Exterieur

Beoordelingen van Holiday Inn Express Durban - Umhlanga, an IHG Hotel

3 out of 5
Holiday Inn Express Durban - Umhlanga, an IHG Hotel
2 Ncondo Place Umhlanga, Umhlanga, KwaZulu-Natal

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 216 van 540 beoordelingen" "
Gastenscore: 8 - Goed. 214 van 540 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 540 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 540 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 540 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Willem

2 nachten verbleven in februari 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 29 mrt 2023
Thank you for your support. We are delighted you enjoyed your recent stay with us, and hope to welcome you back soon

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Gerald

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire facility was in pristine condition. And the staff was very accommodating.
4 nachten verbleven in februari 2024
Reactie van Holiday Inn Express Durban-Umhlanga op 14 feb 2024
We are thrilled our facilities, including the service provided, exceeded stay expectations. Thank you for your valued support.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 30 dec 2023
We are delighted you enjoyed your recent stay. Thank you for the fantastic rating.

6/10 – Redelijk

Neresha

Reisde met partner
Negatief: Personeel en service
Great location Great free parking onsite or at Gateway parking Poor room cleaning service Towels need replacing-old and tired No shower cap, no sanitary bag, no shampoo and conditioner Rooms are cramped and tiny
17 nachten verbleven in november 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 21 dec 2023
Thank you for your candid review. We do hope this review has been sent in error. We have undercover secure parking which is R50.00 per vehicle per day, and although our Holiday Inn Express Durban Umhlanga, is near Gateway Theatre of Shopping, it is about a 5 minute drive. Our linen is monitored and replaced timeously to ensure our guests get only the best condition linen. Per our IHG Brand, we have recently implemented Dove Bulk Amenities in all our guest bathrooms. This includes Body Wash, Shampoo as well as Hand Soap. Shower Caps are available upon request from reception. We certainly do value all feedback, and our team is readily available 24/7 to assist guests during their stay. Assuring you of our best service at all times.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Anonymous
Amazing,exceptional service,fresh breakfast & delicious( though sometimes there is more coffe & little to no tea. Runs out of fried eggs for the 9am breakfast while there is always plenty of boiled ones) time slot but could improve on hotel room cleanliness.
3 nachten verbleven in december 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 12 dec 2023
Thank you for your candid feedback. We are thrilled the service provided, and our express breakfast offering, made for an enjoyable stay experience. During high occupancies, our team are working consistently throughout breakfast service to replenish items, and sometimes during this replenishing stage, it might appear items have run out, however, they are being replenished. Thank you again for your valued support.

6/10 – Redelijk

Anusha

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 11 dec 2023
Thank you for your valued support. Every effort is taken to ensure our guests have a memorable stay experience. Assuring you of our best service at all times.

8/10 – Goed

GILLIAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 10 dec 2023
Thank you for your valued support. We are delighted you enjoyed your recent stay.

10/10 – Uitstekend

Lindsey

1 nacht verbleven in december 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 10 dec 2023
Thank you for the fantastic feedback. We are thrilled you enjoyed your stay with us. Thank you for your valued support.

8/10 – Goed

Virginia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 10 dec 2023
Thank you for your valued support. We are so pleased our facilities and services on offer, met with your stay requirements.

8/10 – Goed

Salmon Jacobus

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Bed and pillows not very good, need replacing.
2 nachten verbleven in november 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 5 dec 2023
Thank you for your candid feedback. Every effort is taken to ensure our guests have a memorable stay. We are very sorry for the area of your stay where we have let you down. Assuring you of our best service at all times

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Appalling breakfast
Breakfast is appalling. Quality of food offering is unacceptable. Hot foods were cold, runny yogurts, croissants half baked, juices diluted, cold meats cut into rationed sizes, overall hardly anything was eaten. Patrons leave half eaten plates everywhere. I never had such an awful experience with breakfast before.
2 nachten verbleven in november 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 13 nov 2023
Thank you for your candid feedback. Every effort is taken to ensure our guests have an enjoyable express breakfast offering. Our team is readily available throughout breakfast service to assist with any concerns. We are very sorry to hear you experience did not exceed expectations. This is certainly not the breakfast experience we wish our guests to experience. Assuring you of our best service at all times.

