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Beoordelingen van The Castle at Swan Lake

3.5 out of 5
The Castle at Swan Lake
7905 Greenhow Road, Vernon, BC

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 709 van 999 beoordelingen" "
Gastenscore: 8 - Goed. 230 van 999 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 999 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 999 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 999 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Leonardus Johannes Hendrikus van

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good modern and spacious rooms
2 nachten verbleven in maart 2022
Reactie van Kathy - Front Desk Manager op 10 mrt 2022
Thank you for giving us a perfect rating and for recommending out hotel to other travelers. I am sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hote, big rooms
The only thing that we did nit like was the noice from driving cars on the street.
1 nacht verbleven in juni 2018
Reactie van Celeste - Front Desk Supervisor op 14 jun 2018
Thank you for your review! During your next visit request a courtyard view, it wont have as much traffic noise!

10/10 – Uitstekend

Chad

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was great, the only drawback is a minor one, you have to drive for restaurants. The hotels bistro was very good, but a little pricy. I will definatly stay again.
3 nachten verbleven in april 2024
Reactie van Danielle op 30 apr 2024
Thanks Chad for the great review! We are happy you enjoyed the hotel! Hope to see you again in the near future.

10/10 – Uitstekend

Laurielynn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property,big rooms, very clean, super nice staff!!!
1 nacht verbleven in april 2024
Reactie van Sam op 28 apr 2024
Hello there,Thank you for the perfect rating and review. We are so glad you enjoyed your stay. We hope we can see you guys here again for your next visit in town!

6/10 – Redelijk

Shantih

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was overall okay. The beds were memory foam which I find very uncomfortable as they don’t support your back at all. I also felt less comfortable after reading their sticker on the bathroom mirror saying to use their makeup remover wipes as all stains on linens will be charged to you as a guest. I don’t use chemicals on my face, first of all so I didn’t need your wipes. It’s more about the principle of the matter, you get a stain on a towel or the bedsheets and they charge you? What if you got your period in the night and didn’t realize it? Use some bleach and stain remover and clean your linens without making guests feel uncomfortable with your passive aggressive post it notes. Especially for what they are charging, that just seems unnecessary and unprofessional.
1 nacht verbleven in april 2024
Reactie van Sam op 28 apr 2024
Hello there,We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We only charge our guests for stain damage if we cannot get it out of the linens or towels and not being able to use it again. We let our guests know this before hand as a policy. We have found that makeup stains usually do not come off of the linens/towels. Which is why we provide our guests with paraben-free biodegradable makeup wipes for their use. We do hope you give us another chance as we will definitely improve our services.

10/10 – Uitstekend

marianne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are amazing as always
1 nacht verbleven in april 2024
Reactie van Sam op 25 apr 2024
Thank you for the rating and review. We are so glad you enjoyed the stay with us. We look forward to your stay with us!

10/10 – Uitstekend

Chere

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We spent our 25th anniversary here..they let us check in early...the staff was amazing..the suite was incredible. I am absolutely going to stay here again..thank you so much for the hospitality.!!
1 nacht verbleven in april 2024
Reactie van Sam op 21 apr 2024
Thank you for the ratings and review. We are glad that you enjoyed the stay. We look forward to you next stay with us!

8/10 – Goed

Surender

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location just 5 min outside Vernon
2 nachten verbleven in april 2024
Reactie van Sam op 20 apr 2024
Thank you for the review and rating. We look forward to your next stay with us!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large room
1 nacht verbleven in april 2024
Reactie van Sam op 16 apr 2024
Thank you for the review and ratings. We are glad you enjoyed the stay. We hope you will choose us again for you next stay in town!

10/10 – Uitstekend

Jesse

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sam op 17 apr 2024
Thank you for the review and ratings. We are so glad you enjoyed the stay. We hope we can see you guys here again for your next visit in town!

