Spacious rooms and excellent location close to nature and facilities in Ucluelet. I can definitely see this as a great place to stay while exploring this beautiful part of the island.
Even with reduced housekeeping services for due to COVID measures, the room was not completely clean on arrival; smudge on the seats and carpet and the guardrail along the stairs and the handle of the refrigerator were sticky. Nowadays you expect this to be disinfected with extra care. We took a towel and cleaned this ourselves but I hope this will be improved for future guests.
The furniture in the room is a bit poor. Very simple and not very comfortable, although the beds were OK. But a bit more comfortable seating, a closet or drawer would be a great addition.
The building (at least building number 2) is very noisy. Movement in rooms on the same floor can be noticed and conversations of guests in adjacent rooms can be heard as well. Unfortunately the guests in the room next to ours had a pleasant evening/night as they were awake and playing music until 4am, and having conversations on the balcony. We were not able to sleep because of this, which made our night and subsequent day not so pleasant.
Despite the no-noise policy, no staff/security was present to supervise what is happening in the evening or at night at the complex.
When checking out, the member on duty did not respond decisively to our report. It seems that this person was lacking some experience/training in hospitality.