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Beoordelingen van Nina Hotel Tsuen Wan West

4.5 out of 5
Nina Hotel Tsuen Wan West
8 Yeung Uk Road, Tsuen Wan

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 352 van 1239 beoordelingen" "
Gastenscore: 8 - Goed. 507 van 1239 beoordelingen" "
Gastenscore: 6 - Redelijk. 205 van 1239 beoordelingen" "
Gastenscore: 4 - Matig. 101 van 1239 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 74 van 1239 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 3 jun 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we exceeded your expectations. We are very grateful that you had enjoyed the stay.Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

2/10 – Ontzettend slecht

May

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No air conditioning
3 nachten verbleven in april 2024
Reactie van Director of Front Office - Marco Au Yeung op 11 apr 2024
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 – Goed

Tak Fai, LITTLE NECK

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GREAT LOCATION, EASY TRANSITS, LOT OF RESTAURANTS CHOICES
2 nachten verbleven in maart 2024
Reactie van Director Of Front Office - Marco AuYeung op 25 mrt 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 – Redelijk

Jennifer

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
They are very careful in giving customers towels, bottle water. ..you must ask everyday. Totally different from last visit. In 2020, I stayed for over 5 days. The in charge lady came to each room to listen to requests. And gave out lots of bottle water. :)
4 nachten verbleven in maart 2024
Reactie van Director of Front Office - Marco AuYeung op 20 mrt 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Pu John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great to stay
2 nachten verbleven in maart 2024
Reactie van Director of Front Office - Marco AuYeung op 14 mrt 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Mei Lan

Reisde met partner
Great
4 nachten verbleven in januari 2024
Reactie van Assistant Director of Front Office - Marco AuYeung op 5 feb 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 – Redelijk

Tin Yee

Reisde met familie
Negatief: Personeel en service
Overall all good except the front desk male staff named Roy. He is rude and impolite, definitely he is not the one not suitable to work at the front desk. I am shocked on his bad attitude towards to the guest.
1 nacht verbleven in januari 2024
Reactie van Assistant Director of Front Office - Marco AuYeung op 5 feb 2024
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 – Goed

Mei Sheung Olivia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient to everything! Hotel staff are friendly and helpful, overall is good! During the stay, the weather was not good, cold & strong wind outside. The strong winds made some of the lift were not working properly, have to wait & wait the door closed tightly, then the lift moved up to my floor.
Beautiful night view
Cloudy but still good!
2 nachten verbleven in januari 2024
Reactie van Assistant Director of Front Office - Marco AuYeung op 31 jan 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. For the strong wind which affect the guest lifts we will be working on that. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 – Goed

Tin Yee

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Overall good and price reasonable
1 nacht verbleven in januari 2024
Reactie van Assistant Director of Front Office - Marco AuYeung op 14 jan 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Heedouk

1 nacht verbleven in december 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 14 jan 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Heedouk

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 14 jan 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 – Redelijk

CHIN-PIAO

5 nachten verbleven in december 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 3 jan 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

ELIZABETH WAI YIN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my second time stay during xmas eve, and with the busy seasons, the exceptional services Nina provided never fail us. The room is lovely with spectacular view and a birthday cut cake was provided as my other half's birthday. The room was well equipped, even came with a wardrobe room. One word, stunning!
1 nacht verbleven in december 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 27 dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Tak Fai, LITTLE NECK

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Location & All Easy !
6 nachten verbleven in december 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 24 dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 – Matig

Martin

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 17 dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 – Uitstekend

Joseph Yan Tim

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
28 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 13 dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 – Redelijk

David

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen
4 nachten verbleven in december 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 13 dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 – Goed

Jaden

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 13 dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 – Goed

michael HIN MING

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 13 dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 – Goed

Ivan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was good except there was a smoke smell. We also asked for one bed but was given two, however we got a free room upgrade so that was nice. There was a bit of confusion at checkin because the receptionist wrote down a different room number than my room so I had to go back down to get my room number.
11 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 5 dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 – Uitstekend

Ling, New York

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in oktober 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 13 dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 – Goed

Yin Fong

7 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 24 dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Chilly

Reisde met partner
Positief: Voorzieningen
Transportation convenience
13 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 29 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 – Goed

Hervey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 29 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 – Goed

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 29 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Jenny

5 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 13 dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 – Redelijk

