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Beoordelingen van DoubleTree by Hilton Tulsa - Warren Place

4 out of 5
DoubleTree by Hilton Tulsa - Warren Place
6110 S Yale Ave, Tulsa, OK

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 95 van 190 beoordelingen" "
Gastenscore: 8 - Goed. 41 van 190 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 190 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 190 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 190 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Everything went really smooth. Check in was a breeze. Had some maintenance issues but fixed promptly.
1 nacht verbleven in april 2024

8/10 – Goed

Misty, Choctaw

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
It would have been helpful if breakfast is included that you mention that it isn’t free and that you have to pay to park the hotel was very nice and pool was nice but our air didn’t work the first night and we were hot and it did get fixed for second night but I feel I should have been compensated
2 nachten verbleven in april 2024

8/10 – Goed

Juan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location area
1 nacht verbleven in april 2024

8/10 – Goed

Heather

Reisde met partner
Breakfast buffet not worth $15 per person
1 nacht verbleven in april 2024

10/10 – Uitstekend

Trista

Positief: Netheid
1 nacht verbleven in april 2024

6/10 – Redelijk

Jennifer

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

GILBERTO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente
2 nachten verbleven in april 2024
Reactie van Doubletree Management op 24 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 – Uitstekend

Taishawna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van DoubleTree Management op 24 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 – Redelijk

Cathy

1 nacht verbleven in april 2024
Reactie van DoubleTree Management op 18 apr 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. It is our goal to exceed the expectations of our guests. Please reach out to us, we appreciate anything specific about your stay that we could have done better so that we can continue to improve on our training. We hope you will give us a second chance the next time you are in our area.

8/10 – Goed

Frann

Reisde met familie
Only complaint was noise from the next room late into the night. It must have been designed as a connecting room to the room next door and was not sound proof. Heard their alarm ring the next morning.
1 nacht verbleven in april 2024
Reactie van DoubleTree Management op 12 apr 2024
Thank you for your review. We appreciate you bringing these concerns to us, so that we can continue to improve on our guest experience. We apologize your neighbors disturbed you during your stay. We hope you will give us a second change the next time you are in our area.

10/10 – Uitstekend

Kody

Reisde met familie en kleine kinderen
This is a great stay for me and my family
1 nacht verbleven in april 2024
Reactie van DoubleTree Management op 12 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 – Redelijk

Christopher

Some of the rooms were dirty
1 nacht verbleven in maart 2024
Reactie van EC op 26 mrt 2024
Thank you for your review. I do apologize that your room was dirty. I will share with my team of the issues you had. I hope you give us another chance next time you visit Tulsa.

10/10 – Uitstekend

Kristi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a very nice quiet place
1 nacht verbleven in maart 2024
Reactie van DoubleTree Management op 21 mrt 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

8/10 – Goed

Elise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing is I wish the pillows were bigger. Did not seem they were even standard size. Also, we came back later. We asked for a blanket and never got a return call. I was cold. My husband was not. But the lady at the front desk was super nice and helpful!
1 nacht verbleven in maart 2024
Reactie van EC op 12 mrt 2024
Thank you for taking the time to leave us a review. I will relay the information back to my team. We hope to see all on your next visit.

10/10 – Uitstekend

Dustin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very happy with our stay
1 nacht verbleven in maart 2024
Reactie van EC op 12 mrt 2024
Thank you for review. We hope to see you on your next visit.

10/10 – Uitstekend

LAURA

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room was great! Everything was clean and un working order. The lobby was nice. A surprise in our stay was the breakfast and lunch buffet. The price was reasonable, and the team was hard-working, friendly, and excellent. Kudos to them. Our only disappointments were the location of our room (Rm 442 with a view of the roof) and the hot tub and pool (because we chose the hotel for that reason). Apparently, a pump had gone out, and we were told it wasn't repaired yet. Otherwise, it was a great stay.
3 nachten verbleven in februari 2024
Reactie van EC op 12 mrt 2024
Thank you for taking the time to leave us a review. We hope to see on your next visit.

6/10 – Redelijk

Richard

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Front desk told us they gave away our room, front desk was understaffed and overwhelmed. The parking garage would not let you out and front desk would not answer the page to help. The refrigerator in our room was so loud and annoying, sleep was interrupted multiple times.
1 nacht verbleven in maart 2024
Reactie van EC op 12 mrt 2024
Thank you for taking the time to leave us a review. I will let relay your concerns to our team. I hope next time you are in the area you give us a chance to make things right.

6/10 – Redelijk

Karen

1 nacht verbleven in maart 2024
Reactie van EC op 26 mrt 2024
Thank you for your review. I'd like to know what we could have done better to make your stay a 5.

