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Beoordelingen van Campanile - Warszawa Varsovie

3 out of 5
Campanile - Warszawa Varsovie
UI.Towarowa 2, Warsaw, Masovia

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 242 van 799 beoordelingen" "
Gastenscore: 8 - Goed. 389 van 799 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 799 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 799 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 799 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Warzawa iam coming back
Its a great hotel the people aee great and it whas perfectly arranged private parking Great hotel iam going back to them The food os excellent and coffee perfectly The only minuscule that the have flags from lot's off countries but not from the Netherlands 😉😉 Amd the ladies from reception and bar so sweet and speaking good inglish
3 nachten verbleven in juli 2022
Reactie van Adam Romanowski-Front Office Manager op 21 jul 2022
Dear Guest, Thank you for staying in Campanile Hotel in Warsaw and for finding time to write this review. The comfort and satisfaction of our Guests are the most important values for us and we are working hard to continue the improvement of our customer experience. We are more than happy that you enjoyed your visit. We are hoping to see you soon. Kind regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geweldig, geen verbeterpunten
1 nacht verbleven in augustus 2021
Reactie van Jakub G - Front Office Manager op 12 aug 2021
Dear Guest, Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon. Kind regards, Jakub G. Front office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Elke dag werd de koffie, thee en water (plastic flesje) aangevuld. Alleen geen shampoo aanwezig, dus neem die mee. Ontbijt is misschien niet veelzijdig, maar ruim voldoende. OV ligt direct in de omgeving van het hotel. Centrum op loopafstand (15 a 20 minuten). Accomodatie is schoon en alles ziet er nieuw uit. Bed is goed alleen te zachte kussens. Vraag er nog een. Bar open tot 00:00 uur en is betaalbaar.
3 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Goede prijs kwaliteit verhouding, kamers schoon, kleine kamers maar prima voor een stedentrip. Klein minpuntje, de drukknop van de toilet zit achter de toiletdeksel, beete onhandig, deze moet je steeds naar beneden doen als je wilt doortrekken.
4 nachten verbleven in mei 2019
Reactie van Front Office Manager op 4 jul 2019
Dear Guest, Thank you for choosing hotel Campanile and high notes. We hope we will welcome you again! Kind regards, Front Office Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel is goed bereikbaar, zoqel lopend als met openbaar vervoer. Ligt tov centrum net aan de verkeerde kant van het station maar dat maar 1 km. Verder uitgebreid ontbijt en goed restaurant.
3 nachten verbleven in april 2019
Reactie van Adam Romanowski-Shift Leader op 23 apr 2019
Dear Guest, Thank you for choosing hotel Campanile and high notes. We hope we will welcome you again! Kind regards,

8/10 – Goed

Eveline, Mortsel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede ligging!
Is een erg budgetvriendelijk 3*-hotel waar je ook van een degelijk ontbijtbuffet kunt genieten. Goede bereikbaarheid met bussen en trams + erg dicht aan het centraal station!
5 nachten verbleven in augustus 2018
Reactie van Kateryna B. op 29 aug 2018
_______________________________________ Dear Guest, Thank you for choosing hotel Campanile and high notes. We hope we will welcome you again! Kind regards,

8/10 – Goed

Anke, Eindhoven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel & heel dicht bij centrum en musea!
Het hotel was prima. Het lag op zo'n 30 min. afstand van het centrum, goed te lopen dus! De kamer was schoon en er was een heel handige tv channel (my town channel) die je alles over de stad vertelde, super handig!
2 nachten verbleven in februari 2018
Reactie van Wiktor - Receptionist op 25 apr 2019
Dear Guest, Thank you for choosing hotel Campanile and high notes. We hope we will welcome you again! Kind regards,

10/10 – Uitstekend

Erwin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2018

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Below expectations
At check in no extra info was offered about meal times or the area etc. Room had no area info either. Extremely warm room and noisy location next to train station. 2nd room also 26.1degrees even with window open all night. Policy is to have no airco from mid Oct. and for guests to open the window - contrary to flyers where you are asked to think green and turn down the room temp at night. Breakfast was not extensive and Sat am there was just sliced bread- no rolls.
3 nachten verbleven in november 2017

8/10 – Goed

Steven, Eindhoven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede prijs/kwaliteit
Hotel dicht bij het centrum en tegenover de bus, tram en treinhalte. Ideaal voor een weekendje Warschau.
3 nachten verbleven in november 2017

10/10 – Uitstekend

Daryll, Assen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very good hotel for little money!
It was a very comfortable hotel to stay. The room was clean, new and had a good bed. Location was very central, close to the railway and metro station. A very good hotel for little money!

