Een binnenzwembad

Beoordelingen van Holiday Inn Hotel & Suites Vancouver Downtown, an IHG Hotel

3.5 out of 5

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 423 van 1008 beoordelingen" "
Gastenscore: 8 - Goed. 374 van 1008 beoordelingen" "
Gastenscore: 6 - Redelijk. 125 van 1008 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1008 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 1008 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Roel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lekker centraal gelegen en een fijn indoor zwembad. vriendelijk personeel ook.
3 nachten verbleven in augustus 2022

8/10 – Goed

michael

Reisde met partner
Positief: Personeel en service, voorzieningen
The staff was friendly and got us in a little early too which was nice,I think they could use security around the building as there was a person shooting up by the outside smoking,but it’s downtown-kinda figure it would be a little sketchy
1 nacht verbleven in mei 2024
Reactie van Barsa op 3 mei 2024
Thanks for sharing your experience! We're thrilled our staff could accommodate your early check-in. We appreciate your insight into the downtown atmosphere and will keep working to ensure a comfortable stay for all our guests.

10/10 – Uitstekend

Brenden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Barsa op 3 mei 2024
We're thrilled to see you had a fantastic stay! Thank you for the glowing review and for choosing us for your accommodation. We look forward to welcoming you back soon!

8/10 – Goed

YVONNE

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The customers Service was excellence, friendly and helpful the moment you walked in. The room was clean the area was quiet. The area was nice to walk, there was a store nearby to pickup things you needed. Restaurants was a little walk away but it allowed yoi to see the area. They are in renovation but its clean. What i didn't like was there was no ice machine on the floor you had to go to the lobby. Be it's a nice place.
1 nacht verbleven in april 2024
Reactie van Barsa op 1 mei 2024
Thank you for your kind words about our customer service and clean facilities. We're glad you enjoyed the quiet surroundings and convenient location. We apologize about the ice machines and thank you for your understanding as we are in the process of replacing them with brand new ones very soon. We hope to welcome you back soon for another pleasant stay!

10/10 – Uitstekend

Sam

Positief: Netheid, personeel en service
Great spot. Needs some work
1 nacht verbleven in april 2024
Reactie van Barsa op 30 apr 2024
Thank you for staying with us and taking the time to give us feedback. We look forward to welcoming you in the near future.

10/10 – Uitstekend

LILIANA CONTRERAS

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Súper bien ubicado. Lo único es que no tiene caja fuerte pero todo excelente
6 nachten verbleven in april 2024
Reactie van Barsa op 30 apr 2024
¡Nos alegra mucho que hayas disfrutado de tu estadía con nosotros y que la ubicación haya sido de tu agrado! Tomamos nota de tu comentario sobre la caja fuerte y lo tendremos en cuenta para futuras mejoras. ¡Esperamos poder recibirte nuevamente en el futuro!

10/10 – Uitstekend

Dawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Barsa op 22 apr 2024
Thank you for taking the time to give us a valuable feedback and for staying with us!

4/10 – Matig

Blake

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
On my floor, there were major renovations going on that wasn’t disclosed to me when I made the reservation. I am very disappointed.
2 nachten verbleven in april 2024
Reactie van Guest Services op 18 apr 2024
Dear Blake, We sincerely regret for any difficulty caused by the renovations during your stay. We are committed to improving our facilities to enhance your experience, but we recognize that this may have disrupted your stay.Please be assured that we are working hard to minimize any inconvenience and complete the upgrades as quickly as possible. Your feedback is valuable and we are assessing our communication protocols to avoid similar difficulties in the future.We appreciate your understanding. We hope to see you again soon so you can see the improvements for yourself.Best Regards,

10/10 – Uitstekend

Brittney

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great two night stay. Clean, room was ready an hour before check in. Parking was easy, room was clean, beds were comfortable. We were also surprised when our family pf 5 two queen bed room had an additional single twin bed with a door in the room! Renovations were not happening over the weekend so construction was non existent. Only downfall was the pool wasnt opened. Main reason for this hotel pick was specifically for the pool so that was a bummer.
2 nachten verbleven in april 2024
Reactie van Barsa op 15 apr 2024
Thank you for your positive review! We're thrilled you enjoyed your stay and that the room exceeded your expectations with the extra bed. We apologize for any disappointment regarding the pool closure and appreciate your understanding. We hope to have the opportunity to welcome you back for another great stay soon!

