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Beoordelingen van SureStay Plus by Best Western Twentynine Palms Joshua Tree

2.5 out of 5
SureStay Plus by Best Western Twentynine Palms Joshua Tree
71487 Twentynine Palms Highway, Twentynine Palms, CA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 294 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 318 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 189 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 110 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 94 van 1005 beoordelingen" "

7,2/10

Netheid

8,2/10

Personeel en service

6,6/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Martijn

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Outdated and filthy pool
Breakfast was good, room was clean and working. Floor in the room was outdated and broken. We came here also because there's a pool. However the pool was green (algea), the hottub was so dirty we didn't ever try to find out if it was working. Neither did other guests. Also the chairs and beds were worn-out. This was our 2nd hotel of Best Western and both had a problem keeping the pool clean. In short: beyond our expectations
1 nacht verbleven in juni 2022
Reactie van Manager op 11 jun 2022
Hello Martijn, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Zeer slechte WiFi en kamers verouderd
Het hotel kan wel een opknap beurt gebruiken , verder zeer slechte WiFi. Het geboekte ontbijt bij het verblijf is ook niet veel een bakje yoghurt en een nutbar.
4 nachten verbleven in november 2021
Reactie van Manager op 1 dec 2021
We can't thank you enough for sharing your feedback with regards to our hotel. Please do come see us again.

6/10 – Redelijk

Philippe

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Geen queensize bed
Kamer geboekt met 2 queensize bedden maar hadden maar bed waar we met 2 net konden naast elkaar liggen, geen queensize! Ontbijt OK, was wel stil op de kamer ver van de weg af
1 nacht verbleven in december 2019
Reactie van Manager op 25 dec 2019
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed. I hope that we will impress you with exemplary service during future visits.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitstekend hotel voor zijn prijs. Uitgebreid ontbijt en prachtig zwembad.
2 nachten verbleven in september 2019
Reactie van Manager op 28 sep 2019
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Accommodation was OK, but when we enetered the room there was a dead cockroach on the floor.
1 nacht verbleven in september 2019
Reactie van Manager op 11 sep 2019
I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 – Goed

Sophie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rondreis
Ruime kamers. Goed ontbijt. Vriendelijk personeel. Goede WIFI. Zwembadwater was wel wat vuil.
1 nacht verbleven in juni 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Het personeel was niet vriendelijk en de kamers waren niet proper
1 nacht verbleven in november 2018
Reactie van Sami op 12 nov 2018
Het spijt ons dat je niet tevreden bent. We zullen hard werken om het probleem dat je hebt ervaren op te lossen. Bedankt dat je ons dit hebt laten weten.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Prima
Very close to Joshua Tree National Park entrance.
2 nachten verbleven in oktober 2018
Reactie van Sami op 16 okt 2018
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Tessa

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2018
Reactie van LACEY op 2 okt 2018
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Kevin

Prima
Prima hotel voor een overnachting op doorreis. Is niet het modernste hotel, maar wel onderhouden en schoon. Airco is hier erg nodig en werkt prima. Zwembad niet groot, maar groot genoeg voor een verkoelende duik.
1 nacht verbleven in augustus 2018
Reactie van ERIKA op 29 aug 2018
Thank you so much for your feedback. We truly value and appreciate your stay with us. Your words will be used to help us continue to grow and improve as a Hotel and Team. We really appreciate everything and we hope if you’re in the area again you will continue to join us for our customer service and as your home away from home

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima prijs/kwaliteit verhouding
Prima prijs/kwaliteit. Ligging niet erg bijzonder, maar dat is nergens daar in dat plaatje. Wel dichtbij Joshua tree. Voor Amerikaanse begrippen een goed ontbijt.
1 nacht verbleven in juli 2018
Reactie van Sami op 1 aug 2018
Bedankt dat je bij ons bent gebleven. Wij waarderen uw feedback!

