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Beoordelingen van Thaproban Pavilion Waves Unawatuna

5 out of 5
Thaproban Pavilion Waves Unawatuna
Wella Devala Road, Unawatuna, Unawatuna

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 55 van 95 beoordelingen" "
Gastenscore: 8 - Goed. 33 van 95 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 95 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 95 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 95 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grote teleurstelling
Dit hotel is absoluut geen aanrader. Het bed zat vol met beestjes, het eten was zwaar tegenvallend en het hotel slecht te bereiken ivm feestdagen. Hier was niet over gecommuniceerd en er werd ook niets geregeld door het hotel. We moesten door zand en achteraf straten lopen waarbij we ons niet veilig hebben gevoeld. We hadden sea view geboekt voor 3 kamers en kregen dit niet. Pas na aandringen werd dit veranderd en werd zelfs 1 kamer ge-upgrade. Dit was echter een grote teleurstelling omdat het uitzicht een dak vol zonnepanelen was en geen sea. Ook zaten er beestjes in het bed ! Receptie personeel zat duidelijk te roddelen over de gasten. Absoluut geen aanrader.
2 nachten verbleven in juli 2018
Reactie van Kavishka op 20 aug 2018
Geachte gast,   Hartelijk dank voor het delen van uw oprechte gedachten en constructieve kritiek die met het grootste respect zijn overwogen.   Wij betreuren buitengewoon alle ongemakken als een dergelijke toegankelijkheid en vervoer die u tegenkwam vanwege een heilige religieuze activiteit in het gebied dat met het grootste respect wordt behandeld door lokale en internationale pelgrims. Accepteer echter alstublieft onze oprechte verontschuldiging namens alle toegewijden en pelgrims stortten zich in.   We zijn enorm overweldigd door uw gevoelens voor ons ambrosia eten bereid met de grootste zorg en liefde, maar zullen zeker worden gedeeld met Chefs voor verder vakmanschap.   Als een groene organisatie voor toerisme nemen we elke mogelijke stap om onze "Carbon Footprint" te minimaliseren en gebruiken we daarom duurzame energiebronnen zoals zonne-energie.   We waren niet in staat om alle drie kamers met zeezicht te bieden we waren volgeboekt. We hebben echter met veel moeite twee kamers met uitzicht op zee kunnen aanbieden.   We verontschuldigen ons dat het extra bed niet zo ruim was als het Queen size bed op de kamer en dat er verrassend genoeg geen enkele klacht was ontvangen of opgenomen tijdens uw hele verblijf voor bedwantsen (zelfs niet van andere gasten).   De "Hub of Hotel Communication" of de receptie omvat enorm veel verbale en non-verbale communicatie. Het is echter ten zeerste aan te bevelen een goede / aangename houding aan te houden en we zullen trainingen houden met waardering voor uw opmerkingen om zelfs bij vergissing negatieve reflecties bij onze gasten te voorkomen.   Hartelijk dank voor het delen van uw waardevolle opmerkingen en we kijken er echt naar uit u te verwelkomen in Thambapanni Leisure.     BR   Kavishka Fernando. (Resident Manager) Dear valued guest, Thank you very much for sharing your since

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is in a nice location within walking distance of the little village. Food options were good and well presented.
3 nachten verbleven in april 2024
Reactie van Medha op 6 apr 2024
Thank you for your review, we appreciate your feedback

2/10 – Ontzettend slecht

Steven

Reisde met partner
Couldn’t stay as to my wife being diagnosed with breast cancer Tried to cancel and refund but was told no very poor
7 nachten verbleven in januari 2024

6/10 – Redelijk

Hemachandra

2 nachten verbleven in december 2023

10/10 – Uitstekend

Thomas

1 nacht verbleven in december 2023

10/10 – Uitstekend

Shanshan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My boy likes the food a lot including breakfast and dinner. Room is big and view is great. People are friendly and helpful. They helped bring luggages and even our shoes back to the room. Lovely and quiet place for vacation. Hope I can come back next time!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Neil

2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Shanila

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not as per images shown, food was terrible and service
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Hiam

