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Beoordelingen van Lagos Oriental Hotel

5 out of 5
Lagos Oriental Hotel
3, Lekki Road, Victoria Island, Lagos

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 22 van 74 beoordelingen" "
Gastenscore: 8 - Goed. 24 van 74 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 74 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 74 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 74 beoordelingen" "

7,2/10

Netheid

7,4/10

Personeel en service

6,2/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Mark D, Fairfax

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always enjoy my stay here, people are friendly and service is good. Choice of restaurants in the hotel premises are excellent 👌
1 nacht verbleven in april 2024

10/10 – Uitstekend

Matthew

1 nacht verbleven in april 2024

8/10 – Goed

Mark D

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very friendly and helpful. From the security personnel to the manager.
1 nacht verbleven in april 2024

8/10 – Goed

Mark D

Reisde met partner
Positief: Netheid, personeel en service
I enjoyed my stay, the service staff were fast ans reactive
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Victor

2 nachten verbleven in maart 2024

10/10 – Uitstekend

David

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

animat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in januari 2024

8/10 – Goed

Muyiwa, Katy

1 nacht verbleven in december 2023

10/10 – Uitstekend

Edidiong Archibong, Osu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

8/10 – Goed

Olajide

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

8/10 – Goed

Faith

Positief: Netheid
the staff profile people to be nice to.
2 nachten verbleven in november 2023

8/10 – Goed

olakunle, Fayetteville

Positief: Netheid, personeel en service
The overall condition of the hotel is fair. It needs upgrading, needs fresh painting and room needs shower heads etc. The carpets at the hallway needs to be replaced and better lighting along the hallway. I asked for a king bed and was given twin beds???
3 nachten verbleven in november 2023

10/10 – Uitstekend

Ayodele

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022

6/10 – Redelijk

tolulope

Positief: Netheid, personeel en service
Property was located in a good place
5 nachten verbleven in september 2022

6/10 – Redelijk

Matthew

1 nacht verbleven in juli 2022

8/10 – Goed

Margaret

1 nacht verbleven in maart 2022

2/10 – Ontzettend slecht

gbenga

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible hotel
This is definitely the worst hotel I've ever been at, this we supposed to be a 5 star hotel. The room was so dirty, holes in the covers, the bathroom is the worst, literarily everywhere you took is filthy. The only reason I stayed was that every hotel was booked out because of the festive season. They switched our room, they second room as as bad as the first The hotel staff; OMG starting from the first person you speak to when you walk in to the doormen were so rude, you'd think they were forced to work. I can go on and on about everything wrong with is place, see the attached pictures yourself
Toilet seat
Toilet seat
Trash can
Shower door
2 nachten verbleven in december 2021

4/10 – Matig

Oluwaseun

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Na
2 nachten verbleven in december 2021
Reactie van JC op 25 dec 2021
Hello, Thank you for taking the time to review our property. Please share with us any challenges you faced in our hotel.

10/10 – Uitstekend

JUDE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service and clean atmosphere
1 nacht verbleven in december 2021
Reactie van JC op 6 dec 2021
Thank you for the amazing review. We loved hosting you.

10/10 – Uitstekend

Olufemi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good customer service
1 nacht verbleven in september 2021
Reactie van JC op 22 sep 2021
Thank you for the great feedback. We hope to host you again soon.

10/10 – Uitstekend

Elijah

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021
Reactie van JC op 22 sep 2021
Thank you for the amazing feedback.

2/10 – Ontzettend slecht

Olufunmilayo

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s very dirty and disorganized. The room was dirty and had insects in it. The food was horrible. The staff messed up the booking and had to find a replacement room. They didn’t attend to us on time when we called. Horrible service. I also saw a dead mouse
1 nacht verbleven in augustus 2021
Reactie van JC op 23 aug 2021
Hello Olufunmilayo, Thank you for the feedback. We will look into the issues raised to ensure you get a better stay.

8/10 – Goed

Bamidele

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nice staff with good atmosphere
A pleasant environment but the rooms required some TLC to attain the required wow factor, staffs are nice and friendly.
5 nachten verbleven in juli 2021
Reactie van JC op 23 aug 2021
Thank you for the feedback. We will certainly look into the issue raised.

8/10 – Goed

Jacquelyn

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My First Trip to Lagos NG
The hotel is a very nice facility. Hotel staff checking in and day to day service were very courteous and profession. The food service for room service had several hiccups 😱. However, overall was pleased with the hotel would come again and suggest to others
8 nachten verbleven in maart 2021

2/10 – Ontzettend slecht

CHRISTIE

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2021
Reactie van JC op 4 apr 2021
Hello, Please let us know the issue you are facing.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Creepy environment and poor food
This hotel is located in Victoria Island and rooms have nice view of the water, but that’s the only good thing about it. Food is so horrible unfortunately can’t be a 5 starts hotel type of food. The environment in the hotel is so creepy which made me sacrifice 2 nights that I paid for and go to enjoy my weekend in another hotel instead of staying miserable after the hotel refused to refund my money back which also give me an impression that they are cheap. I do not recommend this hotel. I have paid a lot less for a nearby hotel and everything is amazing including the food and the environment.
1 nacht verbleven in april 2021
Reactie van JC op 4 apr 2021
Thank you for the feedback. We will look into the issues raised to ensure you get a better stay.