8/10 – Goed

Heidi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was one of the more average hotels on our 2 weeks trip. The room was comfortable but not luxury. The breakfast was only average. In general nothing to complain about, but also nothing special. A comfortable, clean hotel, but a bit pricy for what it offers.
Reactie van Ashley op 19 apr 2018
We’re truly sorry your stay with us wasn't to your liking. We truly value and appreciate your stay with us, as well as your feedback. We will use this feedback to help our Team grow and improve as a Hotel so that we offer the superior customer service we have always strived to deliver to all our guests.

4/10 – Matig

Hong

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I booked and paid for a suite. They canceled my booking without notification. Downgraded my stay to an only room left without refund me the difference.
1 nacht verbleven in maart 2023
Reactie van Manager op 2 mei 2024
Hello Hong,We apologize for any inconvenience you experienced and appreciate your feedback. We encourage you to reach out to our management team to discuss this matter further. Thank you for bringing this to our attention, as we are always looking for ways to improve our services.

8/10 – Goed

Brock

Reisde met partner
Positief: Personeel en service
Decent place for a night stay. Pool looked unusable b/c of dirty water.
1 nacht verbleven in april 2024
Reactie van Manager op 2 mei 2024
Hello Brock,We appreciate your feedback and apologize for any inconvenience caused. We value your input and will address the pool's maintenance to enhance our guests' experience. Thank you for bringing this to our attention.

4/10 – Matig

mia

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was a flea in the bed, so we had a hard night. I've never experienced anything like this before.
1 nacht verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello mia,We appreciate you sharing your experience with us. Your feedback helps us improve our services for future guests. If you have any further concerns, please contact our management directly for assistance.

4/10 – Matig

Brook

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This place was just not it. Very rundown and old but the front desk workers were awesome
1 nacht verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Brook, We appreciate your recognition of our front desk team and apologize for any disappointment with our property. Guest feedback is valuable for growth and we will address your concerns internally. Should you need further assistance, please reach out to our management team directly. Thank you for sharing your experience with us.

8/10 – Goed

Michael

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is larger than expected. The staff is very friendly and helpful. The internet is very fast.The laundry is inexpensive but dryer doesnt work well. Enjoyed our stay.
2 nachten verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Michael,We are pleased to hear that you found our rooms spacious and our staff friendly and helpful. It's great to know that you appreciated our fast internet and affordable laundry services. Your feedback regarding the dryer will be shared with our team for improvement. We hope to welcome you back again soon.

8/10 – Goed

Jason

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
pool was in poor shape, hot tub listed but was not in clean/operational. decent room, comfortable.
1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Jason,We appreciate your feedback regarding the pool and hot tub. We're glad to hear you found your room comfortable during your stay. For any future concerns, please feel free to reach out to our management team directly.

6/10 – Redelijk

Daniel

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room was nice and pleasant but the swimming pool needed to be cleaned, fitness room needs some work, and one of the bathrooms had little mold in the tub. But thankfully, they've switched me to another room and it was better
2 nachten verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Daniel, We appreciate your feedback and are glad to hear you enjoyed your room switch. We will pass on your comments to the relevant departments for review and improvement. Thank you for bringing these issues to our attention.

8/10 – Goed

Holly, New York

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were incredibly kind, accommodating and went above and beyond.
1 nacht verbleven in april 2024
Reactie van Manager op 19 apr 2024
Hello Holly,We are delighted to hear that our staff provided exceptional service during your stay. Your kind words will be shared with the team, and we look forward to welcoming you back for another memorable experience.

8/10 – Goed

bertrand

Reisde met een groep
Positief: Netheid, personeel en service
Hôtel convenable ayant besoin d’un peu d’amour. Piscine trouble, spa non nettoyé. Chambre ayant besoin d’une mise à niveau. Personnel aidant.
1 nacht verbleven in april 2024
Reactie van Manager op 19 apr 2024
Hello bertrand,Nous prenons note de vos commentaires et nous apprécions vos observations. Notre équipe est dédiée à offrir un service de qualité et nous examinerons attentivement vos retours pour améliorer notre expérience client. Nous espérons avoir la chance de vous accueillir à nouveau dans le futur.

