Een binnenzwembad

Beoordelingen van The Ocean Key Resort by VSA Resorts

3 out of 5
The Ocean Key Resort by VSA Resorts
424 Atlantic Avenue, Virginia Beach, VA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 387 van 1129 beoordelingen" "
Gastenscore: 8 - Goed. 383 van 1129 beoordelingen" "
Gastenscore: 6 - Redelijk. 175 van 1129 beoordelingen" "
Gastenscore: 4 - Matig. 111 van 1129 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 73 van 1129 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Stephanie

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
It was a good experience
2 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Thank you for your comments. We appreciate you. Hope to see you again soon.

10/10 – Uitstekend

Chris

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice area
2 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Thank you for your comments we appreciate you.

10/10 – Uitstekend

Franklyn

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great
17 nachten verbleven in april 2024
Reactie van General Manager op 13 mei 2024
Excellent. Come back to see us again really soon. Have a great day.

6/10 – Redelijk

Alexis

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was a beautiful stay, we were so close to the beach and there were so many amazing restaurants to choose from!! My only complaint is that the air conditioning would not work, even after I called for maintenance they came in to “fix it”. It was 76 degrees in our room all day so it was extremely hard to sleep and get comfortable. Other than that, it was a great stay😊
2 nachten verbleven in april 2024
Reactie van General Manager op 13 mei 2024
Thank you for your notes. We will look at the air conditioner and make sure that the issue has been resolved. I hope that you come back and try us again. Have a great day.

10/10 – Uitstekend

Lamirah

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved the indoor pool
2 nachten verbleven in april 2024
Reactie van General Manager op 3 mei 2024
Thank you much for sharing. We at the Ocean Keys enjoyed having you stay with us. Please come back and visit us again.

10/10 – Uitstekend

Raiza, WOODSIDE

Positief: Netheid, staat van de accommodatie en faciliteiten
The staff waa friendly and love the room it was very clean.
3 nachten verbleven in april 2024
Reactie van General Manager op 3 mei 2024
Thank you so much for your comments. We are committed to providing excellent guest services. Please come back again and enjoy Ocean Key as well as Virginia Beach.

2/10 – Ontzettend slecht

Donna Jean

1 nacht verbleven in april 2024
Reactie van General Manager op 20 mei 2024
I am so sorry that you did not have a great time. I hope you try us again soon.

10/10 – Uitstekend

Tiffany

Positief: Netheid, staat van de accommodatie en faciliteiten
Game room with pool table
1 nacht verbleven in april 2024
Reactie van General Manager op 27 apr 2024
Thank you so much. Your comments are greatly appreciated.

10/10 – Uitstekend

Shereka

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Thank you for your review. We appreciate it and look forward to seeing you again soon. Have a great day.

8/10 – Goed

Tymillia

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
I say be careful at check in. We were charged a crazy rate on top of the normal holding fee of $100. When the room was already paid for. The hold of almost $400 dollars took always from our weekend funds. It was very inconvenient. The young lady reversed the error the guy made but the hold doesn't drop immediately so it didn't really help.
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
I am sorry this happened to you. We will take this as a learning tool and make things better. Have a great day.

6/10 – Redelijk

Britany

Reisde met familie en kleine kinderen
The price was okay compared to what we got. We had the view of the ocean. We have Had a full kitchen and it seemed clean. The bathroom had hair and dirt spots but I alway travel with my own cleaning supplies so that wasn'ttoo much of an issue. The front desk was welcoming. The only huge problem was the walls/doors are paper thin we could hear everything surrounding our room and the elevators was down or was not working for our whole stay. You would wait 10 mins or more. You could take the stair but who wants to do that coming from the 8th or 9th floor?
2 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Thank you for your response. We will review these issues with the housekeeping department. I apologize for the elevator, but we have corrected that issue. I hope that you will give us another opportunity to make your stay at the Ocean Keys a complete success.

8/10 – Goed

alejandro

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
2 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Thank you for the feedback..

10/10 – Uitstekend

Chikara

1 nacht verbleven in april 2024
Reactie van General Manager op 13 mei 2024
Thank you so much have a great day.

8/10 – Goed

howard

1 nacht verbleven in april 2024
Reactie van General Manager op 13 mei 2024
Have a great day and come back and see us again soon.

2/10 – Ontzettend slecht

verne

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Thank you or your feedback.

10/10 – Uitstekend

Joshua

Positief: Netheid, staat van de accommodatie en faciliteiten
15 nachten verbleven in maart 2024
Reactie van General Manager op 23 apr 2024
This is great news. I hope you come back and see us again soon.

