Dear Roberto,I am writing to address the concerns you raised during your recent stay at our resort. I regret to hear about your experience, but I must emphasise that the allegations you have made against our employees and our resort lack any evidence or foundation of truth. Despite offering you the opportunity to file an official police report, which you declined, we conducted a thorough investigation into your claim of personal item loss and found no substantiated evidence of theft.Our employees have been an integral part of our team for several years, and I have complete trust and confidence in their professionalism and integrity. It is highly unlikely for our staff, who rely on the well-being of our guests for their livelihood, to engage in such behaviour. Whilst I understand that you are missing some of your belongings, I can assure you that the team at Four Seasons Resort Bali at Sayan is not responsible for this.I appreciate the additional feedback you have provided, as we are always committed to improving our services. I will be more than happy to address any further concerns or issues you may have regarding this matter.Sincerely, Gianni Costa Resort Manager

Dear Fernando,Gracias por tomarse el tiempo para compartir sus pensamientos acerca de su reciente estadía con nosotros. Agradezco sus comentarios y quiero expresar nuestras más sinceras disculpas por cualquier decepción o inconveniente que haya experimentado durante su visita.Nos enorgullecemos de ofrecer comodidades y servicios excepcionales a nuestros huéspedes, y lamentamos sinceramente que haya sentido que el valor no coincidía con el precio. Entendemos que cada huésped tiene necesidades y preferencias únicas, y continuaremos trabajando diligentemente para garantizar que nuestros precios reflejen la calidad y el valor que nos esforzamos por brindar.Con respecto al problema con la privacidad de su villa, entiendo lo preocupante e incómodo que debe haber sido. Nos tomamos muy en serio la privacidad y la seguridad de nuestros huéspedes, y lamentamos profundamente no habernos cumplido en esta área. He tomado medidas inmediatas para revisar y mejorar nuestras medidas de seguridad para garantizar que nuestros huéspedes experimenten la máxima privacidad y comodidad durante su estadía. Una vez más, queremos expresar nuestras más sinceras disculpas porque su estadía con nosotros no cumplió con sus expectativas. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para corregir estos problemas: no dude en ponerse en contacto conmigo en gianni.costa@fourseasons.com para que pueda asegurarme de que este sea el caso.Sincerely,Gianni CostaResort Manager

Cher Benjamin,Merci d'avoir pris le temps d'évaluer notre resort et je suis sincerement désolé d'apprendre que votre séjour n'a pas été aussi agréable qu'il aurait du l'etre.De facon générale, nos tarifs sont alignés sur ceux d'autres établissements 5 étoiles compte tenu de l'emplacement, du service et de la qualité de notre hébergement, ainsi que des expériences proposées aux clients. Votre avis me surprend un peu, car je m'étais entretenu avec vous le matin de votre départ et vous aviez confirmé que vous aviez apprécié votre séjour d'une nuit malgré vos baggages qui avaient été perdus par la compagnie aérienne. J'aurais aimé que vous nous donniez l'opportunité de rectifier ces commentaires pendant votre séjour.Encore une fois, je suis vraiment désolé que vous n'ayez pas pleinement apprécié votre séjour parmi nous. Nous espérons vous accueillir de nouveau, afin de vous demontrer notre savoir-faire. Vous pouvez me joindre directement par courriel à gianni.costa@fourseasons.comTres cordialement, Gianni CostaDirecteur de station

Dear Melissa, Thank you so much for your 5-star rating here. I am so thrilled that our service exceeded your expectations. It was an honor for us to take care of you. We’re looking forward to welcoming you back! Sincerely, Gianni Costa Resort Manager

Dear Andreas de Jesus Ayala, Thank you for sharing your 5-star rating. We are delighted to know that you had an amazing stay with us at Four Seasons Resort Sayan. We cannot wait to give you another amazing stay experience. Sincerely,

Dear Guest, thank you for your stay with us and we appreciate your wonderful feed back. We are looking forward to welcoming in the near future.

