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Beoordelingen van SKY9 Apartments City Center

4 out of 5
SKY9 Apartments City Center
Innere Stadt, Vienna, Vienna

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 52 van 98 beoordelingen" "
Gastenscore: 8 - Goed. 22 van 98 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 98 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 98 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 98 beoordelingen" "

8,8/10

Netheid

8,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Claudia

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Alma

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Extremt centralt läge och fräsch och fin lägenhet!
3 nachten verbleven in november 2023

10/10 – Uitstekend

Andy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, easy check in
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

GUILLERMO

Reisde met familie
Positief: Netheid, comfort kamer
Imperdible opcion para estrar e viena
Muy buen apartamento. Muy bien equipado, tiene todo para estar muy comodos.instrucciones precisas para check inn. Ubicacion excelente par moverse a pie a todos. Lados. Muy recomendable.
3 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

ALBERTO

Reisde met familie
Negatief: Netheid, comfort kamer
NEVER TRUST SKY9 Apartments City Center
Sky9 changed the apartment we had booked through Hotels.com and sent us 2 km away from where we wanted to stay. It was awful to arrive at 9 pm to the expected place and find that you cannot stay there, call the host, who is no helpful on the phone, and receive a poor alternative but the only one. In the assigned apartment we found bugs and old broken towels, ambient hot and smelly. They never communicated with us after our claim and seem not to care. We'll never book with them again because we want certainty of where we will stay once we book a place.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Michael, Redwood City

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in september 2023

6/10 – Redelijk

Todd

Reisde met familie
Positief: Netheid
Halls and lobbies of the building were beat up. Outside of the front entrance was not clean, but was cleaned the day we left.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Alexander

Reisde met familie
Positief: Netheid, comfort kamer
Excellent - best location and great room. Cold AC.
Excellent - best location you could possibly ask for. Right on top of a metro stop and right near St. Stephen's church. Room is really a small apartment (full kitchen) and we loved it. Shower had great hot water, AC was cold, and loved using it as a point of rest in between sightseeing.
2 nachten verbleven in juli 2023

6/10 – Redelijk

Amy

Reisde met familie
Positief: Netheid
The place was in a great location and the owners have really maximized the space with the layout. There weren’t any towels in the kitchen and only 1/4 of a single toilet paper roll was on hand when we arrived. For the bathrooms there were enough towels overall but only one large towel (not convenient for three people). Communication follow-through could have been better when a problem arose with the key.
4 nachten verbleven in juli 2023

4/10 – Matig

JORGE

Reisde met familie
I didn't get the reserved apartment. Days before arrival they sent an email with an address with different apartment. Will not stay with them again.

2/10 – Ontzettend slecht

Chelsea

Reisde met familie
Negatief: Comfort kamer
5 nachten verbleven in april 2023

10/10 – Uitstekend

Cassandra

Reisde met familie
Positief: Netheid, comfort kamer
4 nachten verbleven in maart 2023

4/10 – Matig

JUDY

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Elevator smelled like trash. The heating system wasn't functioning properly as I trembled in the cold at night. Bed wasn't made (No top bed sheet) when I arrived (Can see hair and other debris on bed) Pillow cases were also dirty. Paint from ceiling kept falling near the kitchen area. Chairs near kitchen area looks grossly dirty. Heating towel rack in bathroom won't heat up. Mop was left inside washing machine. 2-star accommodation in 5-star location.
4 nachten verbleven in februari 2023

10/10 – Uitstekend

Cassandra

Reisde met familie
Positief: Netheid, comfort kamer
Location is amazing and service was exceptional
3 nachten verbleven in januari 2023