6/10 – Redelijk

Robert

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
We stay at the same time every year, and there has been the same issue for the past couple of years: the septic needs to be pumped sooner. We were affected by the smell when we were having dinner at the Bistro, as we could smell the septic system (feces) during dinner. In addition, the toilet in our room would not flush, and had to be plunged -- in itself an ordeal as there is only one plunger for the entire complex. Every room should have a plunger.
5 nachten verbleven in april 2024
Reactie van Danielle op 15 apr 2024
Hello, Thank you for taking the time to write us a review! I apologize about plunger issue. I will be getting more this week! As for our septic, it is done between 10am and 2pm. it is never done while the restaurant is open. This time of year the fields surrounding Vernon are being heavily sprayed with fertilizer, since we are on the outskirts and near these fields this can affect us as well.

8/10 – Goed

Todd

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lovely facility in a not so great area of town right on a very busy highway 97 in and out of Vernon. Rooms are quiet but balcony on west side of suites is very noisy. Would however definately stay there again.
2 nachten verbleven in april 2024
Reactie van Sam op 13 apr 2024
Thank you for the review and rating. We hope we can see you guys here again for you next visit in town!

10/10 – Uitstekend

Olga

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel - well maintained and provided great service. We enjoyed our visit
3 nachten verbleven in april 2024
Reactie van Trudi op 8 apr 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us !

8/10 – Goed

Tannis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and rooms are very nice extremely spacious. We got a VIP bottle of wine in our room but unfortunately the room only had one wine glass and it wasn’t very clean so I had to wash it I don’t like the fact that they take a $200 deposit and it doesn’t go right back on the card afterwards most hotels release the hold and it shows up immediately. They say it’s the credit card but if it’s the credit card that would happen all the time, the whole amount seems excessive if it was $5100 like most hotels then I could handle a little bit better. The girl at the front desk was nice but not overly friendly. She sped out the instructions kind of like rules. She made it very clear that I would be charged five dollars for the two room keys. She gave me if I didn’t return them. Also, there is a note in the washroom saying that if you dirty their linens or towels that you will get an extra charge they do provide make up wipes, which was very convenient. As nice as the hotel was, I doubt I would stay there again just because of the credit card hold alone.
1 nacht verbleven in maart 2024
Reactie van Sam op 31 mrt 2024
We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

10/10 – Uitstekend

Adam

1 nacht verbleven in maart 2024
Reactie van Sam op 20 apr 2024
Thank you for the rating. We look forward to your next stay with us!

10/10 – Uitstekend

marianne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent as always
1 nacht verbleven in maart 2024
Reactie van Trudi op 28 mrt 2024
Thanks Marianne , See you next time .

10/10 – Uitstekend

Inga

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful facility. Clean and convenient. Access from hiway is a bit hard
5 nachten verbleven in maart 2024
Reactie van Sam op 23 mrt 2024
Hello Inga,Thank you so much for the perfect rating and review. We hope we can see you guys again for you next stay in town!

8/10 – Goed

Jesslyn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The unit was clean and comfortable. We had no issues checking in and the staff was very friendly. We appreciated how private the unit felt and we had no issues with noise from other rooms. The only negative we had was the kitchen didn’t have any cooking sheets and we brought food to prepare in the oven.
1 nacht verbleven in maart 2024
Reactie van Sam op 12 mrt 2024
Hello Jesslyn,Thank you for the rating and the detailed review. We are glad that you enjoyed the stay with us. We have cookie sheets down at the front desk to give our guests but it is on request. I hope we see you guys here for your next visit in town.

10/10 – Uitstekend

Spencer

1 nacht verbleven in maart 2024
Reactie van Danielle op 1 apr 2024
Thank you for taking the time to leave a review! We hope t see you again in the near future.

8/10 – Goed

ANALIZA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view was nice but it was close to the highway so it can be a bit noisy.
3 nachten verbleven in februari 2024
Reactie van Sam op 4 mrt 2024
Hello Analiza,Thank you for the review and rating. We hope you choose us again for your next stay in town!

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Plenty of space for our family of 5. Great room amenities and so clean
2 nachten verbleven in maart 2024
Reactie van Sam op 3 mrt 2024
Hello Victoria,Thank you for the review and for the perfect rating. We hope you come here again for your next visit in town!