8/10 – Goed

Chisenga, Lusaka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed the stay at Holiday Inn Umhlanga in a quiet safe, quiet and walkable neighbourhood of South Africa.
2 nachten verbleven in oktober 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 3 nov 2023
We are delighted our location and facilities met with your stay requirements. Thank you for your valued support.

10/10 – Uitstekend

Romy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable and pleasant.
The staff were extremely helpful and very good.Breakfast was really top notch.
1 nacht verbleven in oktober 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 3 nov 2023
We are thrilled you enjoyed our Express Brand Breakfast Offering. Thanks again for your valued support, and we do hope to welcome you back soon.

8/10 – Goed

Vusisizwe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect price, perfect place, perfect for me.
Love this hotel. Perfectly priced. On the edge of the precinct, so there is very little to no noise. Food is always great. Even though we were early, staff assisted with WiFi. And I worked from the pool area. Day later, sat in the bar area and watched WC rugby. Joined by three foreign gentlemen who sail boats.
2 nachten verbleven in oktober 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 23 okt 2023
We are delighted our facilities, and the service provided by our team, made for a comfortable and memorable stay experience. We certainly hope to welcome you back soon

10/10 – Uitstekend

T

1 nacht verbleven in oktober 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 3 nov 2023
We are thrilled by the scores received, that our hotel facilities met with your stay requirements.

10/10 – Uitstekend

MRS KP

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 10 okt 2023
Thank you for your valued support. We are delighted you enjoyed your recent stay with us.

4/10 – Matig

Menzokuhle

1 nacht verbleven in oktober 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 10 okt 2023
Thank you for your candid feedback. Every effort is taken to ensure our guests have a memorable stay experience. In reviewing your score, we are sorry to have let you down. Thank you again for your support.

10/10 – Uitstekend

Tord

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 12 aug 2023
We are delighted our accommodation facility met with your stay requirements. Thank you for your valued support, and we hope to welcome you back soon.

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here for four nights. Staff are friendly. Hotel is of a good standard for the price paid. Good breakfast included to
4 nachten verbleven in juli 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 7 aug 2023
Thank you for your valued support, and your feedback from your recent stay. We are delighted the service provided, and our accommodation facilities, all met with your stay expectations.

8/10 – Goed

Stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
BEST VALUE OFFERING ON UMHLANGA RIDGE
The check-in was delayed and not very pleasant due to deposit issue, but staff throughout were helpful and friendly. This Hotel offers good location, decent services and comfortable rooms for best value in this area. Breakfasts are above average for this type of hotel and pool area is pleasant. If you are looking for a nice Hotel and don't want to break the bank, then this Hotel is ideal.
4 nachten verbleven in juli 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 25 jul 2023
Thank you for your valued support. We are very sorry for the delayed check in, but pleased to hear this was resolved by our friendly team. We are so pleased our facilities made for a comfortable stay experience, and we do hope to welcome you back soon.

8/10 – Goed

Eric

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 3 jul 2023
Thank you for your valued support. We are delighted you enjoyed your recent stay.

10/10 – Uitstekend

Agnes

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juni 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 3 jul 2023
Thank you for the fantastic overall rating. We are delighted you enjoyed your recent stay.

10/10 – Uitstekend

Claudia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel for business trips
Great stay. Clean comfortable room, very fast check-in (always a plus) and yummy breakfast buffet. Perfect for business trips.
1 nacht verbleven in juni 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 10 jun 2023
We are absolutely thrilled our facilities and services on offer ticked all your business stay requirements. Thank you for your valued support.

