Exterieur

Beoordelingen van Palacio Santa Clara, Autograph Collection

4 out of 5
Palacio Santa Clara, Autograph Collection
Calle Pascual y Genis 22, Valencia

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 108 van 131 beoordelingen" "
Gastenscore: 8 - Goed. 19 van 131 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 131 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 131 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 131 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

9,2/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Maarten

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Frans

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
best place to stay in Valencia!
Absolute THE place to stay in Valencia! Perfect location, perfect serice and very friendly personal; David and Alicia has given us the most warm welcome and service we could imagine; TOP!
3 nachten verbleven in april 2023
Reactie van Palacio Santa Clara Team op 10 apr 2023
Dear Frans,thank you very much for your review.We will transmit your feedback to the General Manager as a way of celebrating the great guest experience we delivered.Kind regards,Palacio Santa Clara Team

10/10 – Uitstekend

M.P.

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Amazing hotel and staff. We will come back.
2 nachten verbleven in augustus 2022
Reactie van Jorge Ordaz op 9 aug 2022
Dear Maria. Thank you so much for your feedback about your stay, we're glad to read you spent a good time in our hotel. We always want to offer our guests the best experience and service. We hope to see you again in Palacio Santa Clara. Kind regards Front Office Team

10/10 – Uitstekend

Jojanneke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel!
Top hotel met “new art deco” interieur. Mijn man waande zich daardoor in een filmdecor! Erg vriendelijk personeel, goed ontbijt en heerlijke tapas en cocktails bij de rooftop bar! De winkelstraat om de hoek en de rest op loopafstand. Kortom: perfecte plek voor een weekend Valencia!
3 nachten verbleven in september 2021

10/10 – Uitstekend

Darwin, Winnipeg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, on the side of old town. Staff were so friendly and gave us great recommendations to eat. Definitely stay here again if we come to Valencia.
3 nachten verbleven in april 2024
Reactie van Front Desk Team op 20 apr 2024
Dear Darwin,Thank you for sharing your experience with us.Our goal is to provide our guests with the best service possible and with nice memories. We will be glad to welcome again to Valencia in the future.Best regards

10/10 – Uitstekend

Sari

Positief: Netheid
fantastic location and incredible staff
2 nachten verbleven in maart 2024
Reactie van Front Desk Team op 20 apr 2024
Dear Sari,Thank you for sharing your feedback about your stay with us. We are glad you spent a pleasant holiday at Palacio Santa Clara and you enjoyed the location and our attentive personal.We hope to see you again.Best regards,

10/10 – Uitstekend

Tamara, Delray Beach

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have been to Valencia many times, this was the best hotel by far. Giulio at front desk is the best.
6 nachten verbleven in februari 2024
Reactie van Giulio op 30 mrt 2024
Dear Ms. Tamara,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front Office team

6/10 – Redelijk

Heiko

3 nachten verbleven in januari 2024
Reactie van Palacio Santa Clara Team op 17 jan 2024
Dear Heiko, thank you very much for writing a review about your experience. It's very important for us to identify areas of improvement and improve our guests' experience.While I'm glad to hear you enjoyed your stay, I'm curious to know if there's anything we could have enhanced.Please, feel free to share any additional feedback.Kind regards,Palacio Santa Clara Team

10/10 – Uitstekend

Nicholas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nuestra estadía fue realmente encantadora, desde nuestra llegada se nos trató muy cálidamente. Debemos halagar también cada detalle que tuvo el staff para con nosotros. Nos sentíamos muy consentidos por parte de ustedes, cuidan y están al tanto de la comodidad y elegancia. Muchas gracias!
Reactie van El equipo de Palacio Santa Clara op 17 jan 2024
Estimado Nicholas,Gracias por tomarse un tiempo en valorar su reciente estadía con nosotros y por sus amables palabras. Nos es muy gratificante saber que hemos estado a la altura de sus expectativas ya que siempre intentamos ofrecer un servicio personalizado a nuestros clientes y que cada experiencia sea única e inolvidable.Esperamos verla pronto de nuevo.Un saludo y hasta pronto!El equipo de Palacio Santa Clara

10/10 – Uitstekend

Gillian

3 nachten verbleven in december 2023

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in december 2023

10/10 – Uitstekend

Susane

3 nachten verbleven in december 2023

10/10 – Uitstekend

thomas

1 nacht verbleven in oktober 2023
Reactie van Giulio op 16 dec 2023
Dear Mr. Thomas,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastico
El hotel es excelente. Situación, comodidad, atención al cliente etc
2 nachten verbleven in december 2023
Reactie van Giulio op 16 dec 2023
Estimado cliente, En nombre de todo el equipo del hotel, queremos agradecerle que haya compartido con nosotros su experiencia de la estancia en nuestro hotel Palacio Santa Clara, Autograph Collection. Siempre es gratificante recibir comentarios positivos, sobre todo si provienen de las personas más importantes para nosotros: Ustedes. Posicionando a nuestros clientes en el primer puesto, no solo perseguimos la misión de nuestros fundadores, si no que además estamos satisfaciendo las expectativas de nuestros queridos clientes. Queremos hacerle saber que su comentario ha sido compartido con el personal del hotel, esto nos ayudará a entender como continuar y ofrecer experiencias inolvidables. De nuevo, le agradecemos el hecho de que haya tomado tiempo para compartir su experiencia con nosotros. Saludos cordiales, Front office team

