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Beoordelingen van Wakax Hacienda - Cenote & Boutique Hotel

4 out of 5
Wakax Hacienda - Cenote & Boutique Hotel
239 Carr. Tulum - Cancún Ejidal, Tulum, QROO

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 29 van 33 beoordelingen" "
Gastenscore: 8 - Goed. 2 van 33 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 33 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 33 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 33 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Take the tours they offer! Educational, beautiful and fun! One of the most beautiful places I’ve stayed. Breathtaking property, comfortable, clean room, excellent food, (a little pricey but as expected when paying the gringa tax ;) Will return.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Shelley-Rae Lynn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Clarissa

Reisde met familie
Positief: Voorzieningen
Excellent service, friendly staff
3 nachten verbleven in januari 2024

8/10 – Goed

Lakeisha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is amazing. If you are looking for a place to retreat and step away from the busy world, then this is the place.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Kortney

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful place and I feel so lucky to have found it and cant wait to come back!
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Alexander

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
wunderbare Unterkunft
Tolles Hotel, sehr großes und sauberes Zimmer. Freundliches Personal. Allerdings nicht ganz preiswert.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in april 2023

10/10 – Uitstekend

Divya Dianne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful
1 nacht verbleven in juni 2023
Reactie van Litzie Vázquez op 11 jul 2023
Dear Divya Dianne,Thank you so much for your review. We are glad to know you had a wonderful time at the Hacienda. It's is absolutely the place to recharge batteries!Warmest regards,Litzie Vázquez

10/10 – Uitstekend

Mervyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a really nice tranquil part of our time in Mexico. We found no need to leave Hacienda Wakax for the four days we were there. The activities and dining was all we wanted. In particular the hours spent in and around the Cenotes was great. Totally recommend this resort.
4 nachten verbleven in juni 2023
Reactie van Litzie op 23 jun 2023
Dear Mervyn,Thank you so much for your review. We are delighted to know you were so comfortable and happy with us that you didn't really need to go out during your stay :) Thank you for your visit. We look forward to having the opportunity of welcoming you back.Warmest regards,Litzie VázquezDirector of Operations

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet palace
Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great.
5 nachten verbleven in mei 2023
Reactie van Litzie Vázquez op 5 jun 2023
Dear Joseph,Thank you for your lovely review. We are pleased to know you had a wonderful time at the Hacienda. We look forward to welcoming you back!

4/10 – Matig

SABRINA

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed
4 nachten verbleven in februari 2023
Reactie van Litzie Vázquez op 24 mrt 2023
Dear Sabrina,Thank you for your highly-appreciated feedback. At Wakax Hacienda we really care to create an amazing experience with unforgettable memories for all our guests, thus, we are very sorry you were not able to enjoy as much as other guests did during your stay.We also regret to hear your experience with our friendly staff was not the one we always like to provide. It is not part of the training the team receives to insist on or ask for tipping since our main focus is making our guests feel at home all the time, thus, we would like to apologize for any misunderstanding or miscommunication you may have with them. Please rest assured we have shared your feedback with the team to prevent any confusion or a situation like this one from happening again.We do not use to play rock or heavy music at the restaurant since, as you mention, the Hacienda is a place for relaxation. However, we have checked with the Restaurant Manager to make sure the playlists we use are the correct ones and make sure the music goes according to the atmosphere we have. Regarding the price of services, kindly know our prices are lower than the average prices you will find in Tulum. Unfortunately, it is not the case with the taxis since their prices have been established and fixed by them in all the Riviera Maya.We would love that you have enjoyed your visit, hopefully, you can give us another opportunity to welcome you and pamper you the way you deserve. I remain at your disposal for any further assistance.Litzie VázquezDirector of Operations