10/10 – Uitstekend

Alexander

Reisde met familie
Positief: Netheid, comfort kamer
The staff was super helpful before and during the stay. Great, super clean location, overall would stay again happily!
3 nachten verbleven in december 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Not as advertised
The location on Hotels.com and Google maps has them placed in the Vienna City Centre (Inner Stadt) where in reality we were given an apartment 2km outside the city centre. This is very deceiving of course for those who are looking to stay centrally and close to everything.
3 nachten verbleven in november 2022
Reactie van Julia op 14 nov 2022
Many thanks for taking your time to write your review.I'm very surprised to read that the apartment was not as advertisted. We operate apartments at different locations in city center – close to the cathedral or close to the Opera. This information is also stated out multiple times on the Expedia website. Unfortunately the setting of multiple pins is technically not possible on Expedia. The apartments address is contained in each category title. I’m very sorry if you haven't seen this. Additionally our software sends out immediately after receiving the booking, a confirmation email with all the details to your assigned apartment. I can assure you that you have received exactly the apartment that you've booked. And both our city center locations are superb. Also, I kindly want to point out that we don't operate locations 2km outside the city center, since this is very misleading for other guests.Once again I'm very sorry for the inconvenience caused. We would be very happy to welcome you again to convert a dissatisfied customer into a happy and loyal guest.Best regards from beautiful Vienna,Julia

10/10 – Uitstekend

Jonathan

4 nachten verbleven in november 2022

8/10 – Goed

Henrik

Reisde met een groep
Positief: Comfort kamer
1 nacht verbleven in oktober 2022

8/10 – Goed

Fernanda

Positief: Netheid, comfort kamer
Apartamento bom, limpo e com todos os utensílios de cozinha! Único ponto negativo é que no anúncio diz que fica do lado da praça principal de Viena e isso não é verdade. Chegamos no endereço informado no hotéis.com e descobrimos que lá é somente o escritório da empresa, não o endereço dos apartamentos, que ficam a 20 minutos a pé desse local. Além disso, o prédio não é o mesmo prédio amarelo da foto. O ar condicionado também não funciona muito bem e fica dando uns estalos bem altos durante a noite, acordamos a noite inteira por conta disso.
2 nachten verbleven in september 2022

6/10 – Redelijk

WOLFGANG

Reisde met familie
Negatief: Netheid
Central Stay in Vienna
The location of the Apartment is very good. There is only one double bed and one sofa bed. The bath room was not very clean. All in all a nice stay but condition of the apartment should be improved.
5 nachten verbleven in augustus 2022

10/10 – Uitstekend

Randall, Malibu

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Just right for our needs. Kitchen basic but just what we needed. Location great for Ubahn, tram, and many major sites. Staff quickly responsive to our AC problem when we arrived.
5 nachten verbleven in juli 2022

10/10 – Uitstekend

Lina, Phoenix

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Amazing property! Literally the best location in Vienna. You have to stay here! Definitely will be returning next year!
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Nice apartment, great location!
Unfortunately, there was an issue and we did not get to stay in the room we booked. This put a slight damper in the beginning of our stay because we were one bed short and made the stay a little uncomfortable. They explained the situation and compensated us for the inconvenience. The check in email with instructions didn’t make it to my inbox (not their fault) so I wasn’t aware that our apartment was not in the beautiful yellow building in the photos and we arrived at the incorrect location. However, the apartment we were provided was well maintained and had a great location! Across the street, you have a bus stop, within a few minutes walk was a grocery store and train station. You are only one stop away from Stephenplatz! We often walked/rode the train. They provide a binder with useful information. My only suggestion is to include instructions on how to use the washing machine and stove top as I needed to Google that info. It is a micro machine so you can only wash a few items at a time otherwise it shakes really bad during the spin cycle. Had to purchase detergent/softener but left it there for the next person. The Nespresso machine was nice and easy to use. Two small closets with a good amount of storage space/hangers. It does have a courtyard view but really what you see is a wall.
4 nachten verbleven in juni 2022

8/10 – Goed

Martial

Positief: Netheid, comfort kamer
5 nachten verbleven in april 2022

2/10 – Ontzettend slecht

Syed

Reisde met familie
Negatief: Netheid, comfort kamer
Terrible from the onset.
The management was callous at best. First they changed my original reservation and gave me another apartment. On reaching the apartment, the door could not be unlocked so had to wait until someone arrived and unlocked it. I was told the apartment has a double bed when in fact it was two twin beds joined together. Instead of one double/queen comforter, it was two separate twin comforters. The bathroom heat was not working and the sink was clogged. I send them an email and instead of recognizing their mistake, I got an email from hotels.com that property manager will charge extra since we have an extra kid, essentially trying to fleece the deposit. The heat is turned off at night so if you wake up in the middle of the night, it is difficult to go back to sleep. The location was excellent but the management was terrible and the apartment was pretty old with cheap furnishings. I will not recommend this place to anyone.
3 nachten verbleven in december 2021