10/10 – Uitstekend

John

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, professional, knowledgeable and kind staff.
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Thank you so much for your feedback

10/10 – Uitstekend

Bridget

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Thank you so much for the feedback. Have a great day.

10/10 – Uitstekend

Cassandra

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and good staff
4 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Awesome. We greatly appreciate the feedback.

8/10 – Goed

Lauren

Reisde met familie
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
One elevator working. Friendly staff.
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Thank you mentioning our staff. They work hard to provide excellent customer service. We really appreciate the feedback.

2/10 – Ontzettend slecht

Sheila

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
My room was filled with backed up dust throughout the room, sheets were not clean, bathroom faucet was dirty. The resort has a stupid rule for kids not to be allowed to swim after 9, the last 2hrs is adult swim only. It’s Spring Break children wants to swim and enjoy their vacation, especially when it’s too cold for the beach and with the resort having an inside pool. Just crazy.
2 nachten verbleven in april 2024
Reactie van General Manager op 27 apr 2024
Thank you for your comments. We understand that its Spring Break and kids want to enjoy the pool but we also have older adults who want to enjoy the pool also and we try and accommodate them as well. This is an issue that we can revisit. I am sorry that you experience difficulties in your room. We are committed to making each guest stay a great experience. I hope you try us again as changes have been made to the property. Thank you for your feedback and have a great day.

4/10 – Matig

Andrea

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van General Manager op 26 apr 2024
Thank you for the feedback.

4/10 – Matig

Matthew

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Semi-updated rooms, but the hotel shows its age. Nice kitchen appliances in the deluxe suite. It took us over 24 hours to get replacement towels and washcloths. The pull-out sofa mattress was not covered and it was dirty. Only one of the two elevators functioned and it was extremely slow, with wait times exceeding 5 minutes at busy times in the mornings and late afternoons. Do not attempt to park a large SUV or pickup truck in the garage. Spaces and height are designed for compact to standard vehicles.
3 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Thank you for your comments. We are doing design changes to our rooms that will take effect over the upcoming season. For larger vehicles, we do have another parking spot for those vehicles. If you let the front desk know, they will instruct you on where you can park.

8/10 – Goed

Shannon

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff and maintenance/cleaning staff were quick and helpful. The hallways do have an old cigarette smell but the rooms do not have the same bad smell. Our rooms were recently upgraded and in fairly good condition. The pool and hot tub were enjoyable. One working elevator right now that goes super slow was very inconvenient but that was probably the worst part of the stag for us, so not the end of the world. The parking garage is super small and full of tight spaces that weren’t very convenient to park in, but the top level was fine, again, not end of the world stuff. Overall, I would book here again, given the price we paid.
4 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Thank you so much for your comments. We appreciate you and hope that you come to see us again.

6/10 – Redelijk

Makayla

Reisde met familie
Positief: Netheid, voorzieningen
We came during off season, and it still seemed like the resort was overwhelmed and understaffed. Overall, everything was good and clean and any problems were taken care of. Definitely would appreciate more consistency during stay with things like adult swim (hot tub was constantly packed with little kids)
3 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Thank you for your comments and I hope that you come back to see of. We will definitely look into the pool situation and see what can be done. Have a great day.

8/10 – Goed

Brian

The pool is nice but small and crowded
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Thank your or your feedback.

10/10 – Uitstekend

Tracey

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property had everything that you could ask for. Easy access to the pool, hot tub, inside games room, pool table, and comfortable common areas are perfect for the times when you just want to chill at the hotel. The hotel is so close to everything, the beach, restaurants and shopping are just steps away. We really enjoyed ourselves at this resort, and we will return.
4 nachten verbleven in maart 2024
Reactie van General Manager op 23 apr 2024
Thank you for your comments. We really appreciate you staying with us. Hope to see you soon.

4/10 – Matig

Andrea

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It took hours to leave because the elevator is still down.
3 nachten verbleven in maart 2024
Reactie van General Manager op 25 apr 2024
I am so sorry about your experience with our elevators. Believe me when I say it has been a challenge for everyone. Our elevators are back up and running and I hope you consider giving us another try.

10/10 – Uitstekend

Jalesny

Positief: Netheid, staat van de accommodatie en faciliteiten
Staff member were super nice... pool was clean ... the room were nice and big perfect for family of 4 ... sheet needed to be better clean but you can ask for fresh . But i will definitely come back .
2 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Thank you so much. I hope you come back again soon.

10/10 – Uitstekend

Scott

Positief: Netheid, staat van de accommodatie en faciliteiten
Perfect room for a family
1 nacht verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Thank you so much and come back and see us again soon.

2/10 – Ontzettend slecht

Sara

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
I am so sorry that you have a bad experience. Please let me know if I could be of assistance in the future.

