Een binnenzwembad, 3 buitenzwembaden, ligstoelen bij het zwembad

Beoordelingen van Domes Lake Algarve, Autograph Collection

5 out of 5
Domes Lake Algarve, Autograph Collection
Praia Da Falesia, Apartado 811, Loulé

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 809 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 161 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 1002 beoordelingen" "

9,6/10

Netheid

9,6/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Commerijntje

4 nachten verbleven in maart 2024
Reactie van Nadia Kostopoulou op 13 apr 2024
Dear Commerijntje,Thank you for taking the time to rate our service with 4 out of 5 stars! We truly appreciate your feedback and are glad to see that you had a positive experience. If you have any suggestions or further comments that could help us improve, please feel free to share them with us. We're committed to providing the best service possible and value your input. Thank you for choosing to stay with us at Domes Lake Algarve, Autograph Collection!Warm regards,Nadia KostopoulouDirector of Guest Experience

8/10 – Goed

alexander

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, nice swimming pools, some good restaurants and enough to do around.
3 nachten verbleven in mei 2023
Reactie van Guest Relations Team op 7 mei 2023
Dear Alexander, Thank you for your preference for Domes Lake Algarve and for your kind comments regarding our Resort.We hope to welcome you back soon!Kind regards,

10/10 – Uitstekend

H.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De ligging van het hotel is top. Vlakbij de haven en strand, echt op loopafstand. De service was ook heel erg vriendelijk. Wij hebben een paar keer gegeten in het hotel en dat was erg goed. Ook de live muziek tijdens het eten was erg goed geregeld. Een minpuntje is misschien dat in de ochtend alle bedjes bij het zwembad al bezet zijn vanwege de handdoeken die er door de gasten worden neergelegd. Maar dat ligt meer aan het publiek dan aan het hotel.
9 nachten verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtige en grote kamers met veel opbergruimte, grote badkamer, enorm groot bed! Personeel ontzettend aardig, accommodaties is groot en schoon. Wel veel kinderen in onze periode (begin aug.) Goed ontbijt en uitgebreid. Kortom; Super!
9 nachten verbleven in augustus 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastische resort. Lekker eten, vriendelijk personeel, mooie kamer, ... en dit op wandelafstand van strand en jachthaven!
7 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect voor een rustige luxueuze vakantie. Zeer rustige kamets, restaurants zijn top
6 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De ligging van het resort en het vriendelijke personeel.
6 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

7 nachten verbleven in februari 2019

10/10 – Uitstekend

Ellenste, Venlo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijke ligging!
Prima locatie! Haven om de hoek met z'n vele restaurantjes en terrasjes! Heerlijk, mooi luxe hotel. Met een geweldig ontbijtbuffet. Echt een aanrader. Enige minpuntje, maar daar kon het resort niks aan doen, heel veel engelse, ieren en schotten in zowel het resort als ook Vilamoura.
Slaapkamer
Badkamer
Resort
Strandzwembad
Reactie van Robert Neves - Hotel Manager op 29 okt 2015
Dear Guest , We would like to thank you very much for taking the time to share your opinion on our resort. We are delighted that you have enjoyed our Buffet Breakfast and your kind words will certainly be shared with our team members. We look forward to welcoming you back once again. Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
uitstekend hotel voor gezinnen met kinderen
uitstekend speelklimaat voor kinderen. hotel staff buitengewoon goed!

4/10 – Matig

Maria C, Culemborg

Negatief: Staat van de accommodatie en faciliteiten
Gezinsvriendelijk hotel
Ik was voor de vierde keer in dit hotel ,helaas zie je ieder jaar de veroudering van alle dingen. Het hotel en de materialen worden niet goed onderhouden, b.v. de parasols zijn vies en er zitten gaten in, de ligbedden blijven niet omhoog staan omdat glijders zijn uitgesleten en de meubelen zijn kaal en soms opgezwollen van de regen en in de kamer hing de kastdeur er half bij, het houtwerk in de badkamer is opgezwollen en het vlonder van de douche hebben ze maar helemaal weggehaald en zo kan ik nog wel even doorgaan. Verder is in de afgelopen 4 jaar het personeel zeker gehalveerd, wat niet ten goede komt aan de service. Er is in de avond ook geen live- muziek meer in de bar, dus erg saai. Het bar-personeel is erg gestrest door de werkdruk en totaal niet bezig met de gasten. Conclusie: voorlopig hier niet meer heen, totdat er een grondige renovatie is geweest. Jammer, want het was een prachtig hotel op een goede plek ,dichtbij de levendige haven met talloze restaurantjes en winkeltjes.

