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Beoordelingen van The Zuri White Sands, Goa Resort & Casino

5 out of 5
The Zuri White Sands, Goa Resort & Casino
178 &179 Pedda, Varca, Varca, Goa

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 119 van 319 beoordelingen" "
Gastenscore: 8 - Goed. 128 van 319 beoordelingen" "
Gastenscore: 6 - Redelijk. 44 van 319 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 319 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 319 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

8,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ulrich

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Essen ist zwar gut, aber ohne Abwechslung; immer die gleiche Auswahl und die nicht reichlich genug für ein 5- Sterne Hotel.
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Llewellyn

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Hotel. Front office staff need more training in customer relations. Duty manager Rakesh is very responsive. Thanks for a great stay.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Shashvat, NEW HAVEN

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful property with a private beach. Perfect for travelers looking for a secluded serene beach vacation. The spa offers amazing treatments and the pool bar has delicious cocktails.
3 nachten verbleven in november 2023

6/10 – Redelijk

Bhavna

Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
A very average property. Not higher than 3 stars in my view.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Grace

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful beach, comfortable, beautiful, and clean rooms, good facilities, excellent food and outstanding waitstaff at restaurants and bar. This resort tends to be popular with younger families with kids, so if you're looking for a place without families, this is probably not for you. The resort is about 45 minutes away from Goa Dabolim airport. Call hotel for a paid taxi pick-up well ahead. You will have to pay for airport drop off too. Overall, great place and good value for money, though their systems (like many places in India!) seem to be a bit chaotic and disorganized. If you call them, for example, they will need to know your reservation # (not the Expedia reservation) and can't seem to do a search based on your name. Check-in took some time although the front desk was polite and helpful, and we were served welcome cold drinks while we waited. Like many places in India, people don't follow a queuing system and jump in even though front desk may be helping you (systems!), so that adds to the delay as they deal with multiple issues at the same time. Late check out of a few hours is paid for with an additional day's room charge, so be aware of this when you book your flight. Information about what events are going on each day is not obvious and you'll have to call the front desk or dig around a bit. Not all 5 restaurants and bars were open when we stayed for 4 nights, but food quality, variety, and service were excellent. Varca beach is fabulous! Enjoy your stay!
4 nachten verbleven in juni 2023
Reactie van General Manager op 18 jul 2023
Dear Guest, we have noted your feedback and do understand that your experience at our Resort was not up to your expectation. We apologize for the inconvenience caused.We request you to give us an opportunity to serve you better.

8/10 – Goed

Hiten

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2022

8/10 – Goed

Kathleen

3 nachten verbleven in april 2022

8/10 – Goed

Shaleen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021

8/10 – Goed

Sumati

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2020

10/10 – Uitstekend

pankaj

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Hotel . Nothing was at fault
3 nachten verbleven in januari 2020
Reactie van General Manager op 10 feb 2020
Dear Guest, We thank you for choosing to stay at our Resort and we look forward to welcome you back in the near future.

6/10 – Redelijk

Lutchmee

3 nachten verbleven in december 2019

4/10 – Matig

Jean Marie

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2019

10/10 – Uitstekend

LarryOC, Greater New York Region.

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds, interesting layout and style of buildings, reasonable prices.
2 nachten verbleven in november 2019

10/10 – Uitstekend

Vinod

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019

10/10 – Uitstekend

Rahul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A clean and neat surrounding. Way direct to beach. A guard recording in and out at beach was good. Overall housekeeping was excellent. Good spread of menu over buffets.
1 nacht verbleven in juni 2019
Reactie van The Zuri Whitesands Goa Resort & Casino op 19 jul 2019
Dear Guest, Thank you for your feedback and we look forward to Welcome you back in the near future.

8/10 – Goed

RICARDO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Great hotel, good food beautiful pool and garden
2 nachten verbleven in februari 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Lovely resort and right on a quiet stretch of the beach. Quite expensive to leave the resort and go anywhere, but great if you just don’t want to do too much. Grounds are beautiful. Staff on reception not very helpful if you have questions or need anything, which is a shame.
4 nachten verbleven in april 2019
Reactie van General Manager op 19 jul 2019
Dear Guest, Thank you for your feedback however we have noted your constructive comments and shared it with our Team members for necessary action.