6/10 – Redelijk

Huy Hoa

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Under prepare so the hall is a mess and smelly
3 nachten verbleven in april 2024
Reactie van Barsa op 15 apr 2024
Thank you for your review. We apologize for the inconvenience caused by the condition of the hallway. We'll address this promptly to ensure a pleasant environment for all guests. Your feedback is valuable to us.

8/10 – Goed

Harleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Barsa op 15 apr 2024
Thank you for staying with us and taking the time to give us your feedback.

6/10 – Redelijk

Randy

Reisde met partner
Positief: Netheid, personeel en service
Rooms were clean and bed was comfortable. We had some noise issues with other guests well into the night, but the staff accommodated us to another room. A coffee station in the lobby would have been nice.
3 nachten verbleven in april 2024
Reactie van Barsa op 15 apr 2024
Thank you for sharing your feedback! We're glad to hear you found our rooms clean and comfortable. We apologize for the noise disruption but are pleased our staff could assist you with a room change. We'll consider adding a coffee station to enhance your experience. We hope to welcome you back soon!

4/10 – Matig

Nancy

Negatief: Staat van de accommodatie en faciliteiten
The restaurant and restaurant service was good. The rest was far from good! My room on 3rd floor was accessed from the elevator via a couple of corridors of in-progress contractors' buckets, cables, carts of tools, blaring music machines, dust and general mess. The carpets were laid only in a middle strip down the centre of the corridors as walls, ceilings (and all else apparently), were being painted. Painters' tape covered fixtures, light fittings were hanging down. The workers themselves were quite pleasant and moved things out of the way to let one pass. The room itself was sparse and clean - "newly renovated", as boasted by the front desk when I pointed out that it was a travesty to charge full price for that experience and when I requested that my room be changed. (My request was of course, denied.) The view from the window was grim - grimy back alleyway and roof tops. Admittedly, the bed linen looked impeccable, and the mattress was comfortable, but, the linens and pillow did not smell fresh! The Keurig was equipped with 3 little Keurig pots of coffee and two teabags (each a different tea) but only one creamer. A nice little note stated that if one had perhaps forgotten/needed something, one could go down to the desk to request it (once the weary traveler had got over the shock of the corridors and already put their feet up? I doubt it!)
1 nacht verbleven in april 2024
Reactie van Barsa op 12 apr 2024
Thank you for sharing your feedback. We're pleased you found our restaurant service good and your room clean. However, we apologize for the inconvenience caused by ongoing renovations. Rest assured, we're in the final stages of completion and addressing the issues you mentioned. Your comments are valuable, and we're working to improve. We hope to welcome you back to experience the enhancements.

10/10 – Uitstekend

lloyd

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
all was good
6 nachten verbleven in april 2024
Reactie van Barsa op 11 apr 2024
Thank you for staying with us and taking the time to give us feedback. Your positive experience means a lot to us and we look forward to welcoming you again.

10/10 – Uitstekend

Daniel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the money this location cannot be beat. Quick and easy parking, check in was flawless and super fast room service. This was my third stay and I will stay again the next time I'm visiting Vancouver.
2 nachten verbleven in april 2024
Reactie van Barsa op 11 apr 2024
Great to hear you had another wonderful stay with us! We appreciate your loyalty and look forward to welcoming you back on your next visit to Vancouver.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Barsa op 9 apr 2024
Thanks for staying with us. We really appreciate your feedback!

10/10 – Uitstekend

Shawn

Positief: Staat van de accommodatie en faciliteiten
Clean comfortable room great staff
1 nacht verbleven in april 2024
Reactie van Barsa op 7 apr 2024
Thank you for staying with us and we really appreciate the positive feedback!

10/10 – Uitstekend

Belinda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would gladly stay here again.
2 nachten verbleven in maart 2024
Reactie van Barsa op 31 mrt 2024
Amazing! Thank you Belinda - see you next time

8/10 – Goed

Stacey

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Barsa op 31 mrt 2024
Thank you for staying and we really appreciate the positive feedback

10/10 – Uitstekend

Taishina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff (all staff, not just the front) were extremely friendly and helpful, rooms were very clean and spacious and comfortable. Pool was small but when there’s not many people it’s totally great to be in. I enjoyed that the room had a little balcony to go out on or a roof Terrance on that floor to be able to sit out and enjoy a morning coffee! Would definitely stay here again!
2 nachten verbleven in maart 2024
Reactie van Barsa op 29 mrt 2024
Glad you enjoyed the friendly staff, clean spacious rooms, and the cozy amenities like the pool and balcony. Looking forward to having you stay with us again!

