Dear Huseyin! First of all, we would like to tell you, that we are very grateful to you for choosing our hotel! And we are so pitty and sorry for the situation you faced to in our hotel... The fact is that there was a technical problem with the room you had reserved. And on your arrival a receptionist offered you another hotel of our company... with the same comfort and the taxi to another hotel and during your stay (business trips) would be free of charge. We are so sorry for the inconvenience you had. If you write your email address, we will send you a presentation of our hotels! We will do our best to make your staying comfortable and relaxed next time! We are looking forward to your visit! Sincerely yours, Olga Naumova Reservation department +7(3452)50-00-21