We work hard to make our guests happy and appreciate your feedback! Regards, Sarah Dane Lim Deputy General Manager

Dear David,Thanks for sharing your well written review.I am thrilled to see that you enjoyed staying at the hotel and rate us a 5 out of 5!We hope to have the pleasure of welcoming you back on your next visit to Vientiane.Best regards

Hi Ashley,Thanks for taking your time to score our hotel.Regards,

Dear Sanyuel,Thank you very much for staying at our hotel.We hope to have the pleasure to welcome you back on your next visit to Vientiane

Dear Kunio,Thank you for staying with us again and taking the time to write your feedback!We are looking forward to welcome you back on your next visit in Vientiane.

Hi Myriam,We are thrilled to see you had a positive stay!Thanks again for choosing our hotel and hope to see you on your next trip to Vientiane!

Hi Allan,It was good seeing you again!Thanks for staying at the hotel and hope to welcome you back on the next visit to Vientiane!Best regards,

Hi P,We are thrilled to see you had an impeccable stay and we can't wait to welcome you back on your next trip to Vientiane.Thank you for taking the time to write a review!

Hi Tony,Thank you for staying with us and taking your time to leave a score.We hope to have the pleasure of welcoming you back here on your next visit to Vientiane.

Dear Masao,Thanks for leaving a review.Glad to see that you enjoyed your stay at the hotel!Sorry about the construction noises from down the street. There is a new hotel opening up soon and, from what we heard, they're putting in the final touches to make the deadline for the opening. At the same time, a small shop house just across the street decided to also renovate their property.Thanks again for choosing our hotel and for taking the time to leave a review!All the best

Dear Masao,Thank you for taking the time to leave your review.I am thrilled to see you had a positive stay overall!Each room has an individual water heater so I am surprised the water took long to get hot. I will look into this with our technical right away.Kind regards,

Dear Ngee,Thanks for leaving your score.We are thrilled to see you had an impeccable stay!Kind regards

Dear Ngee,Thanks for leaving your score.All the best

Hi Timi,Thanks for sharing your feedback.We are excited to see you had an impeccable stay!Kind regards,

Hi Yohan,Thanks for the review.All the best!

Dear Michel,We're thrilled to see you had an impeccable stay.All the best to you.

Hi Michel,I'm pleased to see you had a positive experience staying at our hotel and well noted about your feedback.Hope to see you again on another visit to the capital of Laos.Kind regards

Hi Yuki,Thanks for leaving your score.We're glad to see you had an impeccable stay!All the best,

Hi Darren,Thanks for your feedback.We hope you chose Le Charme Vientiane Hotel again on your next visit!All the best

Dear Hiroki,Thanks for taking the time to review our hotel. We are pleased to see you liked our staff and that you found our breakfast tasty. I'm a bit surprised regarding the internet comment, as our internet speed is 100mbp/s. It might have been a defect in your room's router. We will look into it and make sure to fix this issue.We hope to see you again on your next trip to Vientiane.Best regards

Hi Rodomarque,Thanks for leaving your score.We hope to be your hotel of choice, next time you visit Vientiane!

Hi Keving,Thanks for rating our hotel. Especially for the lower rated reviews it would be useful to have some more details. Your feedback would give us invaluable information as to where we can improve our service.I would really appreciate it if you could email me direct with some context on gm@lecharmevientiane.com.Thanks again for staying with us and hoping to hear from you!Best regards

Thank you for leaving a review and hope to see you again on your next trip in Vientiane.

Hi David,Thanks for taking the time to leave a review. It's a pleasure to see that all the aspects of our hotel satisfied you!We hope you chose Le Charme Vientiane Hotel again on your next visit to Vientiane.

Hi Mylia,Great to see you had a wonderful time at our hotel!I will make sure to pass your feedback to the team.Looking forward to welcome you back on your next visit to Vientiane!

Dear Johanna,Thanks for taking the time to leave your review.The reason why the windows are translucent (frosted appearance) is that on the back side of the hotel (Deluxe Rooms), there is no view. This style of windows gives us the option to let in a lot of light, without having to look at the neighbour's wall. I appreciate you giving us a high class hotel comment even though we consider ourselves to be a mid range hotel!I'm a bit shocked to see that you did not have soap since all rooms are supplied with 2 big refillable containers that are labeled as 'shampoo' and 'body wash'. Thanks again for staying with us and hope to see you again for your next trip in Vientiane!

Dear Mylia,Thanks for taking the time to leave your feedback.What a pleasure to see that you enjoyed our hotel this much!We are looking forward to welcome you back on your next trip to Vientiane!

Dear Brenda,First of all thank you for taking the time to leave your review.Your feedback and criticism gives us invaluable information to keep improving as a hotel.I apologize about the bed sheet situation, i understand from our housekeeping department that this was resolved right away after you reported it. Due to the pandemic and having no income for the last 3 years, we had to make budgeting choices with regards to our renovations. We have prioritized becoming an eco friendly hotel and have installed high quality, isolating PVC windows in every room and 180 sqm of solar panels on the roof to power the hotel.With kindest regards

Hi Mary,Thanks for taking your time to leave a review.We hope to see you again on your next trip to Vientiane!

Dear Melissa,Greetings from Le Charme Vientiane Hotel and thank you for taking the time to leave your review.We're thrilled to see all the different aspects of our hotel pleased you so much.Have a great holiday and we hope to see you again!

Dear Kunio, Thanks for leaving your review. It is hard for me to understand what the issue is exactly. Like most hotels, we offer different room types at different prices. Your reserved a standard room, which we advertise with walk in shower and no balcony. I would recommend that, for future reservations, if you prefer a room with balcony and bathtub, to read the room description and book the corresponding room type. Our hotel has 3 room types and we are transparent about the rates and differences between the rooms. Let me clarify our room types EXACTLY AS they are listed on Expedia and Hotels.com: - Standard room (24 sqm) walk in shower only - Deluxe Room (36 sqm) bathtub + shower - Deluxe Balcony Room (36 sqmp) bathtub + shower We will try to improve the light at the breakfast area.

Dear Nicolas, Thanks for taking your time to score our hotel. We hope to see you again on your next trip in Vientiane!

Dear Bolar Abdul, Thank you for taking the time to leave your review! Glad to hear everything was comfortable. We hope to welcome you again on your next trip to Vientiane.

Dear Anbefales, Thank you for taking the time to leave such a wonderful review! I hope we can welcome you again at our hotel for your next stay in Vientiane.

Dear Wolfram, We can't thank you enough for leaving such wonderful feedback. We will make sure to share it with all the relevant departments. We are looking forward to welcome you again at our property during your next visit to Vientiane Capital. Kind regards

Thank you for staying with us. We truly appreciate your feedback.

Thank you for staying with us, We appreciate your feedback

Thank you for staying with us, We appreciate your feedback.

Dear Mr. Anthony, Thank you once again for sharing your feedback and we look forward to welcoming you back in the near future.

Thank you for staying with us, We appreciate your feedback!