night. The hot tub was great! Pool was very warm, refreshing because usually pools are cold. We got up late, but the staff let us eat breakfast at the very end of breakfast time and even offered to make more food. They were awesome! We loved our stay!
1 nacht verbleven in december 2023
Reactie van Manager op 10 jan 2024
Hello Robert, Thank you for taking the time to share your positive experience! We're glad to hear that you enjoyed the hot tub and found the pool to be warm and refreshing. It's great to know that our staff went above and beyond to accommodate your family's breakfast needs. We hope to welcome you back for another enjoyable stay in the future!

8/10 – Goed

Nancy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Nancy,Thank you for choosing our hotel for your recent stay. We appreciate your rating and are pleased to hear that you had a positive experience. If you have any further feedback, please do not hesitate to reach out to us directly. We hope to welcome you back soon.

6/10 – Redelijk

Tira, Bridgeville

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Tira, We appreciate you taking the time to review our hotel. We hope you had an enjoyable stay with us. If you have any specific feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and would love to have the opportunity to address any issues.

10/10 – Uitstekend

Kourtney

6 nachten verbleven in december 2023
Reactie van Manager op 16 jan 2024
Hello Kourtney,We are thrilled to hear that you had such a wonderful experience during your stay at our hotel! We strive to provide exceptional service and create memorable stays for all our guests. If you have any more feedback or suggestions, feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Sherri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Manager op 23 dec 2023
Hello Sherri,Thank you for choosing our hotel for your stay! We're so glad to hear that you had an excellent experience with us. If you have any further comments or suggestions, we would love to hear from you. Please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future!

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean rooms, nice staff.
We always stay at this hotel because it’s always clean and a good price for what u get. It has a hot tub with a pool, lounge/bar, breakfast, and now a restaurant. The staff is always friendly, and the rooms are always clean!
2 nachten verbleven in december 2023
Reactie van Manager op 22 dec 2023
Hello Joseph,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our clean rooms, friendly staff, and the various amenities we offer, including the hot tub, pool, lounge/bar, breakfast, and new restaurant. We strive to provide a pleasant stay for all our guests, and we hope to welcome you back in the future.

8/10 – Goed

Katie

1 nacht verbleven in december 2023
Reactie van Manager op 16 dec 2023
Hello Katie,Thank you for choosing our hotel for your stay! We appreciate your rating and are glad that you had a positive experience. If there is anything specific you would like to share about your stay, please feel free to reach out to us directly. We hope to welcome you back in the future!

10/10 – Uitstekend

Kylan

2 nachten verbleven in december 2023
Reactie van Manager op 15 dec 2023
Hello Kylan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We appreciate your positive rating and hope to have the opportunity to welcome you back in the future.

4/10 – Matig

Cheyenne

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid
Upon arrival at the hotel, we proceeded to check in and were directed to our room. However, as soon as we walked in, we were greeted with a strong odor of cigarette smoke, making it difficult to breathe. We immediately went back to the front desk and expressed our concerns. The hotel staff apologized for the inconvenience and promptly moved us to another room. Unfortunately, our experience didn't get any better as the moment we walked into our new room, we were hit with a pungent odor, resembling that of an un-sprayed bathroom. We immediately reported this issue to the hotel staff, hoping for a quick resolution. However, the response we received was quite disheartening. The hotel associate said, "It could have been worse," which did not make us feel any better. We understand that sometimes, housekeeping might forget to spray the room or perform their duties as expected. However, we were taken aback by the lack of options offered to alleviate the situation. It would have been nice if the hotel staff had provided us with some air fresheners or other options to make the room hospitable. We were frustrated and disappointed, as our first room smelled of cigarette smoke, and the second one had an unpleasant odor. The dark blinds don't close fully. On top of that, the pool and hot tub area were not stocked with towels, making it difficult for us to dry off after swimming. Fortunately, after we raised this issue, the hotel staff immediately brought out towels to the pool area.
1 nacht verbleven in december 2023
Reactie van Manager op 14 dec 2023
Hello Cheyenne, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the odor issues you encountered during your stay. We understand that this was not the level of comfort and cleanliness you expected. Your feedback regarding the lack of options offered to alleviate the situation will be shared with our team for further improvement. We also appreciate you bringing the pool towel issue to our attention, and we're glad that our staff promptly addressed it. We truly value your feedback as it helps us to continually enhance our guest experience.

10/10 – Uitstekend

todd, Warren

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the pool andhot tub...hot breakfast in am..restaurant on site..
2 nachten verbleven in december 2023
Reactie van Manager op 14 dec 2023
Hello todd,Thank you for your feedback! We're thrilled to hear that you enjoyed our pool, hot tub, and on-site restaurant. We strive to provide an enjoyable experience for all our guests. We hope to welcome you back in the future for another great stay!