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Beoordelingen van Hotel Royal Victoria - by R Collection Hotels

4 out of 5
Hotel Royal Victoria - by R Collection Hotels
Piazza San Giorgio 2, Varenna, LC

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 185 van 263 beoordelingen" "
Gastenscore: 8 - Goed. 56 van 263 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 263 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 263 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 263 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Christopher

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location & very nice rooms. Front desk staff was not cooperative & forgot to follow thru on several items. Disappointed they were not willing to upgrade us to lake view. Breakfast is incredible with both selection & quality.
2 nachten verbleven in april 2024
Reactie van The Management op 28 apr 2024
Dear Christopher,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall.We apologize for any misunderstanding regarding the availability of upgrades during your stay. As a popular destination, we often experience high occupancy levels, which can limit our ability to offer complimentary upgrades. However, please rest assured that we always strive to accommodate our guests' requests whenever possible, and we regret any disappointment this may have caused.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 – Uitstekend

Terri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
highly recommend
The hotel is very conveniently located and very charming. The restaurant is also very good. The staff was very helpful with transportation and other needs. The view of the lake was beautiful. The fresh fruit in our room was a welcome surprise.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

TESS

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very welcoming and helpful. We had breakfast included and it was wonderful. We received a room upgrade and had a fantastic view. The view from the hotel bar and breakfast area was fantastic. There is a hotel shuttle from the train station which was great for our luggage. Our room was spacious and had a great sized bathroom.
3 nachten verbleven in oktober 2023
Reactie van Lorenzo Pacifico, General Manager op 2 nov 2023
Dear Tess,thank you so much for your review!We are so happy you loved so much our hotel!See you next time!

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful stay. the lake view rooms are amazing!
2 nachten verbleven in oktober 2023
Reactie van Lorenzo Pacifico, General Manager op 1 nov 2023
Dear Susan,thanks for your feedback, we are so happy that you loved our hotel!We hope to see you soon again!

10/10 – Uitstekend

Vanessa

1 nacht verbleven in oktober 2023
Reactie van Lorenzo Pacifico, General Manager op 1 nov 2023
Dear Vanessa,thanks for your review, we are glad that you enjoyed our Royal Victoria!Can't wait to see you soon again!

10/10 – Uitstekend

Geeta

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay at the property. Excellent service.
2 nachten verbleven in oktober 2023
Reactie van Lorenzo Pacifico, General Manager op 7 okt 2023
Dear Geeta, Thanks for your review, we are so happy you loved your stay in our Hotel Royal Victoria!Can't wait to welcome you again!

10/10 – Uitstekend

Harriet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Lorenzo Pacifico, General Manager op 7 okt 2023
Dear Harriet,Thank you so much for your feedback, we really appreciate it!Hoping to see you again at our Royal Victoria Hotel!

10/10 – Uitstekend

Nilma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Lorenzo Pacifico, General Manager op 7 okt 2023
Dear Nilma,A special thanks to you from all the staff for your feedback! Really appreciate it!we're hoping to see you again!

10/10 – Uitstekend

Matteo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect stay from start to finish
2 nachten verbleven in juli 2023
Reactie van Lorenzo Pacifico, General Manager op 21 sep 2023
Dear Matteo, A special thanks to you from all the staff, for you review, we really appreciate it!We really looking forward to welcome you again at Royal Victoria Hotel!

10/10 – Uitstekend

Harel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
make sure you pre-arrange parking. On busy days you may ne sent to the general parking structure which is nearby but was the full on the way of visit. Other than that - a great hotel.
2 nachten verbleven in augustus 2023
Reactie van Lorenzo Pacifico, General Manager op 24 aug 2023
Dear Harel, Thank you so much for your review, we really appreciate it!Thanks for your suggestion, we informe you that before the arrival, we usually send a message with all the services that you can book before your stay. Hope to see you again at our Royal Victoria Hotel.

10/10 – Uitstekend

Lymarie

2 nachten verbleven in augustus 2023
Reactie van Lorenzo Pacifico, General Manager op 10 sep 2023
Dear guest,Thank you so much for your feedback,hoping to see you again at our Royal Victoria hotel.