2/10 – Ontzettend slecht

bug

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This is one of the worst places I have stayed Staff upon checking in where just standing a a computer. There was four, then I had a gentleman offer to help them put me with the staff not doing anything. Felt like I was imposing. Room was loud from people in the hall and the view was terrible. At breakfast the next day that I paid for upon booking was non-existent. I was barely looked upon and I was served my beverage within five minutes but that was it. Took 20 to get a menu, asked what I wanted immediately but then I was forgotten about. So in a 45min breakfast I was only served one coffee and a juice nothing else and no one cared. What a damn disappointment
1 nacht verbleven in maart 2024
Reactie van Barsa op 27 mrt 2024
We're truly sorry to hear about your disappointing experience. Rest assured, we take your feedback seriously and will address these issues to ensure improvements are made for our guests' satisfaction. Thank you for bringing these concerns to our attention.

8/10 – Goed

Daniel

Very nice
3 nachten verbleven in maart 2024
Reactie van Barsa op 17 mrt 2024
Thank you for staying with us and giving us feedback about your experience with us.

6/10 – Redelijk

Colin

Negatief: Staat van de accommodatie en faciliteiten
The whole area needs to be pressure washed
1 nacht verbleven in februari 2024
Reactie van Barsa op 23 feb 2024
Thank you for your feedback. We appreciate your observation about the cleanliness of the area and will review it promptly. We hope to welcome you back for a better experience

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient for work in the area
2 nachten verbleven in december 2023
Reactie van Barsa op 22 feb 2024
Thank you for your feedback, Kevin! We're glad to hear our hotel was convenient for your work in the area. We appreciate your 4 out of 5 rating and look forward to welcoming you again.

6/10 – Redelijk

Shelby

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Barsa op 21 feb 2024
Thank you for sharing your feedback with us. We appreciate your insights and will use them to improve our services. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 – Uitstekend

Sílvia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Family friendly
1 nacht verbleven in februari 2024
Reactie van Barsa op 12 feb 2024
Thank you so much for taking the time to leave a 5-star review for your recent stay at our hotel! We're thrilled to hear that you had a wonderful experience. If you ever have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another fantastic stay in the future!

10/10 – Uitstekend

Russell

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was there for business. was in the area. the window opened this is a significant plus
1 nacht verbleven in januari 2024
Reactie van Barsa op 29 jan 2024
Thank you for your review! We're glad to hear you appreciated the option to open the window during your stay. We hope to welcome you back soon!

10/10 – Uitstekend

Linda

Reisde met partner
Great place for a great price! Perfectly located in Vancouver. Taxis are readily available quickly. Nice restaurant.
2 nachten verbleven in januari 2024
Reactie van Barsa op 29 jan 2024
Thank you for your positive feedback! Delighted to hear you enjoyed our convenient location, prompt taxi service, and the restaurant. We look forward to welcoming you back!

8/10 – Goed

Shaun

1 nacht verbleven in januari 2024
Reactie van Barsa op 20 mrt 2024
Thank you for staying with us. We really appreciate the positive feedback

10/10 – Uitstekend

TOSHIKI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Barsa op 22 jan 2024
Thank you for staying with us and leaving us a feedback about your stay.

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff, the breakfast was good with lots of food and free for kids 12 and under. My daughter learned how to do a tumble turn in the pool!
2 nachten verbleven in januari 2024
Reactie van Barsa op 9 jan 2024
Delighted to hear you enjoyed our friendly staff, hearty breakfast, and complimentary perks for kids. Fantastic to know your daughter had a splashingly good time learning a new skill in the pool!

10/10 – Uitstekend

Dianne, Hazelton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Right in the centre of downtown
3 nachten verbleven in oktober 2023
Reactie van Barsa op 5 jan 2024
Thank you for choosing to stay with us and for sharing your fantastic 5-star review! We're thrilled to hear that our central downtown location met your expectations. Your positive feedback is truly appreciated, and we can't wait to have the pleasure of welcoming you back for another exceptional stay.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Barsa op 2 jan 2024
Thank you for the 8-star rating! We're delighted to hear you had a positive experience at our hotel. We appreciate your feedback and look forward to welcoming you again soon!