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well where do I start.... What a stunning hotel! It's truly beautiful with the lake as a focal point in the lovely gardens, the other side of the swimming pools. On arrival we were welcomed and offered refreshments in a lounge area while our registration was sorted out and the forms were brought to us. We stayed on the garden side of the hotel. Beautifully clean bedroom with lots of storage to unpack. Room's were made up and cleaned everyday... such a great part of being away and having a proper break. Loved the little balcony which I sat on to catch a little sun, when it came out.... Breakfast was included in our deal and there was a lot of choice. I can highly recommend the freshly made omelettes and freshly squeezed orange juice. The weather wasn't great while we were in Portugal, but it was lovely to be able to walk to Vilamoura Marina - take a little look around the shops and have a drink whilst people watching. I just want to summarise our trip by saying thank you so much to all the amazing staff! Every single member of staff we came into contact with were just so kind, attentive and friendly. They really couldn't do enough for us.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Rajan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel with great service
4 nachten verbleven in april 2024

8/10 – Goed

Christina

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Has resort feel to it ! Soa was amazing. Treatment and therapists were awesome. Rugs in hallway need to be replaced as they are stained and dirty
2 nachten verbleven in april 2024
Reactie van Nadia Kostopoulou op 30 apr 2024
Dear Christina,We're delighted you enjoyed the resort ambiance and our exceptional spa experience! Your praise for our treatments and therapists truly warms our hearts. Thank you for your valuable feedback regarding the hallway rugs—we'll address this promptly to ensure a pristine environment for all our guests. We look forward to your next visit!Warm Regards,Nadia KostopoulouDirector of Guest Experience

10/10 – Uitstekend

scott

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel , friendly staff
1 nacht verbleven in april 2024
Reactie van Nadia Kostopoulou op 20 apr 2024
Dear Scott,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be friendly. We strive to provide excellent service to all our guests, and it's wonderful to know that we succeeded in making your experience a positive one.We look forward to welcoming you back again soon at Domes Lake Algarve, Autograph Collection!Warm regards,Nadia

10/10 – Uitstekend

shahir

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic hotel in a great location thank you for a wonderful stay
4 nachten verbleven in april 2024
Reactie van Nadia Kostopoulou op 19 apr 2024
Dear Shahir,Thank you so much for your kind words! We're thrilled to hear that you had a fantastic stay with us and that our location suited your needs perfectly. It was our pleasure to provide you with a wonderful experience, and we hope to have the opportunity to welcome you back again soon for another memorable stay. Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 – Uitstekend

john

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful hotel with lovely friendly helpful staff
3 nachten verbleven in april 2024
Reactie van Nadia Kostopoulou op 16 apr 2024
Dear John,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your time at our hotel and that our staff made your experience even more enjoyable. Providing friendly and helpful service is a top priority for us, and we're delighted that it made a positive impact on your stay. We hope to have the pleasure of welcoming you back soon for another beautiful experience!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 – Uitstekend

veronique, Metz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel superbe pour se détendre avec un personnel très professionnel et toujours souriant. Une belle découverte, un endroit que je recommande sans hésiter!
6 nachten verbleven in april 2024
Reactie van Nadia Kostopoulou op 16 apr 2024
Dear Veronique,It's wonderful to hear that you had such a fantastic experience at our hotel! We're thrilled that you found our staff to be professional and always smiling—it's our goal to ensure that every guest feels welcomed and valued during their stay. Thank you for recommending us without hesitation; your kind words mean a lot to us. We hope to have the pleasure of welcoming you back for another relaxing stay in the future!Warm regards,Nadia KostopoulouDirector of Guest Experience

