Dear Marvin,Thank you for sharing your feedback about your recent stay at Casa Ágape. We're pleased to hear that you found our hotel to be one of the nicer options in Tulum, despite the city's lively atmosphere. We understand that noise can be a concern in the area, especially with the hostel nearby, but we're glad to hear that you were prepared with earplugs and managed well.We're delighted that our location was convenient for your needs. We're also happy to hear that you found your room clean, and comfortable.Regarding our garden area, we appreciate your feedback and will consider ways to enhance the outdoor experience for our guests. We understand the importance of having a pleasant outdoor space to relax and enjoy the surroundings.Thank you for recommending Casa Ágape as a convenient home base for exploring the attractions in the area. We hope to welcome you back in the future for another enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Best,

Dear Dominik,Thank you for sharing your review of Casa Ágape. We appreciate your positive feedback about the cleanliness of our property and the spaciousness of our rooms.We take great pride in maintaining a high standard of cleanliness in our accommodations, and we are delighted to hear that this was evident during your stay.Thank you again for your kind words, and we hope to have the opportunity to welcome you back to Casa Ágape in the future. If there is anything else we can assist you with, please let us know.Best regards,

Dear Jeff.Thanks for sharing you experience with us.It is really important.The housekeeper always leaves 2 beach towels and 2 regular towels, probably she left only 1 because you hanged it out in a place and don't trow to the floor.We will keep it post in order to improve our service.Cordially.

Estimada Viridiana.Muchas gracias por tomarse el tiempo de describir su estadía con nosotros, esto nos ayuda a mejorar día con día en el servicio y atención a nuestros invitados.Esperemos verlos muy pronto de nuevo.Cordialmente.Casa Ágape Front Desk.

Dear Camila Thank you for choosing Casa Agape for you holidays,We are so glad for your visit also so happy for you fantastic stay , we hope to see you back here in casa agape for your next vacations !!Best RegardsFront Desk & Hospitality

Hi Denise, Thank you so much for rating us. Have an amazing day. Regards,

Hi Chirstophe,Thanks for your comments. We really appreciate all that, this is working for us to improve our facilities and servicies in order to offer our best effort and give to our guest the most comfortable experience in their holiday. Have a great day!

Dear Jyoti, Thank you so much for your kind comments.It is a pleasure for us to read you enjoyed in full the experience with us. This kind of messages encourage us to keep improving our services in order to provide the best experience as possible to our guests. Hope to see you again guys in a near future!Best regards,

Dear Judy, Thank you so much for your kind comments.It is a pleasure for us to read you enjoyed in full the experience with us. This kind of messages encourage us to keep improving our services in order to provide the best experience as possible to our guests. Hope to see you again guys in a near future!Best regards,

Estimada Brenda.Muchas gracias por tomarse el tiempo de describir su estadía con nosotros, esto nos ayuda a mejorar día con día en el servicio y atención a nuestros invitados.Esperemos verlos muy pronto de nuevoCordialmente.Casa Ágape Front Desk.

Dear Melina.Thank you for taking the time to review your stay with us, your opinion matters to us.We are sorry we have not met your expectations in regards our facilities and services. Regarding this misunderstanding that happened, we always kept your rooms with towels according to the number of guests, we saw that you had extra towels and we simply took them to use in other rooms, it was never our goal to make you have a bad time. Hope you understand our target.Warmly.

Dear Fabianny, Thank you so much for your kind comments.It is a pleasure for us to read you enjoyed in full the experience with us. This kind of messages encourage us to keep improving our services in order to provide the best experience as possible to our guests. Hope to see you again guys in a near future!Best regards,

Dear Sean,Thank you so much for your comments.We really appreciate that. It was a pleasure to host you at our property. And we are so glad to hear you enjoyed your stay with us.Have a great night and keep safe! Our best,

Estimado Rodolfo,Muchas gracias por su calificación. Esto nos ayuda siempre a seguir mejorando nuestros servicios. Saludos cordiales,

Dear Rasim,Thank you for your comments. We'll check all the points you are mentioning. But we must clarify the follows: Ants, bugs in the room - This is because there was a lot of food in the room such as yogurt, milk, fruits and so many things (other guests when they finishes pizza or bring food, they prefer to threw them up at the same moment and not to leave the garbage in the room in order to avoid this situation). And it is obvious all this cause this issue. “housekeeping” was a joke, no tissue in the rooms; we really sorry but maybe you didn't check at the moment to reserve that those kind of amenities were not listed on the property amenities. About the cleaning, she tried always to clean it well. Actually one day we noted there was a lot of sand on the floor and we must say we have never had such amount with previous guests. She changed everyday all linens. “Pool” was a joke - more like a large bathtub: On the pictures was clear it was a small one on a roof top. Most of the rooftop pools have the same measure due to the property meters. Anyways, we are wondering why you never let us know about this situations when you were here at our property, you were always laughing when you pass by reception so how would we know there was something bothering you. We really sorry if we were not so perceptual with this and we offer you our more sincere apologies. We'll improve and double check our cleaning process.Have a great Sunday!

Dear Lindsay,Thank you so much for your kind review. We are so glad to hear you enjoyed your stay at our property and this comments keep encouraging us to improve everyday our service in order to provide the best experience as possible to our guests.Hope to see you guys in the property again in a near future!Best regards,

Hi Ratimukta,Thanks for your comments. Have a great day!

Dear Madison,Thank you so much for your kind words. We really appreciate it and we are so glad to hear you enjoyed your stay wit us. This kind of comments always encourage us to keep improving our service and ding our best in order to provide the best experience as possible. Hope to see you another time at Casa Agape in a near future, it would a pleasure to host you one more time. Many thanks for your review guys.Have an amazing weekend. Our very best,

Dear Franziska,Thanks for your review. We really appreciate it. Have a great weekend.