Positief: Netheid
1 nacht verbleven in april 2023

10/10 – Uitstekend

Lilantha

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Exceptional stay. Friendly staff. Enjoyed the two pools.
1 nacht verbleven in april 2023

8/10 – Goed

ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 day in Unawatuna
Good stay...good breakfast done by staff at the pool. Little bit of a walk to get to main beach drag...but easy to do. Great view of ocean from deluxe room.
1 nacht verbleven in november 2022

8/10 – Goed

Ulrich

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a great stay for 3 days!
We had a great stay! Really friendly staff. Good breakfast. Servise on breakfast was a bit slow, but otherwise ok.
2 nachten verbleven in december 2021

10/10 – Uitstekend

Debbie, London

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were absolutely excellent. They couldn’t do enough for us and always with a smile. The pools are excellent and the rooms very spacious.
4 nachten verbleven in maart 2020
Reactie van Medha op 25 mrt 2020
Dear Debbie, Thank you for your five star review, at a time like this where the whole world is at a stand still , to receive a review as yours is a pleasure and an encouragement for the hotel staff, Thank you. Hope to see you again one day.

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bel hôtel bon rapport qualité prix plutôt un 4.5 *
Tes bon hôtel personnel agréable Roshan est tres efficace et professionnel La direction vient voir les clients Les réceptionnistes sont souriantes et toujours élégantes. Le rooftop restaurant sont au top Les rideaux des chambres se sont assez occultants.
1 nacht verbleven in maart 2020
Reactie van Medha op 15 mrt 2020
Cher client, Merci pour votre avis, Nous sommes heureux de savoir que Roshan était un excellent personnel de service à la clientèle pour vous et vous avez été bien soigné. En espérant vous revoir à l'avenir.

10/10 – Uitstekend

Glenn Henry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Flott hotel!
Flott hotell med meget hjelpsom personell og fine rom. Meget god mat og generelt god service. Litt vanskeligheter å få ordnet ting da det gjerne måtte si fra et par ganger før alt ble riktig, men det var ingen større feil. Kun litt feil med håndklær og slikt. Totalt sett et flott hotel med god beliggenhet.
7 nachten verbleven in februari 2020
Reactie van Medha op 3 mrt 2020
Kjære gjest, takk for din anmeldelse med full rangering. Vi er glade for å vite at du hadde det bra på hotellet, og vi vil faktisk trene våre ansatte til å yte bedre service og forståelse for gjestene. Takk for at du delte. Vi håper å se deg igjen i fremtiden.

10/10 – Uitstekend

Victor

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We enjoyed our stay here.
1 nacht verbleven in februari 2020
Reactie van Medha op 29 feb 2020
Dear Victor, Thank you for your review. We are pleased to know that you had an awesome stay.

10/10 – Uitstekend

Catherine

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2020
Reactie van Medha op 2 mrt 2020
Dear Catherine, Thank you for your rating!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's marketed as a five star property but it's not quite there. More like a good western standard four star property. I would recommend this property in Unawatuna. Pros: Good location (a little bit away from the noisy part of Unatuwana) , spacious rooms and decent food. "Cons": The level of house cleaning varied.
5 nachten verbleven in februari 2020
Reactie van Medha op 20 feb 2020
Dear Guest, Thank you for your four star review, we will make our amends to our housekeeping issues as it will be briefed to the management, Hope you will visit us again in the future for another good stay.

10/10 – Uitstekend

Mona

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2020
Reactie van Medha op 27 jan 2020
Dear Mona, Thank you for your rating!! Highly appreciated.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2020
Reactie van Medha op 22 jan 2020
Dear Guest, Thank you for your rating!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was lovely -.the staff are excellent at customer service. The beach is very small and it’s mainly a rocky peak in front of the hotel but it’s not far to walk to the main beach. The food is very good snd you felt nothing was too much trouble. The fact it has a gym was a winner for me- some new equipment and stronger air con would make this even better
5 nachten verbleven in januari 2020
Reactie van Medha op 13 jan 2020
Dear Guest, Thank you for your 4 star review, We will make a note on your comments on the areas to improve, we hope we will be able to welcome you again soon.