6/10 – Redelijk

Fiona

3 nachten verbleven in april 2024

8/10 – Goed

Steven

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property, though it’s showing some age (carpet in hallways, wood finishing in doors around property and in room) and we had a few opportunities in our room (toilet seat didn’t seem to fit the toilet making it awkward to use properly, blow dryer shorted out, and quite the infestation of spiders on the patio). Additionally we supposedly received an upgraded room “with a view” but there’s NO view at all from this room (I can share a pic). Staff was awesome!
2 nachten verbleven in april 2024
Reactie van Nadia Kostopoulou op 13 apr 2024
Dear Steven,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property beautiful and that our staff provided excellent service during your stay. However, we're disappointed to learn about the issues you encountered with the condition of the room and the lack of the promised view.We hope to have the opportunity to welcome you back in the future at Domes Lake Algarve, Autograph Collection.Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 – Uitstekend

jyoti

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful staff. Clean hotel with activities for children. Would highly recommend.
4 nachten verbleven in april 2024
Reactie van Nadia Kostopoulou op 13 apr 2024
Dear jyoti,Thank you so much for your glowing review! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed our clean hotel and the activities we offer for children. Your recommendation means a lot to us, and we're delighted to have met your expectations. We look forward to welcoming you back again soon at Domes Lake Algarve, Autograph Collection!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 – Uitstekend

Soraya

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic stay at this hotel, would highly recommend! Staff, facilities, location was all perfect and really made the experience. Dietary requirements are well catered for, which was very reassuring.
4 nachten verbleven in april 2024
Reactie van Nadia Kostopoulou op 8 apr 2024
Dear Soraya,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay at our hotel and that our staff, facilities, and location met your expectations. Ensuring that all our guests' dietary requirements are well catered for is a top priority for us, and we're glad to hear that you found it reassuring. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future!Warm regards,Nadia KostopoulouDirector of Guest Experience

8/10 – Goed

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really lovely hotel with attentive staff and beautiful pools and facilities.
3 nachten verbleven in maart 2024
Reactie van Nadia Kostopoulou op 6 apr 2024
Dear Sarah,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be attentive. We take great pride in providing exceptional service and ensuring our guests have a memorable experience. It's wonderful to know that you appreciated our beautiful pools and facilities. Your feedback is truly valued, and we hope to welcome you back for another fantastic stay in the future!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 – Uitstekend

Jay Jitu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay. Highly recommended.
6 nachten verbleven in maart 2024
Reactie van Nadia Kostopoulou op 31 mrt 2024
Dear Jay Jitu,We're delighted you had a lovely stay at Domes Lake Algarve, Autograph Collection!Thank you for the high recommendation. Your satisfaction means the world to us, and we hope to welcome you back for another wonderful experience soon.Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Reception staff very friendly and nothing too much trouble
4 nachten verbleven in maart 2024
Reactie van Nadia Kostopoulou op 21 mrt 2024
Dear Patricia,We're thrilled to hear that you found our reception staff to be friendly and accommodating during your stay! Providing exceptional service is our top priority, and it's wonderful to know that our team went above and beyond to ensure your comfort. Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back soon for another delightful experience!Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 – Uitstekend

Tugce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I felt at home from the very first moment. The service, the quality of the food, the friendliness of the staff and the ambience are truly unique and enrich every stay. I had high expectations, which were definitely exceeded. I will definitely be back and would recommend this beautiful hotel to anyone looking for peace and quiet.
8 nachten verbleven in maart 2024
Reactie van Nadia Kostopoulou op 18 mrt 2024
Dear Tugce,Thank you so much for your glowing review! We are delighted to hear that you felt at home from the moment you arrived and that your experience with us exceeded your expectations. Providing exceptional service, quality food, a welcoming atmosphere, and friendly staff are our top priorities, and we're thrilled that we were able to deliver on all fronts during your stay.We're honored by your recommendation and can't wait to welcome you back to our beautiful hotel for another peaceful and enjoyable stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable. Kind regards,Nadia KostopoulouHaute Living Manager

