Lobby

Beoordelingen van Hilton Alexandria Mark Center

3.5 out of 5
Hilton Alexandria Mark Center
5000 Seminary Rd, Alexandria, VA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 434 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 231 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 107 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 99 van 1000 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Laszlo

Negatief: Netheid
4 nachten verbleven in mei 2024

6/10 – Redelijk

Evelyn

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
PArking in the garage was terrible. Signs placed that the garage was full when there were many empty spots and the gate would remain closed despite serveral attempts to open it.
3 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Alicia

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Despite the convenient location, our stay was disappointing. The rooms needed maintenance, with leaky windows, broken furniture, and stained bedding. The service was also subpar, with Muhammad, the market supervisor, being rude and unhelpful. The valet service was also problematic, nearly walking over my son(He did not apologize or make sure my son was ok). The food was overpriced and not delicious. We won't be returning.
3 nachten verbleven in mei 2024

6/10 – Redelijk

Bob

Reisde met partner
Positief: Personeel en service
Having stayed at this property several times over the last ten years, the rooms are showing heavy wear. Also, our room this time had a faint smell of cigarette smoke, a dead entry bulb, and stains on the sheets.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Kristi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The shower was amazing. The parking lots need to be repainted to be bigger, it’s horrible.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Tiajuanna

Reisde met partner
Had a great stay!!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Demetrius, Bamberg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the 2nd time I've stayed here. Really nice hotel. Very quiet and close to tourist spots like the national mall
4 nachten verbleven in april 2024

8/10 – Goed

Ying

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
35元一晚的停车费
1 nacht verbleven in april 2024

4/10 – Matig

Gidey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We requested for shower gel and/or soap to no avail. Serious problem with staff communications, it appears.
8 nachten verbleven in april 2024

10/10 – Uitstekend

Armeta

Positief: Netheid
Good
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Montera

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

6/10 – Redelijk

Bobby

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

HEATHER

1 nacht verbleven in april 2024

10/10 – Uitstekend

Sean

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Very clean and comfortable.
3 nachten verbleven in april 2024

8/10 – Goed

Sedrick

Reisde met een groep
Negatief: Voorzieningen
Hotel was nice. Only complaint was a broken dresser that was brought to staff's attention but nothing was done.
3 nachten verbleven in april 2024

8/10 – Goed

Erik, Richmond

Zakenreiziger
Positief: Netheid, personeel en service
Busy when I checked in and the restaurant was down for rehab I guess... and no room service. Nice staff and clean fresh rooms.
1 nacht verbleven in april 2024

6/10 – Redelijk

Tywanna

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Dallana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Gerald Jamil Shelton

3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

zewdu

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shower was clogged for a day since the drainage didn’t work at all or till over very long time. No house keeping showed up for two days, and floor was too loud woth running ac system,
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Aru

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ralph, the guy at the front desk who does checkin is terrible. Treated me like a dog, threw my door key on the floor in front of the entire crowd. He also forced me to take a terrible room. I got a different room after several conversations. The staff who were working during the weekend were nice. I will never stay at this property anymore. Very bad treatment. They also ask in line for everything again and again. They should have a better customer service and treatment. They are in year before 1775. Very bad people at Hilton there.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Hamid

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There is an available parking with extra payment
4 nachten verbleven in maart 2024

8/10 – Goed

julieann, Staten Island

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s clean. Close to DC.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Belkis

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
We stayed for a night. Check in was smooth. Staff were professional and helpful. The bar and the food were good. Except for the small hair found in our sushi. However, the bartender was really nice! Whwn it came time to sleep, the air conditioner gave us problems which emphasized how uncomfortable the bed was. It got to about 74 in our room even at the lowest setting which did not make for a good nights sleep.
1 nacht verbleven in maart 2024

8/10 – Goed

Sebrina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a good place to stay, but only two of the four elevators were working. We waited for more than thirty minutes for elevators before someone suggested we catch the service elevator. They were not prepared for the large crowd of people that were there.
3 nachten verbleven in maart 2024

8/10 – Goed

Julie, Fishers

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Upon checking in, the front desk did not explain how to properly access the parking area.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Kasseen

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Cynthia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great except that there was no airport shuttle for guests.
1 nacht verbleven in maart 2024
Reactie van General Manager op 6 mrt 2024
Dear Cynthia,It was a pleasure hosting you at Hilton Alexandria Mark Center! We're glad you enjoyed your visit, and we appreciate your suggestion for a shuttle. The next time you're in the area, please come see us again.Kindest regards,Mario Soriano

10/10 – Uitstekend

LISA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in maart 2024
Reactie van General Manager op 6 mrt 2024
Dear Lisa,Thank you for choosing Hilton Alexandria Mark Center! We're glad you enjoyed your stay, and we look forward to your next visit.Kindest regards,Mario Soriano

4/10 – Matig

Sergio

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Horrible night
We drove 5 hours to stay at this hotel, to visits some friends near by, got charged 33 for parking and no free coffee at all, and I ask to put my Hilton honor numbers and they refused and said is a thirth party, and to make it worse someone trying to force to open the door that comunícated between 2 rooms at 11pm and lost a entire night of sleep worried . No fun at all, don't think will stay there again. We felt unsafe. Almost 200 wasted.
1 nacht verbleven in februari 2024
Reactie van General Manager op 21 feb 2024
Dear Sergio,Thank you for your review. We regret to learn of your disappointment with your experience. Please know that parking fees have become an industry standard, especially in major cities, and our prices are competitive for our area. Additionally, the safety of our guests is of the utmost priority, and we ensure a secure environment on our property. Nonetheless, we'll be sure to discuss your feedback internally to seize any opportunity to improve. It was a pleasure having you here, and we wish you safe travels. Kindest regards,Mario Soriano