10/10 – Uitstekend

mohammad salman

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I could not have been more pleased with this hotel! The hotel itself is very clean and well kept! The reception area is very nice and well presented. The restaurant for breakfast is really nice and has amazing views of the lake. The breakfast is nice too. Good choice of foods to eat but also not too much that you are overwhelmed with choice on what to eat. The even restaurant, well, what an experience! The service, the attentiveness and the dinner views! And most importantly, the food! Amazing experience all round! Now down to the bedroom, I had a deluxe double with balcony lake view, and the views are incredible!! To wake up and fall asleep to the views of Lake Como are a dream come true! Thank you to the amazing staff at the hotel for making the experience one of a kind! Will definitely be back!
2 nachten verbleven in juli 2023
Reactie van Lorenzo Pacifico, General Manager op 27 jul 2023
Dear MohammadThanks for your beautiful words, we are so happy you loved your stay in our Royal Victoria!Can't wait to welcome you again.

10/10 – Uitstekend

Amy

3 nachten verbleven in juli 2023
Reactie van Lorenzo Pacifico, General Manager op 15 aug 2023
Dear Amy,Thank you very much for your review, we really appreciate it!Hope to see you again at our Royal Victoria hotel.

10/10 – Uitstekend

Clancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I cannot speak highly enough about this property! From the welcoming staff to the incredible view, everything was perfect! The pool was a great touch, but we also enjoyed swimming in the lake, which was steps away. Breakfast was very tasty with many options. I was not aware prior to check in, but they do have a shuttle that transports you to the train station. Would recommend this hotel!
Reactie van Lorenzo Pacifico, General Manager. op 13 jul 2023
Dear Clancy, Thanks for your words, we are so happy you loved your stay in our Royal Victoria,can't wait to welcome you again.

10/10 – Uitstekend

Elise Friis

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van Lorenzo Pacifico, General Manager op 13 jul 2023
Dear Elise, Thank you very much for your review,we're hoping to see you again.

10/10 – Uitstekend

Weike

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best view of Lake Como
The hotel is on the lake. Great views. The staff was very helpful, and gave us good advices in the area. There is a laundromat nearby so we finished laundry while we ate.
1 nacht verbleven in mei 2023
Reactie van Lorenzo Pacifico, General Manager op 13 jun 2023
Dear Weike,thanks for your review! We are so happy that you loved your stay with us!We hope to see you again soon!

8/10 – Goed

Rabia

2 nachten verbleven in juni 2023
Reactie van Lorenzo Pacifico, General Manager op 11 jun 2023
Dear Rabia,thanks for your feedback!We hope to see you again soon!

10/10 – Uitstekend

Matthew

Reisde met partner
Amazing amazing stay!!!
3 nachten verbleven in mei 2023
Reactie van Lorenzo Pacifico, General Manager op 2 jun 2023
Dear Matthew,Thank you so much for your review, we are so happy that you loved your stay with us!We hope to see you again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Beautiful hotel.
I highly recommend a room with the lake view at this hotel! It as marvelous waking up to the view of the lake each morning. Although the room size was on the smaller side, it was functional and comfortable. Location couldn't be better. Good selection at breakfast buffet. Very helpful and friendly staff. Concierge made suggestions and reservations for all 4 nights we stayed here and all the restaurants were excellent.
4 nachten verbleven in april 2023
Reactie van Lorenzo Pacifico, General Manager op 7 mei 2023
Dear Guests,thanks for your review! We are glad you loved your stay in our Royal Victoria!We hope to see you again!

8/10 – Goed

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Lorenzo Pacifico, General Manager op 3 mei 2023
Dear Laura,thanks for your review, we are glad you enjoy our stay with us.We hope to see you again soon!

10/10 – Uitstekend

Michael, Fernandina Beach

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van Lorenzo Pacifico, General Manager op 7 mei 2023
Dear Michael,thanks for your review!We hope to see you again soon!

10/10 – Uitstekend

Nancy

1 nacht verbleven in april 2023
Reactie van Lorenzo Pacifico, General Manager op 29 apr 2023
Dear Nancy,thanks for your review!See you next time!