6/10 – Redelijk

Philip

Positief: Netheid, comfort kamer
2 nachten verbleven in oktober 2021

10/10 – Uitstekend

Patrice

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in oktober 2021

10/10 – Uitstekend

Sofie Amalie

Reisde met familie
Positief: Netheid, comfort kamer
Huge help and 10/10 would recommend
Amazing service. The heating didn’t work the first night but we fixed it over the phone and were so helpful. They even let us keep the bags in the room later than check out free of charge. 10/10 would recommend, couldn’t ask for a better location.
3 nachten verbleven in oktober 2021

10/10 – Uitstekend

Sebastien

Reisde met een groep
Positief: Netheid, comfort kamer
Belle adresse en famille et entre amis.
Appartement très propre et confortable. Très bien situé pour se balader à pied.
1 nacht verbleven in juni 2021

2/10 – Ontzettend slecht

Lisa

Positief: Netheid
Negatief: Comfort kamer
Broken A/C + aggravation
Stayed for a 50th birthday celebration weekend. Chose the apartment over other accommodations because of the location and the fact that it was advertised as having air conditioning. Top floor apartment and 27 degrees meant a sweltering room. There was an A/C unit in the room, but we discovered it was not functioning. Spent a large part of the weekend in contact with the property manager trying to remedy the situation. Was informed there was a fan we could use, but it was missing from the room. Then was told someone would come the next morning to fix the unit and we would be compensated. They came mid-afternoon and claimed it was working fine and brought a fan. Ten minutes after they left, the unit behaved the same way we had explained...works for a few minutes and then an alarm sounds and an error code appears. When we checked out I received a message that they hoped I enjoyed my stay since they fixed the air conditioner. And I explained, that it was NOT fixed and explained the whole interaction again. The compensation they offered was not acceptable considering the aggravation and time spent on the matter, especially in light of the fact that we were celebrating an occasion and din't need to spend time on this. Oh and I was told that they have now bought a new unit which works fine. Well, that's great for the next guest, but didn't help us. And they offered a voucher as compensation which I find obnoxious. As if we'd be eager to go through this again. Overall, it's not about
3 nachten verbleven in juni 2021
Reactie van Julia op 17 jun 2021
Dear Lisa, Many thanks for taking your time to review us. I'm very surprised and sad to read that you felt like writing us a bad review despite all our efforts to solve the situation in your favor. First I sincerely apologize once again that you had problems with the air condition. It worked well with all previous guests. Once we have noticed the dysfunction we immediately ordered a new one. Since your stay was on the weekend I'm very sorry we couldn't deliver the new air condition within your stay but brought you a fan instead. Since the A/C worked when my colleague was on site, we assumed that the device was working properly again. Unfortunately, you didn't pass on the information to us, that the device stopped working again after my colleague left and the issue still influenced your stay. We would have been very happy to help you again .. To compensate all inconveniences we have offered you a discount so your rate for 2 adults would have been as low as 60EUR per night for Vienna's best central location. Because this wasn't enough for you - and for all costs we wanted to turn you into a happy and loyal guest - we have doubled our discount but in form of a voucher. I'm very sad to see that you still felt to rate us so badly. We would love to have another chance to make your next stay unforgettable! Best regards from beautiful Vienna, Best, Julia

10/10 – Uitstekend

Laurie

Reisde met familie
Positief: Netheid, comfort kamer
Super
Appartement magnifique avec beaucoup de charme. le propriétaire est très sympathique et très arrangeant je recommande cet établissement
1 nacht verbleven in september 2020

10/10 – Uitstekend

Laurie

Reisde met familie
Positief: Netheid, comfort kamer
Super
Appartement très confortable, l'emplacement est idyllique et le propriétaire est très arrangeant et très aimable. Nous avons passé un super séjour
4 nachten verbleven in september 2020