2/10 – Ontzettend slecht

Jinal

2 nachten verbleven in maart 2024
Reactie van Nadia Kostopoulou op 6 apr 2024
Dear Jinal,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. Please know that we take your comments seriously and will investigate the issues you've highlighted to ensure they are addressed promptly. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced during your stay. We would appreciate the opportunity to learn more about your specific concerns and work towards making improvements. We hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Nadia KostopoulouDirector of Guest Experience

10/10 – Uitstekend

Zuzanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Nadia Kostopoulou op 18 mrt 2024
Dear Zuzanna,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us and that we were able to meet and exceed your expectations. Thank you again for choosing our hotel, and we look forward to hosting you again soon!Kind regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Emran

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you Domes Lake for my amazing stay. Massive thank you to Andrianos Tiropolis, for the amazing service and hospitality. Hopefully, see you again soon!
4 nachten verbleven in februari 2024
Reactie van Nadia Kostopoulou op 2 mrt 2024
Dear Emran,Thank you very much for taking the time to share your wonderful feedback about your recent stay at Domes Lake Algarve, Autograph Collection! We are thrilled to hear that you had an amazing experience and that Andrianos Tiropolis provided you with exceptional service and hospitality. We will definitely pass on your kind words to Andrianos and the rest of our team.We look forward to welcoming you back to Domes Lake Algarve, Autograph Collection in the near future! If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Sarah Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Superb
3 nachten verbleven in februari 2024
Reactie van Nadia Kostopoulou op 22 feb 2024
Dear Sarah Jane,Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear that you had such a fantastic experience with us. Your feedback means the world to us, and we're delighted that you enjoyed your stay. We can't wait to welcome you back for another wonderful visit in the future!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Tomas

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved: the Beachfront, the lake with birds, the pools and other hotel services. We used Mini Kids Club and the lovely hairdress studio.
7 nachten verbleven in februari 2024
Reactie van Nadia Kostopoulou op 13 feb 2024
Dear Tomas,Thank you for your glowing review! We're thrilled you enjoyed the beachfront, lakeside ambiance, and our array of amenities, including the Mini Kids Club and hairdresser studio. Your satisfaction is our top priority, and we look forward to welcoming you back for another delightful stay soon!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Lik Hang

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very friendly, they never made you disappointed.
3 nachten verbleven in januari 2024
Reactie van Nadia Kostopoulou op 1 feb 2024
Dear Lik Hang,Thank you for your kind words! We're thrilled to hear that our friendly staff made your experience enjoyable. We strive to consistently provide excellent service and look forward to welcoming you back soon.Kind regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Johan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend away
IT was a peaceful January Weekend with good weather. We did really like the hotel and design and service
2 nachten verbleven in januari 2024
Reactie van Nadia Kostopoulou op 29 jan 2024
Dear Johan,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed a peaceful January weekend with good weather at Domes Lake Algarve, Autograph Collection. It's wonderful to know that our design and service met your expectations.Your kind words are truly appreciated, and we look forward to welcoming you back for another delightful stay in the future.Warm regards,Nadia KostopoulouHaute living manager

10/10 – Uitstekend

Thomas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about this hotel is exceptional.
3 nachten verbleven in januari 2024
Reactie van Nadia Kostopoulou op 25 jan 2024
Dear Thomas,Thank you for your wonderful feedback! We're thrilled to hear that everything about your stay was exceptional. Your satisfaction is our priority, and we look forward to providing you with another outstanding experience on your next visit.Best regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Slaven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Nadia Kostopoulou op 25 jan 2024
Dear Slaven,Thank you for your outstanding 5 out of 5 review! We're thrilled to hear about your fantastic experience. Your satisfaction is our utmost priority, and we look forward to hosting you again for another exceptional stay.Best regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Gauri

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
It was amazing. Such a gorgeous center! the staff were very friendly and the rooms were gorgeous. Short walk to an area with restaurants and shopping. I would highly recommend this hotel!
5 nachten verbleven in januari 2024
Reactie van Nadia Kostopoulou op 25 jan 2024
Dear Gauri,We are overjoyed to receive your kind words about your amazing experience at our hotel! Your appreciation for our gorgeous facility, friendly staff, and beautiful rooms is truly rewarding. We're pleased to hear that the nearby area with restaurants and shopping added to your enjoyment. Thank you for recommending us! We look forward to welcoming you back for another fantastic stay.Best regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Anders