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Lorenzo Pacifico, General Manager op 8 mei 2023
Dear Lori,thanks for your review!We can't wait for your next stay with us!

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They upgraded us from a junior suite to the Garden Suite next door at Villa Cipressi, which was incredible. Breakfast was great and has an amazing view of the lake. Would recommend this place to anyone and we will definitely consider staying here again. If arriving by train, ask if they can have the shuttle pick you up, as it is not a manageable walk with your luggage to the train station. Also, book a reservation at Il Cavatappi, it was our favorite restaurant in Varenna. If you need to do laundry in Varenna, drop it off at Pensa Barbara Lavanderia and let her take care of it while you're out for the day.
3 nachten verbleven in april 2023
Reactie van Lorenzo Pacifico, General Manager op 16 apr 2023
Dear Christopher, thanks for your review! We are so happy that you loved your stay with us!We can't wait to welcome you again in our Royal Victoria!

10/10 – Uitstekend

Daniela, yonkers

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2023
Reactie van Lorenzo Pacifico, General Manager op 16 apr 2023
Dear Daniela,thanks for your valutation!Hope to see you soon again!

10/10 – Uitstekend

Nichlas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Lorenzo Pacifico, General Manager op 16 apr 2023
Dear Nichlas,thanks for your review!See you next time!

10/10 – Uitstekend

Zachary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing breakfast. Great facilities. Beautiful view. Staff could’ve done a better job following up making dinner reservations.
4 nachten verbleven in april 2023
Reactie van Lorenzo Pacifico, General Manager op 9 apr 2023
Dear Zachary,thanks for your review, we are so happy that you loved you stay in our Royal Victoria!We can't wait to welcome you again in our hotel!

6/10 – Redelijk

Mariana

2 nachten verbleven in oktober 2022

8/10 – Goed

Michael, Provo

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic location, staff and facilities. The room was a bit small and dated, but acceptable. We would definitely return if we were in the area.
3 nachten verbleven in oktober 2022
Reactie van Hotel Villa Cipressi op 24 okt 2022
Dear Michael, thanks for your review! We are happy that you loved your stay with us!Hope to see you soon!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

8/10 – Goed

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is in a very good location on the beach in Varenna. However, getting to the property is a nightmare from the train. We were no told how to find the hotel and best arrive (by taxi!). The communication MUST be better.
1 nacht verbleven in september 2022
Reactie van Hotel Royal Victoria op 22 sep 2022
Dear Stephanie, thanks for your review, in the confirmation mail we will give you indication on how to reach the hotel, in every case our staff is always at your disposal for help you for every need

8/10 – Goed

Ernst

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Malerischer Ort. Leider hoffnungslos überbelegt. "Millionen" von Touristen. Arrogantes Personal in den Restaurants, da sowieso 10 weitere Touristen auf den Tisch warten. Unklarer Fährplan. Selbst Einheimischen überschauen die Fährzeiten nicht
3 nachten verbleven in juli 2022
Reactie van Hotel Royal Victoria op 20 jul 2022
Dear Ernst, thanks for your review. It could happen that in Varenna during the summer period is very crowded of people and it could be difficult to find availability in restaurants.

10/10 – Uitstekend

Patricia J.

Reisde met partner
Positief: Netheid, personeel en service
Perfect location to discover Como. The view from our room was spectacular! Just a few minute walk to the ferry and many delicious restaurant options. The pool was a welcome bonus. The rooms were immaculate and spacious. The beds were a dream The staff couldn’t be nicer. Providing a parking spot was great.
3 nachten verbleven in juni 2022
Reactie van Hotel Royal Victoria op 20 jun 2022
Dear Patricia, thanks for your review! We are happy that you loved so much our Royal Victoria! We hope to see you again soon!

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thanks to Georgia for all her all with arranging dinner and the check-in!!
1 nacht verbleven in juni 2022
Reactie van Hotel Royal Victoria op 13 jun 2022
Dear Stephen, thanks for your review, we are happy that you loved your stay with us! We hope to see you again soon!