8/10 – Goed

Abdul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Place to Stay in Durban
Great location, friendly staff, good ambience, clean and safe hotel.
3 nachten verbleven in mei 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 25 mei 2023
We are delighted our hotel accommodation, including our location and the service you received, all made for a memorable stay experience. Thank you so much for your valued support, and we look forward to welcoming you back soon.

10/10 – Uitstekend

Nkosana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The usual good experience at holiday inn hotel chain.
3 nachten verbleven in mei 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 20 mei 2023
Thank you for your continued support. We are delighted our accommodation facilities and service continue to make for a good and memorable stay experience.

10/10 – Uitstekend

Nhlanhla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 20 mei 2023
Thank you for the fantastic 10/10 feedback. We are so pleased our Express Brand Hotel met all your stay expectations. Thank you for your support.

8/10 – Goed

Gavin

Zakenreiziger
Positief: Netheid, personeel en service
Generator was loud impacting sleep Would love an outsourced link service for laundry ( ironing shirts etc.) Clean, spacious, friendly staff, property offering more than its 3 stars, good value
6 nachten verbleven in mei 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 12 mei 2023
Thank you for your valued support. We are very sorry to hear of the noise disturbance caused by our Generator. We certainly do regret any upset caused. We are delighted to hear the service provided by our team, and our hotel facilities all made for a good stay. Thank you again.

8/10 – Goed

Willem

3 nachten verbleven in april 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 12 mei 2023
Thank you for the great score from your recent stay. We certainly do value your support.

10/10 – Uitstekend

Shahendrai

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fanatastic. No hassles.Staff offered excellent service!
3 nachten verbleven in april 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 12 apr 2023
Thank you for your wonderful feedback. We are so pleased you had a great stay and the service provided met with your stay expectations. We hope to welcome you back soon.

10/10 – Uitstekend

Preetheraj (Bells)

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 29 mrt 2023
Thank you for your support. We are delighted you enjoyed your recent stay with us.

8/10 – Goed

Patrik

Zakenreiziger
Positief: Netheid, comfort kamer
1 nacht verbleven in februari 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 29 mrt 2023
We are so pleased you enjoyed your recent stay with us. Thank you for your valued support.

10/10 – Uitstekend

Gyan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean, affordable and good service
2 nachten verbleven in februari 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 20 feb 2023
We are delighted our hotel accommodation facilities met with your expectations. Thank you for your support, and your wonderful feedback. We certainly hope to welcome you back soon.

10/10 – Uitstekend

Ingirid

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An excellent hotel very friendly and helpful staff. We spent an enjoyable week there.
7 nachten verbleven in februari 2023
Reactie van Holiday Inn Express Durban-Umhlanga op 20 feb 2023
We are delighted you enjoyed your stay with us. Thank you for your wonderful review, and your support.

2/10 – Ontzettend slecht

Devon

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
No air conditioning in rooms, toilet seat hanging off and extreme wear and tare
Reactie van Holiday Inn Express Durban-Umhlanga op 20 feb 2023
Every effort is taken to ensure our guests have a memorable stay experience. We certainly do regret the upset caused by the items mentioned, as this is certainly not the standard we strive for as an Express Hotel. We do trust these matters were addressed with urgency once reported. Assuring you of our best service at all times.

6/10 – Redelijk

Marc

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, comfort kamer
Stayed at the same hotel on two different days within the same week - enjoyed the first stay - everything was good - however on the second stay the room smelled of mould or damp - bed was very umcomfortable could feel the springs on the mattress - otherwise the room was neat and claen - carpets look rather old - staff was excellent and friendly - rooms made up in time - breakfast was excellent
1 nacht verbleven in december 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 29 dec 2022
Thank you for your candid review. Every effort is taken to ensure our guests have a memorable stay, and we are sorry to hear of the area of your stay where we let you down. We do trust this was resolved with urgency once reported to our team. Thank you again for your support, and again, we are sorry for any upset caused.

