Upon arrival, the reception worker claimed our reservation did not exist, although we provided a printed resrevation and receipt. She sent us to a tiny, unventilated, courtyard room with no air conditioning, regardless of the fact we reserved and paid for an apartment, with street view and air conditioning. Luckily, the following morning we found a responsible adult at reception and were transfered to the apartment we paid for. One more thing - the breakfast room is way too small. When ariving there after 7:30 in the morning we had to choose between eating breakfast standing, or skip breakfast at the hotel and buying it somewhere else where there are available seats.