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Beoordelingen van The Sutton Place Hotel Vancouver

4.5 out of 5
The Sutton Place Hotel Vancouver
845 Burrard St, Vancouver, BC

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 2084 van 3262 beoordelingen" "
Gastenscore: 8 - Goed. 740 van 3262 beoordelingen" "
Gastenscore: 6 - Redelijk. 242 van 3262 beoordelingen" "
Gastenscore: 4 - Matig. 113 van 3262 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 83 van 3262 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Erwin van

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice modern updated rooms. Swimming pool was being renovated however, we we’re allowed to use the pool in another hotel closeby. Very well arranged and nice personell
2 nachten verbleven in september 2023
Reactie van Guest Service op 8 sep 2023
Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We appreciate your business and look forward to seeing you again in the future!

10/10 – Uitstekend

Randy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the Sutton!
2 nachten verbleven in april 2024

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
2 nachten verbleven in april 2024
Reactie van EA op 1 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.

10/10 – Uitstekend

Meagan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel. Friendly, helpful staff. Super clean. Great location. Will definitely stay here every time in in Vancouver
2 nachten verbleven in april 2024
Reactie van EA op 1 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.

10/10 – Uitstekend

Parbjot

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was amazing and great location.
1 nacht verbleven in april 2024
Reactie van EA op 1 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our accommodations and location, and we look forward to seeing you again.

10/10 – Uitstekend

Steve

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spotless room, excellent service, beautiful view.
2 nachten verbleven in april 2024
Reactie van EA op 1 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our service and accommodations, and we look forward to seeing you again.

10/10 – Uitstekend

Eliza Angeline

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Grest location. Walkable to Robson, Granville and the Waterfront. Rooms and property were super comfortable and clean. Just a couple of cons - fridge occupied by paid items only. Would have been nice to have a fridge to put beverages and leftover food in. Tv also said it had Google Chromecast but didnt seem to exist or work in our roo.
3 nachten verbleven in april 2024
Reactie van EA op 1 mei 2024
Thank you for taking the time to share this review of our hotel. We are pleased to see you enjoyed our service, accommodations, and location. We look forward to seeing you again.

10/10 – Uitstekend

Michele, Tacoma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Older, but had so much charm! It was walkable to many restaurants, shopping and night life!
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Chelsea, Calgary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very friendly staff and clean rooms
2 nachten verbleven in april 2024
Reactie van EA op 1 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our service and accommodations, and we look forward to seeing you again.

10/10 – Uitstekend

Oghenevwegba

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice place and the staff are very helpful.
1 nacht verbleven in april 2024
Reactie van EA op 1 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our service and accommodations, and we look forward to seeing you again.

10/10 – Uitstekend

Margo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great proximity to shopping and dining options
1 nacht verbleven in april 2024
Reactie van EA op 1 mei 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our location, and we look forward to seeing you again.

8/10 – Goed

Adele

Reisde met familie
Positief: Netheid, personeel en service
I do like the Entrance of the Hotel. I didn’t like they only had one Restaurant/Lounge. The pool deck was dirty from outside shoes. Which shouldn’t be allowed. There were Ants around the Hot Tub.
2 nachten verbleven in april 2024
Reactie van EA op 1 mei 2024
Thank you for taking the time to leave this review of our hotel. We strive for the highest standard of hospitality, and we apologize for any inconveniences you experienced during your stay. We hope you will provide us with another opportunity to wow you in the future.

8/10 – Goed

Somesh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is nice with easy access to shopping and dining. Water bottles only for purchase. No complimentary water bottles.
2 nachten verbleven in april 2024
Reactie van EA op 28 apr 2024
Thank you for taking the time to share this positive review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Maninder

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean rooms, walking distance to major shopping
1 nacht verbleven in april 2024
Reactie van TO op 28 apr 2024
Thank you for your feedback! We're glad you enjoyed our clean rooms and convenient location near major shopping areas. We appreciate your positive comments and hope to welcome you back for another great stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 – Uitstekend

Gale

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me and my friends were stuck in the parking garage elevator for 20 minutes. They sent security who then called the fire department to get us out. We were then met by the hotel manager who apologized and gave us a gracious gift card for dinner. I had already paid for the room via Expedia. They made a difficult situation tolerable. You can count on them.
1 nacht verbleven in april 2024
Reactie van TO op 28 apr 2024
Thank you for sharing your experience with us. We're glad to hear that our team was able to assist you promptly and effectively when you were stuck in the parking garage elevator. While we regret any inconvenience caused, we're pleased that the situation was handled well and that you found our response helpful. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location. Very walkable.
1 nacht verbleven in april 2024
Reactie van TO op 28 apr 2024
Thank you for your feedback! We're delighted to hear that you found our location perfect and walkable. We strive to provide convenient accommodations for our guests, and we're glad to hear that our location met your needs. We appreciate your positive comments and hope to welcome you back for another great stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 – Uitstekend

Tamara

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van EA op 28 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Lindsey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel in an excellent location with tons of dining and shopping nearby! Everyone was so friendly. We will definitely return!
1 nacht verbleven in april 2024
Reactie van EA op 27 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed the service, restaurant and location. We look forward to seeing you again.