10/10 – Uitstekend

Despina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Barsa op 12 feb 2024
Thank you so much for taking the time to leave a 5-star review for your recent stay at our hotel! We're thrilled to hear that you had a wonderful experience. If you ever have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another fantastic stay in the future!

6/10 – Redelijk

James

3 nachten verbleven in september 2023
Reactie van Barsa op 25 dec 2023
Thank you for your feedback. We appreciate your input and hope to exceed your expectations in the future.

8/10 – Goed

Dania

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was located decently close to the downtown area making it not a long walk to where we needed to go. The property itself is super clean and the beds were very cozy.
5 nachten verbleven in december 2023
Reactie van Barsa op 25 dec 2023
Thank you for your positive feedback! We're delighted to hear you enjoyed our convenient location, cleanliness, and cozy beds. We appreciate your review!

6/10 – Redelijk

Anna

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Barsa op 18 dec 2023
Thank you for taking the time to share your feedback. We appreciate your input and would love to learn more about your stay. If there are specific areas where we can improve, please feel free to reach out. We value your perspective and hope to welcome you back for an even better experience in the future.

10/10 – Uitstekend

Paula

3 nachten verbleven in december 2023
Reactie van Barsa op 18 dec 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 – Uitstekend

Alighah

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the room for the space, and my family enjoyed it
1 nacht verbleven in december 2023
Reactie van Barsa op 18 dec 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 – Uitstekend

Doris

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Barsa op 18 dec 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

2/10 – Ontzettend slecht

Ji Sun

8 nachten verbleven in november 2023
Reactie van Barsa op 25 dec 2023
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize for any inconvenience you may have encountered. Please feel free to share more details or contact our team directly so we can address and improve upon your concerns. We appreciate your input.

4/10 – Matig

Cyrille

1 nacht verbleven in december 2023
Reactie van Barsa op 2 jan 2024
Thank you for your feedback. We apologize for any inconvenience. To assist you better, please provide more details about your experience. We appreciate your input and hope to welcome you back for a better experience.

10/10 – Uitstekend

Sophia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service! All the staff were great to interact with. The kids really enjoyed the pool.
1 nacht verbleven in december 2023
Reactie van Barsa op 18 dec 2023
Thank you for your kind words! We're delighted you had an excellent experience with our customer service and that the kids enjoyed the pool. We hope to welcome you back soon.

10/10 – Uitstekend

Flynn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nah Tis good
3 nachten verbleven in december 2023
Reactie van Barsa op 18 dec 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we booked there due to having a spa option at a reasonably priced hotel, they ALL outperformed our expectations, from the minute we got in the door to check in staff we friendly and helpful and we felt really good arriving, it go betterbas our stay went on, everything perfect, we found this due to the spa option and now we will definitely be returning because of it, so well done by all employees in every part of the hotel could not have been better, very comfortable and warm room and fantastic updated bathrooms - great job by all !!
2 nachten verbleven in december 2023
Reactie van Barsa op 18 dec 2023
Thank you for your wonderful feedback! We're thrilled to hear that your experience exceeded expectations, from check-in to the spa and beyond. We look forward to welcoming you back soon.

8/10 – Goed

Jason

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Barsa op 18 dec 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 – Uitstekend

Katrine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice a homy
1 nacht verbleven in november 2023
Reactie van Barsa op 18 dec 2023
Thank you for your kind words! We're delighted to hear that you found our hotel nice and homely. We appreciate your positive feedback.

2/10 – Ontzettend slecht

Angela

3 nachten verbleven in november 2023
Reactie van Barsa op 25 dec 2023
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize for any inconvenience you may have encountered. Please feel free to share more details or contact our team directly so we can address and improve upon your concerns. We appreciate your input.

8/10 – Goed

Jordan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to parking. Nice hotel friendly staff
1 nacht verbleven in november 2023
Reactie van Barsa op 27 nov 2023
Thank you for staying and letting us know your experience with us!

6/10 – Redelijk

Gloria

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Close to hospitals
1 nacht verbleven in november 2023
Reactie van Barsa op 23 nov 2023
Thank you for staying and letting us know your experience with us.