Ms L

Positief: Personeel en service
3 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 20 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and friendly staff.
4 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 17 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

michelle s

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 15 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Swee Eng Margaret

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room is big n nice. Aircon is great. Staff is helpful too. Location to hiking zone is great. Bus terminus to airport n certain hiking zone is at doorstep. MTR is within walking distance
4 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 15 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 – Redelijk

Ka Yan

6 nachten verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 13 dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 – Goed

KAM MAN

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
冷氣太凍，走廊放了很多空氣清新機，估計有住客在房間內吸煙。
13 nachten verbleven in oktober 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 9 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

2/10 – Ontzettend slecht

Anthea, Brooklyn

10 nachten verbleven in oktober 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 29 nov 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 – Goed

Ms L

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 6 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 – Redelijk

susanna

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you pick tower 1 it’s old and dirty
17 nachten verbleven in oktober 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 6 nov 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 – Goed

Patrick

Positief: Netheid, personeel en service
There are lots of good restaurants in its vicinity
1 nacht verbleven in oktober 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 1 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 – Matig

hamed

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Noise neighbor room Smoke smell
5 nachten verbleven in oktober 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 1 nov 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 – Uitstekend

Benjamin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ther is a lot shopping mall around that area
3 nachten verbleven in oktober 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 11 okt 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 – Redelijk

David, Philadelphia

Zakenreiziger
Negatief: Voorzieningen
has to be hotel member in order to have benefits... Otherwise....everything are pricy!
2 nachten verbleven in september 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 9 okt 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us and wish that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 – Goed

Benjamin

7 nachten verbleven in september 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 1 nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

Iki

13 nachten verbleven in september 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 30 sep 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 – Uitstekend

MULIN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
2 nachten verbleven in september 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 14 sep 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 – Redelijk

WALTER, SAO PAULO

Zakenreiziger
Positief: Netheid, personeel en service
The rooms aren´t very clean and the overall structure from the hotel requires some improvements.
2 nachten verbleven in september 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 14 sep 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 – Redelijk

Kwan Chi

Negatief: Staat van de accommodatie en faciliteiten
Reactie van Assistant Director of Front Office - Marco AuYeung op 7 sep 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 – Matig

Wing Lam Candy

Negatief: Netheid, personeel en service en voorzieningen
The cleanliness is very questionable. The whole hotel smells like either cigarette or heavy air freshener. Chaise chair in the room was full of stains, so does the dining chairs. The towels also full of cigarette smell. The services is not any better. Housekeeper entered the room while DND sign was on, made a call afterward to have them finish the room, never responded. Asked the concierge to help to make a call to send an adaptor to my room, and I was asked to make my own call instead. They called themselves 5-star which is really a mind blowing information. Understand Expedia room rate is nothing really special to them, but please do the minimum. Not sure if my room is actually what I booked, but I wasn’t interested in talking to any staff because they don’t seem friendly or helpful. The entire stay was a total disappointment. 2 stars is giving to the bathtub and somewhat convenience location.
5 nachten verbleven in augustus 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 2 sep 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 – Goed

ting ho

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 2 sep 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 – Matig

Sharon

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Nina hotel Tsuen Wan west has an excellent location. It is connected to city walk which has numerous dining options. They can definitely have more variety of stores. It has next to a bus station and MTR station is about 20 mins walk. I called twice previously to put in a request to have 2 rooms close to each other because we were growth my elderly mother. Unfortunately, we were assigned to 2 different towers and I was told hotel is sold out. I can’t believe they couldn’t find 2 rooms together when they have over 1600 rooms. Checked in staff did not offer any other options for room move on a later date. When I first walked in, my impression was the room was really dark. Room was dusty. I could see desk on the bed boards, on the desk and the counter. The toilet had a large permanent brown stain. There was no outlet for the air dryer in the bathroom. There was a sewage smell in the bathroom. I was also told my room was not smoking. The cigarette smell was so strong on the floor, I could smell it in my room. Housekeeping staff were friendly and polite.
10 nachten verbleven in augustus 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 1 sep 2023
Dear Guest, hank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 – Uitstekend

Yee Kwan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
主動幫助升級，好貼心
1 nacht verbleven in augustus 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 1 sep 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 – Matig

pui kwong, Sugar Land

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
hotel not well maintained
2 nachten verbleven in augustus 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 27 aug 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in augustus 2023
Reactie van Assistant Director of Front Office - Marco AuYeung op 21 aug 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.