2/10 – Ontzettend slecht

Guadalupe

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The heater did not work !!!!! My two toddlers and I ended up getting terribly sick after that stay !!
1 nacht verbleven in februari 2024
Reactie van DoubleTree Management op 2 mrt 2024
Thank you for your review. We appreciate you bringing these concerns to us, so that we can continue to improve on our guest experience. We hope you will give us a second change the next time you are in our area.

10/10 – Uitstekend

Kasey

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is amazing
1 nacht verbleven in februari 2024
Reactie van DoubleTree Management op 28 feb 2024
Thank you for your review. We appreciate you bringing these concerns to us, so that we can continue to improve on our guest experience. We hope you will give us a second change the next time you are in our area.

10/10 – Uitstekend

Joan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beds and pillows were excellent!
1 nacht verbleven in februari 2024
Reactie van DoubleTree Management op 28 feb 2024
Thank you for your review. We appreciate you bringing these concerns to us, so that we can continue to improve on our guest experience. We hope you will give us a second change the next time you are in our area.

2/10 – Ontzettend slecht

Breyona M.

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I don't mean to complain or bug. However, I tried to use the pool and jacuzzi amenities offered by Hilton, and the pool had been overrun by 25 kids (uncontrolled) and several adults and the jacuzzi and pool was cold that I was unable to use any of the amenities! When speaking to a guy I assume the maintenance employee, he stated that neither will be available for warming until the morning possibly! (This is disappointing being i paid for all these to get away.) My check in took forever! Just not happy at all or impressed for the amount of money spent!
Reactie van DoubleTree Management op 27 feb 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. We appreciate you bringing these concerns to us about the pool and jacuzzi, so that we can continue to improve on our guest experience and training. We hope you will give us a second change the next time you are in our area.

8/10 – Goed

Janette

3 nachten verbleven in februari 2024
Reactie van DoubleTree Management op 21 mrt 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. It is our goal to exceed the expectations of our guests. We appreciate anything specific about your stay that we could have done better so that we can continue to improve on our training. We hope you will give us a second chance the next time you are in our area.

10/10 – Uitstekend

Cynthia, Harrison

1 nacht verbleven in december 2023
Reactie van DoubleTree Management op 20 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

10/10 – Uitstekend

Cynthia, Harrison

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
friendly staff and convenient to restaurants and venues
1 nacht verbleven in december 2023
Reactie van EC op 20 feb 2024
Thank you for taking the time to leave a review about your stay with us. Next time you are in the area please come back and see us.

10/10 – Uitstekend

Ahlicia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed and shower was lovely
2 nachten verbleven in februari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

6/10 – Redelijk

Robin

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was nice but there were red stains all in the carpet between the bed. And on the bed sheets.
1 nacht verbleven in februari 2024
Reactie van DoubleTree Management op 9 feb 2024
Thank you for your review. We appreciate you bringing these concerns to us, so that we can continue to improve on our training. We are working with our housekeeping team to ensure this does not happen again in the future. We hope you will give us a second change the next time you are in our area.

10/10 – Uitstekend

Lauren Marion

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

10/10 – Uitstekend

Britney

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 9 feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 – Uitstekend

Kristi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van DoubleTree Management op 9 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

6/10 – Redelijk

charles

Positief: Personeel en service
Right across the street from St. Francis Hosp.
1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 9 feb 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. It is our goal to exceed the expectations of our guests. We appreciate anything specific about your stay that we could have done better so that we can continue to improve on our training. We hope you will give us a second chance the next time you are in our area.

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lobby was freezing
4 nachten verbleven in januari 2024
Reactie van DoubleTree Management op 9 feb 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. We appreciate you bringing these concerns to us, so that we can continue to improve on our guest experience. We hope you will give us a second change the next time you are in our area

4/10 – Matig

AppleJacks

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
I didnt like that they didn't have a free breakfast after what we paid for the room.
1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 9 feb 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. We appreciate you bringing these concerns to us, so that we can continue to improve on our guest experience. We hope you will give us a second change the next time you are in our area

8/10 – Goed

Robyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van DoubleTree Management op 9 feb 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. It is our goal to exceed the expectations of our guests. We appreciate anything specific about your stay that we could have done better so that we can continue to improve on our training. We hope you will give us a second chance the next time you are in our area.

4/10 – Matig

Ryan

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
Not worth the money
The bed and pillows had blood stains on them. The refrigerator was froze and didn't work. There was pubic hair in the shower. The telephone didn't work to call the front desk. It took me going downstairs to the front desk twice and almost 2 hours to get extra towels. I am VERY disappointed with my stay
1 nacht verbleven in januari 2024
Reactie van W Roye op 23 jan 2024
Dear Ryan,I am so sorry to learn that you did not enjoy your experience with us here at the Doubletree Warren Place. This is not typical for our hotel as you can see by the many reviews posted on this site and others. That being said, we are a human business and mistakes do happen. I invite you to connect with me directly so I can better address your concerns and renew your faith in our hotel and keep the strong faith you have in our brand. I can be reached at winsett.roye@hilton.com.