10/10 – Uitstekend

Valerie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet, clean and good breakfast.
1 nacht verbleven in april 2024
Reactie van Manager op 19 apr 2024
Hello Valerie,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and enjoyed our quiet environment,. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

6/10 – Redelijk

Patricia

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
I think they are attempting to upgrade things at this facility, but the bed was not good. Newer flooring was great, but could use updates. No bathroom in the lobby area. Have to go to the locked pool to get ice. I don’t expect the best at a modest price, but updated.
2 nachten verbleven in april 2024
Reactie van Manager op 18 apr 2024
Hello Patricia, Thank you for sharing your recent experience with us. We appreciate your feedback on the newer flooring and take all comments seriously to improve our services. We regret any inconvenience caused during your stay and hope you will consider contacting our management with any further concerns. Your input is valuable as we strive to enhance the guest experience.

8/10 – Goed

Se

Reisde met familie
Positief: Netheid, personeel en service
Good breakfast.
1 nacht verbleven in april 2024
Reactie van Manager op 17 apr 2024
Hello Se,We are pleased to hear that you enjoyed our breakfast offerings during your stay with us. Your satisfaction is important to us and we appreciate your feedback.

6/10 – Redelijk

Kathy

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Positive - Location was close to Joshua NP entrance and restaurants. Negative - Paid for a Unit with a kitchenette but it had NO furnishings, so not functional, oven door was stuck open, not operable, fridge needed to be defrosted and very loud. Definitely not worth the rate we paid. Unit clearly needs to be renovated, shower surround was moldy, bedroom ceiling had major visible patching from water damage, unit was very dark and dingy. Pool area was dirty and pool and hot tub water were very dirty but supposedly open.
2 nachten verbleven in april 2024
Reactie van Manager op 14 apr 2024
Hello Kathy,We appreciate your feedback and apologize for your experience. We encourage guests to reach out to us during their stay to address any concerns. Our maintenance team will address these issues promptly. We continually work on improvements and hope you consider staying with us again in the future.

2/10 – Ontzettend slecht

Simran

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lot of bird poop in the stair case door handles, lot of smell in the property corridor and the room
1 nacht verbleven in april 2024
Reactie van Dawn op 12 apr 2024
Thank you for your feedback and I'm sorry your stay was not to your liking. I will use this feedback to help us grow and improve as a hotel.

8/10 – Goed

Jalal Naghsh

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
the facility was kind of old
2 nachten verbleven in april 2024
Reactie van Manager op 10 apr 2024
Hello Jalal Naghsh, We appreciate your feedback on the hotel's facilities and will share your comments with our team for future improvements. Thank you for staying with us.

6/10 – Redelijk

Aaron

1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Aaron,We appreciate your rating. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

6/10 – Redelijk

Harold, Rolla

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Very nice mattress but no amenities for handicapped veteran. The toilet was too low with no handrails and the sole small handrail in the shower was not firmly attached to the wall structure on one end and easily moved. The bathroom walls were too thin and carried the sound of running water starting at 6 am. Noisy!
1 nacht verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello Harold,We appreciate your feedback and apologize for any inconvenience. Our aim is to ensure a comfortable stay for all our guests. For any specific accessibility requirements, we recommend reaching out to our management team before arrival. Your comments will be shared with our team for further review.

10/10 – Uitstekend

Lori

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone was so nice, and it was very clean. Beds were super comfy.
1 nacht verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello Lori,Thank you for sharing your positive feedback with us! We are glad to hear that you enjoyed our friendly service and comfortable accommodations during your stay. Your kind words are truly appreciated.