10/10 – Uitstekend

John Michael Lewis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Superb hotel in a great location with excellent staff. Highly recommended
3 nachten verbleven in november 2023
Reactie van Giulio op 16 dec 2023
Dear Mr. Lewis,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

10/10 – Uitstekend

Evangelos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have no complaints. Room was clean, stuff was very helpful. Location is on a commercial road - but near the historical center and not noisy at all
Reactie van Giulio op 16 nov 2023
Dear Evangelos,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

10/10 – Uitstekend

Anne

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful hotel, and great location
The hotel is in an excellent location for exploring Valencia. The hotel itself is beautifully decorated and the rooms are very comfortable. The hotel staff are very friendly and try to be as helpful as possible. I would thoroughly recommend a stay here if you are visiting Valencia.
2 nachten verbleven in oktober 2023
Reactie van Giulio op 16 nov 2023
Dear Ms. Anne,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

10/10 – Uitstekend

Andreas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Giulio op 16 nov 2023
Dear Mr. Andreas,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Front office team

6/10 – Redelijk

Derek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sehr gut aber teuer
Sehr schönes Hotel, aber recht teuer. Daher auch die sehr kritische Bewertung. Balkon nicht begehbar. Zimmer sehr klein. Bad super aber keine WC-Bürste. Straße sehr laut, wenn Fenster geschlossen nicht zu hören. Im ganzen Haus ein recht intensiver künstlicher Geruch (ähnlich Räucherstäbchen). Sehr wenig deutsche TV-Programme. Frühstück super, Brot mäßig, Kaffee und Tee schmeckt sehr stark nach Chlor.
4 nachten verbleven in september 2023
Reactie van Giulio op 16 nov 2023
Dear Mr. Derek,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Front office team

8/10 – Goed

Andrea, Lorton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a Marriott hotel and the first one we stayed in during our Spain visit. This was an expensive hotel but we still had to pay for everything - using the bikes, breakfast (which was just ok and expensive), water in the room (if you ran out of the small ones they gave you). Compared to the other properties we stayed at all of these things were free. I would probably not stay in a Marriott again in Europe if I have different options. Also we got a bottle of cava in all of the other hotels we booked through Expedia (even though we didn’t drink it) except for this hotel. The bedding was the best at this hotel. Also the room was loud. We were in a room under the rooftop terrace and we could hear furniture being moved around at all times of the day. We requested and paid more for a city view room and there was no city view in any of the rooms. The first room offered was on the first floor and faced out to the trash can s and bus lanes. So we ended up with an interior facing room which was quiet and much better. The room was nice. Overall a very average experience and not comparable to the other Spainish hotels we stayed in. Marriott needs to look at their competition!
3 nachten verbleven in september 2023
Reactie van Giulio Clementi op 28 sep 2023
Dear Mr. Andrea,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front office team

10/10 – Uitstekend

Rose

Reisde met een groep
Positief: Voorzieningen
We loved staying here. Beautiful hotel with a nice little roof terrace with a pool. The staff were so lovely and helpful too helping with bike rental and restaurant recommendations. Really well located within walking distance to all the main sightseeing points in the historic centre and near to the metro line too to getting to and from the airport. Highly recommend this lovely hotel.
3 nachten verbleven in september 2023
Reactie van Palacio Santa Clara Team op 24 sep 2023
Dear Rose,thank you very much for sharing your feedback with us!We are glad to know you had a great experience with us and that our staff met your expectations of what a good customer service is.We hope to see you again in the next future.Kind regards,

4/10 – Matig

Gudrun

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
das Personal ist ausgesprochen freundlich, die Zimmer jedoch klein und verstaubt wirkend. Frühstück gabs in der Lobby, na ja. Alles in allem den Preis nicht wert.
2 nachten verbleven in september 2023
Reactie van Palacio Santa Clara Team op 24 sep 2023
Dear Mr. Gudrun,thank you very much for taking the time to leave a review about your stay!We are sorry to know you found the room too small and dusted, we can assure you that this is not the kind of service we usually offer and we will investigate with the Housekeeping Staff what happened with your room.We hope to have the occasion to host you again in the future to restore your trust in Palacio Santa Clara.Kind regards

