Owner Response: “Hi Barbara, we always appreciate feedback of any kind, but especially about safety items. In fact, the hot water heater has already been replaced. Apparently, the renter who provided this review mentioned to our neighbor (not to us) that the water was scalding. Fortunately, our neighbor in turn let us know and we immediately had the item looked at and subsequently replaced (before the next renter arrived). As to the step in the garage, we will address this as soon as we can with the current renter. As to the other items, we will review those as well. We have a landscaper clean and tend the yard monthly and he was just at the house days before these renters arrived. We did have some inclement weather by Tucson standards and that might have contributed to a dusty back porch.”

Hi Diane, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We've passed your feedback to the homeowner so they can look into the items you mention. As is evidenced by the many great reviews, these owners are accustomed to providing five-star experiences, and we look forward to this home hosting many happy travelers!

I’m glad you enjoyed the house, Fran. It’s always hard to hear about things like “excessive fees” because that has nothing to do with us! The only fee we can influence is the cleaning fee. Everything else is charged by everyone in the rental network. I share the frustration because we have used vacation home rentals/sites and have also experienced fee outrage! Thanks again for your visit!

Hi Dave, the homeowner would like to share the following: "Our house cannot be all things to all people and we have not had a negative response to the size of the television or the channel offerings prior to this. That said, we strive to constantly monitor and improve guest experiences so we appreciate the feedback. We have installed a larger TV in the living room and expanded the station choices by upgrading our cable service. This was completed on 12/29/21. We were not aware of the bathroom fan noise and when tested, we agree it is quite loud and have contacted our handyman to arrange a repair or a replacement. Due to COVID, holidays, and workload, I cannot guarantee a repair date for the fan, only a commitment to have it fixed."

Response from owner: "Glad you enjoyed it! We learned about the Keurig from a subsequent renter and replaced it!"