10/10 – Uitstekend

Kathleen

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean hotel & close to everything! We will come back!
2 nachten verbleven in april 2024
Reactie van EA op 26 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our accommodations and location. We look forward to seeing you again.

10/10 – Uitstekend

Caden

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cesar is the best
1 nacht verbleven in april 2024
Reactie van EA op 26 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We will be sure to let him know. We look forward to seeing you again.

10/10 – Uitstekend

Clay

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel looks to be in very good shape these days.
3 nachten verbleven in april 2024
Reactie van EA op 26 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Sharlene

Positief: Netheid, personeel en service
Beautiful and clean rooms with good view. Close to all shopping.
1 nacht verbleven in april 2024
Reactie van EA op 26 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our accommodations and location. We look forward to seeing you again.

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful. The hotel is located in a central area and was easy to access via the SkyTrain.
4 nachten verbleven in april 2024
Reactie van EA op 26 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our service and location. We look forward to seeing you again.

10/10 – Uitstekend

Marc

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Clean and close to dining options. Will be back.
1 nacht verbleven in april 2024
Reactie van EA op 24 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you fully enjoyed your stay and we look forward to seeing you again.

10/10 – Uitstekend

Insook

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will stay there again.
4 nachten verbleven in april 2024
Reactie van AG op 24 apr 2024
Dear Valued Guest, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We look forward to seeing you again soon!

8/10 – Goed

Christian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property but some of the plug ins didn’t work properly. And the shower drain hasn’t draining that well.
3 nachten verbleven in april 2024
Reactie van AG op 24 apr 2024
Dear Valued Guest, Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

8/10 – Goed

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van AG op 24 apr 2024
Dear Valued Guest, We truly appreciate this wonderful rating! We look forward to seeing you again soon!

8/10 – Goed

Avanelle

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dining is accessible
3 nachten verbleven in april 2024
Reactie van AG op 22 apr 2024
Dear Valued Guest, We truly appreciate this wonderful rating! We look forward to seeing you again soon!

4/10 – Matig

Cheryl

Reisde met familie
We were expecting a better experience considering the high cost to stay here. The coffee maker in our room did not work so had to request a replacement. There is no fridge in the room for personal use. The only fridge that is in the room is one that is filled with their own beverages and if you remove any of it out of the fridge then you will be charged so we couldn’t even keep our own food and drinks cold. Then early on a Sunday morning we were awakened by the very loud sounds of construction in the room directly above us. With the loud and constant noise from construction, we couldn’t even hear the TV. Lastly, the elevators were out of service and we were on the 18th floor.
2 nachten verbleven in april 2024
Reactie van EA op 21 apr 2024
Thank you for taking the time to share these comments about your experience at our hotel. We strive for the highest standard of service and accommodations, and we apologize for the inconveniences you experienced during your stay. Your comments will be shared with our leadership team in order to improve our guest experience. We hope that you will provide us with another opportunity to wow you in the future.

6/10 – Redelijk

Olivia

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van AG op 24 apr 2024
Dear Valued Guest, Thank you for taking the time to review our hotel. We look forward to seeing you again soon!

10/10 – Uitstekend

Mayu

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van AG op 22 apr 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 – Uitstekend

Shannon, Campbell River

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed like a cloud! Very nice staff and walking distance to everything! Will stay here again for sure.
1 nacht verbleven in april 2024
Reactie van EA op 21 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Kristi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay had everything we wanted, great location, awesome rooms. It’s was quite busy at check in, a line of 8-10 guests. Would be nice if there was an electronic check-in option.
1 nacht verbleven in april 2024
Reactie van AG op 21 apr 2024
Dear Valued Guest, Thank you so very much for the 5-star review and we sincerely appreciate your comments and feedback. We look forward to seeing you again soon!

8/10 – Goed

Dallas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to everything
1 nacht verbleven in april 2024
Reactie van AG op 21 apr 2024
Dear Valued Guest, Thank you for your review! We look forward to seeing you again soon!

