Great stay right in the heart of Venice. As others have stated, the check in process can be a bit cumbersome, but just make sure you fill out all of information that they request before you get there. And also whatsapp is the best way to communicate with them. The room was comfy, very clean, and had everything we needed. The housekeepers that we met were very friendly, helpful, and eager to answer any questions that we had. Do yourself a favor to get away from the big crowds and spend some time in Cannareggio. Great food choices and more locals than tourists. Locanda Herion was a great stay!