8/10 – Goed

Carol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4th – 7th August 2023 I am going to put down random thoughts / comments as they spring up: - refreshing ice-cold water served upon arrival, and that was really a great 1st impression when it was 35C on the afternoon we arrived - Friendly smiling male staff immediately stepped out to greet when we alighted the taxi ( flat rate Euro30 ) - We were in Room 409, rather smallish yet pleasant, quiet, clean and fresh-smelling - A cosy boutique hotel with a small restaurant and a bar on the G/F before reaching the lifts - Shower not at all powerful but good that shower cubicle was not leaking; drainage smooth but the metal plate is situated right in the middle of the cubicle floor so always stepping on it and the feeling is not hygienic enough - Shampoo body wash conditioner in commercial bottles secured on the wall - Jacuzzi in the tub; tub has ½ glass shield and with rain shower head - Rain shower normal handheld shower in shower cubicle too - Phone ( call #9 to front desk ) not working so we had to physically go down whenever we wanted to speak with the staff - TV in room not working. Informed front desk on day 2 and then we were told the hotel was undergoing system upgrade, a thing nobody had alerted us when we checked in. As a result, we had complimentary breakfast as compensation the next day. Breakfast was typical of what is usually served in hotels , with eggs made to order
3 nachten verbleven in augustus 2023
Reactie van Palacio Santa Clara Hotel op 24 sep 2023
Dear Carol,thank you very much for such a detailed review. Your feedback is extremely important for us to identify areas of improvement and keep on offering the best customer service ever.Once again, thank you for your feedback and we hope to see you again in the future.Kind regards,Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, aesthetic and wonderful staff
From check in to check out our stay here was marvellous. The room decor is chic and considered, comfortable and stylish and the lobby is the same. Room a little smaller than ideal but has everything you need and plenty of natural light, cleaned to a high standard each day and top marks on the products/ eco friendly toiletries. The staff were fantastic and the food and drink was good. If you’re looking to sunbathe it’s annoying that they only have four loungers and the pool is small but does the job. There was a huge number of Americans taking ‘masters of the universe’ style business calls on the rooftop throughout our stay, as if that was an acceptable thing to do, but the Agua di Valencia’s are a great aid in tuning those out.
5 nachten verbleven in september 2023
Reactie van Palacio Santa Clara Team op 24 sep 2023
Dear Guest,thank you very much for sharing your feedback with us and with future guests!We will transmit your comments about the sunbeds to the General Manager to keep improving the services we offer.Best regards,

10/10 – Uitstekend

Gerard, Chevy Chase

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fanrastic location to explore the old town of Valencia, very friendly and helpful staff. Room a little small for cost but beautifully decorated. Breakfast menu, both content and taste the only disappointing features of an otherwise wonderful two night's stay.
2 nachten verbleven in augustus 2023
Reactie van Giulio op 2 sep 2023
Dear Mr. Gerard,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front office team

8/10 – Goed

Mostafa

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastiskt hotel och trevlig personal. Minus för dålig städning och toalett och dusch som luktade avlopp. Perfekt läge
6 nachten verbleven in augustus 2023
Reactie van Giulio op 30 aug 2023
Dear Mr. Mostafa,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front office team

10/10 – Uitstekend

Joseph, Henderson

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is fabulous! The staff members are friendly, courteous, professional and helpful. The rooms are spacious and beautifully appointed. The location is close to the city center and transportation. Rates 5 stars!
4 nachten verbleven in augustus 2023
Reactie van Giulio op 30 aug 2023
Dear Mr. Joseph,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front office team

10/10 – Uitstekend

David, London

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is amazing, 60 rooms which were full, but so quiet! The accommodation is lovely and it’s kept to a very high standard. The staff are amazing and so helpful, they tell you to treat it like your second home and it was, can’t compliment all the staff enough! This is my second time staying here and it just get’s better and better, I stayed 14 nights on my own and was looked after by everyone! All I can say to finish is stay here you won’t regret it( I may regret saying that though as it maybe more difficult for me to stay as it will be full)
14 nachten verbleven in augustus 2023
Reactie van Giulio op 30 aug 2023
Dear Mr. David,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front Office team

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in augustus 2023
Reactie van Giulio op 30 aug 2023
Dear Mr. Paul,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.

10/10 – Uitstekend

Alessandro

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location very clean.Breakfast nice but over priced
3 nachten verbleven in augustus 2023
Reactie van Giulio op 30 aug 2023
Dear Mr. Piattelli,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio C.Front Office team

10/10 – Uitstekend

anne, eragny sur oise

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel super décoration art deco Chambre magnifique literie au top Décoration très soignée des draps jusqu’au serviettes de salle de bain tout est fait avec goût Le seul petit bémol serait le manque de rangement dans les chambres Le personnel aux petits soins prêts à vous aidez au mieux Voiturier très sympathique et à l écoute pour tout problème que vous rencontrez Le personnel est vraiment extrêmement professionnel
3 nachten verbleven in augustus 2023
Reactie van Khalil op 16 aug 2023
Merci Beacoup. Nous espérons que vous reviendrez bientôt. C'était un plaisir de vous recevoir.