4/10 – Matig

Arindom

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1. Property was nice but dated 2. Too many mosquitoes in the room and in the property 3. Few service personals need training to smile more often 4. The casino is not well located. It shares a common entrance with the lobby. The lobby does not smell fresh and appealing
4 nachten verbleven in maart 2019

8/10 – Goed

THESHNI, UAE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel with excellent amenities
Great hotel has everything you can ask for.Excellent pool area for kids.Massage and spa areas very nice.Rooms are spacious.Casino to crowded and busy not ideal place for a women.Breakfast staff were all very good and friendly.Dissapointments late checkout is not available even if u ask in advance.Baby cot should be a camp cot and not the one they have baby not safe to leave in it.If there's a function happening restaurants are closed as they cater for there events.Kids club available with daily activities for kids.Also there is no atm on site and no money exchange.
3 nachten verbleven in maart 2019

8/10 – Goed

gaspare

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pour se ressourcer
Etablissement superbe. Très bon breakfast, mais dîner sans variété pas à l'auteur de l'Hotel. Les boissons et les repas hors forfait son très chers. Service courtois et impeccable. WiFi excellent. Belle plage, mais difficile de nager. Aucun divertissement dans l'Hotel le soir. L'offre de 15% discount sur les repas et sur la Spa n'est pas respectée.
10 nachten verbleven in maart 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
When you enter the property it looks lavish but the disappointment is have to make three complaints in three nights we stayed out of three nights. 1st night went for dinner and the staff were not aware of pint size they serve, asked them specifically and ordered accordingly but came in half the size of what I have been told. Then the billed arrived paid the sum and the server came back short of money stating Sir there is X amount short is it okay? I was not expecting this from 5* hotel Zuri claimed to be. 2nd night our room number was 101 next to the kitchen, the staff were making noise outside the room at 11pm told the staff directly the noise didn’t stopped. Called reception requesting the same after 15 minutes the noises didn’t stopped. Even told them yiu h e awaken my 3 year old daughter but no difference, finally I have to go to reception to ask them can they stop as this is unacceptable. 3rd got the WhatsApp message from the bury manager Chandni at 2.22pm stating that do we need to change the room where they are aware we are leaving next morning? When notified to her asking why I am not allowed to get the taxi from outside she said it is all of South Goa where you have to order taxi from the hotel, so asked why this has not mentioned on your website as they charge 70% more then the price is. She sir this is what they charge. In my opinion ZURI is worth 3* hotel this is also bcos of few good staff. Will I visit again to Zuri, NO.
3 nachten verbleven in maart 2019
Reactie van General Manager op 19 jul 2019
Dear Guest, We have noted your constructive comments and we apologize for the inconvenience caused during your stay with us.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2019
Reactie van General Manager op 19 jul 2019
Dear Guest, We thank you for your feedback and we apologize for the inconvenience caused during your stay with us.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Over Rated and overpriced. Staff inexperienced.
2 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

4 nachten verbleven in maart 2019
Reactie van General Manager op 19 jul 2019
Dear Guest, Thank you for your feedback.

10/10 – Uitstekend

Kosty

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay. Amazing breakfast buffet. Beautiful views and gr8 experience
3 nachten verbleven in februari 2019
Reactie van General Manager op 19 jul 2019
Dear Guest, Thank you for your wonderful comments and we look forward to Welcome you back in the near future.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in februari 2019

8/10 – Goed

Peter, BIRMINGHAM UK

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property and services are excellent. Location is reasonable distance from the airport. This property along with other regional hotels suffers from unreasonable and excessive taxi cartel which appear to be supported by the hotels. If you are not familiar with the region, you will be ripped off by the taxi drivers association who work with some of the concierge of the hotels. A prepaid taxi from airport to the hotel is around Rs 1300.09 for 2 passengers with standard amount of luggage. Return journey to airport for same is quoted by the hotel’s night staff at Rs 1700.00 and at the last minute the concierge of the hotel increases unilaterally to Rs 2700.00 claiming excess baggage. Duty manager steps in to help and ensures that the guests are not overcharged.
1 nacht verbleven in februari 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good private location, right on a beach. Very well landscaped. Nicely appointed rooms. Expansive building layout with no elevators. Public areas a bit dated.
3 nachten verbleven in februari 2019

8/10 – Goed

Rajesh

Positief: Netheid, personeel en service en comfort kamer
Pool Food Staff amazing. The rooms look dated. Need to upgrade electric outlets, paint.
4 nachten verbleven in januari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Clean hotel friendly and helpful staff.Close to the beach.Excellent location
4 nachten verbleven in januari 2019

4/10 – Matig

J

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Noisy Poor Customer Care
Very disappointed in this hotel. We were in room 131 for 3 nights and our sleep was disturbed by trolleys being pushed past from 6am each day. Complained and asked for a different room but told hotel was full. On the third night trolleys started to bring stuff past our room from about 10:30pm and only stopped at 11:45 pm when I complained. Response from the management was we had a function! We were given a different room on 4th day which was quieter but still noisy for a hotel of this standard - we could hear everything from adjoining rooms and outside areas. Not a good hotel for uninterrupted sleep. Concern from management was severely lacking and we were offered no compensation for a miserable stay- attitude was 'we moved you when you complained' which is simply not good enough. The only positives I will give are that the rooms were very clean and well appointed and the pool and location are superb. Management really needs to look at its attitude to real customer care.
7 nachten verbleven in januari 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Place has signs of wear and tear . Check in took a very long time if you want 2 twin beds. I was disappointed with our stay .The room smelled of insecticide . Beach is beautiful. There is a charge to use steam and sauna in gym and closes at 5:30 not 8 pm as the staff stated.
1 nacht verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in and check out takes awhile. They have to send someone to check the mini bar. The room staff were awesome! The front desk people weren’t very friendly. Loved the hotel it’s self just not check in/out.
2 nachten verbleven in november 2018