8/10 – Goed

Ayumi

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The shower curtain needs to be replaced, The cleaned towels have some stains and some have a hair. But the kids said it’s better than the other hotels we have stayed in the area and want to come back again:)
2 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Hello Ayumi, We appreciate your feedback and are delighted to hear that your kids enjoyed their stay with us. We will share your notes with our housekeeping team to ensure a consistent standard. We look forward to welcoming your family back soon for another enjoyable experience at our hotel.

6/10 – Redelijk

troy

Positief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Hello troy, We appreciate you choosing to stay with us. If you have any further feedback to share, please don't hesitate to reach out to us directly. We value your input and would love to improve your experience for your next visit. Hope to welcome you back soon!

8/10 – Goed

Laura

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Laura,We appreciate you choosing our hotel for your stay. Please feel free to share any feedback with us to help improve our services. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Paula

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Extremely run down and dirty. Moldy bathrooms. Extension cords running through walkways which is unsafe. Access cards doesn’t always work making it so inconvenient to open doors. Property needs upgrade.
2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Paula, We appreciate your feedback and apologize for any inconvenience during your stay. Our team will address these concerns to enhance the guest experience. Your safety and comfort are our top priorities, and we will ensure measures are taken to improve the property's condition.

6/10 – Redelijk

Mary

Zakenreiziger
Positief: Personeel en service
The skirting around the beds are outdated and looks bad. The covers on the pillows didn't look that good either. No liners in the trash cans. Going outside from the 2nd floor there is a hole in the wall that the door must have caused it.
1 nacht verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Mary, Thank you for sharing your feedback with us. We appreciate your observations and will ensure they are passed along to the relevant departments for review and improvement. Our team is always working to enhance the guest experience and address any maintenance needs promptly.

4/10 – Matig

Ashley

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This property is very old and is a motel, not a hotel. There were homeless people and/or people on drugs walking around the parking lot and our room door. The breakfast was overcooked and not good. We stayed at another Best Western the night after leaving here and it was much nicer for a similar price.
2 nachten verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Ashley,We appreciate your feedback and regret to hear about your experience. The safety and comfort of our guests are of utmost importance, and we take all feedback seriously to improve our services. Your comparison with another property is duly noted, and we will strive to enhance our offerings. Thank you for bringing these issues to our attention, and we hope you will consider reaching out to our management team directly to address your concerns fully.

8/10 – Goed

susan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice choice for the price. Great staff and convenient restaurant and snack shop.
2 nachten verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello susan,We are delighted to hear you enjoyed our team's service and dining options during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future for another pleasant experience!

6/10 – Redelijk

Rebecca

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
This was an average hotel with a pretty decent bed. You could tell it needed some updates all around. Many rooms had outdoor entrances, though the 2nd floor had an interior hallway. The exterior door above the dining room didn't close (or lock), so that was concerning. We visited in March, and it was too cold to use the outdoor pool. We could park very close to our room, which was nice. The room itself had a refrigerator, but we had to turn it off overnight because it was VERY loud. We lost connection to the internet and lost all TV streaming and the phone was disconnected (no dial tone).
1 nacht verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello Rebecca,We appreciate your feedback on your recent stay with us. Please note that our team values all comments to improve our guests' experience. Kindly be informed that management is available to address further concerns you may have from your visit. We hope to host you again in the future for an enhanced stay with us.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 20 mrt 2024
Hello Daniel,We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon for another wonderful stay!

6/10 – Redelijk

Jill

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We were on the ground floor and were woken up several time by upstairs moving around the room. The room was very dated unkept and needed a make over breakfast was great for choice but tables needed wiping etc Victoria checked us in and was lovely and helpful... Sadly pool and hot tub closed for winter but the hot tub could have been up and running as they are ment for the cold
1 nacht verbleven in maart 2024
Reactie van Manager op 18 mrt 2024
Hello Jill, We appreciate your feedback and apologize for any disturbances during your stay. Our team will work to address noise concerns and strive to improve our room conditions. We're glad you enjoyed the breakfast and the service provided by Victoria. Regarding the pool and hot tub availability, please note that seasonal closures are in place. Kindly plan your future visits accordingly and contact us directly for any further assistance.