6/10 – Redelijk

Geverifieerde reiziger

11 nachten verbleven in maart 2021
Reactie van JC op 4 apr 2021
Thank you for booking with us.

4/10 – Matig

Oludare, Lagos

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Orientals is now being run-down, furnitures are extremely old, TV is very old with poor visual quality. Cable TV is terrible. Breakfast option is scanty. The elevator is is slow, requires immediate service. In general, I would NOT advice a friend to go there.
2 nachten verbleven in december 2020
Reactie van JC op 24 feb 2021
We apologize for the experience faced. We will work on the highlighted issues to better your stay next time.

2/10 – Ontzettend slecht

Olu, Port Harcourt

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Arrived at the hotel and was checked into the new wing. The entire hotel was smelly and very dirty. The property looks abandoned. The hall way at the new wing is dirty and the carpet on the floor stinking. I complained to Mr Lanre at the reception and my room was changed to the old wing which was supposedly better but still it was nothing to justify the almost two Hundred Dollar Per night that I paid for this stay. The fridge was leaking and the wooden door on the fridge compartment was falling off. As a gold member with Expedia, this is the worst hotel I have stayed. You have to walk for almost five minutes through very unkept hallways to get to the restaurant for breakfast. his hotel needs to be closed down for a total overhaul.
1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’m very disappointed from all aspects. 1. Unreasonable price. The hotel price is very similar as the other 5 star hotels, but the facilities are dirty, old, and not maintained. I travelled a lot over the world, this 5 star hotel is the worst one I’ve ever stayed. It’s even worse than 2 star hotel in China. 2. No consistent power. January 27 was my worst day in my life. I was stuck in the elevator container with blackout, emergency ring DID NOT work, emergency phone DID NOT work either. I don’t want to recall that scary memory. I spent longest 5 minutes in my life, when I was walking out the elevator, my hands, arms, and legs shaking. 3. Worst customer service General manager, manager, staff are lazy and don’t do their jobs properly. Although they offered me one night stay, I don’t feel their apologies. Even though, GM, manager and staff said sorry, I don’t feel that is from heart. 4. My colleague met with a client who was splashed dirty water because of cleaning overhead!!! Overall, I won’t recommend this hotel other than Chinese restaurant.
4 nachten verbleven in januari 2020
Reactie van RW op 6 feb 2020
Hello, We apologize that you did not receive the services as per your expectations.We are really sorry and we will ensure that the same is not experienced by our future guests

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Expedia and the hotel are not communicating . Despit paying hundreds of pounds for our 3 nights stay . the hotel told us at the reception that they have not note of our booking with them. We had to make a new reservation on the spot and go and pursue Expedia ourselves. Was an anxious moment no place to stay.
3 nachten verbleven in januari 2020
Reactie van RW op 30 jan 2020
Hello, We are sorry for the inconvenience that was caused during your check in.Please note that there was an issue with the system, which made us not able to get your booking on time.This have however been fixed and it will not be encountered by our future guests.Once again, we apologize for the inconvenience.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Nice but----bathroom need updating
I spent one night here as my friend celebrated her 50th in one of the banquet halls. The location is great, specious room and the lagoon view from room on 10th floor is beautiful. However, the bathroom is old and needs updating and did not look well cleaned after last guest. I was in the room just to sleep for a few hours after the party so i did not fuss. Usually I would insist on the bathroom being properly cleaned.
1 nacht verbleven in december 2019
Reactie van RW op 18 dec 2019
Hello, We appreciate you for providing us with your feedback.We are happy that you enjoyed our services.We are however going to check on the complaints and ensure that it is checked and it wont be experienced by future guests

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The chef and breakfast facilities needs to be upgraded. The food at breakfast is always cold. For 3 days no change in menu.
4 nachten verbleven in november 2019
Reactie van AA Ho op 20 nov 2019
Hello, Thank you for bringing this matter to our attention. We will have a look at our kitchen services & see the areas we can improve on. We appreciate your candor and will do everything we canto make this right for future stays. Thank you for booking with us.