8/10 – Goed

Priscilla , Zwolle

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel!
Degelijk hotel met nette kamers en goed Engels sprekend personeel. Het hotel heeft een mooie ligging op loopafstand van allerlei bezienswaardigheden. Het centraal station is erg dichtbij. Ook de luchthaven is binnen 20 min met de bus te bereiken. Lekker en best uitgebreid ontbijt. Al met al een dikke voldoende!

10/10 – Uitstekend

W.J.A., Oostzaan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed hotel naar zijn prijsklasse.
Goed basic hotel op goede afstand van het centrum. Openbaar vervoer om de hoek. maar ook lopend is de afstand tot het centrum prima te doen. Prima ontbijtbuffet naar verhouding van prijsklasse.

8/10 – Goed

Chun Wing L.

Positief: Netheid, comfort kamer
Fantastisch hotel
Ondanks het onvriendelijke receptiepersoneel en de toch wel grote afstand tot 'Old Town' is het een fantastische hotel, compleet met alle voorzieningen, een ruime en schone kamer en bovenal een zeer uitgebreide en smakelijke ontbijtbuffet. Wifi ontvangst in de kamer is slecht. In de lobby wel goed.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel, good price; perfect location!
You get what you see, a more then decent hotel for a good price! Pitty breakfast is not included. ;) Location is perfect, direct bus connection with the airport and a tram station in front; are in the city within 5 minutes. Warsaw is a great and beautiful city!

8/10 – Goed

nick

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

e.geurden

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
eenvoudig en goed businesshotel
het hotel was net iets buiten het centrum gelegen maar toch te voet en met openbaar vervoer was alles goed en snel te bereiken- vriendelijk onthaal, goed ontbijt/buffet en kamer was goed en proper - prijs / kwaliteit een aanrader

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
aan drukke invalsweg met vlakbij openbaar vervoer
Het verblijf was in orde. Het hotel is wel gelegen langs een drukke invalsweg, wat tot gevolg heeft dar er zeker op weekdagen al zeer vroeg veel lawaai is. Met het zeer goed openbaar vervoer kom je overal binnen korte tijd. Om de minuut kan je bvb rekenen op een verbinding naar het centraal station. Zeer uitgebreid ontbijt in het hotel. Bar eerder klein en iets minder gezellig, maar alles is voorzien. Zou hier zeker weerkeren.

2/10 – Ontzettend slecht

Rosa

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bed was terrible, like a rock and the room was not clean
3 nachten verbleven in april 2024
Reactie van Weronika W. – Front Office Manager op 24 apr 2024
Dear Mrs. Rosa,In the first words, we would like to thank you for this review,We carefully analyse your opinions regarding the operation of room-service, we promise that we will make every effort to check where there is no room for another situation like that.We would be very happy to host you in future to build only positive memories.Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

Aitor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Weronika W. - Front Office Manager op 9 apr 2024
Dear Guest,The entire staff of the Campanile Warsaw is very grateful for such a wonderful comment and high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service
Nettes junges Team an der Rezeption, Hotel liegt im Stadtzentrum und ab direkter Nähe eines Bahnhofs, also laut. Das sollte einem bewusst sein. Zimmer in Ordnung
1 nacht verbleven in maart 2024
Reactie van Paulina K. - Shift Leader op 31 mrt 2024
Dear Roger,On behalf of the entire team, thank you very much for your feedback. We're glad to hear that you appreciated our young and friendly team at the reception and that you found the room satisfactory. We apologize for any noise disturbances due to the proximity to the train station. Thank you for choosing to stay with us and we hope to welcome you back soon.Kind regards,

