My stay at the hotel in Venice offered a mix of experiences. Unfortunately, the initial interaction with the receptionist was marked by extreme rudeness, leaving me feeling unwelcome. Subsequent shifts at the reception varied in helpfulness, and I expressed my dissatisfaction to other staff members, who apologized on behalf of their colleagues. Despite this, I continued my stay, hoping for a better experience.
The first room allocated had a stained wall and a faulty thermostat, causing discomfort due to the cold. Staff apologized at 4 am and provided another room, but the shower was unclean, requiring me to resort to alternative hygiene methods throughout my stay.
While later receptions were better, the room's cleanliness was concerning, evident in video evidence of the unsatisfactory bathroom. Despite commendable breakfast service and staff, the room's subpar cleanliness may deter future bookings unless improvements are made.
In summary:
The hotel staff, aside from the initial encounter, varied from acceptable to good, indicating a need for consistent hospitality training.
Room hygiene, especially the bathroom, was below expectations, requiring further attention and instruction for the cleaning staff.
The room matched the advertised photos but lacked the expected cleanliness and tidiness.
Thank you for considering this feedback to enhance the guest experience at your establishment.
Sincerely,