10/10 – Uitstekend

marianne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent as always
1 nacht verbleven in februari 2024
Reactie van Sam op 29 feb 2024
Thank you for the perfect rating. We hope you choose us again for your next visit!

10/10 – Uitstekend

Shelby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Sam op 28 feb 2024
Thank you for the perfect rating. We hope we can see you guys here for your next visit in town!

10/10 – Uitstekend

Xiaoshu

3 nachten verbleven in februari 2024
Reactie van Danielle op 21 mrt 2024
Thank you so much for the great review! We hope to see you again in the near future

10/10 – Uitstekend

Gayle

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was easy to get to and offered lots of parking. The area was quiet except for the traffic from the highway. However that seemed to quiet right down at night. The kitchenette was well stocked and very convenient. The soaker tubs were nice and the facility was overall very clean. Would certainly stay again.
3 nachten verbleven in februari 2024
Reactie van Trudi op 20 feb 2024
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

8/10 – Goed

Dana

5 nachten verbleven in februari 2024
Reactie van Danielle op 21 mrt 2024
Thank you for taking the time to write us a review!

10/10 – Uitstekend

Sherry

3 nachten verbleven in februari 2024
Reactie van Danielle op 21 mrt 2024
Thank you for the great review!

8/10 – Goed

Alyssa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van trudi op 20 feb 2024
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

10/10 – Uitstekend

Shawn, Royston

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Front staff were amazing, friendly and informative. The room was very clean, had everything for us. We did have a small temper-tantrum do to the hot tub not being fully fuctional while we were on a multi day ski trip. We feel management should be always on top of that when it is a critical filter for us when we choose our booking. The restaurant on site is absolutely perfect, ambiance, food, and service was was the highlight to a wonderful stay.
2 nachten verbleven in februari 2024
Reactie van Sam op 18 feb 2024
Hello Shawn,Thank you for the perfect rating and detailed review. Our hot tub's jets suddenly stopped working on February 12. We thought it was a minor issue but we still contacted the necessary repair team to take a look at it. We have been letting our guests know during check-in that the tub is operational but the jets do not work. We really apologize for the inconvenience. I hope you will give us another chance for your next stay.

10/10 – Uitstekend

Lynette

2 nachten verbleven in februari 2024
Reactie van Danielle op 21 mrt 2024
Thanks so much for giving us such a great review!

10/10 – Uitstekend

Collette

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the price point. Travel for figure skating and loved this accommodations.
1 nacht verbleven in februari 2024
Reactie van Sam op 11 feb 2024
Hello Collette,Thank you for the perfect rating and review. We hope you choose us again for your next stay in town!

10/10 – Uitstekend

chantalle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
large and spacious reasonable prices
1 nacht verbleven in februari 2024
Reactie van Sam op 10 feb 2024
Hello Chantalle,Thank you for the review and perfect rating. We hope we can see you guys again for your next visit in town !

10/10 – Uitstekend

Cheryl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were great, bed sheets were amazing, the staff were very friendly and helpful and the food at the restaurant was excellent
3 nachten verbleven in februari 2024
Reactie van Trudi op 9 feb 2024
Thank you Cheryl Glad you slept well after your wonderful dinner at the restaurant . Hope to you soon

10/10 – Uitstekend

Reanna

1 nacht verbleven in februari 2024
Reactie van Danielle op 21 mrt 2024
Thank you for the perfect rating! We hope to see you in the near future.

10/10 – Uitstekend

Matthew, Ingersoll

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the layout and size of the room. Also the decor was very cozy. Loved the ceiling fan over the bed
1 nacht verbleven in januari 2024
Reactie van Sam op 1 feb 2024
Thank you for writing this detailed review Matthew. We really appreciate the perfect rating as well. We hope you will choose us again for your next stay in town.