10/10 – Uitstekend

luigi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
RESORT SPLENDIDO
RESORT SPLENDIDO….SIAMO STATI BENISSIMO!TUTTI MOLTO GENTILI E SEMPRE PRONTI A SERVIRTI E RENDERE IL SOGGIORNO SPECIALE...PARTICOLARMENTE ATTENTO IL COORDINATORE SILVA...CHE CI HA FATTO PREPARATE UNA CENETTA ROMANTICA SULLA SPIAGGIA A BASE DI ARAGOSTE!
2 nachten verbleven in januari 2020
Reactie van Medha op 10 jan 2020
Caro Luigi, Grazie mille per la fantastica recensione, Il nostro staff sarà lieto di leggere questa recensione e il tuo commento sarà condiviso con loro e specialmente con Silva. Speriamo di avere la possibilità di ospitarti di nuovo.

4/10 – Matig

Jørgen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fint hotell, men VELDIG overpriset. Hadde forventet mer. Frokost er ok, men ikke akkurat 5 stjerners
5 nachten verbleven in december 2019
Reactie van Medha op 6 jan 2020
Dear Jorgen, Thank you for your review, we are sad to read your review to see that you have not enjoyed your stay much, we hope to see you again and to make your stay a memorable one.

8/10 – Goed

Pedro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019
Reactie van Medha op 6 jan 2020
Dear Pedro, Thank you for your rating!

8/10 – Goed

Tati, Brooklyn, NY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very nice hotel, with two beautiful pools. Our room was quite spacious, with plenty of room for luggage and moving around. The bathroom is also nicely sized, though we did have a good deal of lukewarm showers. Plenty of outlets in convenient locations. The balcony was a nice place to sit and relax. We stayed here 3 nights, and had breakfast here twice -- a good buffet with lots of options and eggs made to order. We also ordered food from the bar on 2 separate occasions -- service was the biggest downfall, as it took quite some time to: receive menus. have our orders taken, receive our food. (The hotel seemed understaffed, as the people working there always seemed busy. Perhaps this was due to it being the shoulder season?) The staff did seem very polite and eager to help (Chathura in particular is excellent and personable, good at what he does.) In any case, when the food did arrive, it was very good, expertly prepared. Drinks were also well-made. One of our biggest frustrations, however, was the inability to get beach towels. This was probably a fluke, one-off incident, but when we tried to get some in the lobby, we were told that the towel delivery from the laundry service was delayed. We ended up using our room towels (& couldn't even replace those, as those were delayed as well.) We finally received them the day before we left. This hotel is probably best for families, as we saw many extended families enjoying the facilities.
3 nachten verbleven in november 2019
Reactie van Medha op 31 dec 2019
Greeting from Thaproban Pavilion Waves. Thank you for making Thaproban Pavilion as your holiday destination of choice. We thank you very much for the feedback which we consider valuable for us for constructive improvement for our facilities and services. In closing we would like to apologize for the shortfalls and we look forward to welcoming you back to Thaproban Pavilion when you will notice a significant improvement. We look forward to welcoming you again at Thaproban Pavilion Resorts in the future. Have a bless day to you and see you again.

8/10 – Goed

hannes

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Medha op 22 jan 2020
Dear Guest, Thank you for your rating.

8/10 – Goed

hannes

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2019
Reactie van Medha op 22 dec 2019
Dear Hannes, Thank you for your rating! : )

8/10 – Goed

Anna

8 nachten verbleven in november 2019

8/10 – Goed

Tahsin

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Good!!
2 nachten verbleven in november 2019
Reactie van Medha op 19 nov 2019
Dear Tashin, Thank you for your review, we are pleased to have served you and to know you had a good stay!!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were excellent, food was great. Only down was gym wasn’t brilliant but overall a great place to stay
9 nachten verbleven in november 2019
Reactie van Medha op 19 nov 2019
Dear Guest, Thank you for your review. We will be adding more items to the gym and hope to see you again soon.