8/10 – Goed

Yuan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
靠着一条河，竞赛还不错。房间超大，服务也不错。有中式早餐，赞一个。
7 nachten verbleven in november 2019
Reactie van FK op 21 nov 2019
Thank you for taking the time to review our property. Your feedback is well appreciated

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The property itself was very elegant from the outside. However the cleanliness was appalling!! The carpets in the lobby and corridors were so visibly dirty!! Our room on the first day was so unclean! I imagine nobody bothers to check the level of cleanliness from supervisory point of view. The Housekeeping Service was very good because they cleaned and dusted the room very quickly on request! The Breakfast Room was very clean and good variety of meals offered. There is only a 20% chance of staying at the Oriental in future
2 nachten verbleven in oktober 2019
Reactie van RW op 26 okt 2019
Thanks for taking your time to share such a detailed review about your recent experience at our hotel. We sincerely apologise for that and we take our customers' complaints seriously, we have taken every action possible to ensure that something of that sort will never happen again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and understanding staff. They accommodated me even though I had issues with payment via Expedia.
2 nachten verbleven in september 2019

4/10 – Matig

OMOTAYO

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very disappointed
The hotel need total renovation. The staff need to be trained on customer relations. Very smelly room and corridor. Badly behaved staff.
1 nacht verbleven in juni 2019
Reactie van RW op 4 jul 2019
We appreciate for taking your time to give us feedback and we will check on this so that it cannot happen again to our future guests.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid this hotel; its currently up for sale!
Security is porous, communal areas are dirty and on more than one occasion, I found flies on food displayed in the restaurant during breakfast
4 nachten verbleven in juni 2019
Reactie van RW op 4 jul 2019
Hello, We apologize for the experiencing that you got which was not as per your expectations.Please note that we will check on this and ensure that it is rectified to avoid such incidences in future.

8/10 – Goed

Wen Lin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
空間寬敞, 還不錯, 還有火鍋吃 !!
1 nacht verbleven in juni 2019

6/10 – Redelijk

Adetokunbo

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Couples Night
The stay wasn’t bad honestly however, for the price i would have expected Orientals rooms to be a lot nicer. No carpet, bathrooms subpar with appearance and the room is just bare. The carpet that’s in the hallway has an odor that isn’t very pleasant. I honestly wouldn’t pay to stay here again as there are other great hotels in that area that the comfort is worth the price.
1 nacht verbleven in juni 2019
Reactie van RW op 24 jun 2019
Thank you very much for taking your time to give us your feedback about our property.We are sorry that you did not get the services as per your expectations and we promise to look into this so that future guests cannot complain on the same.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I will stay there again.
I was very comfortable for the two nights. The room is very basic , not luxurious but clean .
2 nachten verbleven in mei 2019
Reactie van RW op 24 jun 2019
Hello, Thank you very much for taking your time to give us feedback about our property.We are glad that you enjoyed the stay and we look forward to hosting you some other time.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property. Would definitely stay again. Only downside is that the pool was on the smaller side.
4 nachten verbleven in juni 2018
Reactie van RW op 13 mei 2019
Dar Guest, thank you very much For giving us your feedback. We are happy that you were provided with the services as per your expecttations and that you look forward to coming again. We have taken note on the pool and we will check on that.

10/10 – Uitstekend

Oghenemarho

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019
Reactie van FK op 10 apr 2019
Dear Guest, Thank you for taking your time to review our property. Your feedback is well appreciated and will be taken into action to improve on guest satisfaction. We wish to host you in future.

4/10 – Matig

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Just the window view . Over looking the Lagoon . The gym is too small with small. Nit enough equipment. I think the hotel is worth $70.00 per night.
3 nachten verbleven in maart 2019
Reactie van FK op 10 apr 2019
Dear Guest, Thank you for taking your time to review our property. Your feedback is well appreciated and will be taken into action to improve on guest satisfaction. We wish to host you in future.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in maart 2019
Reactie van FK op 10 apr 2019
Dear Guest, Thank you for taking your time to review our property. Your feedback is well appreciated and will be taken into action to improve on guest satisfaction. We wish to host you in future.

6/10 – Redelijk

Dolapo

The room was spacious but seemed hollow. No pictures on the wall, just a plain box with cheap mattress on the bed. The kicker is, there is no iron or ironing board. I asked for one, someone said they would bring one immediately. Six hours later i called and they acted like it was the first call about needing an iron. Laundry came and picked up my clothes later and charges me for ironing.
2 nachten verbleven in november 2018

8/10 – Goed

Ylva, Frankfurt, Hessen

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Meine Wünsche die ich hatten, würde erfüllt durch die Personal und Management . Vielen Dank an der Manager der Hotel.
7 nachten verbleven in oktober 2018

8/10 – Goed

YUN

Positief: Netheid
总体上比较满意吧
可能是雨季的问题酒店内比较潮湿，开了除湿机才好些，酒店位置很好，可以观看河景和海景，房间也够大。
4 nachten verbleven in september 2018