A beautiful stay… once you make it past the front desk
The Hilton Vienna Plaza certainly looks the part! The room we had was spacious, modern, and spotless, with a location that makes exploring Vienna a breeze.
And the complementary cheesecake was a nice gesture.
Unfortunately, the service didn’t quite live up to the setting. Check-in was… memorable. We were given the wrong room number, and the staff seemed more interested in helping the guests who cut in front than the ones patiently waiting. A bold customer service strategy.
And simple requests, like fresh towels, required multiple phone calls
Overall, the hotel itself is lovely, clean, comfortable, and in a great spot. But for a Hilton, you’d expect the hospitality to be as polished as the marble in the lobby.
Would visit again though.