4/10 – Matig

Donna, Chester Basin

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment.
5 nachten verbleven in februari 2023
Reactie van Litzie Vázquez op 24 mrt 2023
Dear Donna,We are deeply sorry to know your stay with us did not fulfill your expectations and your experience at the Hacienda and with our service was not the one we always like to provide. Please note we never have more than one pool close for maintenance to ensure our guests have more options to enjoy while it’s been deep cleaned, however, I apologize for having one of the three pools close during your stay, we will make sure to inform better our guests of the duration of the maintenance to prevent this situation from happening again. Kindly know the Hacienda opened just a year ago and there are still many projects going on at the property like a second restaurant and a couple of extra bars so our guests can further enjoy their stay with us which hopefully will be available soon. It is also important to mention our restaurant prices are under the average price of restaurants and hotels in Tulum since we care about offering a fair price for the service and food we provide. Regarding taxis, unfortunately, their prices do not depend on us and even if we would love to lower their prices it is not in our hands. We are considering having in-house transportation with a lower cost to offer to our guests to take them downtown or to the hotel zone eventually, in the meantime, we always recommend our guests to rent a car which is always a great option to travel in this area.We truly appreciate your feedback and will be happy to keep working to improve our service and personalized attention to our guests so they can take home only good memories about Wakax. I remain at your disposal for any further assistance.Litzie VázquezDirector of Operations

10/10 – Uitstekend

Donald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining.
5 nachten verbleven in januari 2023
Reactie van Litzie op 6 feb 2023
Dear Donald,Thank you for your kind review. We are pleased you had a wonderful stay at the Hacienda. We hope we have the opportunity to welcome you again.Warmest regards,Litzie VázquezDirector of Operations

10/10 – Uitstekend

Gina Lee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando !
Reactie van Litzie op 19 jan 2023
Dear Ms. Lee,Thank you for visiting us for the second time! And thank you for your kind comments. I will be glad to personally share your comments with Ivan, Miguel and Armando. Looking forward to welcome you for a third visit!Warmest regards,Litzie Vázquez

10/10 – Uitstekend

Aliaa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time.
4 nachten verbleven in december 2022
Reactie van Litzie op 19 jan 2023
Dear Aliaa,Thank you for your lovely review. We are thrilled to know you had a wonderful stay with us. Your experience is a wonderful example of what we aim and love to offer to our guests. Thank you again for your visit. We look forward to your return!Sincerely,Litzie VázquezDirector of Operations

10/10 – Uitstekend

Anders

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2022
Reactie van Litzie op 19 jan 2023
Thank you for your review and for choosing the Hacienda for your visit!Sincerely,Litzie VázquezDirector of Operations

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Incredibly beautiful and unique. The property is just outstanding and the staff are amazing. I loved the included tour options and Gonzalo is a great tour guide. Swimming/paddleboarding/kayaking in the lagoon was incredibly beautiful and just stunning. You can also go on an amazing underground river tour right there on the property in one of the most incredible cave systems on the planet. I love this place
Reactie van Litzie op 19 jan 2023
Dear Peter,We are glad to know you had a wonderful experience with us. Thank you for your visit and your kind review. We look forward to your return anytime!Kind regards,Litzie VázquezDirector of Operations

10/10 – Uitstekend

Andria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were really excited for our stay at Wakax but little did we know the full scope of how incredible this peace of paradise really is. We stepped into another world. It’s like nothing we ever experienced before.. the peace and tranquility, the wild and magical nature and wildlife, the adventures, the people and top of the line service.. It was so nice to have some alone time away from the crowds here and just enjoy nature. We got the best service from Armando and Luis in the restaurant. We had the most epic adventures with Gonzo in the underground river and Mayan Village. Gonzo is easily one of the coolest people- super knowledgeable of the land, animals and people… power up! 🤘 Our room was super comfortable and nothing beats the pure bliss of floating in the lagoon in the evening watching the bats above you and seeing the stars shine so bright. 💓 We really can’t wait to come back, we would totally get married here too! Haha Thank you for the most magical time! We will see you soon Wakax! ❤️🙏☮️🌿

10/10 – Uitstekend

natalie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So beautiful and peaceful
Reactie van Ana op 1 dec 2022
Thank you for your comment Natalie.We hope to seeing you soon again!

10/10 – Uitstekend

Ricardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El lugar es espectacular
Reactie van Ana op 1 dec 2022
Gracias por su comentario Ricardo, esperamos haya disfrutado de su estancia.Esperamos verla de nuevo muy pronto!