10/10 – Uitstekend

Christian

Positief: Netheid, comfort kamer
3 nachten verbleven in augustus 2020

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel messed me around considerably with booking disruption due to coved virus. Their attitude was shocking and I would not suggest anyone give their business to this hotel.
4 nachten verbleven in mei 2020
Reactie van Nadine op 27 mei 2020
Dear guest - thank you for your feedback. We are surprised to read that you were unhappy with the way of handling bookings affected by covid-19 as we handle all bookings the same way and we receive very positive feedback. We either refund the money or issue a voucher worth the booking total. We would like to double check your situation and kindly ask you to reach out to us again by email. Warm regards from Vienna

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
vienna city nreak
Apartment is well positioned for Vienna city centre - very clean & met all our requirements for a lovely city break
5 nachten verbleven in februari 2020

10/10 – Uitstekend

Eva

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely central clean apartment
We had a lovely stay at the SKY9 Apartment. It was clean, had everything you could need for a weekend break away. A home from Home. Very central. I would definitely stay again.
2 nachten verbleven in februari 2020
Reactie van Nadine op 25 feb 2020
Dear Eva - thank you so much for your kind words and feedback, which makes us really proud. We are happy you enjoyed your stay with us and hope that you will return one day in the future. All the best to you and warm regards from Vienna!

8/10 – Goed

Marlene

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property but bring your own toiletries
This apartment is within the city center, very spacious, and clean. Checking in was very easy. However, I wished they had the basic amenities such as soap, shampoo and lotion. Otherwise, everything is good!
1 nacht verbleven in februari 2020
Reactie van Nadine op 20 feb 2020
Dear Marlene - thank you for your kind review and for taking the time to write it. It is much appreciated! Great to read that you liked the spaciousness and cleanliness of your selected apartment. I apologize for the missing amenities; we usually have them in a small amount as a welcome gift! I will take the topic into the next management meeting and see how we can improve here in the future. We look forward to having you stay with us again in the future! Warm regards from Vienna!

6/10 – Redelijk

Jan

Det ska inte behövas så många mail för en vistelse. Mail som skall läsas. Evakueringsplan med nödutgång saknades. Vad har dessa lägenheter för säkerhet för oss som hyr?
3 nachten verbleven in februari 2020
Reactie van Nadine op 20 feb 2020
Dear Jan; thank you for taking the time and for giving us your kind feedback. We apologize that the amount of emails was not what you expected. As we do not have a reception where your selected apartment was located, they were very important to make sure you have a detailed understanding of the check-in process and other important facts. I will communicate this topic to our management and see how we can improve further in the future. I will also double check about the missing emergency exit sign; which we have in all of our apartments. We hope to welcome you in one of our apartments again in the future and send you warm regards your way!

10/10 – Uitstekend

Tomoko

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I will stay there again!
The location of the apartment was just perfect! Very close to a major train station(Karlsplatz) /sightseeing bus stop (front of The Vienna State Opera)/ center of Vienna. The apartment was very clean and security system was superior.
2 nachten verbleven in februari 2020
Reactie van Nadine op 19 feb 2020
Dear Tomoko - thank you so much for your wonderful review which is much appreciated! We are so happy to read that you enjoyed especially the central location that much! We hope you return one day; let us know! :) Warm regards from Vienna to you!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The place was clean and the beds comfortable. Very good location. However the building's elevator was broken during out stay, requiring us to climb 6 flights of stairs with our luggage. The shower was leaking badly across the floor. There was no notification or communication about either issue prior to or after our stay.
2 nachten verbleven in december 2019
Reactie van Nadine op 19 feb 2020
Dear Guest - thank you for taking the time and for giving us your kind feedback. Great to read that you enjoyed the location of your selected apartment as well as the cleanliness of it. Cleanliness is of upmost importance to us as we want our guests to feel at home when staying with us. We deeply apologize for the inconvenience about the broken elevator, which was a sudden problem which occured - which is why we were unable to inform you prior to your arrival. We will also double check the shower situation and see how we can fix this for the next guest. Our staff is reachable 24 hours via phone, whatsapp, email or skype and we would have loved to help our in an instant. We hope to welcome you again in one of our apartments in the future! Warm regards from Vienna to you!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen
3 nachten verbleven in januari 2020
Reactie van Nadine op 4 feb 2020
Dear Guest - thank you for your kind feedback which makes us very proud! We hope to welcome you again in the future and send you warm regards your way!