6/10 – Redelijk

Paolo

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Noisy room. Breakfast crowded and with slowly refill. Good position, near public transport.
1 nacht verbleven in maart 2024
Reactie van Weronika W. - Front Office Manager op 21 mrt 2024
Dear Mr. Paolo,On behalf of the entire team, I would like to thank you for your positive feedback and valuable comments, which we will carefully analyze to improve the quality of services provided.We hope that we will be able to host you again in the future.Yours faithfully,Weronika W. – Front Office Manager

8/10 – Goed

Deborah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was comfortable and near to transport stops
3 nachten verbleven in maart 2024
Reactie van Weronika W. - Front Office Manager op 12 mrt 2024
Dear Mrs. Deborah,Many thanks from the whole hotel team for the kind words, we are glad that all expectations were met and the stay in our hotel turned out to be successful. It was a pleasure.We hope that we will be able to host you again in the future and after it we will be able to receive a 5-star rating from you.Kind regards,Weronika W. –Front Office Manager

10/10 – Uitstekend

Viktor

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in februari 2024
Reactie van Paulina K. - Shift Leader op 24 feb 2024
Dear Viktor,The entire staff of the Campanile Warsaw is very grateful for such a wonderful comment and high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,

6/10 – Redelijk

Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in februari 2024
Reactie van Weronika W. – Front Office Manager op 27 feb 2024
Dear Mr. Miguel,Thank you for your time and positive opinion after staying at Campanile Warsaw. We hope that we will be able to host you again in the future.Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

Hina

2 nachten verbleven in februari 2024
Reactie van Weronika W. – Front Office Manager op 21 mrt 2024
Dear Guest HinaThank you for your time and positive opinion after staying at Campanile Warsaw.We hope that we will be able to host you again in the future. It was a pleasure.Yours faithfully,Weronika W. – Front Office Manager

8/10 – Goed

IURII, Kyiv

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast
1 nacht verbleven in januari 2024
Reactie van Weronika W. - Front Office Manager op 29 jan 2024
Dear Mr. Iurii,The entire staff of the Campanile Warsaw is very grateful for your comment and high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

Kosuke

2 nachten verbleven in januari 2024
Reactie van Weronika W. - Front Office Manager op 15 jan 2024
Dear Guest Kosuke,The entire staff of the Campanile Warsaw is very grateful for such a wonderful and high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,Weronika W. – Front Office Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Weronika W. - Front Office Manager op 12 jan 2024
Dear Guest,The entire staff of the Campanile Warsaw is very grateful for this high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

alfonso alejandro

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Weronika W. – Front Office Manager op 12 jan 2024
Dear Mr. Alfonso Alejandro,The entire staff of the Campanile Warsaw is very grateful for this review. It was a pleasure for us to host you. We hope with next visit your stay will be also 10/10.Hope to see you soon.Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

Salomon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bien comunicado por trasnporte publico
Hotel moderno, ubicado en la parte moderna de la ciudad, a 10-15 minutos del centro caminando. 30 minutos a la parte mas turistica, pero con muy buenas opciones de transporte publico alrededor del hotel. Buen desayuno.
3 nachten verbleven in oktober 2023
Reactie van Weronika W. – Front Office Manager op 11 nov 2023
Dear Mr. Salomon,Many thanks from the whole hotel team for the kind words, we are glad that all expectations were met and the stay in our hotel turned out to be successful. It was a pleasure.We hope that we will be able to host you again in the future!Kind regards,Weronika W. – Front Office Manager

10/10 – Uitstekend

robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Functional hotel
Clean functional hotel,good for the price
4 nachten verbleven in november 2023
Reactie van Weronika W. – Front Office Manager op 9 nov 2023
Dear Mr. Robert, Together with the whole Campanile Warsaw team, I am very grateful for your comments regarding your stay at our Hotel.We look forward to welcome you again in the near future Kind regards,Weronika W – Front Office Manager

8/10 – Goed

Christer

3 nachten verbleven in oktober 2023
Reactie van Weronika W. - Front Office Manager op 30 okt 2023
Dear Mr. Christer,The entire staff of the Campanile Warsaw is very grateful for this review. It was a pleasure for us to host you. We hope with next visit your stay will be 10/10.Hope to see you soon.Yours faithfully,Weronika W. – Front Office Manager