8/10 – Goed

Lydia, Osnabrück

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Schönes Strandhotel direkt am sauberen weißen Sandstrand für erholsamen Urlaub
1 nacht verbleven in oktober 2018

8/10 – Goed

Santosh

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family vacation
Was an excellent and comfortable stay. Travelled with two kids and the swimming pool and walking access to the beach was great.
4 nachten verbleven in november 2018

2/10 – Ontzettend slecht

Yoon joo

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
청결엉망
성수기라 비싼 요금으로 예약하기도 했지만.. 객실 청결도나 노후는 심각합니다. 화장실 세면대 주변에 양치 물 튀긴자국이며 가구에 머리카락뭉침, 베딩청결 모두 심각합니다. 다만 수영장이 크고 정원이 잘 가꿔져있고 프라이빗 비치의 바닷물은 예상을 뛰어넘어 깨끗했습니다. 호텔에서 불러주는 독점 택시는 비싸고 테러블 서비스에 정말 최악입니다. 담에는 이 호텔 절대 안갑니다!!
3 nachten verbleven in november 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice & Clean Beach Property
Excellent Breakfast & Staff are good Very good Maintenance Property
3 nachten verbleven in september 2018

10/10 – Uitstekend

mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2018

10/10 – Uitstekend

Pratap

Excellent stay
Had a very comfortable stay
3 nachten verbleven in september 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2018

10/10 – Uitstekend

Joel Sandeep

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome Zuri
We stayed at Zuri Goa for 3 nights. The resort is really huge and beautiful. The rooms are spacious. Staff is friendly. Buffet breakfast spread is exhaustive with both Indian and continental food. The resort has two huge swimming pools. We had wonderful stay at Zuri.
3 nachten verbleven in juli 2018

10/10 – Uitstekend

anurag, mumbai

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was an awesome experience at Zuri
Zuri is one of the best luxury property in Goa. Spread across acress of land and every bit so well maintained. I luv the private beach🤗 white sand and so clean water. Staff was v helpful and welcoming... will surely go back
2 nachten verbleven in juli 2018

10/10 – Uitstekend

Vineet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect place to relax
Very good property with great service,
3 nachten verbleven in mei 2018

10/10 – Uitstekend

Sajo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
Amazing place to spend time and relax yourself. Away from all the noises and close to the white sand beach.. awesome place to stay
2 nachten verbleven in mei 2018

2/10 – Ontzettend slecht

Ashwin, Bangalore

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible experience, 3 star hotels in Goa better
Horrible experience, in every sense it does not even meet 3 star experience 1. Buffet breakfast not up to mark not even 10-15 choices. 2. The front desk n the security did not even bother to serve n get things up to our taxi. They were waiting for us to give a hand to them. 3. The resorts pretty old not properly maintained at all. There are tiles broken around swimming pool which would be dangerous especially to kids. 4. The room interior not up to mark n swimming pool bathroom stinked like hell. 5. Casino is with drunkards and most of them are locals waiting to start a fight with u. My worst experience in a hotel in Goa after 8 trips, I've been to Ramada and holiday inn in the vicinity they are 1000 times better. Ramada in particular was best among 3.
3 nachten verbleven in mei 2018

6/10 – Redelijk

Boris, London

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Casino & Wedding Hotel
Good & bad. Good - pool, staff, Gym, location & beach. Bad- You get woken most nights by people chatting on their way back to their room 2-5AM after a night in the Casino or their Wedding reception. Other than a quiet singer, no entertainment. Bicycles are charged to rent & only available for an hour & you cant leave the Hotel! Pool food is poor.
10 nachten verbleven in maart 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Schönes Hotel, hervorragendes Essen
Hervorragendes Essen, Wenig los (April) Viel Sonne Zuviel Klimaanlage Für Indien - eine sehr gepflegte Anlage
3 nachten verbleven in april 2018

6/10 – Redelijk

C, UK

Positief: Personeel en service, comfort kamer
Huge beach property on vast landscape gardens .
Nice hotel.. close to beach..good breakfast...courteous staff...decor very tired n worn out..b prepared to pay extortionate prices for basic..poor quality room service. ..n can b noisy as popular for destination weddings....
11 nachten verbleven in april 2018

6/10 – Redelijk

john

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
More mosquitos than I have seen for a long time. What they did to get rid of them seems to have been almost totally ineffective
4 nachten verbleven in januari 2018