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Time to book
This is the type of situation where I don’t want you to know about the property because I want to keep this all to myself...but that isn’t fair to the people who work there so I will be as open as possible. If you love peace and serenity, then this is a wonderful place for you. It’s very quiet, and its an ideal place if you are interested in sleeping in, journaling, and relaxing all day. My favorite part of the Hacienda was the lagoon at the restaurant. My friend and I spent her entire birthday swimming, paddle boarding, taking naps, taking shots, and snapping pictures. I am already looking forward to my return. Everyone on the staff had great energy. Special thank you to the restaurant staff that were attentive and happy to help us. Go ahead and book.
3 nachten verbleven in september 2022

10/10 – Uitstekend

Monica

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The customer service is wonderful. Very clean and quite. Would recommend it’s top notch! 5 stars!!
4 nachten verbleven in september 2022
Reactie van Litzie V. Director of Operations op 27 sep 2022
Dear Monica,Thank you for recommending us! We are pleased to know you had a wonderful stay with us. Looking forward to welcoming you back anytime!Kind regards,Wakax Hacienda Team

10/10 – Uitstekend

Antony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upmarket hotel with a rustic look and feel, in the middle of the jungle. The property is huge, clean, and very well maintained, and the rooms are very spacious. I was surprised that the rooms do not have a TV, but after spending such a tranquile week there, I didn't miss it at all. There are quite a few outdoorsy activities to do within the hotel grounds. I was initially a bit worried that the hotel is too far away (10 kms) from Tulum, but it wasn't a problem, as we had a rental car. Also, Tulum is not a very nice and inviting town, so I actually preferred to be away from it. Staff were always professional and friendly. A high standard. There is only one restaurant, and even though the food is nice, it is not cheap. I would have liked to see some cheaper options available too. But remember, it's in the jungle, so you will definitely need mosquito repellant, which is complimentary.
7 nachten verbleven in september 2022
Reactie van Ana op 12 sep 2022
Thank you very much for all your comments about Wakax Hacienda, we are working every day to have our guests comfortable and enjoying the stay. for sure we will be in contact with our Director of Operations with your request about food options. We hope to see you soon again!Wakax Team!

10/10 – Uitstekend

Teanna

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I almost want to write a horrible review to keep this place a secret for myself, but that wouldn't be fair because this place is heaven on earth. Due to a mix up on my part, we showed up to the property a day early and the reception staff went out of their way to get us a room available even though we weren't scheduled to be there. Everyone was kind and accommodating. The food is outstanding! Seriously! The grounds of this place are like a gift that keeps on giving, cenotes with cold beautiful blue water, a massive lake with free paddle boards, free bikes to explore the property, free yoga, free cave tours, free underwater river tours, and some of the most amazing pools to relax at. I cannot even begin to list off everything that they have to offer here. The property is quiet and serene. The buildings are beautifully built. We spent the day earlier in downtown Tulum, getting hassled/scammed by the policia and when we got to the property we were frazzled, stressed, and a bit angry. Within moments of being a Wakax my friend and I looked at each other and commented on how it had all magically left our beings. We were on vacation again. The details put into this property to ensure that you leave with your spirit, mind, and body are filled with joy and peace are mind blowing. Thank You Wakax Hacienda you are truly a hidden gem, you gave us an unforgettable experience one day earlier than we had actually reserved a room for and it was life altering. Keep up the good work!
2 nachten verbleven in augustus 2022
Reactie van Reservations D op 2 sep 2022
Dear Teanna. Thank you very much for all your comments, we are working hard to get our guests comfortable and really enjoy when known you had a pleasant stay with us. Looking forward to see you soon again!

8/10 – Goed

Morgan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is truly one of the most beautiful places we have ever stayed and the staff was so so friendly. HW is so relaxing and truly euphoric at times. The restaurant is wonderful and so are the drinks - though the menu is limited they are working on putting another restaurant in which I think will be great. The only thing I might say is they need to seal the doors and windows in the rooms because there was one night my boyfriend and I slept without covers and we got absolutely eaten alive by mosquitos (we saw a spider here and there too.) However, the rooms are still beautiful and the air conditioning is everything especially when you’ve spent the day in that jungle heat! We would absolutely return to this resort with friends. Thank you for a memorable experience!
3 nachten verbleven in augustus 2022
Reactie van Reservations D op 2 sep 2022
Dear Morgan,Thank you very much for all your comments, we will work in your recomendations, Happy to know you had a pleasant stay at Wakax Hacienda, Looking forward to see you soon!

10/10 – Uitstekend

Deyanira Liliana García

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El lugar es fantástico para descansar. Muy tranquilo y relajante. Puedes convivir con la naturaleza de una forma tranquila. La habitación lo tiene todo para descansar y sentirte confortable. Definitivamente volvería una y otra vez.
4 nachten verbleven in augustus 2022
Reactie van Reservations D op 2 sep 2022
Apreciada Srita Deyanira,Muchas gracias por sus comentarios, estaremos encantados de verla nuevamente en este mágico lugar!