10/10 – Uitstekend

Barney R

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

Geverifieerde reiziger

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Courtney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was amazing as always
2 nachten verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
Dear Courtney, It was a pleasure to welcome you to Hilton Alexandria Mark Center during your recent visit. We're thrilled to hear that you had such an outstanding experience with us! Thank you for your review, and we can't wait to see you again soon.Kindest regards,Mario Soriano

10/10 – Uitstekend

Shalarri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The parking fee is high! Over $30. My refrigerator wasn’t working but they put in a maintenance ticket and it was fixed by the time I came back.
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Shalarri,Thank you for your review! Based on your rating, it seems you enjoyed your overall experience with us. While we regret the inconvenience you encountered with the refrigerator in your room, we're delighted our team was able to promptly rectify the issue. Please know that parking fees have become an industry standard, especially in major cities, and our prices are competitive for our area. It was a pleasure having you here, and we hope you return in the future.Kindest regards,Mario Soriano

10/10 – Uitstekend

Mark, Inverness

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Y
2 nachten verbleven in februari 2024
Reactie van General Manager op 14 feb 2024
Dear Mark,Thank you so much for the five-star rating. We're so happy to know that you had a great time with us overall. Please consider coming back to join us again soon. Kindest regards,Mario Soriano

10/10 – Uitstekend

Dae

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in februari 2024
Reactie van General Manager op 12 feb 2024
Dear Dae,Thank you so much for choosing to stay with us at Hilton Alexandria Mark Center. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Kindest regards,Mario Soriano

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Simple. Efficient. Comfortable.
1 nacht verbleven in februari 2024
Reactie van General Manager op 8 feb 2024
Dear Robert,What you have described is the experience we strive to provide! We're glad we could take the hassles out of your travels and ensure your comfort at Hilton Alexandria Mark Center. It would be a pleasure to host you again!Kindest regards,Mario Soriano

2/10 – Ontzettend slecht

sun kyung

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Alemtsehay

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Jacob

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very nice. The hotel was mostly quiet except for a conference happening with teenagers and it would be a bit loud when they came back to their rooms. Housekeeping did not clean due to a language barrier. Parking was an issue as they closed doors off due to the conference.
2 nachten verbleven in januari 2024
Reactie van General Manager op 27 jan 2024
Dear Jacob,Thank you for choosing Hilton Alexandria Mark Center and for taking the time to share your valuable feedback. While we are happy you enjoyed your stay overall, we are sorry you had a few concerns. Please know we are always working to improve, so we look forward to welcoming you back and impressing you further.Kindest regards,Mario Soriano

6/10 – Redelijk

Dele

Positief: Netheid
I was charged for daily parking and I had no car during my stay.

10/10 – Uitstekend

Phat

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

dereje, Waldorf

1 nacht verbleven in december 2023

8/10 – Goed

Habibullah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible Stay
I stayed at the Hilton Mark Center while attending my company’s party. The rooms were outdated and the bathroom was extremely small. I had to call maintenance about the constant heat only to be told that there wasn’t AC in the hotel. The funny thing is, while sitting in the hotel lobby bar with colleagues the AC was pumping and it was freezing. Also, while I was downstairs with colleagues someone went into my room and stole my necklace. I reported the incident to the front desk and was told that it was not found in the room which I already told them that it had to be staff since the door was locked when my family and I left. Nothing done…There was a safe in the room that was extremely outdated amongst a lot of chipped paint on the door seals.
2 nachten verbleven in december 2023
Reactie van General Manager op 13 dec 2023
It is upsetting to hear your perception of our property. Nevertheless, we value your feedback and appreciate the areas of opportunity you've highlighted. We will certainly make corrections where we can. We also regret to hear that you misplaced your necklace; rest assured that we will keep an eye out for it, and if found, we will get it back into your possession. Thank you for your honest review. Kindest regards,Mario Soriano

10/10 – Uitstekend

Lydia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and comfortable rooms. Very comfortable beds and bedding. For some reason the coffee makers at Hilton always leak, but still a very pleasant stay.

10/10 – Uitstekend

Mariela

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me gusto mucho y muy céntrico, el personal excelente!
7 nachten verbleven in november 2023
Reactie van General Manager op 6 dec 2023
Dear Mariela,We enjoyed having you! It is always a pleasure hearing from satisfied guests, and we're so happy your experience at Hilton Alexandria Mark Center was five-star worthy. Count on us to meet your needs anytime!Kindest regards,Mario Soriano

10/10 – Uitstekend

patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

10/10 – Uitstekend

Tiara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic experience! However, I wish there was microwaves in the rooms. I stayed here for my bodybuilding competition, and it was unfortunate that I had to go down to the lobby each time to warm up my meals, but other than that the hotel was a 10 out of 10.
4 nachten verbleven in november 2023
Reactie van General Manager op 24 nov 2023
Dear Tiara,It is wonderful to know that you had an excellent overall experience with us! Our team is always seeking new ways to improve our facility and the services we offer our guests, so your feedback about a microwave will be shared internally for further consideration. Thank you for your review, and we hope you return soon!Kindest regards,Mario Soriano

6/10 – Redelijk

Olane

2 nachten verbleven in november 2023