Hotels met roomservice in Victoria Island

'They do not honor bookings from hotels.com. I was stranded that night because I tried to checkin close to public transportation curfew, thinking I secured a place to lodge, only to get there and be sent packing. The manager and desk attendee said they never heard of hotels.com and refused to be accommodating. They also told me there were no more rooms even though online showed availability which led me to prepay in the first place. I tried to work with the attendant to contact hotels.com and he...

'Kamer niet schoon gemaakt, badkamer idem dito, kapotte douchekop en bij het ontbijt geen koffie te krijgen.'

'I booked the apartment for 20 nights but on arrival I was told there is no reservation and I had to look for an alternative. No explanation was given, no solution, the hotel did not offer to accommodate me until they find the paperwork. The hotel never offered any explanation, it is impossible to contact them, nobody answers the phone, the worst experience ever. No customer service whatsoever. Avoid!!!!'