10/10 – Uitstekend

Kyle

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very comfortable and clean. We had a great time using the hot tub, dining in the five start restaurant and spending an amazing time with friends and family.
1 nacht verbleven in januari 2024
Reactie van Sam op 28 jan 2024
Hello Kyle,Thank you for the perfect rating and for your detailed review. We are so glad that you enjoyed your stay and that our catering meet your needs. We hope we can see you again for your next visit!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay at the Castle!
Reactie van Sam op 27 jan 2024
Hello Brian,Thank you for the perfect rating and review. We are glad you enjoyed the stay. We hope we can see you all again!

10/10 – Uitstekend

Marshal

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place to stay clean and quiet
2 nachten verbleven in januari 2024
Reactie van Trudi op 25 jan 2024
We appreciate your positive feedback about our hotel. If you are traveling our way again, make sure you come stay with us again.

10/10 – Uitstekend

Meagan

1 nacht verbleven in januari 2024
Reactie van Trudi op 26 jan 2024
Thank you for giving us a perfect rating . Hope to see you again .

10/10 – Uitstekend

Deseree

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice and clean, peaceful and had a nice view of the lake. Staff was very pleasant quick and efficient. Would highly recommend staying here
2 nachten verbleven in januari 2024
Reactie van Sam op 21 jan 2024
Thank you for the perfect rating and review. So glad that you enjoyed the stay with us. We hope we can see you guys again this year!

10/10 – Uitstekend

Heather, Airdrie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved this property. Room was quiet and clean and the rooms were large. Will definitely be staying here again,
1 nacht verbleven in januari 2024
Reactie van Sam op 20 jan 2024
Hello Heather,Thank you for the perfect rating and for the detailed review. We are glad you enjoyed your stay with us. We hope to see you again this year or for your next visit!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Trudi op 19 jan 2024
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and property are great! Highly recommend. Will be back!!
1 nacht verbleven in januari 2024
Reactie van trudi op 12 jan 2024
Thank you Elizabeth , look forward to having you stay with us again .

10/10 – Uitstekend

Randall

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Good value.
1 nacht verbleven in januari 2024
Reactie van tt op 12 jan 2024
Thank you for your review

2/10 – Ontzettend slecht

Derek

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was so good dam loud that night and morning from the up stairs I wanted to complain but it was new years
1 nacht verbleven in december 2023
Reactie van Danielle op 8 jan 2024
Thank you for taking the time to write us a review. I apologize for the noise problem you had. Letting us know would have certainly allowed us to deal with the noisy neighbors at that time.

10/10 – Uitstekend

Esther

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thoroughly enjoyed our stay here, thank you.
1 nacht verbleven in december 2023
Reactie van Danielle op 8 jan 2024
Thank you for taking the time to write us a review. We hope to see you again in the near future.

10/10 – Uitstekend

Cory

1 nacht verbleven in januari 2024
Reactie van Danielle op 8 jan 2024
Thank you for taking the time to write us a review. We hope to see you again.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Unusual set up
Beds are comfortable, rooms clean. Our first room had a terrible sewer odor. They were able to give us a new room which was much appreciated. The hot tub was cool, body temp at best for our first night. The kitchen only had 3 packages of coffee. Couch is not in a place that watching tv is comfortable. Awkward to bring items to room from upper parking lot.
1 nacht verbleven in december 2023
Reactie van Danielle op 8 jan 2024
Thank you for taking the time to write us a review. We apologize about the hot tub and coffee. I will be speaking to maintenance about this issue.

10/10 – Uitstekend

Sheila

2 nachten verbleven in januari 2024
Reactie van Sam op 25 jan 2024
Thank you for your perfect rating. We hope to see you again!

10/10 – Uitstekend

Myrena

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Our stay was great, there were a couple of minor things missed with the cleaning but I am very picky with that so I didn’t complain as it wasn’t actually that big of a deal. The room was beautiful and fully stocked. The check in and out went very well. The grounds could use a bit of maintenance however it was off season so not too bad considering. Our family really enjoyed the stay and would definitely recommend!
1 nacht verbleven in december 2023
Reactie van Danielle op 8 jan 2024
Thank you for taking the time to write us a review. We are pleased you enjoyed your stay. We hope to see you again.