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2019
Reactie van Medha op 21 nov 2019
Dear Anna, Thank you for your review on Hotels.com, we are pleased to have been given the opportunity to serve you. Looking forward to see you again.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really liked the location and the hotel is really nice. The pools are great and the shared areas are very nice. Our room was large and comfortable. The restaurant is great and the food was really tasty. All the staff were really friendly and helpful. There were a few things that wouldn't as good as we'd expect - - when it rained heavily, water came under our room's door. staff mopped it quickly but needed to be fixed. - The bathroom wasn't as clean as I would expect. - The tap in our bathroom was loose, and small tile on bathroom floor. - The towels weren't great and not always changed or replaced when they had been taken. Had to ask for fresh ones a couple of times. - Too much plastic - bottles of water for room and with meal, butter in individual plastic packets, packed lunch with cling-film on orange, banana and apples! Given how Sri Lanka seems to be struggling to cope with its plastic waste we would have liked to hotel to be bit more proactive with reducing theirs. Overall, we would defiantly stay here again, but it'd be great to see those few things improved.
6 nachten verbleven in oktober 2019
Reactie van Medha op 9 nov 2019
Dear valued guest, Thank you for writing to us following your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every day. Our heartiest gratitude for all your comments on our facilities and staff members and will be definitely shared among them with management appreciation. As you may aware already the whole Asian continent affected by heavy monsoons and as a resort which is highly exposed to sea because we are right next, the hotel takes heavy winds and rain during monsoon and it was such uncontrollable even for monsoon blinds. We highly appreciate your feedback on the attentiveness of our staff and please accept our apology even it was way out of human control. The towels were occasionally delayed due to heavy traffic occurred due to floods otherwise it could have never happened. Bananas and other fruits were covered to avoid cross contamination. We serve portioned butter as it is a food safety standard and the containers are disposed according to environmental standards. And also we always encourage our guests to bring back all remaining stuff so we dispose them in the most appropriate way. We are in the process of implementing glass water bottles and will be there in your next visit. Thank you very much for sharing all your positive feedback and definitely looking forward welcoming you back. Thank you.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Det bästa var att all personal var väldigt hjälpsamma och måna om oss! Hotellet var lite slitsamt och behövs underhållas! Dock så höll dom i alla fall att olja in räcken osv på balkongen under vår vistelse, så det kanske dom jobbar med. Lite oklart och förvirrande med poolhanddukar och någon gång så hade dom inga ens.
13 nachten verbleven in oktober 2019
Reactie van Medha op 2 dec 2019
Kära gäst, tack för din recension, vi är glada över att ha kunnat hjälpa dig. Vi hoppas att du kommer att besöka oss igen i framtiden. Tack.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice pool area. It's hard to get to the hotel. The road to the hotel is very narrow.
1 nacht verbleven in september 2019
Reactie van Medha op 8 okt 2019
Dear Guest, Thank you for your review and rating, We understand the issue with the road however it will be widened in the near future. Looking forward to see you again.

10/10 – Uitstekend

Chems, Nice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super endroit avec une vue sur la mer et un coucher de soleil magnifique
10 nachten verbleven in september 2019
Reactie van Medha op 6 okt 2019
Dear Guest, Thank you for your wonderful review, we are so pleased to know that you have had a memorable stay with us, We look forward to welcome you again.

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great views
Five day stay with my partner. Hotel was very pleasant and the panoramic room view (217) was amazing. Food was really good with a wide variety of western and Sri Lankan dishes on offer. Hotel staff was second to none and were always at hand and attentive and appeared to love their jobs. Go stay
5 nachten verbleven in september 2019
Reactie van Medha op 23 sep 2019
Hi James, Its lovely to read your review and the know that you enjoyed your stay in room number 217. Your comments will be passed on to the staff as well. Looking forward to welcome you again one day!

10/10 – Uitstekend

Josephine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful spot
Lovely place, very friendly staff who went out of their way to make our stay fantastic
3 nachten verbleven in augustus 2019
Reactie van Medha op 23 aug 2019
Dear Josephine, Thank you for your perfect ranking review, we appreciate your efforts in writing the review. Your comments will be shared amount the staff and we look forward to your arrival in the future to serve you again!