10/10 – Uitstekend

Juan Ramon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing Hotel ! Very tranquil, except for one night, guest of a wedding party decided to continue their celebration in there rooms and had the entire area up till 5 am, we lost alot of sleep. Hotel staff should have intervene. But overall it was an amazing beautiful hotel with excellent staff.
5 nachten verbleven in augustus 2022
Reactie van Litzie V op 25 aug 2022
Dear Juan Ramon,Thank you for your kind review. We are pleased to know you had a wonderful time at the Hacienda in spite of the noise caused by other guests during the night you mentioned. Please rest assured your feedback is highly appreciated and we will do our best to prevent this situation from happening again. Thank you for your visit. We look forward to welcoming you anytime!Kind regards,Litzie VázquezDirector of Operations

10/10 – Uitstekend

Alfredo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service is outstanding. The property is fantastic.
2 nachten verbleven in juli 2022
Reactie van Litzie V op 20 jul 2022
Dear Alfredo, We are so glad you enjoyed your stay at the Hacienda. Thank you for your review! We look forward to welcoming you again. Warm regards, Litzie Vazquez Director of Operations

10/10 – Uitstekend

Shoshanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At the Hacienda you are transported to a magical place, another place in a seemingly more simple time, more kind, less complicated. Not only because the grounds of the Hacienda are immaculately kept or that the decor is as tasteful as you’d find out of any architectural digest summer edition. The magic flows through everything at the Hacienda, if you’d didn’t know better you’d think the chef was plucked from some famous Michelin starred restaurant or that The famous Gonzalo wasn’t the actual diver himself that discovered Dos Ojos. From the moment I stumbled upon their website looking for a quick getaway for my birthday, I knew this weekend would enchanting. Nothing was missed, the experience was perfect! Our room was exquisite, the food was devine, the drinks were sublime…I can’t tell you all the secrets of the Hacienda. We had the honor to spend the morning and early afternoon with the Famous Gonzalo, it was an incredible adventure! The delicious food & drinks David, Edgar, Armando, Johnni, Pedro, Javier all 5 star! Thank You! All I can say is that there’s nothing like Hacienda Wakax, staff, quality, natural beauty, location, the details it was an exceptional experience and I won’t ever forget it. You feel like vacation should feel!! For me it was perfection 10 out of 10. Thank You again to everyone at the Hacienda for an unforgettable experience and your wonderful care of us and especially Itzel you really made us feel special, thank you.
3 nachten verbleven in juni 2022
Reactie van Litzie V op 30 jul 2022
Dear Shoshanna, Thank you for choosing Wakax Hacienda for celebrating your birthday and for taking the time to write this lovely and detailed review about your experience with us! We are delighted to know that everything went above and beyond your expectations. Gonzo, Itzel, Javier, and the team are excited to be part of these wonderful memories. Please do let us know when you plan to come back. We will be happy to welcome you and make sure you will have an amazing experience once again. Thank you for recommending us! Warmest regards, Litzie Vazquez Director of Operations

10/10 – Uitstekend

Dolores Vanessa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente hotel con una gran variedad de actividades para hacer dentro de la hacienda. La comida del restaurante es excelente, así como el servicio de todo el personal. Realmente lo recomiendo para quien busca desconectarse de la cuidad por algunos días.
3 nachten verbleven in juni 2022
Reactie van Ana op 10 jun 2022
Apreciada Srita. Vanessa. Gracias por sus comentarios! Estamos encantados de saber que disfrutó de su estancia en Wakax Hacienda, ojalá podamos verla pronto de nuevo.

10/10 – Uitstekend

ROSSANA PATRICIA SOBRINO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2022

10/10 – Uitstekend

John Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is gorgeous, will a beautiful cenote, multiple swimming pools, a large lagoon, and jungle walking trails. Being on the property makes you feel more connected to nature and withdrawn from the world. There are several activities provided for free, and Gonzalo (the Activities Manager) is super knowledgeable and an outstanding guide! The food is excellent, though a little bit on the more expensive side. Would definitely recommend! Just be warned, they are still working on setting up Wifi, so it is limited. Though if you are looking to disconnect from the world, it is perfect!
5 nachten verbleven in februari 2022
Reactie van Ana op 12 mrt 2022
Thank you very much for your all your comments Mr. Michael. We are working hard to have the Wifi connection ready in all around the property. We hope to see you soon at Magical Wakax!