10/10 – Uitstekend

Bess

6 nachten verbleven in december 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 27 dec 2022
Thank you for the fantastic 10 out of 10 Rating ! We are delighted you enjoyed your stay with us.

8/10 – Goed

Stefan

Positief: Netheid, personeel en service en voorzieningen
The television channels were real bad,only about 8 channels (actually only 6 channels) to view and mostly all of them was real worthless. Worst of all is that 3 of the channels are exactly the same one, i tried to search for something else but the hotel obviously subscribed to the cheapest option available. They also claim that the rooms are soundproof..... but it's not true, i could hear everything going on in the rooms on either side and in the hallway too. Had to pay extra for on site parking as well. That's all i can complain about, the staff was all very friendly and the breakfast was good.
4 nachten verbleven in december 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 14 dec 2022
Thank you for your candid feedback. We are delighted our express breakfast, and the service you received met with your stay requirements. We are very sorry to hear the TV Channel selection was not per our offering, and do trust this was resolved with urgency by our team once reported. We certainly do regret any upset caused by this selection. Thank you again for your support, and candid feedback. Assuring you of our best service at all times

8/10 – Goed

Ennia

1 nacht verbleven in december 2022

8/10 – Goed

Serelda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 1 dec 2022
Thank you for your support, and providing feedback from your recent stay with us.

8/10 – Goed

Sandro

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night, clean and confortable. Nice staff. Perfect.
1 nacht verbleven in november 2022

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 14 nov 2022
Thank you for the fantastic 10 out of 10 Score. Every effort is taken to ensure our guests have a memorable stay experience. Thank you for your support.

10/10 – Uitstekend

Jabulile

2 nachten verbleven in oktober 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 25 okt 2022
Thank you for the fantastic 10 out of 10 Score. We are delighted you enjoyed your stay

8/10 – Goed

Sasheen

1 nacht verbleven in oktober 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 25 okt 2022
Thank you for your feedback from your recent stay with us.

10/10 – Uitstekend

MR

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 25 okt 2022
Thank you for your support. We are so pleased you enjoyed your recent stay

10/10 – Uitstekend

Bradford

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in september 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 25 okt 2022
Thank you for your support. We are delighted you enjoyed your stay, and do hope to welcome you back soon

8/10 – Goed

Robert

Positief: Netheid, personeel en service
Rooms were clean and comfortable. Great for a layover for Durban airport. Unfortunately, did not provide airport shuttle, even after requesting one. Best to get a taxi from the airport (300ZAR). Breakfast was a welcome bonus and very good.
1 nacht verbleven in juni 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 4 jul 2022
Thank you for your feedback. We are delighted our hotel facilities met with your level of comfort, and that you found our Express Breakfast offering enjoyable. We are very sorry for the area of your stay where we have let you down.

8/10 – Goed

Neren

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Only thing i found odd is that there's a R50 fee to park undercover, overnight, with the alternate option being to park outside in the open area , for free. The open area outside the hotel had very limited parking so it didnt make sense to even charging any fee. If there was no parking outside and if the R50 fee didnt make sense paying, do i then park on the street?
1 nacht verbleven in juni 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 25 okt 2022
Thank you for your candid feedback. Every effort is taken to ensure our guests have a memorable stay. We are very sorry for any upset caused by our parking charges. Thank you again for your support.

10/10 – Uitstekend

Charles

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 19 mei 2022
We are delighted you enjoyed your recent stay with us. Thank you for your support, and we certainly hope to welcome you back soon.

10/10 – Uitstekend

Raymond

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service and excellent staff. Great breakfast spread. Just two mentions. The construction next door that starts at 6am. And why are there still smoking rooms in a hotel??
3 nachten verbleven in mei 2022
Reactie van Holiday Inn Express Durban-Umhlanga op 18 mei 2022
We are delighted the service you received, as well as our Express Breakfast offering met with your stay expectations. We are sorry for any upset caused by the nearby construction. Thank you again for your candid feedback, and we certainly appreciate your support.