10/10 – Uitstekend

Fernando

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2019
Reactie van Medha op 15 aug 2019
Thank you for your rating.

4/10 – Matig

Matthew

Negatief: Netheid, personeel en service
Not the 5 star it claims.
Make no mistake, this is not a 5 star hotel, I would say closer to a 3 star. Our hotel room, although large was very basic. The sofa was covered in stains and the plug in the shower was exceptionally slow to drain so the shower kept overflowing out of the door. The decor looked very tired and the door card kept having to be reprogrammed to work. After checking in we went to the bar for a cocktail, the cocktail I asked for apparently couldn't be made as they didn't have all the ingredients, this happened with the 3 cocktails I asked for. Another bar tender came along and said they could make the first one I wanted but they hadn't wanted to because the spirit was expensive.... when then went down for dinner and the restaurant was dead. They were training a new waiter which in itself was fine but they were using us as Guinea pigs, the waiter training was stood next to the trainee telling him what to do and showing him whilst they were at our table. Our food came out, I had the 4 cheese pizza which was so incredibly greasy I ended up with a stomach ache the following day. Each day we ate there, regardless of which meal it was there were always a group of staff sat at a table at the front of the restaurant eating and loudly laughing and joking, it wasn't very professional for a claimed 5 star hotel. Both pools are very tired, only the salt water pool have sun loungers and only around 6 or 7. The staff, although friendly weren't very helpful or forthcoming. I definitely would
2 nachten verbleven in mei 2019
Reactie van Medha op 11 aug 2019
Dear valued guest, Thank you for writing to us following your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every day. Please accept our sincere apology with regards to your cocktail orders as all cocktails you ordered contained the same seasonal fruit which was out of stock due to same reason. However we are doing strict investigations on your comment “spirit was expensive” as it is something shouldn’t be conveyed to a guest. We are extremely overwhelmed on your comment on our luscious food prepared with utmost care and love and praised by many of our guests. However our sincere apology for not pleasing your palate. Also surprisingly nothing heard from your end during the stay or we would definitely attend and off your medication for stomachache. Also it was low season and the entire island tourism was affected very badly due to brutal terror attack which let the whole standards down. Thank you again for sharing your sincere thoughts and will be looking forward to welcome you back at Thaproban Pavilion.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a lovely time
First of all, we travelled two months after the terrorist attacks in Sri Lanka and we never felt that the country was unsafe. This is further reinforced by the fact that there were other tourists travelling in the country at the same time we were. We had a lovely break in Sri Lanka and the three nights stay at this hotel was very pleasant to say the least. The staff were very accommodating and friendly, they always looked after us to a high standard. Perhaps the only negative thing that springs to mind is that the WiFi reception/speed is rather poor (<<1mb/s at times) but this may not affect most travellers. We would agree with other comments that the in house food is expensive but plenty of places to eat out close by. The room was spacious and very comfortable. The overall experience was very good and would like to return to this hotel again.
3 nachten verbleven in juni 2019
Reactie van Medha op 6 jul 2019
Dear valued guest, Thank you for writing to us following your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every day. Our heartiest gratitude for all your comments on our staff members and will be definitely conveyed the same with management appreciation. We have a dedicated 1MB WiFi connection which provides a smooth browsing. However it is not as fast as browsing when it comes to downloading, but please accept our sincere apology even for the slightest inconvenience occurred during usage if WiFi. Will definitely convey the same to our IT department for further improvements. Thank you again for sharing your sincere thoughts and will be looking forward to welcome you back at Thaproban Pavilion Waves. Responded on 6th July 2019

10/10 – Uitstekend

Geverifieerde reiziger

5 nachten verbleven in juni 2019
Reactie van Medha op 18 jun 2019
Dear Guest, Thank you for your review, we are pleased to have received this positive review. Thank you.

10/10 – Uitstekend

Peta, Geraldton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is positioned among the large flat rocks on the coast and has a stunning outlook and only a short walk into town. The staff are amazing and are willing to help with any questions you have. I would highly recommend this hotel to anyone traveling to Sri Lanka and this coastal town of Unawatuna this was my favourite spot on the western coast.
2 nachten verbleven in mei 2019
Reactie van Medha op 24 mei 2019
Dear Peta, Thank you for your wonderful review, we are pleased to know that you had a wonderful holiday while staying with us in Unawatuna. Thank you again for your recommendation and we look forward to see you again one day in the future.

