⭐⭐⭐⭐⭐
We checked in on 7/3 and was warmly greeted by a very kind and energetic lady at the front desk, who I believe was the manager. She made us feel welcome right away and gave us our room keys with a big smile.
When we got to our room, we noticed the AC wasn’t working. I usually don’t like to complain, but I knew we wouldn’t be able to sleep comfortably without it. I went back to the front desk, and without hesitation, both the manager and a young man immediately said, “We’ll definitely take care of this for you,we want you to be happy.” I was genuinely impressed by how fast they responded and how eager they were to resolve the issue.
Housekeeping was also incredibly friendly throughout our stay. The level of customer service here is among the best I’ve experienced. I wish I had gotten both of their names to personally recognize them, but they truly went above and beyond.