Dear guests, Thank you for your valuable feedback. Regards, Edi

Dear Guest, Thank you for your great feed back and we are looking forward to welcoming you back in Sayan near future.

Dear Sir/Madam, We thank you very much for your valuable time to give us the score us on our review. Glad to hear that you enjoyed it and please feel free to let us know if we can be of any further assistance. Best Regards, Putu Udayana Resort Assistant Manager

Dear Guests, Thank you for your feedback and feel free to let us know should you need any assistance. Regards, Edi

Dear Sir/Madam, Thank you very much for your valuable time to write on the review about your family gateway in our resort. We are very pleased to hear that you and your family enjoyed the stay and hopping we can meeting you again on your next family gateway in not too distance future. Regards, Putu Udayana Resort Assistant Manager

Dear Sir/Madam Thank you for your valuable time to give us the great score and hoping to have another opportunity to welcoming you back in not too distance future. Regards, Putu Udayana Resort Assistant Manager

Thank you for your time to shared your great comment and hope that you were enjoyed your experienced stay with us.

Thank you so much for your greet comment, Hope that you had great time with us.

Thank you and hope that you can relax and enjoy the resort.

Thank you for your great feedback and have a great day.

Dear Sir/Madam, Thank you for your valuable time to rate us on our survey. We very appreciate it and look forward to welcoming you back in our resort. Regards, Putu Udayana Resort Assistant Manager

Dear Sir and Madam, Thank you for your valuable time to rate us on our survey. Very appreciate it and look forward to welcoming you back in our resort. Regards, Putu Udayana (Resort Assistant Manager)

Dear EJK, thank you for staying with us and we appreciate your great feedback. We are looking forward to welcoming you in near future.

Thank you for the great feedback and hope you have a memorable stay with us.

Dear Ayoub, Thank you for staying with us and we appreciate your great feed back. We are looking forward to welcoming you in the near future.

Dear Sir/Madam, We thank you very much for your valuable time to share your experience regarding to your recent stay in our resort. Very happy and glad to hear that you enjoyed it very much.Look forward to welcoming you back in not too distance future. Regards, Putu Udayana (Resort Assistant Manager)

Dear Ms. Angelica, Thank you for your wonderful feed back and we are glad to know that you have enjoyed your stay with us. We are looking forward to welcoming you in near future.

Dear Guest, Thank you for your time to give us wonderful feed back. We are very happy to know that you have satisfied with our service and facilities, enjoyed the activity like can you keep a secret. We are looking forward to welcoming you in near future.

Dear Guest, thank you for your feed back and I wish to have the detail of your experience of check in. Please kindly contact us in the resort if we could have a opportunity to talk with you further.

Dear Guests, Thank you for your great feed back and look forward to welcoming you back in the near future. Best Regards, Edi Resort Assistant Manager

Thank you for the great feed back and looking forward to welcoming you back.

Thank you very much for your time to share your sincere comment. Have a lovely evening.

Thank you so much for time to share your experience.

Thank you very much for staying with us and the great feed back. Look forward to welcoming you back in the future. Thank you Dewa

Dear Sir or Madam, Thank you very much for your time to give us a feedback. Looking forward to welcoming you back in our resort. Thank you Dewa

Dear Sir and Madam, Thank you for your time to share your experience stay in our resort. Glad to hear that you were enjoyed. Regards, Dewa Resort Assistant Manager

Dear Guests, Thank you for your feedback and do let us know should you need any further assistance. Regards, Edi

Dear Sir/Madam, We thank you very much for your valuable time to write on your great experience staying in our resort. Wish to seeing you back in not too distance future on your next holiday time in Bali Regards, Putu Udayana (Resort Assistant Manager)

Dear Guests, Thank you for your great feedback and feel free to let us know should you need any further assistance. Best Regards, Edi Resort Assistant Manager

Dear Sir or Madam, Thank you for your feedback and glad to hear that you were enjoyed the breakfast in our resort. Regards, Dewa Resort Assistant Manager