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastiskt fint hotell
Väldigt fin anläggning i direkt närhet till marinan med restauranger och affärer. Hotellet har ett fint område för bad och rekreation. Riklig frukostbuffé med mycket gott. Sköna stora sängar. Enda negativa vi hade var en riktigt dålig biff på deras restaurang men det var kanske en engångsföreteelse.
3 nachten verbleven in januari 2024
Reactie van Nadia Kostopoulou op 9 jan 2024
Dear Mr. Anders,Thank you for your positive feedback about our facility, location, and amenities. We're glad you enjoyed the swimming area, rich breakfast buffet, and spacious beds.Your feedback is valuable, and we'll address this with our team to ensure improvement. We hope to have another chance to provide you with a better dining experience in the future.Thank you for choosing Domes Lake Algarve, Autograph Collection and we look forward to welcoming you back.Best regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Dragan

Reisde met partner
Positief: Netheid
2 nachten verbleven in december 2023
Reactie van Nadia Kostopoulou op 1 feb 2024
Dear Dragan,We're delighted to receive your stellar 5-star review! It's fantastic to know that you had such a positive experience with us. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again and maintaining the highest level of quality.Kind regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Zhimin

7 nachten verbleven in december 2023
Reactie van Nadia Kostopoulou op 9 jan 2024
Dear Zhimin,Thank you so much for the fantastic 10 out of 10 review! We're thrilled to hear that you had such a positive experience with us. It's our goal to provide top-notch service, and we're delighted that we met your expectations.Your feedback means a lot to us, and we truly appreciate your support. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more.We look forward to the pleasure of hosting you again in the future.Best regards,Nadia KostopoulouHaute Living Manager

4/10 – Matig

Christophe

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Pas digne d’un 5 étoiles !
Décevant malgré un cadre magnifique . Accueil réception parfait ! Beau buffet et belle piscine chauffée . Par contre , à notre arrivée dans la chambre, le premier soir, la chambre n’était pas chauffée ( 1 vrai frigo ). Les femmes de ménage enlèvent systématiquement la clef dans la chambre, de ce fait lorsque l’ on rentre à la chambre, celle ci est froide . La Fenêtre laissait passer le froid , la Chasse d’eau était défectueuse et le sèche-cheveux ne fonctionnait pas, Malgré les demandes faites, seul le séchoir a été remplacé. Nous attendons toujours l’appel du SPA pour les massages … 1 seul serveur le dernier jour au restaurant ( petit déjeuner) : nous avions terminé notre repas lorsque notre boisson ( thé ) est enfin arrivée ( (mais juste l’eau bouillante… sans le sachet ) Inconcevable pour un 5 étoiles . Malgré ces nombreux problèmes aucun geste commercial n’a été proposé . Nous sommes sûrement mal tombé …
4 nachten verbleven in december 2023
Reactie van Nadia Kostopoulou op 31 dec 2023
Dear Mr. Christophe,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We truly appreciate your recognition of our picturesque setting, perfect reception, and the beauty of our amenities.We are genuinely sorry to hear about the issues you encountered in your room. It is disheartening to learn that the room was not adequately heated, and we regret the discomfort caused by the faulty flush and non-functional hair dryer. We acknowledge the importance of addressing such matters promptly, and we are committed to improving our maintenance procedures to prevent similar occurrences in the future.Your feedback is valuable, and we will be conducting a thorough review of our procedures to ensure a more efficient and timely response in the future. Your concerns have been shared with our team, and we are actively working on rectifying these shortcomings.We sincerely hope you would consider giving us another opportunity to provide you with the exceptional experience that we strive to offer. Please feel free to contact us directly so that we can discuss your concerns further and ensure your next visit exceeds your expectations.Thank you for bringing these matters to our attention, and we appreciate your understanding.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Michal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience. Love the place
4 nachten verbleven in december 2023
Reactie van Nadia Kostopoulou op 31 dec 2023
Dear Michal,Thank you for your wonderful 5-star review! We're thrilled to hear you enjoyed your stay at Domes Lake Algarve, Autograph Collection. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic experience.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Hannah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing experience from start to finish.. went for my daughters first birthday. They surprised her with balloons and decor in her room, then followed up with a celebratory bottle of bubbly delivered to the room (for the parents of course) cannot praise the staff there enough , they went above and beyond for our every need and we had a fantastic trip. Our daughter also loved the crèche for half a day with the wonderful girls there who took amazing care of her. Breakfast was tasty and a huge variety! Bedrooms were very nice and spacious and we had the cheapest room so can only imagine how nice the others are. Overall fab , thanks so much guys.
3 nachten verbleven in december 2023
Reactie van Nadia Kostopoulou op 11 dec 2023
Dear Hannah,Thank you for sharing your delightful experience with us! We're thrilled to have been a part of your daughter's first birthday celebration. It warms our hearts to know that the surprise decorations and celebratory bubbly added to the joy of your stay.Our team takes great pride in going above and beyond to meet our guests' needs, and it's truly rewarding to hear that we succeeded during your visit. We're especially pleased that your daughter enjoyed her time in the crèche with our wonderful staff.Your compliments on our breakfast offerings and spacious bedrooms are greatly appreciated. We aim to provide a memorable and comfortable experience for all our guests, and your feedback assures us that we're on the right track.We look forward to the pleasure of welcoming you back in the future, and please don't hesitate to reach out if there's anything specific, you'd like for your next visit.Warm regards,Nadia KostopoulouHaute Living Manager