8/10 – Goed

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location
Very handy to transport options with bus that takes you straight to the airport just across the intersection. Friendly and helpful staff and comfortable beds. The room is simple, no frills, but still comfortable and at least has a kettle
1 nacht verbleven in september 2023
Reactie van Weronika W. – Front Office Manager op 13 okt 2023
Dear Sarah,Thank you for sharing your feedback about your stay. We're delighted to hear that you found the hotel's location convenient, especially with the bus connection to the airport just across the intersection. It's great to know that you had positive interactions with our friendly and helpful staff and that you found the beds comfortable.Your feedback is important to us, and it encourages us to continue providing a pleasant experience for our guests. If you ever return to our hotel, we hope to offer an even more enjoyable stay.Thank you for choosing to stay with us, and safe travels!Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

Alfonz

4 nachten verbleven in september 2023
Reactie van Weronika W. - Front Office Manager op 20 sep 2023
Dear Mr. Alfonz,The entire staff of the Campanile Warsaw is very grateful for such a wonderful comment and high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel, friendly polite and helpful staff
Lovely hotel....just very pleasant - my Thanks to one of the concierge staff (Paulina (and her blonde female colleague) for their very kind help, friendliness, politeness and care to help me with my questions and concerns - comfortable stay and nice facilities in the room - complimenrary beverages were nice....great!
4 nachten verbleven in september 2023
Reactie van Weronika W. – Front Office Manager op 20 sep 2023
Dear Kenneth,Thank you for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that you had a lovely stay at our hotel.We will make sure to pass on your appreciation to Paulina and her colleague for their exceptional service. We take great pride in providing friendly and helpful staff to ensure our guests have a comfortable and enjoyable stay.It's also wonderful to know that you found the room comfortable and enjoyed the complimentary beverages. We aim to create a relaxing and welcoming atmosphere for all our guests.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future.Warm regards,Weronika W. – Front Office Manager

2/10 – Ontzettend slecht

Anastasiia

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very dirty, bugs everywhere in the room, drunken people openly drinking alcohol in the halls, very unfriendly and unhelpful staff.
3 nachten verbleven in september 2023
Reactie van Weronika W. – Front Office Manager op 20 sep 2023
Dear Anastasiia,I would like to express our sincere apologies for the unpleasant experience you had during your stay at our hotel. Your feedback is greatly appreciated as it helps us identify areas that need improvement.We take issues of cleanliness and guest safety very seriously, and I want to assure you that we are investigating the concerns you raised regarding the cleanliness of the room and the presence of bugs. This is certainly not the standard we strive to maintain, and we will take immediate action to rectify these problems.Additionally, we will address the behavior of other guests openly drinking alcohol in the halls, as this is not in line with our hotel's policies.Regarding the unfriendly and unhelpful staff, we deeply regret the impression you received. Our team is usually known for their professionalism and courtesy, so this is very concerning. We will conduct staff training and address any issues related to guest interactions to ensure this doesn't happen in the future.Once again, I apologize for the negative experience you had. We hope you will consider giving us another opportunity to serve you in the future and provide you with the exceptional stay that you deserve.If you would like to discuss your experience further or have any additional feedback, please feel free to reach out.Sincerely,Weronika W. – Front Office Manager

10/10 – Uitstekend

Yaxuan

2 nachten verbleven in juli 2023
Reactie van Weronika W. - Front Office Manager op 20 sep 2023
Dear Yaxuan,Thank you for your time and positive opinion after staying at Campanile Warsaw.We hope that we will be able to host you again in the future. It was a pleasure.Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

Oksana, Southampton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in augustus 2023
Reactie van Weronika W. - Front Office Manager op 29 aug 2023
Dear Mrs. Oksana,Thank you for your time and positive opinion after staying at Campanile Warsaw.We hope that we will be able to host you again in the future. It was a pleasure.Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

Oksana, Southampton

Reisde met familie
Positief: Voorzieningen
I liked everything. Clean, cozy
3 nachten verbleven in augustus 2023
Reactie van Weronika W. - Front Office Manager op 29 aug 2023
Dear Mrs. Oksana,Thank you for your time and positive opinion after staying at Campanile Warsaw.We hope that we will be able to host you again in the future. It was a pleasure.Yours faithfully,Weronika W. – Front Office Manager