10/10 – Uitstekend

Dagny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When we arrived there was a huge line up to check in, so we left for about an hour, then came back to find the line up was now out the door! Amazingly, the line moved along as the front desk staff was exceptional. The girl who helped us was polite, engaging and amusing and within minutes sent us to our rooms, a surprisingly enjoyable experience. 🌞
1 nacht verbleven in april 2024
Reactie van AG op 21 apr 2024
Dear Valued Guest, Thank you so very much for the 5-star review and your feedback! We look forward to seeing you again soon!

10/10 – Uitstekend

Khattiya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van AG op 21 apr 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 – Uitstekend

Indiana

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Sutton Place Hotel is amazing. Very family friendly. The pool and hot tub are very clean and super fun! The Boulevard restauarant is Michelin recommended and certainly worth it! If you have a kid or just love ice cream, you must get the ice cream dessert. It's an experience! Will definitely be coming back.
3 nachten verbleven in april 2024
Reactie van EA op 18 apr 2024
Thank you for taking the time to share this wonderful review of our hotel. We are so pleased to see that you fully enjoyed your stay and we look forward to seeing you again.

8/10 – Goed

Judith

Close to restaurants and shopping
2 nachten verbleven in april 2024
Reactie van EA op 17 apr 2024
Thank you for taking the time to share this positive review of our hotel. We are pleased to see you enjoyed the location. We look forward to seeing you again.

10/10 – Uitstekend

Mackenzie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Hotel - location was perfect and near shopping/conference I was attending.
4 nachten verbleven in april 2024
Reactie van AG op 22 apr 2024
Dear Valued Guest, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We look forward to seeing you again soon!

10/10 – Uitstekend

Stephanie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful time at the hotel. The staff were lovely and I highly recommend the restaurant (10/10 dining experience!)
2 nachten verbleven in april 2024
Reactie van AG op 16 apr 2024
Dear Valued Guest, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We look forward to seeing you again soon!

4/10 – Matig

Roman

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Q
1 nacht verbleven in april 2024
Reactie van EA op 21 apr 2024
Thank you for taking the time to share this review of our hotel. We strive for the highest standard of service and accommodations, and we apologize for any inconvenience you experienced during your stay.

6/10 – Redelijk

Donald

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
The location was great. Regrettably, the A/C unit in our room produced such a loud rattle that we were compelled to relocate to another room. This proved to be quite inconvenient, as we had already unpacked and settled into bed for the night. Despite our attempts to address the issue, the response from the staff was lacking. Although we were made aware that there were alternate rooms available, our request for an equal or greater room change was not accommodated adequately, resulting in a downgrade to a smaller room, and we are a family of four. This falls short of expected standards, particularly given the premium rates we had paid in advance. Considering these factors, I can only recommend this establishment solely for its location. However, for future visits to Vancouver, we will be exploring alternative lodging options.
2 nachten verbleven in april 2024
Reactie van AG op 17 apr 2024
Dear Valued Guest, Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

10/10 – Uitstekend

Romina

1 nacht verbleven in april 2024
Reactie van AG op 17 apr 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 – Uitstekend

Gail Debra, Stittsville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was convenient due to its location
1 nacht verbleven in april 2024
Reactie van AG op 16 apr 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 – Uitstekend

Valentina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍 everything was great!
2 nachten verbleven in april 2024
Reactie van AG op 16 apr 2024
Dear Valued Guest, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We look forward to seeing you again soon!

10/10 – Uitstekend

christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice clean hotel. And easy to walk to everything
1 nacht verbleven in april 2024
Reactie van EA op 14 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed the accommodations and location. We look forward to seeing you again.

10/10 – Uitstekend

Rahab

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front staff was wonderful. Enjoyed my stay! Will stay here next time I’m in Vancouver
1 nacht verbleven in april 2024
Reactie van EA op 14 apr 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that we delivered exceptional service. We look forward to seeing you again.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff
1 nacht verbleven in april 2024
Reactie van EA op 13 apr 2024
Thank you for taking the time to share this perfect review. We are pleased to see you enjoyed our service. We look forward to seeing you again.

10/10 – Uitstekend

Jeffrey, North York

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice high end resturant. Foid was amazing
2 nachten verbleven in april 2024
Reactie van EA op 13 apr 2024
Thank you for taking the time to share this perfect review. We are pleased to see you enjoyed our restaurant. We look forward to seeing you again.

10/10 – Uitstekend

Shawn, Vancouver

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were given a room on a higher floor and the view was a great bonus.
1 nacht verbleven in april 2024
Reactie van EA op 13 apr 2024
Thank you for taking the time to share this review. We are pleased to see you enjoyed the room and the view. We look forward to seeing you again.