Hi David, we want all of our guests to rest easy when they stay with us, and we're sorry that you weren't completely satisfied with this property. - We inform guests in the pre-stay email that the homeowner lives on-site, but we are sorry that this caught you off guard. - We will update the listing to include this, though the owner let us know that the units do not face each other, so guests will rarely see them unless a problem arises. - The homeowners were aware that you would be arriving after dark, so they left the keys on the porch and the lights on for you. - The owners also let you know how to turn on the outdoor lights. - The house was thoroughly cleaned before your arrival, and the owners were not notified of any concerns regarding cleanliness, pests, the hot tub, or the TVs. - Living on-site, the owners are always available to address issues promptly, and they wish you would have let them know about your concerns. They are known for being helpful and polite and assured us that they were kind in all interactions. All items have since been investigated, and we are confident that future guests will find this home clean and comfortable!