8/10 – Goed

SanJay

Positief: Personeel en service
1 nacht verbleven in april 2019
Reactie van Medha op 10 apr 2019
Dear Guest, Thank you for your rating.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2019
Reactie van Medha op 8 apr 2019
Dear Guest, Thank you for rating us!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2019
Reactie van Medha op 1 apr 2019
Thank you for your rating!

8/10 – Goed

Nick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good but not as good as it should be
It's got a huge amount going for it, including two good pools and large comfortable rooms, but while it clearly thinks it's a high end hotel (and is priced accordingly) it fails to deliver on the little things that you expect from a 5* hotel. No hand towels in room, and towels generally were all a bit poor. Although it seems to be a new building the shower fixing was coming away from the wall already. Toiletries were in refillable pump dispensers, which is very good for the environment, but they weren't labelled as to which was which and the pumps didn't work. Not going to spoil your hilidya, but not what you expect from the kind of hotel it thinks it is. Very good breakfast, friendly service You can't swim in the sea from the hotel, but there is a free tuk tuk shuttle to their sister hotel on Unawatuna Beach Truly terrible wifi
4 nachten verbleven in maart 2019
Reactie van Medha op 1 apr 2019
Dear Nick, Thank you for your detailed feedback pertaining to your recent stay at our resort. It is unfortunate to learn that we could not live up to your expectations on certain aspects. Our team are continuously enhancing the service and facilities therefore your feedback is important. Please rest assured that we will take necessary actions to prevent any such future occurrence. Thank you again for sharing your thoughts and we look forward to welcoming you again on your next visit to Unawatuna.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
3 star hotel
Great service and hospitality from the weloming staff. However the quality is of a 3 star hotel - definitely not 5 star.
2 nachten verbleven in maart 2019
Reactie van Medha op 1 apr 2019
Dear Guest, Thank you for your rating.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are big and spacious with an amazing view of the sea. The staffs are very courteous, and friendly. They have an amazing in house spa. Could improve on their breakfast spread. Overall a great stay and i would love to come here more.
2 nachten verbleven in februari 2019
Reactie van Medha op 6 mrt 2019
Dear Guest, Thank you for your wonderful review, we are pleased to have been able to serve you. Hope to see you again.

8/10 – Goed

Philip

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Underbar utsikt, lite avsides.
Fräscht hotell med underbar utsikt från balkongen. Rummen var stora och rena. Det fanns två stycken pooler. En med saltvatten och en med sötvatten. Bredvid saltvattenpooolen var det en byggarbetsplats som för vissa nog kan anses som störande. Servicen på hotellet var bra, speciellt i restaurangen. Det negativa vi upplevde servicemässigt var när vi frågade om hjälp med att ringa en taxi. Receptionisten gjorde ingen större ansträngning. Han ”ringde” ett samtal och sa sedan att det inte fanns någon taxi. Detta löste vi sedan själva. Hotellet har även en ”sportbar” (mer som ett nöjesfyllt) som visar fotboll, där det finns biljardbord och dylikt, samt ett gym. Hotellet ligger lite utanför ”centrum” men tar inte mer än 5-10 min att gå till centrum/stranden. Överlag är vi nöjda med vår vistelse, utsikten från balkongen var verkligen top noche.
5 nachten verbleven in februari 2019
Reactie van Medha op 22 feb 2019
Kära gäst, Vi är glada att veta att du hade en underbar vistelse på vårt hotell. Vi erbjuder gratis tuk tuk till stranden, detta är tillgängligt under dagtid från 8:00 till 17:00. Vi hoppas att vi ses snart igen.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the large bedrooms All food excellent Great location near to beach and restuatants
8 nachten verbleven in januari 2019
Reactie van Medha op 14 feb 2019
Dear Guest, Thank you for your wonderful review, we are pleased to know you had an excellent stay.