8/10 – Goed

Guitiello

The place is very nice clean and family friendly
2 nachten verbleven in februari 2024
Reactie van General Manager op 25 mrt 2024
Thank you and I hope you come back to visit us again soon.

4/10 – Matig

Shanell

Reisde met partner
Positief: Voorzieningen
Toilet full of pooh at the pool. 2nd toilet didn’t even work. Only one elevator was working. The staff was nice, but never again. I got a refund for the 2nd day.
2 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
I'm sorry you had this experience. I will look into this matter and make sure it does not happen to another guest. Have a great day.

6/10 – Redelijk

Asia, Petersburg

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
3 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you have a great day.

6/10 – Redelijk

Thad

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Tv doesn’t connect to the internet Tv in master bedroom falling off the wall
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
I am so sorry this happened to you. We will follow up on this issue and I hope that you give us another try.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Only had one elevator working during a weekend that had a marathon and soccer tournament. Staff were extremely friendly and helpful, but didn’t seem to have correct information regarding road closures for marathon that basically ran completely around the property.
2 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you for the feedback. We are working on correcting the elevator issue. Have a great day.

2/10 – Ontzettend slecht

Joel

2 nachten verbleven in maart 2024
Reactie van General Manager op 25 apr 2024
I am so sorry for your experience. We hope to do better for you and all our guest.

10/10 – Uitstekend

Daesha

Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the stay, I brung my babies to get in the pool and me and my partner stayed for the night. 10/10 highly recommend
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
I am glad you had a great stay. Come back and see us soon.

8/10 – Goed

jacinth

Positief: Netheid
Everything was great besides the elevators their was one elevator working my family and I where on the 9th floor so that was kind of an inconvenient other than that nice rooms
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you for thee review. We will be working on getting this mater taken care of. Have a great day.

10/10 – Uitstekend

Ashley

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was incredibly nice
2 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you so much.

8/10 – Goed

Sharla

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Other than the elevator being super slow I really enjoyed the place
2 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Thank you so much. You have a great day.

10/10 – Uitstekend

JA

2 nachten verbleven in februari 2024
Reactie van General Manager op 18 mrt 2024
You are the best. Have a great day.

4/10 – Matig

Susan, Concord

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Key card did not work and I had to stay at a friends room. Maintenance didn’t fix it.
4 nachten verbleven in februari 2024
Reactie van General Manager op 18 mrt 2024
I am so sorry that you experienced difficulties with your stay. We look to correct these issues as quickly as possible.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in september 2023
Reactie van General Manager op 18 mrt 2024
I hope to come back to visit us again. Have a great day..

6/10 – Redelijk

Faye M.

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
Overall we were not pleased with our stay. The walls were very thin and we could hear a lot of noisy people all throughout the night. The parking was also difficult for a large SUV.
3 nachten verbleven in februari 2024
Reactie van General Manager op 19 mrt 2024
We are sorry about the noise levels that you experienced. We do have parking for SUV in another parking lot. Please let us know and we can accommodate for the next time.

4/10 – Matig

Noah

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van General Manager op 18 mrt 2024
Have a great day.

8/10 – Goed

Christine

2 nachten verbleven in februari 2024
Reactie van General Manager op 18 mrt 2024
Thank you for your feedback!

10/10 – Uitstekend

Destinee

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van General Manager op 18 mrt 2024
Thank you for the posting. Come back and see us again soon.

6/10 – Redelijk

Babu

1 nacht verbleven in februari 2024
Reactie van General Manager op 25 mrt 2024
Thank you for the rating we look to improve each and every day.

4/10 – Matig

Daniel

Reisde met familie
Negatief: Netheid
Not what we were expecting…
The expectations compared to the reality were strikingly different. The beds were dirty and disgusting. Pull out couch had sheets had food and pubic hair in them. When we went to remove the sheets the bottom of the mattress had mold on it. When we went to go to bed the sheets in the master also was full of the same hairs. Housing keeping came and replaced the pullout mattress and sheets quickly. Unfortunately, it took almost two hours to get replacement sheets for the master bed. At check-in we requested at late checkout of noon, which the young lady taking care of us said would not be an issue. At 10:00am we get a knock on our door asking if we were checking out, and I explained I arraigned at 12:00 checkout. At 11:30 I receive a call saying that there was no record of my late checkout and they were going to have to charge me for staying after 11:00, according to her based off of company policy. When asked to speak with a manager I was told there was none working this weekend.
1 nacht verbleven in februari 2024
Reactie van General Manager op 18 mrt 2024
Thank you for the information. We are trying to work on all aspects of your comments. I am committed to making sure that you have a better experience the next time. Thank you again for your feedback. Have a great day.