10/10 – Uitstekend

Jane

3 nachten verbleven in juni 2022
Reactie van Hotel Royal Victoria op 12 jun 2022
Thank you Jane for your review! We'll wait your next stay with us!

10/10 – Uitstekend

Alexandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommend this location. The patio on the back is amazing and a great place to enjoy a glass of wine before dinner. Our hotel room itself was perfect and we had an amazing view of the lake. The hotel is in the heart of Varenna and all the staff was helpful and pleasant for anything you needed.
2 nachten verbleven in mei 2022
Reactie van Hotel Royal Victoria op 9 jun 2022
Thank you Alexandra for your review! We hope to see you again soon!

10/10 – Uitstekend

Kimmberly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was wonderful. The staff was particularly attentive. My only complaint is the bed was a little hard and the pillows were awful.
3 nachten verbleven in mei 2022
Reactie van Hotel Royal Victoria op 16 mei 2022
Dear guests, thanks for your review! Our staff is always at your disposal for every further need for help you in case of trouble during your stay with us. Hope to see you again soon!

10/10 – Uitstekend

Kjell Arne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2022
Reactie van Hotel Royal Victoria op 16 apr 2022
Dear Guests, thank you so much for your review! We hope to see you again soon in our hotel!

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding staff (Giorgia?) were so helpful. They called a restaurant in Bellagio for us and sorted out some reservation issues on our behalf. The view from the room could not have been more beautiful. I am a hotel snob and this was one of my all time favs
3 nachten verbleven in maart 2022
Reactie van Hotel Royal Victoria op 21 mrt 2022
Dear Paul, many thanks for your review! We are so happy that you loved your stay with us! See you next time!

8/10 – Goed

Chantal

2 nachten verbleven in februari 2022

2/10 – Ontzettend slecht

sanjay

1 nacht verbleven in februari 2022

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2021
Reactie van Hotel Royal Victoria op 4 nov 2021
Dear Kevin, thanks for your feedback! We hope to see you again in our hotel!

10/10 – Uitstekend

Gerhard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Lage des Hotels lässt nichts zu wünschen übrig, die Aussicht ist phänomenal. Das Personal war freundlich und machte den Aufenthalt sehr angenehm.
3 nachten verbleven in september 2021
Reactie van Hotel Royal Victoria op 24 sep 2021
Dear Gerhard, thanks for your feedback, we are happy that you loved your stay with us! We hope to see you again in our hotel!

10/10 – Uitstekend

Kassi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2021
Reactie van Hotel Villa Cipressi op 21 sep 2021
Dear guests, many thanks for your review, we are happy you loved your stay with us! Hope to see you again!

10/10 – Uitstekend

Lasse

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Ne suit pas les avantages vip gold
Les surclassements golf vip ainsi que les départs tardifs ne sont pas respectés . J’ai du payé un supplément de 20 euros pour une chambre vue lac. La chambre qui m’avait été donnée était sombre et très basique pour le prix. Pour le départ la chambre devait être libérée à 10 h30.
1 nacht verbleven in augustus 2020
Reactie van Hotel Royal Victoria - R Collection Hotels op 8 sep 2020
Dear guest, thanks for your feedback. We have different typologies of rooms in our hotel with different range of prices, assigned according to your reservation. Check in and check out time are made for guarantee that the room will be ready at the arrival of our guest at the hotel.

8/10 – Goed

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect location, nice friiendly staff. Seiously recommend, we loved it.
2 nachten verbleven in augustus 2020
Reactie van Hotel Royal Victoria - R Collection Hotels op 15 aug 2020
Dear guests, thanks for your review, we are happy that you loved your stay with us! We made always our best to give you an unforgettable and unique stay with us! Hope to see you again soon! The Management Hotel Royal Victoria - R Collection Hotels

8/10 – Goed

Susanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2020
Reactie van The Management Hotel Royal Victoria - R Collection op 25 jul 2020
Dear Guests, many thanks for your feedback! We'll wait for your next stay with us! The Management Hotel Royal Victoria - R Collection Hotels