10/10 – Uitstekend

Nicholas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property right in the heart of Valencia. Staff are fabulous and did not find anything I would want to change. Rooms are well maintained with good facilities and the lovely roof top splash pool is a bonus. Check in was one of the best I have had.,
3 nachten verbleven in augustus 2023
Reactie van Palacio Santa Clara Team op 14 aug 2023
Dear Mr. John,thank you very much for taking the time to share your feedback with us.We are glad your experience was positive from check in to check out and we are proud to know we met your expectations.We hope to see you again in the next future.Kind regards,Palacio Santa Clara Team

10/10 – Uitstekend

Ric

2 nachten verbleven in augustus 2023
Reactie van Giulio op 30 aug 2023
Dear Mr. Ric,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio C.Front Office team

8/10 – Goed

Dom

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are attentive and very welcoming. The property and indeed the rooms are modern and tastefully decorated. The hotel is situated centrally and minutes from many bars and shops. The air con in our room was faulty and whilst we let them know, it was not fixed. The service can sometimes be slow upstairs on the roof teŕrace. Whilst they were again, very nice, the service was at times, painfully slow. Think they need more staff to cope.
4 nachten verbleven in augustus 2023
Reactie van Giulio op 8 aug 2023
Dear Mr. Martinez,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

10/10 – Uitstekend

Anna, Bronx

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is beautiful and in an amazing location with a wonderful rooftop terrace with a great little pool and the most amazingly hlepfuland friendly staff!!!
3 nachten verbleven in augustus 2023
Reactie van Giulio op 7 aug 2023
Dear Ms. Eisenberg,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

10/10 – Uitstekend

Claudia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr freundliches Personal. Sehr zentrale Lage, man kann alles gut zu Fuß erreichen. Gutes Frühstück.
5 nachten verbleven in juli 2023
Reactie van Giulio op 7 aug 2023
Dear Ms. Kaiser,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio ClementiFront office team

10/10 – Uitstekend

Sandra

2 nachten verbleven in juli 2023
Reactie van Giulio op 7 aug 2023
Dear Ms. Gertrud,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel and very helpful staff! Gorgeous rooms and very clean! Would stay here again!
2 nachten verbleven in juli 2023
Reactie van Giulio op 7 aug 2023
Dear Ms. Duback,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2023
Reactie van Giulio op 7 aug 2023
Dear Mr. Andrew,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
11 nachten verbleven in juni 2023
Reactie van Giulio op 7 aug 2023
Dear Mr. King,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio ClementiFront office team

10/10 – Uitstekend

Gordon, East Setauket

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is gorgeous and well maintained. The staff could not do enough for us. Very friendly and helpful.
4 nachten verbleven in juni 2023
Reactie van Giulio op 7 aug 2023
Dear Mr. Gordon,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront office team

8/10 – Goed

Marco

2 nachten verbleven in mei 2023
Reactie van Giulio op 7 aug 2023
Dear Mr. Zermeno,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio ClementiFront office team

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
Great location, lovely hotel
3 nachten verbleven in juni 2023
Reactie van Giulio op 7 aug 2023
Dear Ms. Catherine,Thank you for taking the time to share your recent experience at Palacio Santa Clara, Autograph Collection with us.Your valuable feedback helps to identify areas of opportunity for us to improve the guest experience.While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our highly valued guests, such as yourself.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Valencia.Sincerely,Giulio ClementiFront Office teamHotel Palacio Santa Clara

10/10 – Uitstekend

Aubrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good!
Loved this hotel. Great, central location. Classy decor. Super comfortable beds and rooms. Staff very friendly and professional. Would stay again.
3 nachten verbleven in juni 2023
Reactie van Giulio op 7 aug 2023
Dear Mr. Kingsbury,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palacio Santa Clara, Autograph Collection.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Sincerely,Giulio ClementiFront office teamHotel Palacio Santa Clara

10/10 – Uitstekend

Anne

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous hotel
Excellent hotel, thoroughly recommend. Staff were friendly and helpful and could not do enough for us. They also had bike to hire for free.
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Francesca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome!
5 nachten verbleven in mei 2023

8/10 – Goed

Jose Maria

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service and friendly staff very clean and comfortable beds in very large rooms.
3 nachten verbleven in april 2023

10/10 – Uitstekend

Philip, Huntingdon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quality hotel in an excellent location
3 nachten verbleven in april 2023