Dear Shaketta,Thank you so much for your review. We really appreciate it and we are so glad to read you enjoyed your stay with us. This kind comments really encourage us to keep doing our best in order to provide the best experience as possible to our guests. And we really sorry about the noisy from that hostel, unfortunately we cannot do much about it. But thank you one more time and hope to see you soon at our property.Have a great day!

Dear Kevin,Thank you for taking your time to review us.We are glad to know you enjoyed your stay with us besides the other things you mentioned before. We'll work on that in order to provide the best experience to our guests.Hope to have another opportunity to host you in a near future. Have a good night!

Dear Sierra,Thank you so much for your time writing this review.We are so glad to hear you enjoyed your stay with us. This kind of messages always encourage us to keep improving our services in order to provide the best experience as possible to all our guests. We hope to see you soon!Best regards,

Dear James,Thank you so much for your comments.We really appreciate that. It was a pleasure to host you at our property. And we are so glad to hear you enjoyed your stay with us.Have a great night and keep safe!Our best,

Dear Ugbake, Thank you so much for taking your time to review us. We really appreciate your comments. We are so happy to hear you enjoyed most part of your stay with us and please accept our more sincere apologies for the inconvenient with our restaurant, this is because we are just changing to a new concept. Hope we can have another opportunity to host you again and fulfill your expectations. We will keep improving in order to provide the best experience as possible. One more time so sorry.Have an amazing weekend.

Dear Caitlin,Thank you so much for taking your time to review us. It was a pleasure to hot you but above all we are so glad you enjoyed your stay with us. This encourage us to keep doing our best in order to provide our guests the best experience as possible. Hope to see you soon!

Dear Thuy,Thank you so much for taking your time to review us. It was a pleasure to hot you but above all we are so glad you enjoyed your stay with us. This encourage us to keep doing our best in order to provide our guests the best experience as possible. Hope to see you soon!Have a good night!

Dear Agnieszka,Thank you so much for taking your time to review us. We are so glad to hear you enjoyed your stay with us and the beach club. This kind of comments, encourage us and help us to improve our service in order to provide the best experience as possible to our guests.Hope to see you again in a near future!Best regards,

Dear Karen,Thank you so much for taking your time to review us. We are so glad to read you enjoyed our property. This kind of review help us and encourage us to keep improving our services in order to provide the experience as possible. Hope to have another opportunity to host you in a near future!Have a wonderful weekend!

Dear Jerome, We really appreciate you reviewed us. It is a pleasure to hear you enjoyed your property and we'll consider all the comments you made and one more time we want to offer you our more sincere apologies about the room incident, we'll work on that with the housekeeping lady. This always help us to improve our service in order to provide the best experience as possible to all our guests. So sorry and one more time thanks for your review.

Dear Haoping,Thank you for taking your time to review us. Unfortunately the noise comes from the Hostel across the street and we cannot do much about it, we really sorry about that. About the power, that was something general and there was nothing to do due to it was a problem in all Tulum. We thank you for your comments.Have a great weekend.

Dear Aldrin, Thanks for your message. We'll take care of this and we'll check what happened as far as we know you have a credit for a future stay. Please accept our more sincere apologies for the misunderstanding.Have a great evening!

Dear Sanjeev.Thanks for choosing us during your stay in town, it was delightful to have you around, hope to see you back soon!

Dear Silvia.We really appreciate your words in this review, that's the most important award to the teamWe will share your kind opinion about the service with all the staff.We are delighted that you had an extraordinary stay.We hope to see you soon in a near future.Cordially.Casa Ágape Hotel.

Estimada Nuria.Gracias por tomarse el tiempo de dejarnos su comentario, es realmente importante para nosotros.Lamentamos mucho que no se le haya otorgado el servicio de VIP, se trata de un 20% de descuento en el restaurante por un día, en su próxima visita al restaurante se le puede aplicar con mucho gusto.Cordialmente.Casa Ágape Recepción.

Dear Zachary, We are so glad to hear you enjoyed your stay with us. And we really appreciate you take your time to review us. This kind comments always encourage us to improve our service in order to provide the best experience as possible. Hope you can visit us in a near future!

Estimado Pedro, Muchas gracias por tomarse el tiempo para dejarnos sus comentarios. Nos da gusto saber que la paso bien con nosotros durante su estancia. Esperemos poder tener la oportunidad de hospedarle en un futuro cercano. Saludos cordiales!

Dear Kara, We are so glad to hear you enjoyed your stay with us. And we really appreciate you take your time to review us. This kind comments always encourage us to improve our service in order to provide the best experience as possible. Hope you can visit us in a near future!

Dear David, We are so glad to hear you enjoyed your stay with us. And we really appreciate you take your time to review us. This kind comments always encourage us to improve our service in order to provide the best experience as possible. Hope you can visit us in a near future!

Dear Lesley, We are so glad to hear you enjoyed your stay with us. And we really appreciate you take your time to review us. This kind comments always encourage us to improve our service in order to provide the best experience as possible. Hope you can visit us in a near future!

Dear Fernando. We hope you are doing well. We really appreciate to review us, this is important in order to improve our service everyday. We hope to see you in a near future. Warm regards. Casa Ágape Front Desk.

Dear David. Thanks for choosing us during your stay in town, it was delightful to have you around, hope to see you back soon!

Good Afternoon Arianna, thanks for choosing us during your stay in town, it was delightful to have you around, hope to see you back soon!

Dear Fabio, Thank you so much for taking your time and reviewing us. We are so glad to know you liked your stay with us. Hope you can visit us in a near future! Best regards,