8/10 – Goed

Hamfan, Belgium

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
The facility is very good. It was difficult to find out the gate.
1 nacht verbleven in januari 2020
Reactie van Nadine op 27 jan 2020
Dear Hamfan, thank you for your kind feedback. It is great to read that you enjoyed staying in your selected apartment and that you liked the facilities. We are so sorry to read that you had problems to find out the gate. Our staff is reachable 24 hours via email, phone, whatsapp and skype and we would have loved to help out in an instant. We hope to welcome you again in one of our apartments in the future. Warm regards from Vienna

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Location
We went to a wrong location as the booking in hotel.com and the confirmation email from the stay was different. But the new location waa also very easy accessible and near train station. There are some hipcups such as housekeeping didnt give us bath towels but the management of the stay solved our problem the next day. Overall was a good stay and nothing to complain about.
3 nachten verbleven in december 2019
Reactie van Nadine op 8 jan 2020
Dear Guest - thank you so much for your kind feedback. It makes us happy to read that you enjoyed your stay with us and were satisfied with the location after all. We again deeply apologize for the mistake with the towels and hope to welcome you again as our guest in the future! Warm regards from Vienna

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weihnachtsmarkt/Städtetrip mit Familie
Das Apartment an der Wiedner Haupstrasse ist sehr zentral gelegen (nahe am Karlsplatz, mit zahlreichen U-Bahnlinien) und mit Strassenbahn vor der Türe. Schön um Wien zu erkunden. Bei den Zimmern zur Strasse hin, hört man die Autos/Strassenbahn, hat uns aber nicht gestört. Das Apartment war gut ausgestattet.
3 nachten verbleven in december 2019
Reactie van Nadine op 1 jan 2020
Liebe Gäste - vielen herzlichen Dank für das freundliche Feedback. Es ist schön zu lesen, dass Ihnen der Aufenthalt bei uns so gut gefallen hat und wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße und einen guten Rutsch ins Jahr 2020!

10/10 – Uitstekend

Gail

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Nadine op 24 dec 2019
Dear Gail - thank you for your kind feedback. We are happy to see that you enjoyed your stay and hope to welcome you again one day! Warm regards from Vienna

8/10 – Goed

Jill

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely apartment in the heart of Vienna.
My husband and I stayed for two nights and were very pleased. The apartment is clean and well appointed, and well located. We'd definitely stay there again.
2 nachten verbleven in december 2019
Reactie van Nadine op 17 dec 2019
Dear Jill - thank you for taking the time and for giving us your wonderful feedback. It makes us proud to read that you had a nice stay in your selected apartment in Vienna. Cleanliness is of upmost importance to us and we are happy you felt at home. We hope to welcome you again in the future! Sending warm regards your way!

2/10 – Ontzettend slecht

Jihee

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van Nadine op 13 dec 2019
Dear Jihee - we take all feedback of our guests very seriously and are sorry to read that you were not satisfied with your stay. Kindly reach out to us in private so we can understand how we can improve. Looking forward to hearing from you. Warm regards from Vienna

8/10 – Goed

Anna

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2019
Reactie van Nadine op 12 dec 2019
Dear Anna, thank you for your feedback! We hope to welcome you again in the future! Warm regards from Vienna

8/10 – Goed

Karen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2019
Reactie van Nadine op 10 dec 2019
Dear Karen, thank you for your feedback! We hope to welcome you again in the future! Warm regards from Vienna!

10/10 – Uitstekend

Nicholas

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and finishings!
The location is excellent, right in the heart of the city, and the space was great for our group of four. We really appreciated the nice furnishing and how clean it was. The staff was helpful and let us check in a hair early because we were in the area.
1 nacht verbleven in november 2019
Reactie van Nadine op 26 nov 2019
Dear Nicholas - thank you for your kind feedback! It means a lot to us as we can continuously improve our services. Great to read that you liked the situation and the cleanliness of your apartment. It is of upmost importance to us as we want our guests to feel like home. We hope to welcome you again in one of our apartments in the future, warm regards from Vienna