When we arrived the manager refused to have us in the office, made us go check out the room so that we could “inspect “ it. He asked if everything was OK and honestly from just a quick glance, in the very dim light, it did look fine. That is until after we checked in, which was a nightmare. First of all he said we had to pay a $20 cash deposit in order to get the key. We had to scramble to come up with cash. Then he said that we didn’t have to stay there and he wouldn’t give us our money back. Finally got the key finally got into our room and after having settled in my husband went to the bathroom, and there was a cockroach sitting on top of the trashcan. We found another one in the kitchen and another one in the living area of the room that we were in. Will not ever stay there again! And the manager was very very rude on top of it. Room smelled of smoke, and we were told it was a non-smoking room! Bed was super squeaky, pillows were flat, sheets were itchy. Floor which was tile, felt very gritty like it hadn’t been swept in a while. There was mold all over the top of the shower, and the shower curtain was cut in half, outdated plug-ins. There was a sheet thrown over the old couch, towels were almost nonexistent one bath towel and one washcloth and a little square of a towel for a bathmat… But there was two of us! No soap no toiletries. I can’t believe that hotels.com lets this hotel be on their site.