8/10 – Goed

Michael

1 nacht verbleven in november 2023
Reactie van Nadia Kostopoulou op 1 jan 2024
Dear Michael,Thank you for your 4-star review! We appreciate your positive feedback and are delighted to hear you had a satisfying experience. If there's anything specific you think we can improve upon to earn that extra star next time, we'd love to hear it!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Balbinder

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding property, fantastic staff and incredible food in the restaurants
2 nachten verbleven in november 2023
Reactie van Nadia Kostopoulou op 8 dec 2023
Dear Balbinder,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had an outstanding experience at our property and that our associates and food exceeded your expectations. Your kind words are truly appreciated and serve as a great source of motivation for our team.Thank you for choosing our property, and we hope to have the pleasure of hosting you again soon!Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Boyd

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was excellent
3 nachten verbleven in november 2023
Reactie van Nadia Kostopoulou op 8 dec 2023
Dear Boyd,Thank you so much for your kind words! We are delighted to hear that everything met or exceeded your expectations during your stay. Providing excellent experiences for our guests is our top priority, and it's truly rewarding to know that we succeeded in making your visit enjoyable.We look forward to the opportunity to welcome you back in the future.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Wisam, Richmond Hill

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in november 2023
Reactie van Nadia Kostopoulou op 8 dec 2023
Dear Wisam,Thank you for your kind words! We're delighted you found our staff friendly. We appreciate your feedback and hope to welcome you back soon for another great experience.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

DAVID

8 nachten verbleven in november 2023
Reactie van Nadia Kostopoulou op 8 dec 2023
Dear David,Thank you for your positive rating!We look forward to welcoming you back at Domes Lake Algarve, Autograph Collection.Kind regards,Nadia KostopoulouHaute Living Manager

6/10 – Redelijk

Joerg

8 nachten verbleven in november 2023
Reactie van Nadia Kostopoulou op 8 dec 2023
Dear Joerg,Thank you for taking the time to share your feedback. We appreciate your honest review and the 6 out of 10 rating. Your insights are valuable to us as we continuously strive to improve our guests' experiences. If there are specific areas where we can enhance our services or if you have any suggestions, we'd love to hear them. We hope to have the opportunity to welcome you back in the future and provide an even better stay.Warm regards,Nadia KostopoulouHaute Living Manager

10/10 – Uitstekend

Lucy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023
Reactie van Nadia Kostopoulou op 8 dec 2023
Dear Lucy,Thank you so much for your outstanding 10/10 rating! We're thrilled to hear about your exceptional experience at our hotel. It's our pleasure to provide top-notch service and amenities to our guests. We look forward to welcoming you back for another fantastic stay. Warm regards,Nadia KostopoulouHaute Living Manager