8/10 – Goed

sheng

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient
1 nacht verbleven in augustus 2023
Reactie van Weronika W. - Front Office Manager op 22 aug 2023
Dear Sheng,Thank you so much for your review after the stay at Campanile Warsaw. I'm very happy that you liked our restaurant and style of our hotel!We look forward to host you again.Yours faithfully,Weronika W. – Front Office Manager

2/10 – Ontzettend slecht

Anna

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The most disgusting, unpleasant hotel room I have ever stayed at, the carpet on the floor was so filthy dirty I wore shoes at all times to avoid and contact ( beige carpet with black, white stains all over almost sticky like … horrible!!! ) there was no soap in the dispensers in the bathroom, all the pouches were empty !! Ripped curtain by the window, the whole room smelled like mold …. I would never stay at this property again !!! I flew 13 hours on plane was exhausted, got to the hotel at night had no energy to even complain ..even from the start the room key did not work at the elevator in order for me to go up I had to go back to the front desk to ask to fix it ..very unpleasant stay, I am not recommending this property To say in fact I am very highly discouraging!!!!
1 nacht verbleven in augustus 2023
Reactie van Weronika W. - Front Office Manager op 22 aug 2023
Dear Anna,I'm sorry to hear about your extremely disappointing experience during your stay. It's clear that the conditions of the room and the overall service did not meet your expectations at all, and I understand how frustrating and unpleasant that must have been for you. Thank you for sharing your feedback with such detail. Your comments will certainly help us identify areas that need improvement, especially in terms of cleanliness, maintenance, and customer service.It's important for us to take such feedback seriously to make the necessary changes and ensure a better experience for our future guests. I apologize for any inconvenience you faced during your stay, and I'm sorry that we were not able to provide you with the level of comfort and service you deserve. If there's anything else you'd like to share or discuss, please feel free to let us know. Your feedback is valuable to us.Yours faithfully,Weronika W. – Front Office Manager

8/10 – Goed

SANTIAGO

2 nachten verbleven in augustus 2023
Reactie van Weronika W. - Front Office Manager op 29 aug 2023
Dear Mr. Santiago,The entire staff of the Campanile Warsaw is very grateful for such a high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,Weronika W. – Front Office Manager

10/10 – Uitstekend

DARYNA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Anastasia T. - Shift Leader op 6 aug 2023
Dear Guest, Thank you for sharing your opinion.I am so happy that you liked our hotel. We are doing day after day all our best to make all guest’s stay as much comfortable as we can. We look forward to welcoming you again!Kind regards,

6/10 – Redelijk

Johanna

1 nacht verbleven in juli 2023
Reactie van Anastasia T. - Shift Leader op 6 aug 2023
Dear Guest, Thank you for sharing your opinion.I am so happy that you liked our hotel. We are doing day after day all our best to make all guest’s stay as much comfortable as we can. We look forward to welcoming you again!Kind regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
helt greit hotell
Et helt greit hotell. Gode kollektivforbindelser med trikk. Ikke gåavstand til gamlebyen. Vi hadde ikke frokost på hotellet, da det ikke var inkludert. Fant billigere løsninger utenfor hotellet. Litt harde senger, som vi kjente godt i kroppen etter 4 netter, men virker til at det er vanlig i Polen.Vi hadde rom mot baksiden, og det var helt stille.
4 nachten verbleven in juni 2023
Reactie van Weronika W. - Front Office Manager op 26 jul 2023
Dear guest,Thank you for your positive opinion about our hotel! We are glad that your stay was great and that you appreciate our convenient location and easy connections by public transport.We appreciate your comments about breakfast. We would like to point out that we offer different packages which include breakfast included or the option to book without breakfast to give guests more flexibility and choice.We also understood your comment about the beds. We understand that bed firmness preferences may vary between guests. We are grateful for expressing your experience, because it allows us to constantly improve our services and provide even better conditions for our guests.We are very pleased that you enjoyed the peace in the room located at the back of the building. For our team, the priority is to provide our guests with a pleasant and relaxing stay.Thank you for choosing our hotel and for taking the time to share your opinion. We hope to have the honor of welcoming you again in the future and enabling you to have another successful experience at our hotel.Yours faithfully,Weronika W. – Front Office Manager