6/10 – Redelijk

Christopher

Reisde met partner
Key did not work. TV didn’t work. Staff was friendly and helpful
1 nacht verbleven in maart 2024
Reactie van Manager op 17 mrt 2024
Hello Christopher,We apologize for the issues you experienced and appreciate your kind words about our staff. Your feedback is valuable for our continuous improvement and we will address these issues promptly. Thank you for staying with us.

8/10 – Goed

Brigette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall, the stay was nice. The girls at the front desk were helpful and very nice. The free included breakfast was simple but appreciated. It is an older hotel so yes a bit dated, but my room was kept up in nice condition.. I did not notice anything needing repair or banged up. I slept well, the bed was comfortable. I was traveling by myself and felt safe there.
2 nachten verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello Brigette,We are pleased to hear that you had a nice stay and that you found our front desk staff helpful. Thank you for your feedback on our breakfast offering and your room condition. Your comfort and safety are our top priorities. We appreciate your kind comments and hope to welcome you back soon.

4/10 – Matig

Angeles

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The couch armrests were disgustingly dirty. The trash bins didn’t have a liners. We paid for a king bed and got a queen. The doors also didn’t seem sturdy. Wouldn’t stay here again.
1 nacht verbleven in maart 2024
Reactie van Manager op 13 mrt 2024
Hello Angeles, We appreciate your feedback and apologize for any inconvenience you encountered during your stay. Your comments will be shared with our team for further review and improvements to ensure a better experience for our future guests.

10/10 – Uitstekend

Darcy

Reisde met familie
Positief: Netheid
The clerk was very kind and great and helpful!!!
1 nacht verbleven in maart 2024
Reactie van Manager op 12 mrt 2024
Hello Darcy,We are pleased to hear that you found our clerk to be kind and helpful during your stay. It was our pleasure to assist you, and we hope to welcome you back in the future.

6/10 – Redelijk

Hannah Louise

1 nacht verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Hannah Louise,We appreciate you choosing our hotel for your recent stay! If there are any areas of improvement you'd like to share, please feel free to reach out to us directly. We hope to welcome you back soon for an even better experience next time!

6/10 – Redelijk

Tim

1 nacht verbleven in maart 2024
Reactie van Manager op 9 mrt 2024
Hello Tim,We appreciate you choosing to stay with us and hope you had a pleasant experience. If there are any details you would like to share to help us improve, please feel free to contact our team. We look forward to welcoming you back in the future.

8/10 – Goed

Nancy

1 nacht verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Nancy, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 – Matig

Huong

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was blood on the pillowcase. We didn’t notice it until the next morning when it was too late.
1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello Huong, We're sorry to hear about your experience. We encourage guests to immediately report any concerns to our housekeeping team for prompt resolution. Your feedback is valuable in helping us maintain our high standards of cleanliness.

6/10 – Redelijk

George, VENTURA

Positief: Personeel en service
Staff
1 nacht verbleven in februari 2024
Reactie van Manager op 28 feb 2024
Hello George, We value your feedback regarding our staff. We strive to provide excellent service to all our guests consistently. If you have any further comments or concerns, please do not hesitate to reach out to our management team. Thank you for staying with us.

2/10 – Ontzettend slecht

Sangho

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unclean bedroom, refrigerator/floor/wall noise, electrical outlet not working....overall I don't recommend...
1 nacht verbleven in februari 2024
Reactie van Manager op 22 feb 2024
Hello Sangho, We regret to hear about your recent experience and appreciate your feedback. We encourage guests to reach out to our management team directly to address any concerns so they can assist accordingly. Thank you for bringing these issues to our attention.