Hi Jodi, to re clarify, the reason we did not provide you the room and ended up canceling your reservation was because you had a pet with you. Our property is pet free as it's clearly mentioned on the expedia. We are not responsible for reservations made by customers without reading the hotel policies. However, our management did help you by waiving the cancelation fee. Please be sure to checkout the hotel policies before making reservations in future for any hotel in general. It will save you and the hotel management valuable time.

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