6/10 – Redelijk

Gino Roberto

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Un buen hotel. Así nada más.Los recepcionistas tienen poca idea de como llegar a los lugares importantes y está en un lugar con muchas opciones de transporte!!! Además muy cerca de lugares históricos super interesantes y parecen no tener idea!!! Otras cosas que faltan : toallas de mano, más ganchos para ropa y almohadas extra, el desayuno muy bien pero si llegas tarde ya no hay muchas cosas. El último día me quedé con ganas de ese pescado y tan rico.... Y la sandía creo solo una vez me tocó. Escogimos una habitación con vista a la ciudad y era muy ruidosa, no tenemos problemas con eso pero para que se tome en cuenta si no te gusta el ruido. Ojo, te dan a escoger. Lo mejor es que el autobús directo al aeropuerto pasa en la esquina diagonal!!! Cómo digo, no cerca del centro pero de muy fácil acceso al transporte público!!!
5 nachten verbleven in juli 2023
Reactie van Weronika W. - Front Office Manager op 24 jul 2023
Dear Gino Roberto,Thank you for your feedback about your recent stay at our hotel. We truly value our guests' opinions, and I apologize for any inconveniences you experienced during your visit.Regarding the receptionists' knowledge of important places, we apologize for any confusion caused. We will work on providing them with more information and training to assist guests better in navigating the area.We also appreciate your suggestions about the amenities in the room, such as hand towels, additional hooks for clothes, and extra pillows. We will take this into consideration to improve the overall comfort of our rooms.Regarding the breakfast, we're glad to hear you enjoyed it. However, we apologize if some items were not available due to arriving late. We'll review our breakfast service to ensure a better experience for all guests throughout the day.As for the noise issue with the room's city view, we apologize for any discomfort this caused you. We will consider this aspect and offer room options with quieter surroundings in the future.We're delighted to know that you found our hotel's location convenient, with easy access to public transport and the airport bus passing nearby.Your feedback is essential to us, and we'll use it to make necessary improvements and provide a better experience for future guests. If you decide to stay with us again, please don't hesitate to reach out to our front desk for any assistance or specific preferences you may have.Thank you once again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and offer you an improved stay.Best regards,Weronika W. - Front Office Manager

10/10 – Uitstekend

Katharina

3 nachten verbleven in juli 2023
Reactie van Anastasia T. - Shift Leader op 6 aug 2023
Dear Guest, Thank you for sharing your opinion.I am so happy that you liked our hotel. We are doing day after day all our best to make all guest’s stay as much comfortable as we can. We look forward to welcoming you again!Kind regards,

10/10 – Uitstekend

YUNJU

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Anastasia T. - Shift Leader op 16 jul 2023
Dear Guest,Thank you for staying in Campanile Hotel in Warsaw and for finding time to write this review. The comfort and satisfaction of our Guests are the most important values for us and we are working hard to continue the improvement of our customer experience. We are more than happy that you enjoyed your visit. We are hoping to see you soon.Kind regards,

2/10 – Ontzettend slecht

Arkadiusz

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Enjoy bedbugs?
The AC was not existing and bedbugs run the place. If you want to get hundreds of bedbugs bites enjoy, otherwise stay away. This place is a dump … the worst
5 nachten verbleven in juli 2023
Reactie van Weronika W. - Front Office Manager op 18 jul 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay at our Campanile hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your time with us.We take matters like this very seriously, as the comfort and satisfaction of our guests are of utmost importance to us. We have immediately addressed the issue with the air conditioning and pest control in order to rectify the situation and ensure that such incidents do not occur in the future.Please be assured that we have implemented additional measures to tackle the concerns you raised. Our team has thoroughly inspected all the rooms and taken necessary steps to eliminate any bedbug presence. Furthermore, we have scheduled regular maintenance checks to prevent any recurrence of similar issues.We deeply regret the negative impact this had on your stay, and we genuinely appreciate your understanding. We strive to provide a pleasant and enjoyable experience for all our guests, and we are committed to making the necessary improvements based on your feedback.We hope you will reconsider and give us another opportunity to provide you with the high-quality service and comfortable stay that you deserve. Your satisfaction is important to us, and we will do everything possible to regain your trust.