4/10 – Matig

Todd

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
This was our second stay within a month. The property is decent/average/okay. More "room noise" than most hotels... but didn't keep us awake or anything. Other "small stuff" like non-working room telephone (couldn't call front desk or housekeeping), missing towel hooks in bathroom (with holes in wall where it belonged), loudly dripping shower, etc. Poor rating is primarily due to a specific issue (in addition to general "slightly-below-average" state of property). We need a bathtub. On the first stay, we learned that we must specifically request a bathtub in our room at reservation time. So, we survived the first visit without a bathtub. (This was after the front desk agent promised to move us to a room with a bathtub... but never did so.) For the second visit, we did what was suggested on the first visit: we requested a bathtub at reservation time... AND called the property on the morning of arrival to confirm... and were promised that we would have a bathtub. Upon arrival, no bathtub. Front desk agent indicated that there was "no indication of any such request." And then NOTHING was done to remedy the issue... not even an (empty) promise to move us into a room with a bathroom. He did offer us free breakfast though... which we never used. Summary: average (at best) property/condidtions... lots of minor maintenance issues... and MAJOR customer care concerns. We will stay elsewhere next time.
4 nachten verbleven in januari 2024
Reactie van W Roye op 23 jan 2024
Dear Todd, I am so sorry to hear that your stay did not meet with expectations. Our goal is to be able to not only meet but exceed our guests’ expectations. Your experience is not typical but I will be taking your feedback and utilizing it for follow up and training purposes. I truly wish that we get another opportunity have you as our guest so we can provide you with the type of experience we pride ourselves on. If I can be of further assistance please feel free to reach out to me at Winsett.roye@hilton.com at any time.

10/10 – Uitstekend

Kurt

Positief: Netheid, personeel en service
Great place - inconvenient the elevators broke down on Saturday night
1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We apologize about the elevators. We can’t wait to welcome you back soon!

10/10 – Uitstekend

Rafael A

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful. Got me checked in and set up with their rewards program in a timely matter.
1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

4/10 – Matig

Kiersten

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van DoubleTree Management op 15 feb 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. It is our goal to exceed the expectations of our guests. We appreciate anything specific about your stay that we could have done better so that we can continue to improve on our training. We hope you will give us a second chance the next time you are in our area.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quality hotel
What an amazing stay! We actually got stuck in Tulsa due to the ice storm and made last minute reservations. Great choice! The room was neat and clean. Everything spoke of quality. The staff were super hospitable and friendly and the breakfast was great too! Definitely recommend this hotel as a “must stay” hotel in Tulsa.
1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

10/10 – Uitstekend

Laina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect stay
Everything was perfect. The front desk folks were kind and helpful. My room was quiet and comfortable. I would certainly stay here again!
2 nachten verbleven in januari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place in the middle of the city to stay.
Checking in was easy and quick. Room was clean. Bed was very comfortable. They have restaurant that serves breakfast in the mornings.
1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

10/10 – Uitstekend

Peggy

1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 9 feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 – Uitstekend

Teresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Appreciated the kind & very helpful front desk
1 nacht verbleven in januari 2024
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

8/10 – Goed

herbert

Positief: Netheid, personeel en service
Overall great stay, but the Internet was down all weekend bummer.
2 nachten verbleven in januari 2024
Reactie van DoubleTree Management op 15 feb 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. We appreciate you bringing these concerns about the internet to us, so that we can continue to improve on our guest experience. We hope you will give us a second change the next time you are in our area.

4/10 – Matig

Janat

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
For a Hilton property this was BAD! It started with a mix up with my reservation, which I had made a month earlier. I had reserved a room with a bath tub. It took 30 minutes to check in because it took that long to find a room with a tub. The pillows on my bed were 14"x 14" square. Like a decorative pillow in a pillow case. Extremely uncomfortable!! There was debris under the bed and various places on the carpet. Although there was a coffee pot in my room there was no coffee. There was no stopper on the tub so after all the searching for a tub I couldn't use it. That was VERY disappointing. The front desk employees were inattentive and all dressed differently in very casual attire. It was not a pleasant stay!!
1 nacht verbleven in december 2023
Reactie van DoubleTree Management op 15 feb 2024
Thank you for your review. We apologize we did not meet your expectations during your stay. We appreciate you bringing these concerns to us, so that we can continue to improve on our training and guest experience. We hope you will give us a second change the next time you are in our area.

10/10 – Uitstekend

Mackenzie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van DoubleTree Management op 9 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!

10/10 – Uitstekend

Fred

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
Great place to stay
1 nacht verbleven in december 2023
Reactie van DoubleTree Management op 15 feb 2024
We wanted to say thanks for your recent stay here at our hotel! We are glad you enjoyed your stay! We can’t wait to welcome you back soon!